Establishment was good, clean and service at the front desk was welcoming and friendly…read more Definitely one of the better hotels to visit in the area.

Sunday Breakfast Buffet-40 minutes til closing, no sausage left, 2 bites of egg, 2 bites of…read morepotatoes, Never refilled. Staff Friendly

Reserved a 2 bedroom suite with a sofa bed. At bedtime, 11 pm, opened "sleeper sofa" to discover it…read moreis only a platform - no mattress. Bedding is 3/4 the size of the platform. Called desk to request comped single room for the son who was to sleep on sofa. Denied. Charged $150 for the second room after paying $250 for the suite. Many calls for management and complaint through corporate site. Still out $100 for the second room. Wish I could attach a picture of the "sofa bed".

We stayed here for my son's basketball tournament . Ok, by no means has this hotel been renovated…read morein the last 5 yrs ( my guess), however, when I say the hospitality, customer service, and friendly staff go above and beyond to make sure all your needs are met, it more than made up for the dated decor. Both double room suites were comfortable; we had hot water, plush beds, a full size refrigerator and plenty of space for everyone to spread out. The location was perfect, there's a TX Roadhouse next to the property and they give you a 10% discount if you show your room key. It's also close to Barksdale AFB which also seems to be outdated.

Remington Inn was delightful. We stayed one night in the Gainsborough room. It was a suite and…read morevery comfortable. Appreciated the Inn was dog friendly!Loved reading the Inn's history. Beautifully decorated! HIGHLY recommend!!

Here's a strong, clear Google review you can post:…read more I stayed in Room 19 from 2/14/2026-2/15/2026 and had a very disappointing experience. I was charged $50 for alleged "damaged" linen, but the stain shown to me was from red soda -- something that can be removed. The photo they provided did not show permanent damage, yet I was still charged. To make matters worse, the pool was shut off early while I was still in it, and chlorine got into my eyes, causing irritation and discomfort. That situation was handled very poorly and felt unsafe. I expected better customer service and fairness. Unfortunately, this stay did not meet basic standards. I would not recommend staying here based on how this situation was handled

We had an amazing Father's Day weekend at Horseshoe Casino Bossier City! The weather may have…read morestarted off a little questionable, but by noon the skies cleared and set the stage for a fantastic afternoon at the pool. The DJ kept the energy high and did a great job mixing music that appealed to everyone, no matter their taste. That evening, we enjoyed a wonderful dinner at Jack Binion's. Our server, Austine, was exceptional--attentive, friendly, and truly helped make the dining experience memorable. While Lady Luck wasn't exactly on our side this trip, we still managed to hit the jackpot when it came to customer service. Anya at the Promotions Desk went above and beyond, providing outstanding service with a smile and making us feel genuinely valued as guests. From relaxing poolside to great food and exceptional hospitality, Horseshoe Casino made for a memorable Father's Day celebration. We'll definitely be back--and maybe next time our luck at the slots will catch up to the level of service we received!

This was a last minute situation. Didn't feel like driving the last 4 hrs home. Called in to see…read moreroom availability and if any comps. Dont stay at any Caesars properties but do play at their casinos when in Vegas. Got lucky and had a room practically for free. Customer service was good. Room was good overall. Give the cleaning a 5 out of 10. Restroom was a bit rough on the workmanship or repairs done. Wall paper peeling, caulking around the shower tube was not professionally done. Toilet has a small seat installed on it. Bed area - the door that connects to the other room had a liquid drip mark on it??? Not sure what it is. Small chairs had hardened stains on it on the seat and the arm rest. The bed looked clean. Didn't look under the sheets. I bring my own bedsheets and pillows. The mattress itself probably needs replacement. I can feel the coils. At this point stopped looking. For it being a Ceasars property with the history of Binion's, you'd think it would be maintained better. Even though its not Vegas with the Cesars brand alone should demand better quality in cleaning, and repairs. This has that Harrah's, Flamingo, Linq hotel feel to it. 1 to 3 star level hotel. I work and deal with furniture everyday so, when it comes to quality of workmanship, cleaning and the eye appeal of the furniture fabrics, surfaces, the finish (color of items) and functionality it instantly catches my eye. Overall I had a place to stay. I've stayed in worse places but also in better places. It was for one night only. If it was longer I would probably just driven the last 4 hrs to Dallas. My opinion.

