We have had them servicing our home for decades. They are very good. It is a seamless process…read moregetting deliveries and paying for them.

AC has been down a week waiting on a part. A week now, they just offered me 2 window units? Really…read morebetter late than never? I got the part # talked to a friend in the industry and he gave me a site that had 24 on hand? They really exhausted their options trying to find the part to get it fixed! Super frustrating! Still have to wait 3 more days which will make it a week and a half! Oh during early July heat. Not good!

From MY expeience with them, Excellent company from initial diagnosis, to sales rep, to install…read morecrew to follow up. All called ahead to confirm arrival time, all within designated window, and all had picture I'd on text of person/s coming. Will use again for HVAC issues and maintenance.

I would like to begin by stating that these are my personal opinions and observations concerning my…read moretime spent and experiences working with Leaps and Bounds. Other individuals may have different opinions and experiences, but these are mine. My tenure at this company was very short lived. I'd been attracted to it after seeing their social media posts and ad campaigns. Employees were prominently pictured on social media, meetings/company breakfasts shown, and happy customers pictured next to their new equipment. I was even included on two social media posts during my short tenure. I discovered, in short order, that the company's social media/advertisement persona was not entirely accurate to it's real life culture, values, and day-to-day operation. I worked in the company's HVAC installation department, so I can only confidently present my opinions based on my experience with this end of the business in particular. The company does operate HVAC service and plumbing service/installation. I've no experience in those departments. Leaps and Bounds (L&B), formerly AC Service Pros, has been in operation for approximately 2yrs and has begun rapid expansion of it's business model within the last year. It is my opinion that with that expansion has come rapid and significant decline in quality of workmanship and compliance with the Pennsylvania Uniform Construction Code (PA UCC). I had observed, reported, and attempted to rectify issues with installation that I believed went against customers' best interests, standard trade practices, and that were, in some cases, blatant violations of PA UCC and EPA 608. Opinions and observations presented in later paragraphs will explain why I have come to this conclusion about the company. Firstly, I had observed that a decent amount of L&B's installers had less than one year of experience in the HVAC trade. Most began their HVAC career with L&B and had assumed that L&B's company practices, operation, and lack of oversight/back end support were standard within the industry. After all, their only point of comparison was L&B. Certain persons working with and recovering refrigerants also had no EPA 608 certification at any level and were not being directly supervised by an individual who held a certification. Sometimes, certification holders were not even on site. With that said, L&B had some installers with an abundance of experience and proper certifications. However, this would lead to extremely large variations in quality of installs from job to job. Additionally, concerns amoungst more experienced installers regarding job quality, back end support, and logistical support were ever present. The turnover rate for experienced installers was high due to these factors. In fact, the install manager that interviewed and hired me had quit within a week of my hiring. Call backs and warranty repairs on equipment that was less than one year old was routine for this company, and mainly stemmed from their use of less experienced persons as install technicians. Restricted TXV's and filter dryer replacements were common due to their non-use of nitrogen flow when brazing and excessive use of brazing material, causing excessive build up of contaminates within the lineset. Other common call backs would include supply/return ducts and trunks falling apart due to improper securing methods, system issues due to a plethora of ductwork deficiencies (improper sealing, undersized returns, supplies not receiving enough airflow leaks, ductwork/grilles falling apart or off the wall, etc...), leaks stemming from non-glued PVC fittings or backpitch, system failure caused by improper wiring. One specific issue that I'd like to mention would be a warranty call that I responded to in which the installing technician ran a 10/2 UF wire up the side of the home and wire stapled it across the home's asphalt shingled roof, running it back down the side of the home to the mini split ODU. A run across the basement and along the house's siding was possible and is what I had replaced the previous run with. The roof was obviously compromised and shingled needed to be replaced due to the previous installers negligence. The company meetings that I had experienced also differed from what had been portrayed on social media. The first meeting I had been in attendance for consisted of one of the owner's, Brandon Carey, all but yelling at everyone in attendance in regards to many of the quality issues and callbacks that I have mentioned in previous paragraphs. Rather than taking responsibility for their role in the issues regarding quality and call backs, by means of using in experienced technicians as leads and providing minimal support/training, installers were singled out in front of the group and threats were made to reduce pay or move to flat rate based pay due to the issues. No solutions like increased training, supervision, or creation of a company wide standard practices booklet were provide

Found our new heating and cooling company. Our air conditioner could not keep up with the heat…read morewave. JNJ came out and checked the condition of our system. Turns out it was just dirty, and the young man Drew who came to our rescue was an amazing value, so so polite, so thorough!

