Recently, some of the vets there have been much more engaged and interested in helping our animals…read more We have a few older pups with serious conditions and we have found a good collaboration with the vets and techs there. Much appreciated.

The staff is fine -- this isn't about them. This is about the company losing its entire mind…read morethinking a $109/month "wellness plan" is anything but financial comedy. I've got 3 cats and 2 dogs, all originally under AZPetVet with vaccines for life, and somehow they still hit me with $85 per pet just to breathe in the lobby. Meanwhile, the community is drowning in unwanted litters -- Facebook is basically a kitten Craigslist -- because people can't even afford basic spay/neuter. But sure, let's roll out a $1,200‑a‑year plan with an "$800 credit" toward spay/neuter... until they raise the price again. I can get a $35 spay elsewhere. Thirty‑five. Dollars. The math isn't just bad -- it's disrespectful. They took a system that worked and yeeted it straight into chaos. At this point, I'll pay for vaccines outright when I actually need them, instead of letting my bank account get mugged monthly for a plan I'm not using. I already have human medical insurance draining me -- I don't need a pet version of the same nonsense.

My cat Lucy was losing a lot of weight and throwing up all the time…read moreEven though it was 6:30 at night we were able to get seen Everyone was so nice and friendly to my little girl Got after a antibiotic shot And advised me to get her different food Bottom line she is much better than before Highly recommend

Update: I wanted to provide an update after my original review. The store manager reached out to me…read morepersonally to apologize for the situation and how it was handled. They were very understanding, took accountability, and made the effort to correct the issue. They were able to get my puppy in for her booster shot and waived the fee that had been missed during the original visit, which I really appreciated. It meant a lot that they followed up and took the time to make things right. While the initial experience was frustrating, I do recognize and value how the situation was resolved. I'm hopeful this reflects a commitment to improving communication and overall client experience moving forward. ------------------ I wish I didn't have to give a star at all but seeing as I have to in order to leave a review, I'll give them one. I had a really disappointing experience with this vet clinic, and I would not recommend them based on how they handled both my dog's care and their billing process. During my first visit, I brought in both of my dogs and was told there was a $74 appointment fee per dog. However, the clinic only charged me for one at the time. There was no mention of an outstanding balance when we checked out and no indication that there was an unpaid fee due to their own billing mistake. Fast forward to my pups booster appointment, and the experience became even more frustrating. The clinic called me and asked me to move her appointment back 2 1/2 hours because they were short staffed. I accommodated their request and rearranged my day to make it work. After already inconveniencing me due to their staffing issue, I arrived for my puppy's appointment only to be told they would refuse to see her for her Pavo/distemper booster unless I paid the $74 fee that THEY failed to charge me during the previous visit. Instead of taking accountability for their own mistake, they placed the responsibility on me and used my puppy's care as leverage to collect a charge they failed to properly communicate. What made this even more concerning was hearing the front desk staff on the phone with another pet parent saying they had also "forgotten" to charge them for their appointment fee previously and were now trying to collect payment. This does not appear to be a one-time oversight--it seems to be a recurring issue with their billing practices. I completely understand that businesses need to be paid, but the way this was handled was extremely unprofessional. Pet owners should not be surprised with fees after the fact, nor should they have their pet's appointments delayed because of an internal billing error. A veterinary office should prioritize the health and care of the animals they serve, along with clear communication and accountability. It seems that is not the case at this vet. Collecting their money is the ONLY priority. Unfortunately, after this experience, I no longer feel confident bringing my dogs here and will be finding a different veterinary provider moving forward.

I have 3 dogs that I bring here regularly for routine exams and vaccines. The atmosphere is always…read moregreat. My dogs are territorial and reactive to other animals, so the staff are always accommodating when I arrive and clear the office so we can pass through. All 3 dogs love the doctors here and that's enough for me because they don't care for other humans aside from family. They take extra care and get to know each and I appreciate that. It was my first time boarding here and I cannot recommend them enough. I get daily photos/updates and they disclosed everything I needed to know before-hand. I love that they are never out with other dogs, just same households if requested.