My family and I stay at this location frequently. We require two bedrooms and these are pretty…read morespacious. We have liked this hotel for its central location and cleanliness, especially when compared to the location in Shreveport. That location is atrocious. However, this time we had several issues that made the stay less than ideal. First, I do all my bookings and check-ins digitally. Check in time is 4p. By 6p I still had not gotten my digital key, even though I checked in hours earlier. I called and the lady rudely stated that they were "busy" and would call me back later. Eventually, I got a call back and was told we would have a room shortly. I do t understand this, because checkout is 11a, so why would it take 6 hours to turn the room? No answers were provided. Next, the elevator was in need of service to the point where my kids were scared to use it and we were on the 4th floor. It would bang and shake violently and was sluggish to open on the 4th floor. I told the front desk staff and asked if they would ride it to verify and they did nothing and seemed like it was a bother that I mentioned it. The hot water in the suite (#406) was warm at best and in the kids bathroom, it wasn't even warm. Again, I noted it with the staff. Nothing was done. My unit did not have paper towels, dish soap, or small towels when I arrived, so I had to request it all. The most negative part was the utter unwillingness of the staff to be helpful, or to even act as if they cared. I travel with 3 small kids and the lack of courtesy is an added stressed in these situations. In the hospitality industry, I expect the baseline to be hospitable... this location failed me and my family. I spoke with a guy at the front desk about a few instances and shared my dissatisfaction in the service I received. He seemed to be shocked by what I shared, but I cannot say if it was genuine. I can say that no one even tried to make it right or even apologize. I still like this location for a few reasons, but the items they can change, need to be changed in a hurry. There are too many competitors to act like this with your customers.

This was one of the nicer Hilton's I've stayed at while on the road. Clean, modern, comfortable,…read morequiet. My one complaint was it having only a single elevator (at least that I could find!) and it has to be pretty chaotic when the hotel is full. I'd stay here again.

The restaurant is a class act no waiting the waiter worked very hard to see that all our needs we…read moremet our food presentation was outstanding food arrived hot and fast very generous portions I had ribs and my wife had the hangover burger no room to be able to try dessert

Needs microwaves in rooms . Shower was broken…read more I cant use a tub i am in a wheelchair . I thought best western was bad .

Didn't care too much for the location, but it was okay. It served the purpose for a one night stay.read more

Will never stay at a Hilton again after my experience here dealing with a safety issue and having…read morethe front desk manager, Anthony, completely disregard it as well as gaslight me.

Wonderful property, excellent host, unbelievable attention to detail. Will be staying here again…read morewhen in Shreveport! Highly Recommended

Except for the power outage (not John's fault) everything was perfect! If you are looking for a…read moreperfect getaway with a superb host, this is your spot!

We spent 6 nights here and were extremely disappointed. Our room did not get cleaned until the 6th…read moreday. One trash can got emptied only on request. We had to replace our towels each day ourselves. Bathroom floor had clumps of mud on the floor when we arrived. We cleaned it ourselves! I do not recommend this hotel. Also elevator floor was dirty and never cleaned!

This is my hotel of choice when traveling through the Shreveport/Bossier City area! I prefer this…read morelocation because it is right off 220 next to the horse track, giving quick access to I-20 with ramps that don't endanger my life! I don't have to deal with navigating through busy streets and the bumpy, rough parts of I-20. The staff here has always been accommodating, allowing for early check-in or late check out when circumstances warrant it. Amenities included are: complimentary breakfast ( hey it's not 5-star dining but remember that breakfast is the most important meal of the day to get you up for the daily grind), in-room fridge & microwave, and free wi-fi (which can be intermittent if it's a busy night). There are two elevators and stairs at both ends of the hallway. Also, the rooms are consistently comfortable and clean. I've never had any problems during my stays. I appreciate the welcoming Holiday Inn Express staff that deliver great service!

Second time we have stayed here. There is covered parking…read morein a garage across the street. Try to park on the 3rd floor, there is a Sky bridge that you can walk across to the hotel. Bathroom is large. Comes with a closed door for the toilet and an extra mirror with vanity and extra 1x mirror for your face. Great for plucking, makeup, all the things. Our water in the tub didn't drain well at all. We were in room 1810. Evening staff for checkout was very nice. Checked in late and were hungry. Java's Deli and Smokehouse were open late. We got it to go and went back upstairs. Great burgers at Smokehouse. My baby enjoyed his pizza from the deli. TV wasn't working well with the remote, but we figured it out and made it work. Bed was comfortable. Carpet could use a good cleaning. Checkout was easy though the morning crew was very dry and not friendly. Overall, was decent for what we needed.

Stayed a couple nights at Sam's Town Hotel & Casino and had a really solid experience…read more The room was clean, comfortable, and had everything I needed. Nothing over the top, but well maintained and easy to relax in after being out all day. The property itself felt lively but not overwhelming. Parking was easy and getting around was simple, which made the whole stay smooth. Location is convenient if you're in the Shreveport area. Staff was friendly and helpful the whole time, from check in to check out. Overall, it felt like a good value for what you get. I'd definitely stay here again.