Sister company to Book Off. Staff is really friendly. Great place to make change off of your old stuff you don't want. Store has lots of interesting things to look at while waiting for your offers. Would come here again to resale my things I don't want. read more

It's great to see a well-run second-hand shop where you can find lost treasures like nostalgic old toys, electronics and quality musical instruments for very fair prices, I was lucky enough to find a MIJ Stratocaster and a Roland Cube amp for prices that were much better than online. Many of their items have warranties, and the staff are very pleasant and helpful. Granted, it's going to be hit-or-miss when you're dealing with reuse stores, for example a brand-new recent release Gundam model for $60 is very fair. One from ten years ago already put together and rattling around in a box for $30 is absurd. It's your responsibility as a buyer to be well informed, but cut these folks a little slack. The negative reviews are most likely confused people who have no concept of depreciation or supply/demand. Most second-hand shops buy things based on what they think they can sell them for. If you're trudging in with things that aren't just unwanted but still useful clutter, you're probably going to have a bad time. Maybe check out Robyn Buntin for your fine art treasures. While some of their items definitely are on the pricier side, having a clean and cheerful place in town where you can expect very pleasant employees and find a large variety of collectibles, musical instruments and household goods is definitely a welcome addition in town. Beats rummaging through depressing charity thrift shops surrounded by garrisons of homeless camps. read more

Reviewing as a seller. I would consider taking your items here just before donating as they offer very little for your items - $.50, $1.00. I would consider taking items to consignment shops or selling them on-line to get a better price for your items. Also, wait-time to have your items priced -even if just a couple of items - takes about 20-30 minutes. read more

Really cool second hand store. It's like going to a really big garage sale where you're not only able to purchase miscellaneous items but sell them as well. The selling prices are not great in my opinion so I only sell to them items I was willing to give/throw away initially. I'm usually better off going to a pawn shop to sell jewelry, designer items, etc. The staff are friendly and they do take measures of security so be willing to leave your large backpack with them. And don't think of stealing unless you want to tussle with a big guard. Most interesting part of this place is the wide variety it has. From music to trinkets to kitchen items, you can buy it all at eco-town which also means you can sell it too. Parking a plentiful since it shares the same parking lot as Costco and other establishments. read more

Super busy most times. I called to see if they had Nintendo 64 games. They did. So I went down and bought all of them. Most people that work there is friendly and helped me out. You should check it out if you like this kind of stores. read more

What a hidden gem in Kalihi! Eco Town is easy to find! It's located at The Dole Cannery & in the same area as Costco (a little past their Tire Service). Similar to Savers/Goodwill/Salvation Army, this store is packed with a wide range of inventory from clothes to music instruments. For the most part, this store is organized with a few areas that is so cluttered that you have to dig through knick knacks (in baskets) on the shelves. Prices are great & everything seems to be in great condition. Excellent customer service as well. I will definitely come back here. read more

You can tell they try to organize their store, however, it's still really messy and looks like things are just thrown all over the place. They do have a lot of cool stuff but extremely pricey for second hand items. Also, If you're thinking of selling your items here, be ready for a low offer. read more

Love the store but gotta take off stars for their recent sale. Signs clearly said green price tags were 50% off. I tried to buy a camera with a green price tag only to be told that it wasn't the right type of green price tag. After looking around the store I only found two items with the kind of price tag they showed me outside the clothing isles. Whether this was intentional or not it sucked to get excited like that and then be let down. If this was any other store Id be harsher but this is a good store with good deals. They just need to be more careful with the colors of the sale tags. read more

I love that the store is clean! It doesn't feel or look like a second hand store. The items are of great quality!! I bought a lot of Japanese dish wear for a very reasonable price. I will definitely be coming back. read more

