This team has been taking care of our septic system for years and are fantastic. Whenever anything goes wrong, they are fast to respond. When we had our pump go out right after bringing a newborn home, they expedited the repair. Highly recommend for the great service! read more

I have a contract with another service provider for my aerobic septic system inspections and routine maintenance; however, my alarm was sounding and I needed assistance FAST. I knew some neighbors employed Eco Safe, so I decided to give them a call. This was back in February of this year [2022] just when the freeze was moving into central Texas, and into a weekend. Having gone through the wrath of winter storm Uri in 2021, we were holding on by out bootstraps. Eeks. Seems my "regular" company had decided to bunker down too, as their VM stated they would be closed for the next four days. Oh no! Eco Safe to the rescue! I called, and despite the dangerous icy roads and frigid temps, I received a quick callback and someone was at my home late the same afternoon. They repaired the problem. WHAT A RELIEF! Already fearful of losing power for days like 2021, the LAST thing I wanted to worry about was the potential of waste backing up into my house. YUCK! Tldr?: Eco Safe offers great customer service and very reasonable pricing. HIGLY RECOMMEND! read more

Two days after my service we had our septic pumped by another company. We found out that or service was not completed. They did not clean the filters or catch a small broken filter on another part or do the full service as should have been done. I then had to pay extra for the septic pump to correct what should have been done with the maintenance. read more

Eco Safe Waste Water Technologies - Septic Services Near Me - Austin, Texas

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We dealt with the owner, Mark Payton, for our wastewater services and at first we were happy. However something must have changed in their company and they stopped being professional. They stopped communicating with us and we had issues with the person they were sending out. For the price they charged and the service we were getting we decided to look elsewhere for our maintenance contract. After doing so we had a breaker go out on a box they installed about 2 years ago. Unfortunately our contractor at the time was not able to find the breaker so we tried contacting Ecosafe/ Mark Payton, to get assistance with the breaker for their box. After contacting them and setting an appointment for about a week and half away, Nancy contacted us back the day before the appointment, to let us know that they were not making us a priority since we canceled our contract with them and we're not sure if they would come out at all. I tried contacting them to talk about their reasoning and left a voicemail asking for them to contact me since i couldn't understand how a business did that to clients. I did not understand how you can make an appointment with a client and then decide you're just not going to show up because they are not important to you. Why make the appointment if you didn't want to come out? And instead of trying to communicate with me about it, the owner Mark Payton, decided to call me in the morning only to have me return his call so he could hang up on me without trying to resolve our issues. I was not rude or yelling at him or anything. So why call us at all? I called back after he hung up on me so rudely and suddenly because I wanted to make sure I got the name of the person I was speaking to and to let him know I thought he was being an a hole (because he was) He didn't care about what his company did wrong, what the issue was or see how their behavior was inappropriate when we were under contract and after contract ended. I will be filing a complaint with the better business bureau and making sure ppl are aware of what kind of business owner Mark Payton really is. Do not fall for the lies on their website! They say that they know how important relationships are and how they're so trustworthy but none of it's true! Please don't make the same mistake we did! Keep looking! I promise you'll find someone better, we did! Just too late. I would definitely not hire them again, I would not use them for contracting services or waste water. If this is how they act with just the septic, Lord I don't even want to imagine what they do to people when they're trying to remodel or fix something... They'd probably end up at the homeless encampment by the bridge off slaughter and I-35 waiting on Mark Payton to communicate with him.​ read more

These guys are good. They changed my pump, fixed my compressor and even re-wired a junction box, all within a few hours. They guy they sent out was really professional and took the time to explain what was being done. Highly suggested :) read more

Give these guys a call for all your septic needs. Their bid was absolutely fair and complete - everything covered - no surprises. They have references from the best builders in Austin. These guys know their stuff, they're professional, knowledgeable and respectful. Highly recommended !!!! read more

We have a fairly extensive septic system installed about 15 years ago. Over the years Eco Safe has done an excellent job keeping the system maintained and running smoothly. Any time there is an issue, Eco Safe has been extremely responsive and quick to address and resolve the problem. We've dealt with many service companies in Austin, on a number of different issues at our home, and no company is more responsive than Eco Safe. The techs are always on time, courteous and professional. I highly recommend Eco Safe. read more

The people at Eco Safe really know their STUFF!! There are two brothers working there that have been with them for more than 25yrs each. I had some problems with my septic system and they show up, fix the problems and explain to me what they are doing and why they are doing it. I would highly recommend them to anyone having septic troubles. Brenda M. read more

These guys are great! Showed up on time and were extremely professional. They pumped my septic tank and replaced my pump float switch. They really know their stuff. Highly recommend. read more

I've worked with these folks for many years and can recommended them totally. Our septic system is a complicated aerobic-system that requires routine service/monitoring and occasional repair. I'm always impressed with Eco-Safe's responsiveness, professionalism and honesty. I always feel that they have my interests in mind and I appreciate their straight-talk. read more

I would recommend Pate / Eco-Safe to anyone with a septic system. They took care of me very professionally, efficiently and honestly. I've used Eco-Safe services to uncover my grown-over tanks, to install risers, to pump out the tanks and to prepare and inspect ahead of an LCRA inspection. These guys know what they're doing! I could tell that the LCRA has confidence in their work. Call Eco-Safe if you need ANYTHING done on your septic system. read more