I've been coming to EWC for over a year, and more than half my appointments with Sesha have started…read morelate--sometimes by 5 mins, sometimes by 30. This isn't about her; it's about a broken scheduling system. I've suggested redefining new customer to include anyone not seen in 3+ months (since 6 weeks is a full hair growth cycle), but nothing has changed. In the past, the rushed time even left me with residual wax, but I didn't complain. They also raised the price recently and it's now $61 excluding tip. Meanwhile, a competitor I've tried has been on time 100% of the time, so it's clearly possible. The delays here cost me extra parking fees, push back other commitments, and cause anxiety when I can't make work meetings. With no Wi-Fi and terrible reception, I can't even do anything productive while waiting. Time is money. During my last visit on 8/8, I was told Sesha would be 5 minutes late... then 10... then maybe another 5, before being told I should consider another specialist or reschedule. REALLY? EWC cancels my appointment if I'm 5 minutes late, yet doesn't hold itself accountable for being on time. How is that customer-centric?

I've been serviced at this European Wax Center more than five times, having purchased a wax pass…read morebundle, and overall I've been pretty pleased with the results and timing of my sessions. Unfortunately, my most recent visit was not as good. All appointments are booked in 15 minute increments regardless of the service. My appointment began about 10 minutes late, and lasted 25 minutes. My partner had the same specialist immediately after me, so her session began more than 20 minutes late. 15 minutes per session isn't realistic as some services (like a full Brazilian or full legs) take longer. The issue is when one appointment starts late or runs over, it creates a domino effect for everyone after. In the past, I've had great experiences with Sesha--she's one of the best there, and she's always made me feel comfortable. But when I got home after this visit, I noticed patches of hair left behind and bits of wax still on my skin. Some even stuck to my clothes, which was difficult to remove. I suspect the rush to catch up on the schedule affected the quality this time. At checkout, I planned to use my gift card of $67 to cover my wax, but was told it's now $80. When I questioned this, they said their prices went up in April. I felt a 20% increase was a bit steep! While I've had good results in the past, this last experience left me less satisfied, and I hope management works on improving appointment timings so the quality isn't compromised.

I've had nothing but great experiences here with ANY of the technicians that have worked with me…read more They've honestly all been for some important events such as engagement photos, bachelorette, and even my wedding. Every time, they deliver. I haven't worked with the same technician twice, but each has been fantastic and nails what I am looking for. I love the space and the fact that parking is covered for free within the building. They always have availability and their prices are honestly really reasonable! Nails in general are expensive to maintain now, so expect it to cost at least $60 with tip for gel. These ones will last you for at least 6 weeks tho, so it's worth it in my book! Happy pampering!

first time getting nails done in Madison and I was not impressed. I received a pedicure with gel…read morenail polish. The polish wasnt put on the full nail, my cuticles were cut till they bled, she didn't shaped the nails right, my heels are still rough. I honestly could have done a better job at home. Now I need to find a new tech that knows how to do the job right. It was a nice environment but they don't do close to a 5 star salon.

Had a great experience at Bodyscapes. Got a pedicure, my feet were absolutely transformed (thank…read moreyou!!). They have two chairs for pedicures, so likely possible to get one with a friend at the same time. The staff were also willing to respect my request to be masked during my appointment, and all equipment was either disposed or sanitized after my visit. My impression is they take hygiene and COVID seriously. Five stars, will definitely recommend! (One more note: free and ample street parking is a plus!)

Very welcoming and professional. Alyssa did a wonderful job, made my lashes look very natural.read more

I've been seeing Tia for years and I absolutely love it here! I came to see Tia after another salon…read morecompletely ruined my hair color.i felt like a half baked cake and Tia fixed all of that. I currently live 1.5 hours away and drive to see her every 6-8 weeks. Tia helped me grow my hair out after I shaved my head and it looks good at every single stage of the regrowth. I get compliments all the time and I always recommend Honeycomb. Tia doesn't keep around poor stylists so check out her other staff too if Tia is unavailable. Plus, the atmosphere is absolutely great (chocolate and a Diet Coke if I need it) and has a super welcoming vibe.

Would not go back. While my stylist was friendly, she didn't listen to what I wanted and I ended up…read morewith a haircut I really disliked, that didn't suit my hair type at all.