Great Place to Sell Unwanted Stuff and Hunt for Bargains My wife and I recently stumbled across the Eco Town store when we stopped by the nearby Iwilei Costco. We usually shop at the Hawaii Kai Costco so this was the first time in a while that we braved the crowds at the always crowded Iwilei Costco. I'm glad that we did as we found that Eco Town had opened up shop in the space that the Shari Saiki home furnishings store used to occupy. We returned the following weekend after doing a quick inventory of stuff around the house that we no longer wanted but thought that someone else might be interested in. It was a great opportunity for us to clean up some unwanted clutter and make a few bucks at the same time (although we had no idea how much $$ we'd end up with). I've been an eBay seller for several years but we had several items around the house that were too big/bulky or fragile to sell online and then have to ship somewhere without worrying about the hassle of shipping. Eco Town ended up buying a lot of these types of items that we would have otherwise just ended up donating to Goodwill or Big Brothers/Big Sisters (or left sitting in our closets). In the end, we ended up selling some suitcases, a stock pot, Bluray player, and other odds 'n ends for $152.60 (which they paid in cash -- they pay 20% more if you take store credit instead of cash). I've read other reviews critical of Eco Town for the $$ amounts they offered to pay for certain items. Here's a rundown of our experience. They purchased a Tumi suitcase in great condition for $60 while they purchased another Tumi that was originally bought at the same time for only $30 because it had some small sticky stains on it. We also sold two older (and more used) Travelpro suitcases -- one large, one small. We were only offered $3 for the big Travelpro and $2 for the smaller one. My wife's All-clad stock pot in great condition fetched $30. She was very happy with the price. I won a Panasonic Bluray player in a contest several years ago and never even took it out of its sealed box from the manufacturer. We got $15 for the Bluray. I had a small framed cork bulletin board that I bought on Amazon that came in a two pack when I only needed one. It was still sealed in its original packaging. They offered us $0.10 for it. Here's what they didn't want to buy: 3 dehumidifiers that were still working (I guess there isn't much demand for these things in Hawaii), a Krups coffee maker (they said it had a stain on it), a Sony 40" flatscreen TV (they said it wasn't working -- must have died when it sat around the house unused after all these years), a set of kitchen storage canisters (they said they don't buy this type of housewares or plates unless they are unused), an unused stand-up rolling clothes steamer that we had purchased at Target (they said there isn't much demand for this type of larger clothes steamer -- handheld ones are more popular). The great thing is that they offered to recycle/dispose of the items they didn't want to buy at no charge (so we didn't have to lug all the unwanted items back home to throw back into the closet). The only exception was the Sony flatscreen TV which I guess they'd have to pay a small fee for recycling. All in all, my wife and I had a great experience with Eco Town. My advice is that if someone thinks they can get a higher price for their items somewhere else, they should go to that channel first. I realize that Eco Town is running a business and has to pay for rent, employee wages, and still, hopefully, turn a profit for the owner at the end of the day. I wouldn't expect them to pay the highest prices for used merchandise since they have to cover all their overhead. However, if a person is interested in raising some fast cash for items they no longer want, and doesn't have any other alternatives that would pay a higher amount, I strongly recommend Eco Town. read more

I would give them zero stars if I could. I came in with a bag of clothing (at least four items had tags) and told the associate that she could donate anything that wasn't going to be accepted for sale. I expected them to at LEAST take the items with tags because they were fairly new. When I got called back after the 15 minute wait period, they had chosen two shirts and had chosen to donate the rest. I was offered $2 for the shirts. I know for a fact that the items with tags on them had a value of at least $60, and the associate told me that they could only accept the two shirts! Like really? You have to be kidding me. I was so pissed off that I quickly accepted the measly offer of $2 for my used, wrinkled, cheap shirts and walked out with my money and an empty bag. Do not come here to sell! Go through the hassle of selling them online in order to get back more than a dollar or two! The offers are laughable; I wouldn't even call them offers. read more

Just went today with hopes of getting at least $100 for laptop, handheld camcorder, and a good cordless drill...they wanted $25 for all 3 items??? Wtf? $11 for the laptop, $9 for the camcorder, and $5.00 for the drill? Fk yawl! This place sucks. Deduction fees must be around 94% of the value of the item. How tf you going to value my laptop as low as a damn plate lunch at L&L? Fk that! I wish I could give zero stars! This place is only good for finding cheap items, not selling them. Waited an hour and 20 mins to hear this bs. At least change the fees you take out so the customer can get at least something back to make it worth their while. These snakes would probably flip my laptop for at least $200. Damn rat bastards! Fk yawl! Yawl should be called JIPTOWN or RipCity or some sht Instead! read more

