1. Urgent Petcare

1. Urgent Petcare

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Surprise, AZ

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Urgent Petcare

4.0 (87 reviews)
Open 9:00 am - 9:00 pm

Services - Urgent Petcare

Euthanasia

Pet physical or wellness exam

Emergency pet hospital

Urgent Petcare Photos

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Recommended Reviews - Urgent Petcare

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Do NOT go here! Charged me $850 for nothing Took my puppy in yesterday after seeing her eat pieces of a rubber toy my other dog shredded. They took X-rays and confirmed they saw something but said we didn't need to induce vomiting. The vet said he didn't see that would help. She threw up 2 of the pieces at 1AM and then continued to throw up at 3AM and at 5:30 AM and it was tinged pink. She still has at least one piece inside that's now causing a blockage. I am currently at another emergency vet and she will be having surgery

Donna C.

Thank you so much to Dr Carmen Perez and all the staff from the front desk to the technicians! You all really helped make a difficult situation much more tolerable. Holiday weekends with a sick pet are always so stressful. You guys made me breathe a sigh of relief with your skill and care. Hopefully we won't be back... but I will highly recommend Urgent Care Veterinary Hospital. I am so very thankful you were right there when we needed you. My dog, Silver, looks to be feeling better and will be seeing her dermatologist soon for continuing care. Five stars all the way!! Thanks again Love Donna and Silver

The staff was amazing from the front desk then techs and Doctor! Would recommend them for any emergency for your pet! She's doing better.

Moo

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3 months ago

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4 days ago

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2 months ago

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4 months ago

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4 months ago

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7 months ago

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4 months ago

They were very helpful and caring on what was going on with Selena. There was a little confusion in the end, but all was ok.

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2 years ago

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7 months ago

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4 months ago

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9 months ago

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2 years ago

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4 months ago

The doctor was thorough & gave some suggestions as well as some good choices for treatment.

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11 months ago

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11 months ago

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1 year ago

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6 months ago

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1 year ago

Super friendly staff. Felt they really cared for my pup. Quickly solved and will use again Thank you again

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1 year ago

Vets , techs and front desk are always very understanding and friendly. They take excellent care of our fur babies. Recommend them highly

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7 months ago

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1 year ago

The staff is very knowledgeable, caring, and friendly. The waiting and exam rooms were very clean.

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11 months ago

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8 months ago

Received excellent care. Staff was helpful and caring. The doctor was thorough and I got the answers that I needed for my little Frenchie.

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8 months ago

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8 months ago

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9 months ago

very quick, kind and to the point. Vet did a great job explaining what was going on with our fur baby.

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9 months ago

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1 year ago

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1 year ago

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3 years ago

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11 months ago

Attentive staff, great care and treatment! Was seen immediately, no waiting and the exam was thorough and timely

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1 year ago

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11 months ago

Dr Perez and Raymond were awesome! We were so worried about our kitty Milo and they were kind and very informative and helpful.

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11 months ago

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11 months ago

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11 months ago

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2 years ago

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4 years ago

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1 year ago

Fantastic staff at this location. Second time bringing my dog in, any emergences/ peace of mind visits I definitely recommend this place.

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1 year ago

Nice and new and a clean place with professional staff great hours and reasonable pricing.

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Page 1 of 3

Ask the Community - Urgent Petcare

Review Highlights - Urgent Petcare

Moezzi saying that he hoped my boy was feeling better and I got a call from the office to check on him.

Mentioned in 6 reviews

Read more highlights

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I helped my sister-in-law in finding a veterinary clinic open on a Saturday that would accept…read morewalk-ins. After calling multiple locations around Buckeye. Most were either closed or not taking walk-ins. The Complete Pet Animal Hospital immediately stood out for their amazing customer service. Even though they were fully booked, they still managed to fit her in within the hour, which was so appreciated. As soon as I made the appointment, my sister-in-law dropped everything, left work, and took her fur baby right away. My sister-in-law couldn't stop raving about the experience. She said Isa and Hanah at the front desk were so friendly and welcoming and Dr. Cruz was absolutely the best...kind, attentive, and clearly passionate about animals.

Such a great place to take your babies! They really care for you and your babies. They make them as…read morecomfortable as possible and talk to you and actually listen. I called that morning about getting him in and I've never gone here before but it's the first that popped up on my search. My boy ate some stuff he shouldn't have an had to get X-rays. We don't have insurance so it's was $390 BUT he's our child. We really appreciated them taking such good care of him. I don't remember his drs name but she didnt suggest surgery right away when most places would have tried to! I really appreciated them, such great people! also the place has such a cute vibe. It's pink, music on, and the rooms are all decorated!

Peaceful Passing - If you don't pay for an Upgrade...

