My kids have been going here for over 12 years! Never once have we experienced bad service…read more Everyone is always so nice. My son had two phases of braces done here and we have been completely satisfied! I would recommend them time and time again!

This office is an absolute joy to go to. Each doctor and staff member are so good with children…read more Their main goal is for kids to develop a healthy relationship with dental hygiene. They build little by little so each experience is enjoyable, and the kids want to come back. There's TVs on the ceiling for the kids to watch with headphone on, they have lots of goodies to give the kids when they're done, and they really take their time to include the kids in the process of what they're doing. During covid times, including today 4/22/21, they have taken extensive precautions with masks, cleaning, and spacing, which I truly appreciate having high risk family members. I cannot say enough good things about this office. Thank you for everything.

I've never been a fan of going to the dentist, and after a particularly negative experience at one…read moreI went to when I still lived in North Carolina, I dreaded coming to another when I had a tooth issue crop up a few years back. They put me at ease then, and were not judgemental in the slightest, making me feel welcome and that they cared about my comfort. And they did a good job with what was needed in addition to the friendliness. Cut to a few years later, and they're just as welcoming and kind as they were then, too. Which I feel is particularly of note since between then and now, I've come out as trans and started living as the woman I've long wanted to be instead of the guy I spent most of my life stuck as. They didn't bat an eye at it when I let them know in my email, and when I showed up in the office, they were all smiles and already calling me by my preferred name and pronouns, even though I've not yet had a legal name change. I should have written a review back when I first visited their practice, but I'm definitely doing so now just in case others who might dread going to the dentist know that Kind Care is a very good choice where you don't have to worry about being nagged or berated.

Excellent care from the dentist and staff. I needed a…read moredentist to extract my son's tooth in a timely manner. After the dentist examined the area and took X-rays, he was able to extract the tooth without pain and at a very low price compared to another quote we had gotten at another local dental office. We were in and out quite quickly. Thank you Normandy Lake Dentistry!!

Our son is 7 weeks old and had upper lip, tongue and bilateral cheek/ buccal ties. This was a 1.5…read morehour drive each way for us from Gainesville but we heard great things about Dr. Gary from a friend who had her daughter's frenulectomy done here a few years prior. I am grateful we were able to be worked in after I called as I filled out a new patient packet a few weeks prior and then again the day before. I was promised a call back and we were able to go in for a same week appointment as they had a cancellation. Once we arrived, we checked in and filled out the new patient pack and were taken back within 15 mins of our appt time. Dr. Gary was able to explain the procedure to us and aftercare/ what to expect. Topical analgesia was applied and he was swaddled and then the procedure performed in less than 5 minutes with dad and I able to stay in the room which we chose to do. We then went to a room to feed/ nurse after. The practice is very busy so we waited about 45 mins after the procedure to see Dr. Gary again before paying and leaving. I am glad we were able to have the procedure performed while he is still this little. The CO2 laser makes this quick and with very minimal post-op issues at all! Unfortunately, I don't know that I have seen a drastic difference in baby's ability to feed and some of the issues I was concerned about but we are 24 hours after. That is nothing against the procedure or Dr. Gary though! Every baby/ child will have different results. I will also say that of no fault to the practice, they cannot bill major medical so if you do not have dental insurance, you can request a form with appropriate ICD 10 codes to submit your insurance yourself. It was a little over $600 for the evaluation and all 4 ties. If you have questions concerning finances, I'd recommend calling the office as they were very transparent and helped to make that process very easy. We chose to do all 4 that day and cash pay as no dental insurance for our baby yet. I definitely do recommend Dr. Gary And the practice as a whole. Pain control four hours after was difficult so I would recommend Being proactive with medicating. They do give you recommendations for homeopathic options with your discharge planning. One recommendation would be to provide that in an email prior to the appointment so parents could plan ahead to buy those options rather than have to go to the store or wait for online orders. Additionally, Dr. Gary was very informative on educating how to perform exercise/stretching and even offered an appointment for follow up in one week for a recheck if needed. Given that it is a long drive each way and the exercise exercises seems straightforward to me, we will likely not return, but I can see that this would be beneficial for parents with concerns. If your child has a lip, tongue or cheek tie, I would absolutely recommend sooner evaluation and seeing Dr. Gary.

