Josh Reyes came to property I'm overseeing as POA while the owner is in rehab. Reviewed the issues I called about and did a general plumbing inspection. Explained issues he found in addition to my concerns. Developed three level plan with pricing for each. Also explained leaky water heater and checked warranty. Once decided what I wanted done, he came back on scheduled day (4/23and completed all repairs/replacements. Josh explained exactly what he and his trainee (Ben Mulron) were doing as they performed the various tasks, had an efficient work plan and was very personable and polite. Completed all the work in time estimated and did a walk thru with me showing me everything done. Also explained current warranty on various work. He was very respectful of my concern for the owner's cats who are still in the house. In addition, he was a very good supervisor, explaining tasks to trainee to do and showing him minor correction and letting him redo. All in all it was a positive experience and I would highly recommend Neffsville Plumbing and Josh Reyes. read more

Andrew and Jack came to our house to complete a small number of identified projects after an inspection. Andrew and Jack addressed each project prioritizing according to importance and urgency, considering options to fit our budget without compromising the quality of each job. Andrew and Jack are great listeners and demonstrated a professional and friendly demeanor. Their recommendations and suggestions for each project felt like they were offered by team players rather than sellers. Their empathy and knowledge of their craft was evident in the solutions they offered. We definitely feel we are in good hands. Each project was completed in a timely manner and with care to protect the integrity of our house, since it was built in 1938. Their team-work was not only in synchronicity, but also demonstrated attention to details and support for each other. We are very happy with the results and grateful for their excellent costumer service. read more

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We purchased an upgraded heating and air conditioning system from them. During the 2nd heating season, the furnace would not come on. Since it was one year past the install date, Neffsville informed me I had to cover the full cost of the repair. Further, the repair took about 15 minutes to diagnose and 5 minutes to replace the part. However, in the meantime, they took many hours to find the part. They told me they did not have the part, their distributor did not have the part and the Trane factory in Georgia could not get the part to them for at least a week. And that I would have no heat for that time. I asked if Trane could FedEx the part and they said "no". I spoke with the technician's manager who had not empathy for going without heat in mid-November. Eventually, they found the part right in Neffsville's shop -- they said they forgot to put the parts away and record in their system. So, they put us through all that for hours, for their own incompetence. When I challenged the bill (many $100's), they said 4 hours was their standard estimate and that the actual hours was almost 4 hours anyway. I pointed out that most of that 4 hours was them looking through their own inventory and also explaining to me I would be without heat for 10 days. Charged me full price anyway. We were a loyal customer for 25 years. No more. Would never call them or recommend them again. They have changed for the worse. Really bad. Plumbing services might be worse. See below. Previous to the above, we had a leak from our bathroom down into the ceiling below. It turned out to be a simple 5 minute fix of the shower faucet, replacing a small part. However, the Neffsville technician said he could not find the source of the leak and had to cut holes in our ceiling. Neffsville charged me many $100's for this "work". Then I spent almost $1,000 to repair the large holes Neffsville cut into my ceiling, which could have prevented if they would have checked for the obvious and quick solution. Regarding their service contract: it really is only a way for them to get into your house and find work for themselves every year. In the past, they would actually provide value and fix minor things or make suggestions. Now, all you get is a pile of crazy estimates at outrageous prices for things you really don't need. read more

We have been customers with Neffsville Plumbing for almost 20years. "Plumbing and Heating". We've never had a bad experience. Nor; have we ever had an experience where we thought we were charged too much. Their diagnostics, work and communication has always been excellent. Last Friday we woke up to a leaky toilet. I called Neffsville Plumbing at around 9am. With it being Friday, was not expecting a repair to take place until the following week. I explained it was not an emergency and the receptionist said she could have a Tech out between noon and 4pm. I was surprised and grateful. About 12:30 I received a text informing me their Tech Evan Smith would be at our home ~2:30. Evan diagnosed the problem, told me my options and had the repair done in less than an hour. The price was reasonable and fair with no emergency charges. Thank You Evan. You kept the tradition of excellence going on behalf of Neffsville Plumbing. Regards read more

