Expensive but they were so kind and gentle with my boy. They made his transition very peaceful.read more

Thank you Dr. Brown, you and your staff made it a lot easier to lay my animals to rest. I…read moreapologize for not having written this review earlier, but Sadie's death was always too raw to allow me to do so. I will be ever most grateful to you all. I highly recommend your services to anyone whose fur baby needs a sensative release from life. Dr. Brown and the lovely women on her staff came promptly, stood by me and allowed me and my animals to get comfortable for our goodbyes. They then came with me to the burial site before they said goodbye. The next day they called to see how I was doing, I am crying as i write this. Thank you all for your kindness. Freda Barber

The place has improved a lot since changing hands. We have been using them for many years before…read morequickly changing hands without explanation or introduction. That said, the new group has proven themselves. The staff and waiting area are upbeat (they definitely like pink! Girl power!) I wish the chairs were more comfortable, but the waits are always short. Where we had one vet before, we now have 3. The hours have been expanded and communication is great. In addition, they seem to love the fur babies! The complete pet has made many changes, all for the better. I have found nothing not to like and am very pleased with their services!

Dr. Schirmer performed PU surgery on our 9 month old kitten Winston in May. It was performed as an…read moreemergency and we were seen right away and surgery performed same day. Everyone was so kind and concerned about Winston. Erin was wonderful and the follow up appointments were awesome. If you're looking for a clinic that truly cares about animals, this is the place to go.

It is sad to have to write a review for a service like this. However, when and if you have to let…read moreyour companion animal go, PALS is an incredible service. Everyone there is so kind and understands exactly what you are going through. They have a selection of urns and keepsakes. I recommend any one that needs crematorium services to use PALS.

PALS has been my go to for pet cremation for several years now. My husband and I are suckers for…read morerescues, particularly seniors and terminal cats, dogs, and ferrets. Sadly, we will be looking for a new provider as PALS is no longer family owned and operated. They have not updated this site in quite some time apparently. In the last 18-24 months we have watched the cost of services more than double since the corporation took control. The staff is still incredible but the cost is just too steep. A ferret cremated in Jan 2022 was $115. The same service for another in May 2023 was $245. Today, as we prepare for another to cross over, I was quoted $258. I was told that prior to the corporation taking over they offered a "pocket pet" rate. This is no longer offered. Very disappointing.

March 2026 our girl penny passed away late at night. It was a crazy night but Kyng and Liz came to…read moreour aid. They were so compassionate and caring about the situation and what we had to go through that night. We are so grateful for them and all they did for us. The company and there employees went above and behind for us, thank u.

Called at 5:30am. Communicated through text and paid the invoice right away. Was told I would get…read morea call "shortly" for pickup. 4 hours later called again and was told the driver had a family emergency and nobody would be available u til the afternoon. From reading past reviews this seems to be an ongoing problem/pattern with this company. Call your local vet, they will be more compassionate to your needs and actually care about what your are going through.

I'm writing this from my personal experience a couple months ago with our beautiful 15 year old…read morepittie girl that we laid to rest, understanding my experience may have been an anomaly, but thought it should be shared. Noticing our girl's arthritis was getting worse, and the light in her eyes was not what it once was, we decided it was time to let our girl rest in peace. After much research/phone calls, we decided on Peaceful Passing to come to our home. We had to schedule about a week and a half out (quite daunting to know a date was coming), and we took care of payment in advance. The day of, they called us asking how we would like to remit payment (ugh). I made flower leis for our girl and my toddler son to wear, as we wanted to have her collar, and we waited for the call that the Dr was about 10 min out...then I broke down. After the Dr came, and she was at peace, we spent some time with her saying goodbye. She was taken with her blanket she was on, and we requested for it back. When it came time to pick her up, there was no blanket (I realized when I got home). I called, and they said they would look into it. A couple days later, they said it's ready to be picked up and they found it; I got it, and it smelled strong like Tide...which we don't use. After my mind went crazy with assumptions, I called them asking for an explanation; the blanket was washed because of bodily fluids, and they sent it home with another family! I was so sad that it didn't have her smell anymore, and that they mixed that up, and didn't tell me. My trust for them really went out the window with this ending...and wasn't really impressed with their presentation (we got a white gift bag, no writing, and a tin box). Hope this helps to make an informed decision about the Rainbow Bridge Transition

Unfortunately euthanasia of a pet isn't something you can necessarily plan for, so when we…read moreunexpectedly had to put our cat down during the holidays and our regular vet that performs house calls was away visiting family, we had to seek another option. I called Peaceful Passing the morning of New Year's Eve to see if they had any availability. Not only were they kind but they were quick to offer options to suit our schedule on the same day. Upon arrival Dr. Megan and her technician were calm and comforting as we took the final steps to assist out 17 year old cat to the other side. She was able to pass peacefully in the comfort of our arms with dignity. I wouldn't hesitate to use their service again and would highly recommend to others.

Unfortunately, we had an unexpected death of our beloved Ozzy. As soon as we received him, my…read morefamily took him straight to Lakey Animal Crematory and they kindly were able to accommodate him. Thank you so much during this hard time. I recommend Lakey Animal Crematory, amazing customer service and final care for beloved fur babies!

