I really didn't want to leave this review, but I feel as though people need to be aware of this if…read morethey are looking to book with Angie. I went in wanting a vivid partial, but she convinced me to do some really soft highlights that were super natural just to add a touch of dimension because of life circumstances. During my consultation, she said that was totally doable and suggested some partial baby lights. I let her know that sometimes my communication is a little poor and needed a bit of over explanation; she again said it was totally fine, and she could handle it. This was my first time getting highlights, so I am unfamiliar with the process. Not once did she check in with me about the tone or the shade of the highlights during the appointment.  After getting my hair styled, I had a bright (almost) platinum money piece. I was a bit surprised, but asked if she could just tone it down a bit. She immediately said she wasn't going to be in that weekend; I had no issues with waiting a week. I bought the amazing shampoo she recommended, thanked her, and went on my way. Went in the next week and had the roots blended and the tone brought closer to what I wanted. She dried the front, but it looked the same to me since the lighting in there is front lit and harsh white. It didn't help that the hair behind it was wet, so it was darker, which made the dry pieces look lighter. She told me to be brutally honest at the initial appointment, so I very kindly said I wasn't sure since it looked the same. We agreed that it was the lighting and that I would go home to check. This was after she monologued for 5 minutes about how she's a Malibu Barbie blonde specialist and not someone who does subtle blonde, that maybe I wasn't a highlight person and I should seek someone else (even though I had already complimented her multiple times on the highlights outside my bangs, I just didn't want the money piece). I Ieft after saying thank you and felt awful for voicing my concerns. Once I got home, it looked absolutely fantastic in better lighting. I shot her a text thanking her and apologized for not being able to tell in the salon. If it had been left at that, it would have been fine. I wasn't going back anyway, but I didn't feel compelled to write a review since, in the end, my hair was fine and I was treated fine. In the morning (yesterday), she responded, saying that we wouldn't be a good fit because she is an anxious person (basically telling me not to come back despite me being very patient, kind, and understanding). This was very unprofessional considering she told me to be honest and I was nothing but kind through the whole process. I am very disappointed that she did not turn me away during the consultation or even before the appointment when I made my needs as clear as possible, and she realized she wasn't a fit. I wish she had advertised that she was a "Malibu Barbie Specialist" at that point, or at least recommended me to someone else in the salon. Now I feel very unwelcome because of how she treated me during the adjustment, and the comment made in the DM's. Needless to say, I will not be returning, even to buy a refill of shampoo. :( TLDR:  Went in for a subtle natural highlight. I was told it could be done (with great enthusiasm) and I could be accommodated, just to later go in for an adjustment to be told I should've expected it since she was obviously a "Malibu Barbie Blonde Specialist." *Side note: I don't need a response from anyone; I just wanted to share my experience.*

The woman who cut my hair was nice, but I had asked for a low maintenance cut and that's not what I…read moregot. I couldn't replicate what the stylist had done, so I called (as my stylist said I could) and asked to have my bangs shortened and the hair flicking out over my ears taken off. The receptionist said I needed an appointment (even though the trim to make my haircut better would take under 5 minutes) and she could not get me in on any of the days I had time to go. The receptionist was less than friendly and definitely not accommodating. So, I will go to holiday parties with my shaggy hair and let people know I went to The Loft.

I loved my nails! The service was excellent--very professional and attentive. I'll definitely come…read moreback. Thank you so much!

Beautiful people and beautiful place! so proud to be a customer for years! Continued to be amazed…read moreby the work!

A bit of a weird experience. I almost didn't leave a review but it's been a couple of weeks now and…read moreI'm still irked thinking about it. Haircuts aren't cheap, and I came in for a trim and to get rid of split ends. I voiced that I didn't want to lose a lot of length (I have curly hair so length is important) and how my hair does better when it's cut dry so we can see the split ends. The hairdresser I was working with did some initial cuts and then told me to wait while she went to prepare the hair wash station. While she was gone I noticed there was a good amount of split ends I could still see and so I pointed this out when she came back, basically asking her to take another look. She told me that there would always be split ends because she "doesn't have time to look thoroughly" which felt weird since I am quite literally paying for your time to help with this. Just rubbed me the wrong way a bit, I found even more split ends when I was done. I think it has to do with expectation management -- just tell me how based on my hair and the split ends we might have to lose more length than I anticipated so I can plan or figure out what matters most.

I get my eyebrows done here and have had a good experience every time. Very personable and…read moreprofessional staff that do a great job. The only negative is the location they have to do eyebrows: depending on the time of day the sun is fully shining in your face so even though you have your eyes closed to get your brows done you'll still get blinded before/after. I've always made my appointments online, which is great. If you want to schedule with a specific person, you may have to do it ahead of time, but I always just sign up for whatever appointment is available for the time I want. I've never had an issue getting an appointment for the time I want.