Absolutely unacceptable experience. This office refused to verify my dental insurance before my…read morechild's appointment for whatever reason and insisted I pay the full amount out-of-pocket with the promise I'd be reimbursed once they submitted the claim. I trusted them and that was a mistake. On numerous separate occasions, they have verified that they do in fact owe me money and "will figure out a way to reimburse you whether that be in the form of a credit on your account or a written check". Not only was I never reimbursed, but after 2.5 YEARS of follow-up regarding this matter and mentioning it at every single appointment, they are now telling me they're "unable" to refund me at all. This was their mistake, and now I'm stuck paying for something insurance should have covered. It's incredibly frustrating, dishonest, and shows a complete lack of accountability. Parents should not have to fight to get their money back, especially when the error was on the office's part. Be very cautious if you choose to bring your child here, and do not agree to pay out-of-pocket unless you have proof in writing that you'll be reimbursed.

Amazing service! I went twice once by myself and then again with my three year old daughter and…read moreboth times my experience has been great. The entire staff was so polite, positive, and truly willing to help. The location was clean and sanitary. My overall treatment was truly extraordinary. If you're looking for a dentist this is the place to go.

I created a Yelp account solely to review this place. I think there is malpractice going on…read more Genuinely not sure how this office would be considered professional. The amount of times they called to reschedule me should have been my first indicator. First of all, the dentist is very blunt and not personable. For example, I explained to her I clench my jaw and wish to see a TMJ specialist because one of my teeth is impacted so much, it feels like I have a cavity, but there's no cavity. She says she can shave down my tooth. I said there has to be other options that aren't as invasive. All she says is "no" and that she believes my TMJ isn't bad enough but she'll refer me. I had a filling on a root canal they wanted to put a crown on, which I had heard from my prior dentist, so I accepted treatment. I wish I hadn't because the temporary tooth fell out 3 times in the span of 1.5 weeks. The first tooth fell out while I was eating eggs. The second temporary tooth lasted less than 4 hours. Again, it fell out while I was eating eggs. I asked for a different person to put in my temporary tooth, thinking that was the problem. No, someone else was at the dentist because their temp also fell out the day prior. The person that put my temp in put it in backwards and I had to be the one to tell them it was wrong. How could they not know? The third temp tooth fell out just 4 days prior to my permanent tooth being put in. Since I work two jobs, my schedule doesn't allow me to keep going back to get a temporary tooth put in every few days. Permanent tooth comes in... well it doesn't fit. They think it's because my gums grew over my tooth in the 4 days the temp wasn't there. So they cut my gums. Tooth still doesn't fit. They re-order a new tooth and say they'll priority ship it to arrive next week. It's next week- I call for an update. They say the permanent tooth won't be here until 2 weeks from now. So they lied to me and guess what? My temporary tooth fell out while I was eating a banana. I've not flossed around that temp tooth, have not eaten on that side, and have altered my diet over the last month to soft food only. Yet, the temp tooth still managed to fall out. 100% this is a dentist issue, not a patient issue. Please do not waste your time or money at this joke of a business.

You walk into a brand new waiting area that is large and white glove, spotless clean. I forgot to…read moredo the new patient paperwork before my appointment so I had to complete it in the waiting area. The front end staff is the nicest and friendliest group I've ever seen at a business in Saint Johns. Make sure you request an appointment with Dr. J. No, he didn't play in the ABA or NBA. His dental philosophy is the less drilling the better for your long term dental care. I had to have a crown put in where on had fallen out and was no where to be found. Dr. J. went above and beyond to make sure the temporary fit perfect. They also have state of the art equipment to find cavities under previous fillings and crowns to prevent possible very expensive root canals down the road. I've tried more than a few dentists in Saint Johns since moving here about 15 years ago and Dr. J at Beachside Family Dentistry is by far the best. Add in the friendly staff who many knew me by name the 2nd time I walked in the door one can't lose.