I received a post card from Neffsville plumbing advertising a "Precision Furnace Tune-up regularly $198 for $49". When I called to make the appointment I asked what is included in the special because I know some ads are intentionally misleading. I was told by the rep this service included furnace cleaning, testing, and inspection. When the tech arrived at my home, (a nice young man) he immediately stated he was only going to perform an inspection. I showed him my postcard that clearly indicated tune-up and had him send a picture of it to his manager. The manager would not honor the ad and said all I would get is a basic inspection. This would imply that a visual inspection would normally cost $198 from this company? This is a classic bait and switch. Of course I canceled the appointment. Buyer beware! They are not honest!! read more

washing machine and sink backed up after 5 inch rain storm. Tim came out and had 30 years experience plus spoke English!! not long after 2 more guys joined him and I have a work job and membership completed within a few hours. tomorrow the "real" work begins - plumbing is expensive, particularly sewer lines. make sure it's included in your home owners policy. overall good communication and friendly staff. read more

DO NOT BUY AN AIR CONDITIONING UNIT FROM THEM! Replacement of air conditioning unit. Neffsville replaced our ac with a new Unico unit August 2024. It has not worked correctly since commission. Unit was misapplied and or negligently installed. Called them again in spring 2025 when unit continued to freeze up and not work. Their service manager Jared is almost impossible to get ahold of, saying only a new part was necessary. after 6 weeks of begging, still waiting on getting Unico rep to come out. I was never able to talk with him personally. Their operators are trained to be gate keepers. My husband physically stopped by the office to speak with him and finally get his attention. It's been 11 months. Our house has gotten up to 88 degrees when it's not working. We can't stay there when it's that hot. They have had our 15k for 11 months and we don't have air conditioning. Feeling ripped off with no options. The service techs are friendly and professional but management won't admit when equipment is not working and needs replaced. just do the right thing Neffsville please! I regret doing business with this company. read more

We needed an emergency water heater, so I called Neffsville. Chris was on his way at 8 am and a few hours later we have a new one! He was polite, friendly, and very knowledgeable in helping us decide which one to pick! I love Neffsville and have never had a problem with them. read more

You need to read this about the greedy corporations/investors really giving it to the consumer. They are private equity firms who have huge overhead costs that a smaller reputible company would never have. They say they only are allowed to charge 10% over cost, but the real kicker is that the write offs (from the inflated overhead) make the actual profit margin 20-30%. The executives will not tell you that because that is their secret sauce. I think it is disgusting that these private equity groups are allowed to do this to residential consumers. Please do it to the rich or corporations, they can well afford to have their water heater replaced for 5K. My local plumber did every thing for 1/3 that price. Read below: Reports of corporate takeovers of smaller plumbing businesses causing higher customer prices are accurate. This consolidation is largely driven by private equity firms acquiring "mom and pop" plumbing and HVAC shops, a trend known as a "roll-up". Here is how corporate acquisitions affect plumbing services and customer costs: Higher overhead and pricing Large corporate parents often increase their smaller companies' overhead costs. This can include expensive marketing, new operational technology, and management salaries that are passed on to the customer. When a private equity firm acquires a local plumber, its primary motivation is to grow the business and sell it for a profit, not necessarily to provide better service. This can lead to increased prices and a focus on maximizing revenue. Sales-focused vs. repair-focused Many technicians at corporate-owned plumbing companies complain that they are pressured to meet sales quotas and act more like salespeople. This can result in customers being upsold on unnecessary new systems or expensive equipment replacements when a simpler, more affordable repair would have been sufficient. Reduced competition When a single entity, such as a private equity firm, acquires multiple companies in a local market, it limits consumer choice. Even if a customer gets multiple estimates, they may be dealing with businesses all owned by the same parent company. The overall decline in independent businesses reduces competitive pressure and allows corporate entities to charge higher prices. Loss of local service experience Corporate acquisitions can erode the personal relationships and sense of trust often found in small, local businesses. Some technicians feel that the corporate-driven pressure to prioritize sales over genuine repair work is less satisfying and harms their connection with customers. Industry factors Plumbing, like other skilled trades, is a future-proof industry with consistent demand, making it a stable and appealing investment for private equity firms. An existing shortage of skilled labor, as many experienced tradespeople approach retirement, further exacerbates the problem by increasing demand and allowing corporations to set higher rates. read more