It's refreshing to return to a real salon with real pros. I gave some time for the cut to settle…read more It's professional, skilled, business and up to date. Thanks for taking time to listen Shelby! See you soon. Great service overall.

I was overcharged!…read more I scheduled a hair and makeup appointment for prom. Ultimately on the day of my appointment I decided on a style I saw in a picture and showed my stylist. My stylist explained to me it would just be my hair curled and then a Bobby pin to pull a front section back. My hair turned out nicely, but only if I knew that one Bobby pin cost me $25!!! I think that is a little unreasonable because if I were told that one Bobby pin would make my total $25 more expensive, I would have not paid for it. Also to mention that when I was checked in, nobody offered me anything to drink. This would not have been a problem if the lady checked in after me wasn't politely greeted, offered, and served a glass of water. Perhaps it was my age, but regardless, I am a paying customer. Considering I waited 30 minutes for my appointment to start, it was infuriating that somebody who waited 5 minutes got water in that short amount of time. My makeup did turn out nicely. And so did my hair! But perhaps being older would have made my experience more enjoyable.

The best stylists around! Every single one of them knows what they're doing and does a fantastic…read morejob. They truly listen to you. I've been coming here for years and don't plan on going anywhere else. I started coming here because another salon messed my color up so badly my hair was orange. Sojo fixed it and made it a beautiful blonde. I couldn't be happier with every service they've provided. Aside from great stylists the atmosphere is comfortable and decorated very well.

in General this was a good place to go but after a while not so much…read more My hairdresser would not give me the layered look that I want so I quit going and I told them I was leaving and canceled my appointment and they called and told me they took off that appointment and will see me at my next one?? do they listen And I first one girl and then I went to a different one and I've was always uncomfortable with the other girl when she was there because she would never say hello it was like she was mad I did not go to her anymore. It's a very small so you feel it more than if it were a big Salon. For the amount of money I paid they should have said I'm sorry I did not give you the right cut it's my hair ! My money so needless to say no more they are my one friend I told her to go there and I asked my hairdresser if she came in and she said no and come to find out my friend had already been there twice!! so anyway needless to say next. And really their prices are extremely high for a small town

I scheduled a last minute appointment here with Alice when I decided suddenly that I needed to try…read morebangs for the first time in 25 years. Alice (one of the owners) did an amazing job! I get very anxious about hair cuts often because I feel like I have difficulty communicating what I want. Alice is very approachable and she gave me advice on what styles would or wouldnt work with my face and hair type. (A good stylist should be able to say no if they can see a certain cut won't work for your hair type... I really appreciate that!) She helped me figure out what would work and then gave me wonderful cute bangs. I may never go back to long front hair again. I went back a second time to Alice to get a few inches cut off for the summer, and I am incredibly happy. She has a true passion for hair and beauty, and a great person to ask for advice. Thanks so much!

Beth provided a wonderful facial service and useful suggestions for ongoing skin care. So relaxing…read moreand helpful!

Had a wonderful experience here with Dan. I am about as low maintenance as they come when it comes…read moreto my hair. I usually just get out of the shower and go, occasionally blow drying if I have the time. That being said, I've never been satisfied with discount salons - I like to keep it simple, but I have a short cut and always walk out thinking it looks terrible. I also don't want to spend $50 on a haircut, so I've always dreaded the whole ordeal. Every other review is right on about this place. For the price, it's the best haircut I've ever had. Dan is a genuinely friendly guy, easy to talk to and definitely knows hair. I told him what I wanted - to pull my bangs straight forward without looking like a sheepdog and a trim everywhere else - and he knew exactly where to go from there. He suggested a razor cut instead of a scissor cut, I told him to go with whatever he thought would be best and it turned out great. They also have a 7 day guarantee, which I think is excellent. I've left salons before happy with the cut (especially because they've just styled it) but once I get it washed and back to 'normal', I'm no longer satisfied. I think this is a great way to ensure customers are truly satisfied with their experience here. He also did an excellent job on my eyebrows! I'm looking forward to coming back!

Second time I've sat in the chair and walk out once again with an amazing haircut and color revamp!…read moreDan listens like no other stylist. Sharing knowledge and information, so that your cut works with the hair you have! Let's face it ladies, we all want a fancy styles, but if that style won't look good on us...If the stylist just "yes us" that's not a stylist we need cutting our hair! Dan's a stylist that knows what will or willnot work and is honest, which for me speaks volumes of talent!

McKenzie is such a delight to work with! I got a hair cut and color, both look amazing. McKenzie…read moremade sure about the length and color before she did anything. Worth the money and I will recommend to others!

I've been going to Kenzie's Kuts for over 3 years and I love her work! She always does what I want,…read morebut makes sure it looks good. I first went to her when I got my hair ombré and all my friends LOVED IT! I was so pleased. I went dark in the fall and the color is still great and it's July. Kenzie is so sweet and I love getting my hair done by her! She always brings a smile to my face.