I am beyond frustrated with this practice and the complete lack of communication and organization…read morethroughout my Invisalign treatment. I ordered Invisalign through this office in the spring, paid for the treatment in full upfront, and scheduled my appointment to have everything applied. At that appointment, I sat for over an hour before someone from billing came in and told me they could not find my trays and then tried to tell me that I had never paid for them. I had to pull up my credit card statement to prove that I had, in fact, paid. Miraculously, after that, they found my trays--which had apparently been misplaced. I continued coming in approximately every seven weeks for new trays. I never actually saw the orthodontist during this process, but otherwise continued treatment without making an issue of it. I completed my assigned treatment and ordered my retainers on July 1. I was told they would be in within approximately two weeks. Since I was going to be out of town, I scheduled an appointment for the end of July to pick them up. The office then contacted me to reschedule because the doctor would not be there, so my appointment was moved to August 18. On the morning of August 18, the office CALLED ME and asked me to come in an hour earlier than my scheduled appointment. I accommodated them, arrived, checked in, and sat in the waiting room for another 20 minutes--only to then be told that my retainers were not even there. Why was I called that same morning and asked to rearrange my schedule to come in earlier if no one had bothered to verify that the retainers I was coming there specifically to pick up were actually in the office? I left yet again and was told they would schedule me once the retainers arrived. An appointment was eventually scheduled for September 3. Given everything that had already happened, I called on September 2 to verify that my retainers were actually there before wasting another trip. I was told someone would call me back. The orthodontic assistant eventually called and told me that my retainers were in and that I "needed to schedule an appointment" to pick them up. When I explained that I ALREADY HAD an appointment scheduled for September 3, she told me there was no appointment in their computer. At this point, I am completely done with this practice. Misplacing Invisalign trays is one thing. Accusing a patient who paid upfront of not paying because the office cannot locate those trays is another. Having a patient drive to the office for retainers that aren't there--after calling that same patient that morning to ask her to come EARLIER--is ridiculous. And now somehow an appointment that was scheduled has disappeared from the system as well. The communication, organization, and customer service here are subpar at best. I have spent entirely too much time following up, verifying appointments, rearranging my schedule, and correcting problems that should have been handled internally by the office. With the number of dental and orthodontic practices in this area, there is absolutely no reason to tolerate this level of disorganization. I will be taking my family's dental care elsewhere, and based on my experience, I would strongly recommend others do the same.

My experience at this dental office was extremely disappointing. As someone dealing with dental…read moreanxiety, I expected compassion and understanding. Instead, I was treated horribly. The front office girl and office manager were condescending in their understanding of the bottom barrel level of professionalism the assistants have, by minimizing my experience telling me they know those girls and they doubt it was meant how I interpreted it. As I decided to leave after witnessing ghetto behavior, the assistant comes from the back and loudly say, " she just walking out." Professionalism doesn't matter here-simple! A dental office should be a place where patients feel supported and respected, especially when seeking treatment for an already sensitive condition. I would not recommend this office to anyone looking for compassionate care, respectful communication, or a positive patient experience.

Such a sweet staff. Literally every single person. I was in such a great deal of pain. They were so…read morekinda d accommodating all day to me. I'm always terrified of dental work but they were so fast with the procedure and it was so much easier than expected. It was of course painful but I'm thankful I went to this office for such a big thing. Everyone was cheerful and made me feel like I was going to be fine. 10/10 for care and quality of place. Front desk staff was so welcoming and treated me like an old friend. I'm not scared at all to go back and finish the work! Thanks

Shelly at the front office is awesome! She knows her way around the insurance maze. Very personable…read moreand a great face for the practice. I normally have hygienist Sara do the cleanings and she is very efficient and does a great job. I needed to cancel my original appt for my annual cleaning and rescheduled for a more convenient day and Meghan is the hygienist that took care of me, she is very thorough and professional. What's nice is knowing too great hygienist maybe it would open more appt available times. Dr. Perrin knows his stuff and what I like is I do not feel I am being upsold any unnecessary treatments. The office is comfortable and so far I have had good experiences every time I've gone in.

Never called or emailed me back to set an appt after they requested my insurance info and I sent…read moreit, then followed up a week later to see if they received it, very unprofessional

We've been coming to this dental office for years. The doctor, Patrick, is absolutely incredible!…read more My daughter loves seeing him twice a year. ( isn't this great when your kid is little ) The waiting room is so welcoming and fun. There are books and games to keep the kids entertained at the waiting room. TV to watch while you are on the chair in the room. The staff are always super friendly, patient, and helpful. They even have a welcome board for new patients, and I remember my daughter got a balloon and a toy on her first visit! ( I wish I still had the picture) You absolutely have to bring your kids here. They'll love it! My nephews, who are in their 30s, have been patients here before at the Orange Park location. Dr. Patrick's dad was their dentist! So, you can say we're big fans of this dentistry. If you have a child, I highly recommend visiting the office and experiencing it firsthand. You'll likely want to bring your child here.

As a kid I dreaded the dentist...this place pipes in tv on the ceiling and took time to show both…read morekids what tools were going to be used, and how they worked. (Lucky kids...I think my childhood dentist took special care to make sure I never wanted to come back!!) Staff was friendly and the decor is inviting and colorful.