Amazing service from Neffsville plumbing and heating. Noisy air conditioner in newer home. Made a call and in about an hour and Jesse was at my door. He thoroughly went over what the noise was about and he had ways to address it. I've had Neffsville Plumbing and Heating for many, many years and they are always responsive and well informed! Thanks again! read more

When I initially called Neffsville Plumbing, Heating & Cooling Services it was great how they were able to get a technician dispatched quickly. The technician came out and diagnosed that the capacitor was dead. To fix it, they quoted me at $452.00 (over double the standard price -- I know this because I paid $200 last year [July 2023] at my old house to have this same issue fixed). If the only issue was over-charging for the parts and labor I would have counted the money as a loss to have working AC. I agreed to the amount and it was "fixed". As night approached, the house only continued to get hotter. I stood over one of the vents and could feel the fan circulating air, but it wasn't cool air. That next morning, I called back Neffsville Plumbing Heating & Cooling Services and they said that they would get someone out there as soon as they were available. By the late afternoon, I had heard no response of when someone would be available. I called them again and they still couldn't give me any updates in reference to any type of timeframe. At this point, I had several questions: 1. If more extensive maintenance was needed would I be over-charged for it? 2. Was someone actually going to be available today? 3. Did I trust their work quality if they said it was fixed and it wasn't? With the unknowns and previously being price gouged it made more sense to contact someone else. Once I contacted another company they were there within two hours and fixed it within 30 minutes. As it turns out, the new capacitor was wired incorrectly when it was installed. Overall, I wouldn't work with them again between the cost, not being able to get any sort of timeframe for availability and having things installed incorrectly. read more

I would give 0 stars if that were an option. Do NOT use this place and, if you must, do NOT enter into one of their stupid service contracts as it provides you not a single benefit. They took the $240 contract charge out of my bank account in November so I was reminded to schedule the routine cleaning and maintenance, and they came out on December 4. The guy said there was a part (OEM Inducer) that was maybe on its way out but was working for now. About 10 days later I lose my heat so contacted them this past Sunday, assuming this was the issue, and was told that since they need to order the part - the inducer - there was nothing they could do until it came in. Ok, if they don't have the part that's not their fault but that's one of the many reasons the service contract is useless. They are promising things they cannot deliver just to get money. My much bigger problem is that this morning my house is very cold and I started thinking that maybe there is something else going on and there's no need to wait for a part. Well, I called them and no one is free today. Tomorrow they can do an "open" appointment, which means they will contact you at the last minute when someone is available. I said that I would need morning as I have an important appointment in the afternoon and the useless woman on the phone basically told "tough luck take it or leave it." Again, so much for those big service contract perks. So now I sit here in the cold. I've got pets that are hovering together on a heating pad and let me tell you, no one at this place could care any less if they got a cash prize for caring less. They got their service contract money and now i'm on my own. A neighbor recommended a smaller more customer friendly company and he came out this afternoon, gave me the same diagnosis (the inducer), will have the part tomorrow morning, and - oh yeah - his price was about $100 less than my "contract service" customer price and he didn't recommend the $536 gas pressure switch that Neffsville said I needed. I cannot emphasize enough how awful this place is. What if I was 90 years old and sitting in a 30 degree house? Eh, the sucker paid for her service contract already? Then who cares? I hope they lose so many customers....they are abysmal. read more

Excellent job. Was able to navigate the situation. There was a warranty issue that he took care of. He arrived at about 3:00 and figured everything out. He took care of it and the original heater was not installed by them. Got it done same day. Really good job. Everything was done to code. Excellent!!! read more

Extremely OVER PRICED! Paid over $550 to get my kitchen sink unclogged. Less than an hour of work. I gave 2 stars only because the plumber was kind and towards the end offered a coupon. (Which they seem to hide, check the official site). I DO NOT recommend this company, highway robbery!!! read more

My annual heat maintance was done to day by Sean Whitworth. Sean is meticulous while preforming the work. Thank you Sean. read more