Our family has used the company for many years and appreciate the excellent customers service,…read morevalue for AC Products and reliability. Chance one of the highly experienced technicians is a Pleasure to work with and treats us like family. Thank you for Providing us with the best over the years. Trust, integrity and professionalism is a hard thing to come by and this company us then all.

We've been customers of Neffsville for HVAC for almost 20years. Due to extreme heat and break downs…read moreNeffsville called an asked to reschedule our regular service date. We agreed. Caleb Groff showed up four days later right on time. During service he kept us appraised of his progress and answered my questions while he was working. Caleb was friendly, personable, patient and professional while doing the service. Afterward he stood in our kitchen and went over everything he did, what he found and how the HVAC was performing. He did a fantastic job! Excellent service. After Caleb left we received and detailed report of all service that was done and the condition of our HVAC system. We have a service contract. This cost us $98. A great value.

Got a air conditioner and heater about one month ago. Has not worked since it was installed…read more It kept freezing up and they told me it's the floor vents are covered and maybe the vents are torn. So they don't do duct work this is like selling a car and can't change tires. Got another company to check them out. They said they were fine and checked out the system and found numerous code violations. Called the original company back up and the boss is on vacation so I guess I need to wait. Gave them till today so tomorrow I will be checking with a lawyer as my health can't take the humidity.

Dylan was an excellent and informed technician. He was friendly, answered questions, explained what…read moreis was doing and why. The only reason I didn't give the company a 5 was bc the appointment time was changed three times. I would use this company again and request Dylan if I could

After four months of no oil deliveries, Leffler Energy inexplicably decided to deliver oil to my…read morehome in the middle of a July heat wave--despite the fact that my home uses oil solely for heating, not hot water. There is absolutely no logical reason for this delivery to have taken place in the dead of summer. Naturally, I called to inquire why this happened. I was told someone from the delivery department would call me back. That was over two weeks and three phone calls ago, and I've still heard nothing. The complete lack of communication and accountability is appalling. If this is how they handle something as basic as a delivery inquiry, I can't imagine how they'd respond to a real emergency. This is a deeply disorganized, unresponsive company. Spare yourself the frustration and go with someone who values their customers' time and trust. Leffler Energy has made it crystal clear that they do not.

I contacted CleanAir and requested them to come clean our air ducts. Ed called back within hours…read moreand we set up an appointment. He was prompt with arrival and upon inspecting our ducts, he said that he thought we could wait a few years because they weren't that bad. He would do them, but suggested we save the $$$ for a few years. Who does that?? He has my business in a couple years! Honesty. You don't see that too much anymore.

Great experience with CleanAirVent. Very easy (and quick) to schedule the vent cleaning. He showed…read moreup on time and was done quickly. Highly recommend him.

UGI HVAC services my heating & air conditioning spring & fall. When our system died I contacted…read morethem immediately. They arrived, analyzed our system and evaluated the best HVAC system for our home for the future. A few days later they installed our new Carrier system with heat / AC / air filtration and humidifier. The installers were careful and left our home the way they found it. I recommend UGI HVAC highly.

The experience was pretty good. They technician had knowledge of the equipment and also of a sort…read moreof insurance coverage they offer. Prices are kind of average compared with competitors.

Horrible fly by night brubakers etown can't measure windows can't put down carpet slapped glue on…read moreflooring huge air bubbles must need new glasses.never again.

let's hope my refrigerator is better than their customer service. bought a new refrigerator, it…read moreneeded service when it was delivered. Joe sold me the unit. he kept saying that's a service problem, not mine.