This place has some nice items but for being a used they are overpriced considering how little they give for bu

This place is okay if you're looking to buy as they have a variety of gently used items. Just make sure to check online prices to make sure you're not getting ripped off as some are listed at practically retail. But if you're selling I would not recommend. I came here to sell a bunch of handbags I don't use anymore. Brands ranged from Michael kors, Marc Jacobs, Gucci, Kipling, etc. They offered $8-10 per bag which is waaay below what they're worth and what they store sells them for. The lady was also really rude and agitated when I told her I would like those items back. Oh well... their loss. I'll just sell on Poshmark. read more

They really LOW BALL. Great place to sell to if you're looking to get rid of everything and don't care about how much they give you. ~ They bought 24 clothing items and 2 phone cases from me for $15.50 cash (so about $0.60 each) ~ Items they are selling are kind of overpriced for being used. They buy for around $0.60 each and sell for $8+. read more

Best place ever!!! I love this place and now that they have a half off store next door of all the items not sold In the original store I just can't stop coming by. The staff is friendly and it's so much fun to look and find interesting items. read more

Unbelievable Came to try and get rid of a watch I got as a gift. Worn a handful of times. Was told to give them my phone number & come back at a later date because they were 'helping' other customers. (6 staff behind the counter nobody doing no kind of helping) I offered to wait. So they ripped me a number. Then took my merchandise to google it. Honestly I could've gotten a better offer at a pawn shop. This place is a bad joke. Besides the traditional Japanese crowd keeping it open. They will close in due time. Regardless of however good they do in Japan. Smh read more

My daughter and I visited the smaller pop-up Eco Town around the corner and bought a small container from there. We then came to this one and was excited to browse around for the first time. Once we get in, there's a guard at the door and an employee at the counter. I tell the guard that I just bought the container (and I present the receipt) and ask if I need to leave it at the counter before browsing around so that they don't mistake it for one of their own items. The guard points to the guy at the counter who comes over to me. I explain it all over again to this guy and he says "Yes" and takes the container and receipt from me. Then he says "And your bag too." This caught me off guard! I said "You want me to leave you my purse?!" He says "Yea, we want to make sure no one steals." I look at him in shock because um, hell no am I going to leave YOU all of my VALUABLES so that you feel safer about my not stealing your second hand goods!!! I hold my hand out to get my container back from him and tell him "That's okay. We're just gonna go." I take my container and leave. That was the biggest turn off. It's too bad because i'm a collector and I would've loved to check out what treasures they may have had in there. But it's just ridiculous to me that i'd have to trust them with my personal valuables just to be able to look around a used goods store who clearly doesn't trust me not to steal. They've already got a guard and security sensors at the doors. It's simply not good business to make your customers feel like they're suspects right off the bat. I will NOT be back. They might start doing pat downs. Geez. It's simply not worth it. read more

If you're looking to sell off some stuff and make some quick cash, this is NOT the place to go. They will lowball you to an insulting degree. Additionally, they pretty much give you a number and then go through your things at their own pace. You could wait 10 minutes, you could wait an hour. Once you get your number, your left to wander the store and look at what they are offering. You will quickly realize they are selling things at near new prices. Really. I found a tommy bahama chair for 45 dollars. I could walk across the parking lot to costco and buy it new for the same price. This gives you a false sense of hope, because you think, "hey, if they are charging so much, maybe they will give me a good price for my stuff!" Prepare to be criminally insulted. I tried to sell them a game system that they offered me 25 dollars for. I saw the same system on their shelf for 150 bucks. Talk about mark up. All in all, terrible experience at this place. I will take my chances with craigslist and Facebook market instead of giving any money to these folks. read more