I truly cannot express my gratitude for the staff at this office enough. I brought my dog in after…read moretaking her to the ER and being quoted nearly $3000 for a chest x-ray. My poor pup was struggling to breathe so I called every vet in Arizona. This was the only office that answered. They even held an appointment for me when they really didn't have any availability. I showed up 30 min early and I expressed my concerns (I was absolutely distraught, and they were extremely understanding and patient)...they brought her right back. She got a chest x-ray and I was told she had mild pneumonia and we got antibiotics. Dr. Erickson answered my million questions and was so quick with the visit even though he was tightly booked. Kelley was also amazing and was so calming and reassuring. The next day, Kelley called me to ask for an update on my dog. She is doing WONDERFUL now 4 days later. We spent about $450 for an exam, x-ray, and antibiotics. Still WAY cheaper than what we had to pay at the ER ($700) just for some injections and oxygen. I truly am so grateful that I finally found a veterinary office that puts the owners and pets first. I will definitely be bringing my dog back here. Thank you again.

I am writing this after a difficult and emotional experience. You see, my dog of 13 years was in…read moreemergency. I went to the nearest vet office I could find. Luckily this hospital was open. I am not a client here. I have never been here before. Even though they are not an emergency vet, they still helped me. I pulled up in front of the doors to see if they were open (it was 745 am). Ally opened the door and asked what was wrong. I could barely speak. All I could do was open the door and get my dog, Wendy. I thrust her into Ally's arms. Wendy was catatonic. I asked, "can you help?" Ally said, "we got you". They admitted her immediately. Ally was wonderful getting all the preliminary paperwork going. She was kind, gracious and patient. Thank you Ally. I met with Dr. Riley, who was amazing. She did not sugar coat things and told me what we were looking at. My little dog's heart, liver, and kidneys were shutting down due to some sort of septic shock. We have no idea what caused it. It was very sudden. We had to have Wendy humanely euthanized. There was nothing we could do for her. There was another woman who helped, I wish I could remember her name. She was amazing as well. She brought Wendy in the room wrapped in a blanket so we could say goodbye. They let me and my husband take as much time as we needed and Wendy crossed the Rainbow Bridge. I know this review is lengthy and sad. But I want everyone to know how amazing, gracious, understanding, empathetic and honest the staff here was. They helped me and my husband through a difficult situation that was very sudden and emotional. Thank you to everyone who helped us today.

Never had any issues with the care they've provided for my lab. However, all they try to do is…read moreupsell you on so many unnecessary things and then try to make you feel guilty that you decline them. I feel like I'm at a car dealership with the amount of pressure to buy extra. I had a $100 credit from Pet Desk which I called to confirm a few weeks before our appointment. When I went to check out (they had tried to convince me that I needed to spend $1200 - in reality, the things my dog actually NEEDED was only $432), they told me that I didn't have the credit that I called and confirmed. I told them that I had called and it was confirmed, so she went in the back to talk to someone. When she came back she said she didn't even see my phone number because she looked it up since "all calls are recorded ". Complete BS! There was another instance a while back when I purchased their Petly plan. They had tried to tell me that I had used two of the 'perks' that came with it, when in fact I had not. All they want is your money!!

What do you say other than wow ..when you are greeted with smiles and hellos!! This was my first…read moretime at Grand Paws and Frosty and I will definitely be back. Everyone was so helpful and just made us feel good being there. We saw Dr. Foster and Frosty said she is a keeper and I feel the same way. Everyone was warm and welcoming!!! It has a very cozy feel and that's good when you are stressed about your fur baby!!

