If you have no other option, you can stay here, but I expected much better from a Hampton Inn…read more The hospitality industry is all about making guests feel welcome. After all, hotels and motels refer to their customers as guests, and the front desk staff should reflect that attitude. When we arrived, the front desk employee was on the phone. He didn't even look up to acknowledge us or offer a simple greeting. Instead, we stood there waiting while he finished his conversation at his own pace before finally attending to us. The room itself was another disappointment. It felt very damp and had a musty, moldy smell. The bathroom had no exhaust fan, which likely contributed to the moisture problem. The bed linens and covers did not feel freshly washed or clean. Fortunately, I always travel with my own throw blanket and pillow, so I ended up using those instead. Overall, the stay was uncomfortable and the customer service fell short of what I expect from a hotel brand like Hampton Inn. I would not choose to stay here again unless there were no other available options

Great place! Newly renovated. Extremely polite and friendly staff. Place smells amazing. Rooms are…read morevery well put together. Great place to stay at. Plus the complimentary free hot breakfast and coffee are pretty good too.,

This hotel is very clean from the parking lot all the way to the room. Our room was clean and very…read morecomfortable. The young man named Josh was very helpful, kind and respectful. The breakfast looked very good! Husband said the food was the best he has tasted from a hotel free breakfast, I had oatmeal which was good. The t.v. Was a bit of a strange if you wanted to watch while in bed all in all this was well worth the price.

I typically do not leave reviews but because of how our situation was handled I feel it's important…read morefor people to know how a recent stay went from 6/12/26 - 6/15/26. Our stay at this place was a total disappointment. First I booked on Priceline which was easy, however our room looked nothing like what we had booked. Our room was super outdated, the walls had spill drips everywhere, mold in the shower area on the walls. Stains on the black carpet. The room of which I thought I booked was updated nice wood floors, nice updated bathroom, not what we walked into. My husband and I were waking up with new bug bites every morning but we were thinking it was chigger bites because we were outside a lot. After research it looked like they could have been bed bug bites but we couldn't find any. We were so confused. So we had our bedding changed just in case on 6/14/26. Which we asked for our room to be cleaned that day and it wasn't, when we got back at 3:30pm, I had to call down and try to get my room cleaned. Anyways, the morning of, the 15th, we got up and we found a bug on the bed and we used google lens and ChatGPT of both which said it was a bed bug. I then looked up a bunch of pictures of bed bugs and sure enough, that's what it was. My husband called down to the front desk right away and the lady came upstairs, saw it for herself, grabbed the bug after taking a picture and threw it away. She said it was disgusting and apologized and said someone would call me as we were getting ready to head out and nobody from management or owner was going to be in until 10:30 or later. A manger called me at 12pm and said all they could do was refund the early check in fee of $35 and that they checked the room there was nothing there and the picture that was taken was blurry so they couldn't tell exactly what it was. My husband has over 40 bed bug bites on him, I have a handful and thankfully my baby was sleeping in a bassinet set up and hoping she doesn't get any on the way home. They made it seem like we bottled one up and put it there on purpose over the phone. This isn't just a small inconvenience this is itchiness and pain for 1-3 weeks and we have to figure out how to clean EVERYTHING and not drag them into my house and all they did was refund us an early check in fee!?! The lady I talked to said they were going to call back and I never received a call. I waited exactly a whole week later and called back asking for a GM or owner as they promised one would call me back. The owner was there and said there are no bugs, they take it seriously and can assure me someone did call me even though I have no voicemail or missed call from them. As I was explaining things and making it known I was unhappy, I was being talked over and it was end of there day and instead of looking into some kind of compensation or solution now, they are dragging it out another day and are suppose to call me back. They did call me back and again they don't have bugs it could have gotten there many ways and not doing anything other than the early check in fee and corporate said they can't do anything either. Unacceptable and do not stay here. Spend your money else where on a place that is clean, doesn't false advertise and somewhere that will take care of you if something were to happen.

What a great stop! We needed to get off the road last night as it was raining and we didn't want to…read morepush it traveling on thanksgiving holiday. We stopped in Corbin KY This hotel did not disappoint! The young man at the desk was so professional and made our check in quick and easy. He even gave us an upgrade. The lobby was so inviting and spacious. Our room was awesome. Best one yet at a holiday inn Express! We had a corner suite in the third floor. So many windows! Five! Some were floor to ceiling! Very large suite. The king bed was so comfortable. Felt like a five star hotel bed with luxurious linens. The breakfast was ready at 0630 like they said. I was impressed they even had decaf coffee ready! The lobby has a two story open room with lots of windows and a huge. Very nice location too. If you are one of those who need Starbucks, you ate in luck as i saw one across the street There is a small gym too which helps to stay fit while traveling

Great hotel. Breakfast was wonderful and Ryan the front desk guy was Aces. I will stay here…read moreagain.

Nice clean rooms and plenty of housekeeping staff to keep the place clean. Friendly people at the…read morefront desk. The breakfast was awesome. Loved the pool and hot tub, though I would have preferred less kids running around. I would definitely stay here again.

