We've taken our cars here a few times and the service has always been outstanding. I brought my car…read morein for an alignment and they brought me out to show me a problem that needs to be fixed prior to a realignment. They had to order the part, so I rescheduled my appointment. Since the appointment would take some time they gave me a car to use while they worked on my car, and the only cost was to refill the gas when I returned it that evening. Let me also add that they have free coffee and snacks in their waiting area, which is a really nice treat.

I am disappointed with my recent experience at this service center, where I had been a loyal…read morecustomer for years. Recently, after a heat shield fell off my exhaust on a long drive, I brought the car in for repair. I had replaced the entire exhaust system just six months earlier, so I was surprised when they quoted nearly $1,000 for the heat shield, claiming it was not included in the prior work. After discussion, the manager agreed to cover it. However, this left me questioning the clarity of their previous service descriptions. While the car was in the shop, they recommended replacing the rear sway bar. The estimate instead referenced "rear suspension" at around $700, even though I had replaced the full suspension (front and rear) only two years ago. Again, they stated the prior work did not cover this component. These inconsistencies have seriously damaged my trust. When I returned to pick up the car, an employee handed me a broken key (the electronic component had detached). Staff then made rude comments, suggesting I find another service center and telling me they no longer wanted me as a customer. A manager joined the conversation and the interaction became confrontational. The main issues appear to be vague terminology, poor communication about what parts are included in repairs, and unprofessional handling of customer concerns. As someone who is not a car expert, I felt misled and no longer confident in the services I had paid for over time. This experience has cost them a long-time loyal customer. I will be taking my business elsewhere.

Had car 2 weeks..Didn't fix problem and 1600.00 dollars later..Don't return calls or answer…read morephone..Took vehicle somewhere else.Will never go back.

The best customer service. Personalized touch!…read moreThey take the time to talk the customer about your needs.

2019 suburban 90 K failed inspection for leaking struts and front tires belts showing I had it…read morechecked out by anotheer shop. NO oil leaking on struts, no steel belts showing. This is the second time in past that they fail this vehica.l last year fail for top tint on windsheld. They did not show me the defects just fail the car take my $20 CROOKS Be smart dont use them for inpection. THat inspector should be FAILED

We were deeply appalled by the blatant discrimination and hostile treatment we experienced at this…read moreestablishment. What should have been a standard service appointment quickly turned into a humiliating ordeal due to the actions of an older mechanic on staff 6/8. From the moment we arrived, the unprofessionalism was staggering. The mechanic made snarky, derogatory comments about my husband to another customer right in front of him, and then deliberately ignored my husband's presence until he was forced to step forward. Even then, the mechanic refused to greet him and simply snatched the keys. The situation escalated unnecessarily when the mechanic became aggressive, falsely claiming our car's windows were illegally modified and tinted. Despite my husband remaining completely calm, polite, and explaining that the windows were factory-standard, the mechanic used it as an excuse to double down on his hostility. It was entirely clear that this was not just a case of poor customer service, but targeted bias. No paying customer should ever be subjected to this level of disrespect and malice. If you "look different", I strongly advise you to take your business elsewhere to avoid being humiliated by this staff's ignorance. Management seriously needs to look into their team's behavior, as we will never step foot in this place again.