Jumping Jimeney! They are the best. I was up here on…read morevacation. Wanted to find a nail place and chose them off of Yelp. When I called with a question, they were very nice and I made an appointment. I am so glad that I did. Tom did my nails. He did a great job! Did a nice job and the cuticles, the length and the shape. Exactly how I like it. When I walked in this was the color I wanted, but they had the color with sparkles. So I got that. If I was up here again I would stop in. I just wish that they were in my neighborhood so they could be my regular to go place. Thanks Tom! You're the best!

My daughter and I made an appointment for 3:30 on Friday for two pedicures and two full sets. We…read morearrived at 3:25 and checked in. My daughter was taken at 3:55 to get a full set. At 4:10, I was asked to sit in a pedicure chair. The gentleman who did my pedicure was rough, cut me twice, trimmed far too much off my big toes, and left nail polish on my skin. I didn't receive several of the items listed on that pedicure type. My daughter finished when I was still having my pedicure, and they directed her to a chair next to mine. After she waited almost 30 minutes, she didn't even want the pedicure anymore. No one ever came over to acknowledge her or start working. There were walk ins after her that received service. I finally sat down to have my nails done at 5:05. I had a picture of the French manicure I wanted. It took an hour and 45 minutes. It looked nothing like the photos; the edges were sharp and I scratched myself. There was so much product under the nails and I asked him to file it, but he did not. For two French manicures with a full set and one pedicure, I spent $224!

I went here recently for a root color touch up. The vibe is very LGBTQ and alternative friendly,…read morewhich as a nonbinary goth, is very important to me. Raven was very personable, professional, and did a great job bringing my ICEE blue roots to life. What's more, they even have a basket of snacks and a fridge full of drinks you can choose from. I will definitely be going back!

I went here last Saturday for highlights. I called the owner and told her what I wanted and if she…read morewas able to do it on my long mixed hair, she said she was able to, so I booked the appointment. I think it wouldve been easier to do it at home. I had Raven for my hair stylist. She told me she knew how to do alternative hair and had no problem doing it on my long mixed hair. She messed up the color giving me orange on top, green on some parts and two different blondes. The sections were atleast 4 inches thick. She did not do what I asked her to do. It took from 10 am to 4pm. I then had to go home and redo it myself.

I was a hairdresser in the 60's and appreciate the quality work provided by Ken. His haircuts flow…read morewithout any cut marks and last even when I wait too long.

Looking for the perfect haircut? Look no further than Ken at Cha Cha! Ken is not only an incredibly…read moreprecise hairstylist but also a true artist who takes his time to listen to what you want and executes with diligent perfection. Even though I didn't give him much to work with, he still managed to give me one of the cutest haircuts I've ever had. Ken is trained in the Vidal Sassoon technique, which is to hairstyling what music theory is to a musician--an essential foundation that elevates his work to an art form. Honestly, with his level of skill and attention to detail, he could probably be charging twice as much in a big city. If you're looking for a stylist who will give you exactly what you're hoping for, I highly recommend Ken!

If I could give -100 stars I would. The worst cut and balayage I've ever gotten. I went in for a…read morebalayage and a cut with a coupon that I purchased. She immediately told me that she didn't have enough time for processed hair. I tried to keep a positive attitude and she said not to worry because my hair was lifting well. She said it would be fine but it would take a bit to bleach it. She rushed the entire process and I had told her that I didn't want my hair to look red but that's exactly what I got. She damaged my hair to the extent where I had to cut it shoulder length. If the color wasn't bad enough, Kylei cut my hair so poorly that I had to go to a different stylist to try to repair the damage. Do NOT go here!

I love Kylei! She's so kind, respectful and a fantastic hair stylist! She also sings really well!…read more I got a balayage and a haircut and they're both so beautiful and I really didn't have an idea of what I wanted and just asked for something "cool" and also a haircut that framed my face shape well and I got both. I'm so thankful that my hair turned out so awesome. I highly recommend KyleiShea Styles!

Michael has done some of the best color work on my hair that I have seen! It is hard to get a good…read morered and he really took the time and nailed it! Lyschel

I have been to many salons in Madison. Michael is the most skilled stylist I have found. I have…read morestayed with him for several years. His cuts really hold shape and look good as your hair grows. And as an added bonus you get to see the work of some of the best local artists.