Needed a repair for my garbage disposal, was told a call would be $56, then they came didn't fix the issue and charged $248. Called to complain, said they would send a different repair person this afternoon, no show no call. read more

Service was great, techs were polite and efficient and maintained a clean work area. Great thanks to Tyler and Andrew for responding to our emergency. read more

Furnace died on a 20° morning. Even though we were not regular customers, Neffsville Plumbing and HVAC had soneone there in just a couple of hours. Janlen was just great! Found the problem right away. Fixed it and we were warm and cozy in no time. I highly recommend this company and Jaylen. read more

They overcharge their customers!! Beware!! Exorbitant prices for very little work. They wanted to replace everything I guess they are just trying to make a profit and don't really care about customer service and pleasing the customer read more

I signed up for Havac and plumbing contracts the beginning of July. Less than a month later I called to cancel service. The $85 charge they would not even consider returning either partial or full (it's only been 3 wks. No service was used). They did cancel the $20 monthly charge. It makes no sense. They said the $85 was for a year contract but so was the $20 a month and I'm getting that stopped. It took 3 phone calls to get it figured out and even at that the people I spoke to didn't seem to be knowledgeable. I would never recommend Neffsville Plumbing and Heating. I guess it's all about money for them and not customer service. read more

Jesse Concepcion was a pleasure to work with. He repaired our furnace, explaining everything as he proceeded, providing clear explanations, replacing the required part efficiently, and was very personable. Thank you! read more

Totally unprofessional. Good buddy of mine interviewed and, pass fail or draw, never hears back from the business. The kid hung on every word and actually stopped interviewing at other businesses because he felt so confident that he would be offered an entry position. This corporate behavior is rude, exclusionary and part of the reason why the employment market is fucked up. I will never use this business, nor will I speak fondly of its ownership. read more

The tech Gabe was awesome!! It was very expensive. The tech removed a filter system and repiped the gap. It was over $500 for an hours work. read more

They were quick to respond. Great job. Great value. Professional service man . I am very pleased with the results

I called at 9:00 a.m. The tech showed up around 2 p.m. Very Nice kid. I knew exactly what was wrong with my heating system. It needed a new igniter. Cost for the part is around $30. It is removed with only one screw for the intake pipe and one screw to remove the Igniter. It only takes about 10-15 minutes to remove and install the new Igniter. Neffsville wanted $735.00 for a $30 part and a 10 minute install. I understand they need to make money, but $735 for a 10 minute job. I heard of a rip off but this goes WAYYYYYY beyond that. SHAMEFULL....... read more

Very Satisfied with after hours service. Davide arrived within an hour of my call, fixed my broken pipe, and installed a new faucet. The service was professional and Davide was personable. read more

Current 9 year old Heater overhauled and new plumbing for it + a built in dehumidifier, $13k. Done October 2022. That's bad enough. But this is the 4th time since October we woke up with no heat. This is such BS read more

Had no heat a few days after the 20's hit. Called in the evening and was able to get a service call for the next day. They were able to get to the house late morning. Austin Rice was very courteous and professional. He was able to quickly diagnose the issue, obtain the required parts, and install them within a short period of time. Would highly recommend Neffsville Plumbing and Heating to anyone. read more

Beware. They are liars and so overpriced it should be illegal. It's sad to think they have a business based on lies and trying to take advantage of people. Nevco is trustworthy, quality work and 1/8th the price literally. Never again will I work with Neffsville. read more

would not recommend. I paid 240 dollars for the guy to leave and tell me he doesn't know what wrong and their I I'm 240 dollars later and still no heat. read more

Tim is great but the issue still persist I have heat and hot water but not on demand.