NEVER TRUST THIS CLINIC WITH A SICK ANIMAL. On our very first visit on July 28th, I should have…read moreseen the red flags. While waiting, I personally heard the staff at the front desk mocking other pet owners who were calling in to get care for their pets. They acted completely irritated to be helping their own customers. My cat Gracie was seen that day for vomiting and an earache. On 8/3, Dr. Timiney left a voicemail stating Gracie's blood work showed an elevated Amylase level of 2,500 U/L (their normal high is 2,200) and crystals in her urine. In the voicemail, she explicitly stated that Gracie needed a specialized prescription therapeutic diet to address these issues. I spent two days calling back to get the food and prescriptions, but my calls were repeatedly ignored. On 8/4 at 10:00 AM, my husband and I went to the clinic in person desperately trying to buy the prescription food the vet recommended. A staff member named Taylor explicitly refused to give us the prescriptions, refused to sell us the food, and ordered us to leave the premises. She actively blocked a sick animal from receiving its medication. When we left, she sarcastically told us to "have a good day." After Grand Paws kicked us out, we started reading other people's online reviews of this clinic. Realizing through their past history that we were never going to get the help we desperately needed from them, we knew we had to get Gracie quickly to another qualified veterinarian. Hours later at 4:37 PM, Dr. Timiney left another voicemail admitting she knew we had been trying to call back and stating she heard Gracie was now declining and might need urgent x-rays. This proves the clinic knew my cat was getting worse, yet they chose to withhold her medicine and kick us out earlier that morning. We rushed Gracie to Bell Parkway Veterinary Hospital, where the amazing, professional staff immediately stabilized her with pain meds, anti-nausea meds, and her therapeutic food. Grand Paws practices patient abandonment and has zero empathy from the front desk down. Avoid them at all costs if you love your pets.

Words are not enough to express my appreciation to everyone at this excellent animal hospital. The…read moreentire staff is dedicated to the health and well being of any pet I have brought there. I have been seeing Dr. Waltman since 2020, when I moved here from Tucson. I have had the pleasure to work with each and every vet there: Dr. Waltman, Dr. Rogers, Dr. Panichelli and Dr. Houser. They are all beyond compassionate, patient and incredibly knowledgeable. Dr. Waltman always takes the time to explain in detail answers to my questions and concerns. This is true of all the vets. All of them have assisted in the care of my puppy who has faced challenges way beyond his years both medically and behaviorally. Not only is the veterinarian staff highly competent, warm and helpful, but the same is true of the entire staff. Katie has helped oversee needs of this puppy and my dog that sadly passed away. Halle has gone the extra mile to help with my insurance and any other needs. Rachel, David, Priscilla, Thomas, Gabby, Ashley, Vivian, Amy, Kathleen, Raya, Courtney, Adriana, Brittany, and Sonya have been so helpful, kind, compassionate and caring. I am always greeted with a smile and incredible kindness. I truly cannot say enough positive feedback for this facility and the entire staff who never hesitate to be patient and dedicated to the needs of any dog I have brought there. Thank you for always being there.

The staff and veterinarians were terrific . Very friendly. Never had to wait long. They took the…read moretime to love and care for my puppy well. I didn't feel rushed out. They were more than happy to answer all my questions. Always clear communication

I had a full on crash out the other day. I'm not proud of it, but it happened. I work in…read moreentertainment, so I travel a lot. I take my cats on the road. Anyhow, Buster got sick. He was really sick for the first time. I thought he might puke himself to death, so I ended up taking him to the cat hospital. When I got there, they snatched him and put me alone in an interrogation room... for two hours. Then they showed up with paperwork that indicated I had to sign and agree to a $1500 fee if I wanted them to fully resuscitate him. The second page of the paperwork listed all of the tests they were going to do on him once I signed. The bill for the tests at the bottom came to just under 6k. I asked if the vet had even looked at Buster. "Not until you sign the paperwork." And then, I flipped the fuck out. I had a complete Steel Magnolias moment. I started screaming. "I don't care how much it costs, give me my cat right now." They brought Buster back to me and we left. I called someone I knew who was local to Arizona and she told me to take Buster to Petsvet. I called Petsvet, and they got him in immediately. The doctor examined Buster right away, and I told her my story. I mentioned that we were from the City and Buster had only been to one doc on the UWS his whole life and he'd never been this sick before. I also told the doc that I had just flipped out in the place where I took Buster first, but admitted that I overreacted and explained that I'm from New York and never had any experience like that before. She seemed to understand. She looked at me, nodded and said, "Don't worry. I'm from New York too. I've got this." Anyhow, she fixed Buster. He's not perfect yet, but he's a thousand percent better. I am so relieved that I was lucky enough to find Petsvet. I don't like writing bad reviews, so I'm not going to trash the first place I went in AZ, but I wanted to take a moment and tell you that I give Petsvet my highest recommendation for their care of Buster, their professionalism, their obvious love of animals and the people who take them on tour.

