The staff and veterinarians are so wonderful and kind. There are separate seating sections for dogs…read moreand cats. There is a small retail area for "basics" such as shampoo, flea collars and other pet related products. They are somewhat pricey. I would trust the staff with my furry child. They regularly trim a family member's kitty nails.

We have going to SML Animal Hospital for the 6 years we have lived in the area. We even moved…read morefurther away but still make the drive to them. We do that because they are the best vet we have ever had. We have moved around the country a few times and we just know our kids are getting the best care. No matter the situation they have helped us and done a great job.

LOVE LOVE LOVE Westlake Vet Animal Hospital. We cannot say enough about Dr. Luke and his staff…read more They have been so good to our canine and feline pack. They are empathic, knowledgeable, competent and skilled, provide timely updates on diagnostics. We feel so blessed to have a veterinary clinic that cares about our fur family as much as we do. SOO GRATEFUL!!!

Truly Amazing. I lost my dog (16yrs old) last month and the support and caring from all of them…read morehelped me to deal with the loss. My 18yr. old started having issues, and they stepped right up with explanations, choices, and support. Lab results were discussed, and I was even given a copy! I've been to 2 other vets in this area, and both were inconsiderate of my time, treated me as if I was incapable of understanding what was going on (I'm an ND), ignored questions and made statements that made me question whether they cared for my pet (who's a part of the family) or not. This vet center deserves more than 5 stars. I highly recommend for someone who loves their pet as we do! From the girls at the desk to the vets, it's top quality.

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

BAC is a wonderful animal clinic! My girl Mildred (border collie mix) had some kind of problem with…read moreher ear that seemed to come out of nowhere. I called them up and fortunately they had a drop-off slot available. When I dropped Millie off the staff was very friendly and welcoming. By the early afternoon one of the veterinarians rang me, and went onto express she had contracted an ear infection. He administered some medication, and explained I shouldn't have to worry moving forward. When I picked her up she was clearly feeling much better. Since the visit Millie has been just fine. I'm most thankful for everything the folk at BAC did for her. They are officially Mill's vet! Thanks again y'all!

Dr. Watkins and her staff are amazing!!! I have had all of my dogs cared for by Bedford Animal…read moreHospital since moving back to the area in 2018. I highly recommend them to anyone looking for a vet in the area!!!

i've tried to get an appointment with you when I had emergencies and you were not available you…read more referred me to another hospital aren't you a hospital. The reason I I came to your establishment so youcould take care of my I dogs This was an emergency and I needed you. and it's just not your establishment. Everybody I called. I called nine vets in this area and no one could see me today. Why? They all referred me to the hospital peters Creek or Lynchburg and if I would've came in today with my dog, he's either had a stroke or he has suffered a seizure and I still know nothing because I still haven't gotten an appointment with anybody. I'm an elder lady and I don't get around good and I can't go very far driving so when you make an appointment and you get a veterinarian, make sure they're gonna take care of your dog. I know you have emergencies and I know you can't work all the time, but there should've been somebody there to see my dog. Something is screwed up with this system. I lived in Bedford and I should've been able to find a vet also I've been coming to y'all for 10 years or longer. I just don't understand. No

A wonderful team of very caring veterinarians..... Professional…read more.. And very down to earth folks.

I had two very sick lab's that came from a kennel sick throwing up and not eating…read more I called for an appointment... to hear, we will see the dogs at 3:30 but do not bring them into the lobby. I pull up at 3:20 pm on10/11/25 a vet assistant came out at 3:25 and asked to wait for a few minutes and she will be right out. Well 25 minutes later in the hot sun and getting hot, after all cars left and one pulled up No vet as of yet? so I go in behind a man with a small dog that was also throwing up and he was allowed in ? when I got to the window the assistance was ready to give me a bill for sitting outside not seeing any one It was the same person I saw at 3:25 when I pulled up. I get IT there busy but to have anyone tell you to be there and you sit. There needs to be accountable Professional people ! Kevin Wright

The older woman at the front desk is not personable and is very rude. I should've known during the…read moreinitial phone call when I scheduled the appt for my puppy that I should go elsewhere, but alas, I kept the appt. The day of the appt I walked in and was greeted with a stagnant, "who do we have?" as a response to my "good morning! How are you?" Any questions I had were responded to with irritation and I was told to "just wait over there, they'll get you when they're ready." The vet tech I had interaction with was amazing, friendly, knowledgeable and answered all of my questions. The vet wasn't the most personable person, but he wasn't rude either. He did answer my questions, but I feel like he barely looked at my puppy, and then we were charged $160 for a visit. My husband took our puppy back yesterday to get a shot - he was also given meds for diarrhea (which we had brought in a stool sample that was CLEARLY not diarrhea) - confused he asked the front desk why he was prescribed that med if the stool sample wasn't loose - the person at the front says "oh. you can refuse it if you want..." He refused and the bill dropped $55. Needless to say, we will not be back and we will be finding another vet. It's a shame because it is close to home. But I am sure we will find better elsewhere.

ONE DAY we'll see Dr. Young during the daylight and not under emergency circumstances BUT until…read morethen, I'll continue to sing his praises. Our area has needed a skilled, talented, empathetic, and financially feasible veterinarian for a long time. Their practice and all staff have been amazing to work with, even under the most stressful of situations. We've only had large animal emergencies (back to back within weeks) but we'll continue to refer others to him and be using him when normal visits resume. I cannot thank Riverside enough for what he provides to our community and animals.

Made a last minute appt for my cat. They called me not long after they took her in and told me she…read morewas doing fine and asked a few questions. They called back to walk me through what they recommended to make sure I was aligned before they did it. They also explained the pricing of things in detail so we were not shocked with a huge bill. They called back the next day to check on our cat. Very professional and I would recommend them.

Nice veterinary clinic right as you leave town going towards Roanoke. We were in and out in a…read morejiffy. All the staff were nice and the vet took ample time with our pet. He made sure we were aware of the different risks to dogs in Floyd versus where we moved from. Reasonably priced as well. Both of our dogs now have a new vet!

I don't have enough words to thank Blue Ridge Animal Clinic, particularly Dr. Lindsey Fenster and…read moreDr. Keagan Clevenger, for their immediate, expert and compassionate help in an equine emergency. I wasn't even a current client, but Dr. Fenster showed up at my farm 45 minutes after my desperate before-hours phone call. A few days later, Dr. Clevenger responded to another after-hours emergency call that ended sadly for me and my horse. I was incredibly impressed with Dr. Clevenger's knowledge, networking and diligent efforts in this situation; but mostly, I am so thankful for his kindness and compassion. Blue Ridge Animal Clinic has 100 stars from me, not just 5.

They are very conscientious in the office very helpful. The veterinarians was so kind to me when I…read morehad to put down my Goat as well as my old donkey. Would recommend taking your pet there or have them come out to your farm?