I agree with all the 1-star reviews. In my experience: way too expensive. Roughly $540 to fix a pinhole leak at a copper elbow joint. I had already opened the wall for access. Price should be half that or less. Answer was, "well, we are not the cheapest". Theres a more accurate way to view that: That's called taking advantage of good people. That part is literally $15 at Lowes right now and a good plumber would need probably 30 minutes max to fix. Let me repeat the charge: Roughly $540 + $60 to show up. Also tried to tell me that something was wrong with my 2-year old water heater. Not going to go into specifics here, but let's just say I disagree with the assessed "problem" and don't appreciate the threatening description that my water heater can be a "bomb" because of water pressure. Plus, my issue was a cold water line and there was no reason for him to even go to my water heater, which sits in a completely different room than my water inlet and shutoff. What are you doing in there? He said, I like to assess the cause. ITS THE COLD WATER LINE! The hot water heater couldn't possibly cause that issue as it's a completely separate line! Anyway, he quoted me close to 1200 to fix the so-called "problem". 1200!!! The whole water heater was installed 2 years ago for less! I recommend any potential customer to go somewhere else. read more

Neffsville came to my home twice recently. In the Spring they replaced a capacitor at a cost of$459.00. In August, they came and replaced a condensate pump at a total cost of $674.77. This was the cost after some coupons!!!!! After speaking to some people knowledgeable about HVAC parts and costs and doing my own research, I found the cost to be very high! I am a senior citizen. I have learned that if I had paid the cost to come, nearly$60.00 and find out what was wrong THEN checked other rates, most likely I would have saved a great deal of money. I learned a costly, valuable lesson. That is why I am writing this review so others won't make the mistake I made. In addition, I have read their reviews and I also see others have similar thoughts. I hope the company reads this review. read more

Excellent service but exorbitant pricing. Tyler was efficient and very knowledgeable but the pricing, as others have noted is outrageous. What began as a broken kitchen faucet became a near $4000 price tag. We realized we had water pressure issues which resulted in other things being replaced. Lesson learned. read more

The pricing for this company versus other companies in Lancaster county are outlandish. They took complete advantage of our situation and charged us $1,500 for a repair that others said they would have charged $300 for. They try to make problems seem more serious than they actually are and push thousands of dollars in repairs. It would have been cheaper for us to spend two nights in a hotel and get another company to come out and repair our HVAC. Neffsville Plumbing should be embarrassed charging prices like this. read more

Of all times to have your air conditioner go out! Right in the middle of a major heat wave. Ugh. I quickly called Neffsville Plumbing & Heating and they dispatched Tim. He quickly found the issue. Time gave me several options. We worked up a good plan that worked for me both with good plan for me with financial considerations. What a relief to have such a service team that is looking out for their customers. read more

In August my garbage disposal stopped working, so I called Neffsville. While scheduling the appointment, they told me there would be a $57 visit fee, which is totally fine, but they did not ask whether I owned the home (I rent, and this becomes important later). I took time off of work to meet the tech, who told me the disposal was too old and rusted and needed replaced for about $800. When I said I needed to consult with the landlord before moving forward, he balked, said they don't do work for tenants, and that they should have asked me whether I rented when I scheduled the appointment. Then he charged me the $57 visit fee, which I paid because the tech was just doing his job and I didn't want to get into a fight with him.  The next day I emailed their main office and told them that I would like my visit fee refunded because they should have asked if I was a renter from the start and never should have sent someone out. They agreed, and said they would send me a refund check. That was almost a month ago and I have yet to receive my refund. The cherry on top was that after googling how to fix a garbage disposal, I was able to fix it in about two minutes, no replacement necessary.  Don't let them use their shady business practices to rob you of your money. read more

Neffsville Plumbing & Heating Services - Response from customer service confirming their mistake and promising a refund. - Plumbing Near Me - Lancaster, Pennsylvania

Had these guys out for an HVAC troubleshoot/repair at a time where we weren't able to dedicate 100% of our attention to them and we paid the price. Their prices were 3-4x their competitors. If you have time shop around...if it's an emergency go with someone else. read more

Nathan did another great job in doing our Fall checkup. He always provides professional service with a friendly attitude. He is very knowledgeable about all aspects of his job and I would highly recommend him and Neffsville Service to anyone. read more

We had them come out and fix a water boost pump that they had installed 2 years earlier. the pump was under warranty so it was a simple swap from old unit to new. my wife was home alone with kids so it needed done. I believe they took advantage of our situation and charge her over $1000! it is less than two hours work and very simple. Water was left and the floor and there was a small leak from connections. This company is a price gouger and lacks customer etiquette. read more