I've been coming to Petsvet Animal Hospital since we moved to Arizona. One of our family members is…read morea gray shorthaired kitty in her late teens who had hypothyroidism and kidney disease, a common old age sickness in cats. We've been monitoring her blood and adjusting medication accordingly along with the help of Petsvet. This Tuesday, I called in the morning because our cat stopped eating and started hiding and sleeping all the time for two days. I thought her medication needed to be adjusted. We were able to come in that afternoon. Dr. Kimberley Beaubien, DVM, saw her and took a blood panel. She came out to the lobby with the results after a half hour and sat down next to me on the waiting room couch. She explained that our cat was in serious shape and in full renal failure, possibly also with cancer. Our cat hid this so well until two days ago. Dr. Beaubien showed such compassion, caring, and understanding throughout the whole process of realizing we would have to say goodbye to our beloved family member today. She is a cat lover so I recommend her to anyone who wants to find a vet that loves cats as much or more than the cat's family members. She found a nice blanket for our cat for the procedure and let me be beside her, petting her the entire time. Afterwards, she came and found me to let me see her one last time, in restful peace. Our cat looked so happy and peaceful. I was so grateful and thankful that she got me and let me say a final goodbye. I cannot thank Petsvet enough for their compassion and care. I would also like to thank Olivia, the technician, for her care throughout the process.

We want to express our deepest gratitude for the kindness and compassion Angle Veterinary showed…read moreduring one of the hardest moments for our family. Saying goodbye to our beloved cat (Samba) after 15 years was incredibly painful, but your gentle care, patience, and understanding made all the difference. You treated not only our pet with dignity and tenderness, but also supported us with such empathy and respect. We will always remember how you helped make a heartbreaking experience feel peaceful and full of love. Thank you for everything you do Dr Julie and Vet Tech Brie for the animals you care for and the people who love them. Your work truly matters, and we are so grateful.

Unfortunately it was time. I knew it was time but I didn't want to come to the harsh reality that…read moremy dog was ready to cross the rainbow bridge. I didn't want to be in a sterile and cold environment. I wanted my fur baby to be at home. I reached out to Angel Veterinary Services and was able to hold sweet toothless half blind and deaf fur baby as she crossed. It was very heartbreaking. I am so thankful for AVS for the kindness and compassion my pup received. They allowed me to read from a journal, hold her as long as needed, clipped some fur and gave me a clay imprint of her paw. A week or so later I received a handwritten card in the mailbox. Truly grateful.

Fantastic doctors and staff! Yes, I recommend! They take great care with your pet and are very…read moreknowledgeable

This place is amazing. They have a lot of doctors and a bio that you can read about what pets they…read morehave what they like to do after work. It's a very big caring clinic. I was very impressed.

We finally met Dr Landis she is as incredible as Dr Katz. She gave our eldest 13 year old head to…read moretoe and helped us catch him up with a missing shot. She spent a lot of time telling us about his eyes cataracts and how he needed oatmeal baths to help his dry skin (?) What makes Katz and Dogs special is of course Dr Katz and now Landis but all of the staff front end and the Tec team are friendly outgoing and all seem very happy there Buddy is pictured next to our Whitt who is missed every day buddy is bigger maybe a rat terrier

I just had my Saint Bernard neutered last week and I can't even begin to say how amazing staff was…read moreand Dr.Katz! They reassured me the whole time. I had a concern and she had me bring Bruno in for a check up the very next day and solved our problem immediately. My Bruno is doing amazing and I highly recommend coming here. You can tell Dr.Katz take pride in her work and cares for our loved ones.