Sharing my personal experience in hopes it's no one else's…read more Big daddy's- I had my car inspected previously.. even one that I knew wouldn't pass that we just bought and was going to get a "what I need to fix to inspect" list. A young man worked there. He was lovely & very helpful. Upon returning with the check list completed for the new vehicle my niece was greeted by a rude man who said the list wasn't completed. (We did the work and I knew it was done, I also have a family member who owns a shop- unfortunately they don't do inspections) That was her experience & I was surprised to hear she was treated this way but I won't speak on it much bc it wasn't my experience. Fast forward to my car needing inspected this year. I greeted a cheerful "Goodmorning I'm here for an inspection" and was returned with a dry "you all need to get out" (referring to my 3 young daughters).. no biggie. That was expected but that completely set the tone for my experience. I waited in the office with my daughters and watched as he helped the man behind me. I'm not one to "cry" (you'll understand the quotes shortly) about being treated differently as a woman. Anyways he failed me for a phone holder that I popped right off my dash and a broken stud on my tire. He stated several times he'll double check and make sure it's done correctly & I don't "just screw something on it". And even dismissed my "oh that shouldn't be hard to fix" with a lovely comment of "it won't be for this". I left and promptly went to the auto store and bought the whopping $8 worth of parts I needed to fix the issue. When I got home to fix the issue it wasn't broken I returned this morning to a long line and decided to walk in and see if there was a way to have my rejection sticker amended. (I'm not entitled just looking for a quick fix to an issue that could have been avoided) The lovely manager told me I could CRY to the police and he'd be happy to have them come down to the shop himself. I was pretty shocked as I walked in calmly and wasn't being rude & even stated that when I received such cold feedback. I clarified I was just trying to get a passing sticker as I paid yesterday for a rejection over (now technically) a phone holder I could have popped off and a lug nut I would have been happy to pay for. -which is a normal thing to be offered for a small issue as such. He told me to go somewhere else which was absolutely the plan anyways. And yes I lost my shit at the end when I walked out. He was an asshole and he deserved to hear it. Idk what my point of this post is besides venting. But this is absolutely NOT in sweet little Berryville fashion. No my opinion won't close a business. I don't expect it too. I'm not on here to argue. But I absolutely didn't deserve the treatment I received.

The folks at Big Daddy are extremely friendly and knowledgeable. We just moved to the area and we…read moreare relieved to have found a great shop to take our vehicles. The owners have been in the community for many years.

Again I was not disappointed bringing my old 2002 Acura MDX to Auto Impressions. These folks are…read morehonest, experienced in car repair and definitely go the extra mile to ensure that my older car is in great running condition. Thank you for a great business, quality workmanship and courteous customer service. You are my go-to car repair shop anywhere around Winchester! The pricing is absolutely amazing and in this day and age that is something to rave about!

I was having a problem with oil pressure on my 2013 Chevrolet Silverado 4.8L. I had replaced the…read moreoil pressure sensor myself some time ago, but I was again getting a check engine code about my oil pressure sensor. I took it to Auto Impressions and they replace the oil pressure sensor. about 2-4 weeks later the check engine code for the oil pressure sensor came back. I went and talked to Auto Impressions and we discussed several things that could be causing the code and possible solutions. As they were troubleshooting the issue, they discovered that the problem was the oil filters I was using. I was using a big name brand oil filter, the same brand that I used all my life on all my cars. It was restricting my oil flow. Auto Impressions replaced my oil filter with a Wix brand filter and my oil pressure went up 10-15 psi, back where it should be. Auto Impressions was diligent and honest, They could have tried several of the other measure we discussed to address my oil pressure issue. Instead, they paid attention to the details and found the root cause which turned out to be inexpensive. I won't take my vehicles anywhere else. Thank you Auto Impressions!!

Took my vehicle in for an oil change. A month later I'm 3 qts low. I drive maybe once a week, tops,…read moreso I know it's not from running it hard. No oil on the ground where it's usually parked. I call them and they can't even tell me what grade of oil they put in. Take it back to them, they say they can't find a leak. Take it to the dealer and pay $300+ for them to also tell me there's no leak. I used to recommend this place to everyone, but now seeing they can't even manage a basic oil change since the management change, I highly recommend you take your vehicle elsewhere.

I had an appointment for 2 weeks. I dropped it off at 9am, and came back at 12:45pm and they hadn't…read moretouched it. So, I left. Whats the point of having an appointment if you cant get the car done??? I wasted my day waiting for them to get it done. For nothing!!! Wasted money on cab rides, and time waiting when I could have gotten so muc

Go here. Stay away from AAMCO in Winchester. This team fair and straightforward. Will go backread more

Met these guys back in 2016. Very talented, just awesome. Too much good to say. I have 7…read morevehicles ranging from compact up to a 40' Diesel pusher. These guys do it all. Even fixed the diesel generator. Very highly recommend, no complaints whatsoever.

Car wouldn't start and needed towing. New starter required on my Sonata. Done 4:00pm same day…read more Love them.

They get their feelings hurt when asked to back up their work. I thought I was a good customer…read more... But a couple of problems in a row. Told me one thing one time, then lied about it on paper.