Worst stay. Anywhere. Ever…read more Rudest front desk person - who turned out to be one of the managers. My feet turned brown walking on the floor in my room, the remote had sticky stuff on it. The common areas, including hallways were muggy. For $60+ a night, I wasn't expecting much - but at least an attempt at customer SERVICE. All I can say...in the most southern way possible...bless her heart (please read with allll the sarcasm I intended). I'm a nice woman who likes to leave positive reviews recognizing great service. I don't look for things to go wrong to complain about. This was such a horrible experience. Everyone else in Corbin was so friendly - servers, post office and even the dmv employee (when I commented on her kindness she said, "oh honey, it costs nothing" - maybe Wyndham will bring her in to re-train the Baymont's manager.

Please don't stay here. Roaches, bed bugs, spiders, weird looking bugs, nasty ass place. Didn't…read moreeven wanna shower

Let me start off with they truly tried to fix the problem. There was no one at the front desk…read moreinitially, when the lady got there she was very kind. Once I got my key card I went to check the room. Walked in and started to check the beds they were clean but had cigarette burns on one of them. The beds are rock hard. After looking at the beds I walk into the bathroom and there was pubic hair in the bathtub and the walls are stained. Paints chipped throughout the place. I go to walk out of the bathroom and there in BLOOD in the bathroom door frame. Yikes! Then I check the drawers and found mice poop. I did go to the front desk where she offered to clean it for me or give me another room. When I was shown the other room the head board on one of the beds specifically the one closest to the window had handprints from the previous guests and their "nighttime wrestling". There was no way my kids were gonna sleep in that bed. I checked the bathroom there too and hair was also found in the bathtub. I told the lady I was going to check and see what my husband wanted to do and when I walked back in the room we were originally in was clean and we didn't want to throw money down the drain so we stayed in the original room. As I stayed through the night I noticed their decorations specifically curtain rod cover was just plywood with paint thrown over it. I also pulled a tan blanket that was above the ironing board and an eyebrow razor fell out from in between it. I've stayed in a lot of hotels and have never seen anything quite like this. The only plus is the super adorable fluffy cat that sits outside. When you spend money on something you want it to be nice.

Staff were friendly and helpful. Value price along with cleanliness made for a pleasant experienceread more

Checked in here after finding bedbugs in our room at the Baymont Hotel across the street. The…read morestaff was very accommodating for a last minute check in. Everything was wonderful. Wish we had chosen this hotel first and saved us a huge hassle. Would definitely recommend!

There were many problems about this hotel. Here's some facts you NEED to know…read more -1 of 2 keycards were activated -heated pool wasn't heated, which is a common occurrence -ran out of food an hour and a half before breakfast ended -bathroom light was flickering, very annoying -bathroom door was broken, wouldn't lock or open all the way -VERY dirty (sticky floor, moldy windowsill, etc) -A man walked in at around 9am, and barged into our room, then apologized saying our room was supposed to be vacant. BONUS!: There was a dirty hand towel left on the shower rod with PUBIC hairs all over it. Overall, horrible stay and we aren't looking to come back at all. (ps. art was absolute trash, what even is that?)

Needs updating. Rooms not very clean, bed comfortable, pillows great. I think every room should…read morehave grab bars in the shower/bath. Two people in one room should have enough washcloths for the night and next morning(4).

I was nervous upon arrival. The exterior looked run down. The lobby was clean, inviting, and…read moreappeared to be renovated recently. That's where my mind changed to "pleasantly surprised." The employee that checked me in was friendly and cared about my privacy; she didn't say my room number and pointed at my room number and said, "your room is on this floor." Information about breakfast and pool hours were provided. I was offered a 15% off coupon for the BBQ joint across the street, which I politely declined. She then said it was "really good" BBQ. (I disagree; while I have not been to that location, I've never been impressed with the chain.) Before leaving to the room, the employee extended an offer to provide any assistance I may need. I was in room 305 which was near the end of the hall. The room had 2 beds and a separate sitting area. There was only one TV in the room which was in the bedroom area. The bed was a bit hard and bouncy. Plenty of pillows were provided. Upon initial inspection, the room was clean. There wasn't much dust in the usual hiding spaces, but a large amount of dust had accumulated around the tub and tile floor, especially in the corners by the wall. I think a good moping would be sufficient to clean up the dirt. There is a gas station across the street which provides cheaper drinks and snacks than those sold in the vending machine at the hotel. The location of the hotel is quite nice. It is off a signaled intersection which appeared to be busy the majority of the time. I guess that is to be expected just off the Interstate. The signal definitely makes this hotel an easy on/off type of situation. The sleep quality was great. Walls were thick and I couldn't hear others. The room kept the temperature through the night and the fan had the right level of noise for my taste of "white noise." WiFi is unreliable, slow, and at most times, inaccessible.

The bed was comfortable once I got a fresh set of sheets because when I went to get in bed there…read morewas stains & hair in the bed because it hadn't been changed. That was a first for me & very disappointing. The room is not updated. The curtains even have holes from just being old. They have fresh paint & beds though so that was a plus. When I changed the sheets the mattress cover was stained as well & so were the pillows. I would ask for my money back, but I travel a lot & used my points for a free night. The only plus was that The checkin was easy, staff was very nice & the bed was comfortable.

Trash staff , is bad , very rude when you ask for something like toilet paper. Roaches, stains , TV…read morewas broke table broke , holes in curtains and more, drug heads not even renting there hanging around. Rooms was nasty as you can set in the pics and they messed up our reservation. The guys lukus up from told us when we asked for toilet paper our kids need to stop shitting so much. 100% calling health department. Later might post where the owner retaliated cuz we told him about the issues. I have direct convo between me and him.