I had some kitchen electrics to get rid of, but sceptical if works with them. Since no response to my e-mail, I called them if they want to check mines out. The girl said "ya, just bring them". So I traveled to get there. Their offer for my" BRAND NEW" low-end espresso machine was some dollars. Another "brand new" cushion was harl a dollar. I rather will donate them for charities. Means my trial was failed . Ha ha ha, thank you. read more

Love treasure hunting here..friendly workers and the store is clean. I look forward to going there weekly..you never know what you will find. I've found a set of golf clubs, Gucci shoes and a Yamaha piano to name a few. This has become one of my favorite places to shop!! read more

We stumbled upon this place on a visit to Costco. It's packed with stuff. Interesting selection - I walked away with a router and some glassware. Good prices and friendly staff. read more

I like the merchandise that they sell there and the quality is great. However, the staff are very picky in terms of what they are looking for as if they were looking for the perfect mate. Service had turned sour since they opened. I had to wait longer, the staff are more stricter on their policies and they had been more picky on what they wanted. I even walked out disappointed. I felt that I would of given my stuff to UH's Free Store rather than going to "High Class" thrift store. read more

If you looking to sell,, don't do it!!! What a big Rip off!! Should have just gave it all away instead So disappointed read more

LMAO, this store is not worth your time. I came in with name brand clothing (f21, billabong, hollister, etc) and all we got was $16 for an entire pile of clothing that was worth at least $100+. It really isn't worth your time, the wait, or anything in general. Some of the clothes in there were faded and had spots, the reason why I'm so pressed is because I came in with clothes I've never used that were expensive and it amounted to $16? make it make sense. read more

Eco Town, it's fun to look but they'll waste your time. Waited over 1.5 hour to get appraised and got completely low balled across the board. read more

Really low ballers. I took in a brand new radio that cost $200. They offered me $30. I had 30 clothing items new with tags or gently used. A laundry bag of shoes worn once, and about 15 bags & purses. Over 50 items they offered me $45. $30 for the radio and $15 for all the clothes and bags. I can sell it at a garage sale and make more money. Kinda ridiculous! read more

Bought two electronic items here on two different occasions and each time the item was defective and did not work or did not work properly. They were sold "as-is" so I could not return them. And these items were not cheap. It makes me wonder if their non-warranted items are items that they found to be defective and just trying to pass it on to some unsuspecting customer like myself rather than eating the loss. They really should offer a three-day return for electronics that you really can't test at the store. Of course, brand new sealed items would be exempt from this. As the saying goes, "Fool me once, shame on you. Fool me twice, shame on me." Not coming here anymore. read more

First time here after hearing about it on Facebook. Depending on what you're searching for in here it can be either really expensive or really cheap. I was able to find a couple of good deals, and the variety they had was very expansive. I did not bring in anything to sell so if I ever do so I probably might change my rating depending how that goes. read more

This place is underrated. We sold some stuff and of course got much less than we paid for, but weren't expecting much and honestly any amount of money they give you is better than nothing for stuff we would have either dumped or donated to goodwill. I loved that they bought what they could sell and let us leave what they didn't want and have Salvation Army come and do regular pick ups. What I was most impressed with was that while we were waiting, about 15 minutes for a large bin and large suitcase full of items, is that they have a lot of really good stuff! Some things are priced very reasonably and others not so much, but they have a good mix of new unopened unused items and in good condition used items. I'm really happy we were able to support this business and hopefully give a second life to some things that we just don't have space for anymore. One other really amazing thing, is that they forgot to pay us for one of the items they kept and after we left they actually called us while we were shopping next door at Costco and we were able to come back and get the cash for that item even though we had no idea and would have never known. Just wanted to share a really positive experience here because I think other reviews are maybe bias and I get it, when you pay a ton of money for something and only get a couple bucks for it, it stings a little but personally any amount to me is better than nothing you get if you dump it and then it goes to landfill or thrift shop which we usually donate to, but we will now let ecotown have first dibs on our donations and love that whatever they can't take they will arrange the pick up for us. Win win. Thank you ecotown!!!! read more