Peaceful Passing

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I'm writing this from my personal experience a couple months ago with our beautiful 15 year old…read morepittie girl that we laid to rest, understanding my experience may have been an anomaly, but thought it should be shared. Noticing our girl's arthritis was getting worse, and the light in her eyes was not what it once was, we decided it was time to let our girl rest in peace. After much research/phone calls, we decided on Peaceful Passing to come to our home. We had to schedule about a week and a half out (quite daunting to know a date was coming), and we took care of payment in advance. The day of, they called us asking how we would like to remit payment (ugh). I made flower leis for our girl and my toddler son to wear, as we wanted to have her collar, and we waited for the call that the Dr was about 10 min out...then I broke down. After the Dr came, and she was at peace, we spent some time with her saying goodbye. She was taken with her blanket she was on, and we requested for it back. When it came time to pick her up, there was no blanket (I realized when I got home). I called, and they said they would look into it. A couple days later, they said it's ready to be picked up and they found it; I got it, and it smelled strong like Tide...which we don't use. After my mind went crazy with assumptions, I called them asking for an explanation; the blanket was washed because of bodily fluids, and they sent it home with another family! I was so sad that it didn't have her smell anymore, and that they mixed that up, and didn't tell me. My trust for them really went out the window with this ending...and wasn't really impressed with their presentation (we got a white gift bag, no writing, and a tin box). Hope this helps to make an informed decision about the Rainbow Bridge Transition

Peaceful passing (valet vet) was wonderful. It was such a hard decision to put my dog down. Knowing…read moremy dog hates going to the vet and with her age had difficulty walking i wanted her to be in the comfort of her home and not worry about stressing her out we decided we needed a at home euthanize service. I researched many places and chose peaceful passing seeing how i liked there packages more. Communication via chat was very convenient and when i needed a quick response i called and got help there. Feliciana and Dr. Elise were wonderful on time, caring and patient with me. I would recommend for anyone in the same position as i was and loves there pet as much as i do.

Entrusted Pets - Lauren and Sabrina representing Entrusted Pets on Sonoran Living ABC15

Entrusted Pets

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I've used Entrusted Pets twice in the past; once for my White-Capped Pionus, Lola, and again for my…read morecat, Bitsy. From the moment I called this place, I was met with empathy, patience, and understanding. I was helped every step of the way and they even put me in touch with a vet who could perform the euthanasia necessary for my 18-year old cat. Any pet-owner can attest to the depth of despair they feel when they have to say goodbye, so having someone there to help dispel any confusion was such a blessing. They went above and beyond. Fast forward to today, 11-29-25. I called Entrusted Pets right when they opened at 9am and the call was answered by someone who responded in a manner that did not align with what I've come to expect from Entrusted Pets. I explained how my 11-year old German Shepherd was diagnosed with cancer and we were told she had maybe a week left. I asked if they still offered assistance with setting up the euthanasia and I was told no. I was then told that a vet would have to come to my place, and we would then have to bring our dog's body to them for the cremation. This is in stark contrast to my previous experiences where I could bring my pet to their facility, say goodbye, and they took care of everything after that. But today, there was no understanding, no support - it was very clinical and matter-of-fact. The entirety of the call lasted exactly one minute, and that included me asking all my questions. Unfortunately, this place isn't what is used to be. Instead, I'll just find a Vet to come to my home - as suggested - and take it from there.

I am thankful I found Entrusted Pets. I was able to bring Hammy Hamster in the day I called. They…read moregive you time to say goodbye and take very good care of them. I'm impressed that even if a person chooses the communal cremation that they bury the ashes in a very nice place in Payson that people can visit. I chose the semi-private option. I will definitely use their services in the future when I unfortunately need them. They understand that pets are family.....even the small ones like Hamsters.

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My cat Lucy was losing a lot of weight and throwing up all the time…read moreEven though it was 6:30 at night we were able to get seen Everyone was so nice and friendly to my little girl Got after a antibiotic shot And advised me to get her different food Bottom line she is much better than before Highly recommend

Update: I wanted to provide an update after my original review. The store manager reached out to me…read morepersonally to apologize for the situation and how it was handled. They were very understanding, took accountability, and made the effort to correct the issue. They were able to get my puppy in for her booster shot and waived the fee that had been missed during the original visit, which I really appreciated. It meant a lot that they followed up and took the time to make things right. While the initial experience was frustrating, I do recognize and value how the situation was resolved. I'm hopeful this reflects a commitment to improving communication and overall client experience moving forward. ------------------ I wish I didn't have to give a star at all but seeing as I have to in order to leave a review, I'll give them one. I had a really disappointing experience with this vet clinic, and I would not recommend them based on how they handled both my dog's care and their billing process. During my first visit, I brought in both of my dogs and was told there was a $74 appointment fee per dog. However, the clinic only charged me for one at the time. There was no mention of an outstanding balance when we checked out and no indication that there was an unpaid fee due to their own billing mistake. Fast forward to my pups booster appointment, and the experience became even more frustrating. The clinic called me and asked me to move her appointment back 2 1/2 hours because they were short staffed. I accommodated their request and rearranged my day to make it work. After already inconveniencing me due to their staffing issue, I arrived for my puppy's appointment only to be told they would refuse to see her for her Pavo/distemper booster unless I paid the $74 fee that THEY failed to charge me during the previous visit. Instead of taking accountability for their own mistake, they placed the responsibility on me and used my puppy's care as leverage to collect a charge they failed to properly communicate. What made this even more concerning was hearing the front desk staff on the phone with another pet parent saying they had also "forgotten" to charge them for their appointment fee previously and were now trying to collect payment. This does not appear to be a one-time oversight--it seems to be a recurring issue with their billing practices. I completely understand that businesses need to be paid, but the way this was handled was extremely unprofessional. Pet owners should not be surprised with fees after the fact, nor should they have their pet's appointments delayed because of an internal billing error. A veterinary office should prioritize the health and care of the animals they serve, along with clear communication and accountability. It seems that is not the case at this vet. Collecting their money is the ONLY priority. Unfortunately, after this experience, I no longer feel confident bringing my dogs here and will be finding a different veterinary provider moving forward.

Urgent Petcare - vet - Updated July 2026

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