My husband and I brought our sweet girl in here for cremation within 12 hours notice after she…read moreunexpectedly passed in her sleep. The atmosphere in the waiting room was comforting and the man who helped us was sweet and didn't hover. We were devastated and he let us have our privacy to say our goodbyes and take our time before we were ready. He very thoughtfully explained it all to us and didn't rush us out. Everything was done very respectfully and honored how important she was to us. The price was fair as well especially for the lovely urn and paw print they gave us. We are now so thankful that something like this existed when we never knew how much we would need it

I've used Entrusted Pets twice in the past; once for my White-Capped Pionus, Lola, and again for my…read morecat, Bitsy. From the moment I called this place, I was met with empathy, patience, and understanding. I was helped every step of the way and they even put me in touch with a vet who could perform the euthanasia necessary for my 18-year old cat. Any pet-owner can attest to the depth of despair they feel when they have to say goodbye, so having someone there to help dispel any confusion was such a blessing. They went above and beyond. Fast forward to today, 11-29-25. I called Entrusted Pets right when they opened at 9am and the call was answered by someone who responded in a manner that did not align with what I've come to expect from Entrusted Pets. I explained how my 11-year old German Shepherd was diagnosed with cancer and we were told she had maybe a week left. I asked if they still offered assistance with setting up the euthanasia and I was told no. I was then told that a vet would have to come to my place, and we would then have to bring our dog's body to them for the cremation. This is in stark contrast to my previous experiences where I could bring my pet to their facility, say goodbye, and they took care of everything after that. But today, there was no understanding, no support - it was very clinical and matter-of-fact. The entirety of the call lasted exactly one minute, and that included me asking all my questions. Unfortunately, this place isn't what is used to be. Instead, I'll just find a Vet to come to my home - as suggested - and take it from there.

I am thankful I found Entrusted Pets. I was able to bring Hammy Hamster in the day I called. They…read moregive you time to say goodbye and take very good care of them. I'm impressed that even if a person chooses the communal cremation that they bury the ashes in a very nice place in Payson that people can visit. I chose the semi-private option. I will definitely use their services in the future when I unfortunately need them. They understand that pets are family.....even the small ones like Hamsters.

I'm so touched by how well organized and thoughtful Lasting Paws is. At every step of the way they…read moreshow respect for the situation, making it as simple as possible for grieving clients. They also share grief resources online and in your packet. Receiving your pet back as cremains is no one's favorite thing, but I was immediately touched by the quality of all the packaging and clear labeling so you feel confident its actually your pet. Everything from the bag they put your items in to the certificate of date is on the highest quality materials and they are careful to spell your pet's name and last name correctly. I was especially touched that they managed to get a really good paw print of my Great Dane. He had huge paws, even for a Dane, so I wasn't expecting it to come out that well but its perfect. Thank you to Lasting Paws for all the ways in which you make a sad experience respectful and honoring of the love we have for our pets. I'm truly grateful.

My Pot Bellied Pig (Meatball) recently passed away at home. I contacted the office, so helpful and…read morecompassionate. Lasting Paws was at my house to pick him up within the hour. The two gentlemen that picked him up were so professional and compassionate as well. I highly recommend this place, I will never use another pet crematory facility. Very trustworthy!! Thank you for treating my beloved pig as your OWN!

Everything went smooth and professionally. Highly recommended. She even handled the…read moretransportation.

I'm so happy to have found Serene Waters. It's a family run business and everyone was wonderful and…read morekind. Tami was very accommodating and caring. The process that they use to cremate is so much better with the aquamation, which is much more natural, rather than the standard burning process. It's actually how I want to be cremated!! I highly recommend them!! Thank you Tami and family for taking great care of Gia.

My cat Lucy was losing a lot of weight and throwing up all the time…read moreEven though it was 6:30 at night we were able to get seen Everyone was so nice and friendly to my little girl Got after a antibiotic shot And advised me to get her different food Bottom line she is much better than before Highly recommend

Update: I wanted to provide an update after my original review. The store manager reached out to me…read morepersonally to apologize for the situation and how it was handled. They were very understanding, took accountability, and made the effort to correct the issue. They were able to get my puppy in for her booster shot and waived the fee that had been missed during the original visit, which I really appreciated. It meant a lot that they followed up and took the time to make things right. While the initial experience was frustrating, I do recognize and value how the situation was resolved. I'm hopeful this reflects a commitment to improving communication and overall client experience moving forward. ------------------ I wish I didn't have to give a star at all but seeing as I have to in order to leave a review, I'll give them one. I had a really disappointing experience with this vet clinic, and I would not recommend them based on how they handled both my dog's care and their billing process. During my first visit, I brought in both of my dogs and was told there was a $74 appointment fee per dog. However, the clinic only charged me for one at the time. There was no mention of an outstanding balance when we checked out and no indication that there was an unpaid fee due to their own billing mistake. Fast forward to my pups booster appointment, and the experience became even more frustrating. The clinic called me and asked me to move her appointment back 2 1/2 hours because they were short staffed. I accommodated their request and rearranged my day to make it work. After already inconveniencing me due to their staffing issue, I arrived for my puppy's appointment only to be told they would refuse to see her for her Pavo/distemper booster unless I paid the $74 fee that THEY failed to charge me during the previous visit. Instead of taking accountability for their own mistake, they placed the responsibility on me and used my puppy's care as leverage to collect a charge they failed to properly communicate. What made this even more concerning was hearing the front desk staff on the phone with another pet parent saying they had also "forgotten" to charge them for their appointment fee previously and were now trying to collect payment. This does not appear to be a one-time oversight--it seems to be a recurring issue with their billing practices. I completely understand that businesses need to be paid, but the way this was handled was extremely unprofessional. Pet owners should not be surprised with fees after the fact, nor should they have their pet's appointments delayed because of an internal billing error. A veterinary office should prioritize the health and care of the animals they serve, along with clear communication and accountability. It seems that is not the case at this vet. Collecting their money is the ONLY priority. Unfortunately, after this experience, I no longer feel confident bringing my dogs here and will be finding a different veterinary provider moving forward.