DONT STAY HERE IF YOU CARE ABOUT YOUR SAFETY!!!…read more To the General Manager, Homewood Suites - Shreveport, Louisiana, (part 1) I am reaching out directly to notify you of a deeply troubling and unacceptable incident that occurred at your hotel on December 26, 2025, involving myself and my 84-year-old mother during our confirmed stay. Our reservation information is provided below and confirmed in the attached screenshot: Homewood Suites - Shreveport, Louisiana At approximately 9:15 AM, someone attempted to enter our room twice using a working key card. The only thing preventing entry was the interior safety latch. This was terrifying and absolutely unacceptable, particularly with an elderly guest present. What escalated this situation further was the response from your front desk. Instead of expressing urgency, concern, or apology, I was treated as if I was at fault. I was instructed to come to the lobby, wait in line behind another guest, and then re-present my identification to "prove" I belonged in my own room -- despite already checking in the previous day. I was later told the room had somehow been "checked back out" and reassigned to someone else. This is a severe security breach and a failure in proper guest record management. Later that same morning, while preparing breakfast for my mother, I was approached in a harsh and embarrassing tone by a staff member regarding limits on paper plates. She stated this directive came from management. The manner in which I was addressed was humiliating, disrespectful, and far below the standard of hospitality your brand claims to represent. This experience left me shaken, embarrassed, unsafe, and deeply disappointed. It ruined what should have been a peaceful and celebratory stay for my mother's 84th birthday. Given the seriousness of this incident, I am requesting the following: * A formal written apology * A full refund for the entire stay * Written confirmation that this incident will be thoroughly investigated * Assurance that immediate corrective action will be implemented to prevent this from happening to other guests I trusted this property with the safety and dignity of both myself and my elderly mother. That trust was violated. My contact information is below. I expect prompt acknowledgment and resolution. (part2) Dear Hilton/Homewood Suites Management, I want to sincerely thank you for responding so quickly, offering your apology, and extending kindness this morning. I also truly appreciate the hospitality shown to me in the kitchen today -- everyone was gracious, warm, and very attentive, and that meant a great deal to both me and my 84-year-old mother after such a stressful morning. I believe everyone has difficult moments, and I am grateful to have seen a clear effort in improved service and care At this point, I have not received any confirmation regarding compensation for what has already happened. However, another challenge has now come up -- my vehicle requires service before I feel safe driving home with my mother. Because of this unexpected hardship, I am kindly and respectfully requesting that, instead of compensating the stay we've already had, you please consider comping one or two additional nights so we can remain safely here while I get my car serviced. Your continued support would truly help us feel cared for, supported, and secure while we resolve everything..... ROOM WAS COMPED FOR 1 EXTRA NIGHT...HOWEVER ((part3) Dear Management Team, I am writing to report that, despite prior reassurance that our room access issue had been resolved, another incident occurred just before midnight. Someone again attempted to enter our room, startling my 84-year-old mother, my service dog, and myself. This happened even with the Do Not Disturb on the door.

I arrived here on a balmy Thursday evening here in Shreveport. I booked this hotel thru hotels.com,…read moresince I have a loyalty program there. It was a Hilton branded property. I stayed here at the Hilton Garden Inn hotel - Shreveport airport for one night in late October 2024. I like this brand because it is a Hilton that you can guarantee or be sure of a great night sleep. At least that was my experience here at this one. I arrived here around 9 PM on a Thursday evening thru uber. This hotel is fairly close to the airport so it is probably branded as an airport hotel. The check-in was pretty fast and friendly, so I got my hotel room key within 2 to 3 minutes. I ended up on the third floor of the hotel, which was nice and close enough to the hotel elevator. I got a king size bed and the room itself was fairly large. It was easy to maneuver in everything work properly. During my stay here, I ended up walking about 1 mile round trip to grab Burger King for dinner. It was interesting because it was really nothing around for the half mile stretch before coming into a shopping mall, per se. It was a nice walk, regardless. For the most part, though, the stay here at the Hilton Garden Inn near the Shreveport regional airport was good and comfortable. I did enjoy the free breakfast the next morning before heading towards where the day takes me. If you're in the area, I need to be close to the airport, considering coming to this Hilton Garden Inn hotel. It is about 5 to 6 miles away. Not sure if they have shuttle service, but you may want to check on that before committing to booking. The over experience here at this Hilton branded property was very good and self-explanatory. The staff here was friendly and professional. They know how to treat guest with the most respect and professionalism that I have seen so far in my travels. When I walked into the lobby, I felt like this was where I belong after a full day of travel. It was my first time here, but probably not the last. I'm sure. Especially in Shreveport Louisiana, where things are quite different than that of Baton Rouge or New Orleans. I must say that their complimentary breakfast was pretty good and definitely Was eloquent, as far as meals are concerned. The price is here per night were fairly decent, as much as $149 per night. I booked this hotel months in advance. They should have an airport shuttle service, but I don't think they do not, especially after a certain time where most people fly in and need that complementary service. During my stay here, I slept a good amount of hours here. The bed was very comfortable and fell asleep quicker than normally. Maybe it was just because I was tired from the travel, but who knows really. And so, if you want that extra bit of sleep on a comfortable stay, consider coming to the Hilton Garden Inn hotel in Shreveport, Louisiana. Very close to airport and may be worth your money to come stay here if you need to be near the airport. This Hilton Garden Inn hotel is located in Shreveport Louisiana. It is about 6 miles or so from the Shreveport regional airport. It's physically located at 5971 Financial Plaza. Like many in the industry, many of the hotel bookings are done online, usually through a third-party booking site or through directly with the hotel themselves. All of these bookings require a major credit card anyway. As far as parking goes, the Hilton Garden Inn has a generous allotment of parking slots for guests. The Motel 6 is next door. If you're like me, the Shreveport public public bus system runs thru the city and one of the routes stops around the corner from the Hilton Garden Inn. At least for now, riding the bus is free in 2024, but that may change. For reference, bus route 25 and goes to and from the SHV airport. Of course, there's Uber and Lyft as well at your disposal. I used them from the airport to the hotel, but took the public bus the next morning to be a tourist and explore. Make sure you know where the ice machine is, whether it's on the ground floor or on your floor. It's convenient to know such info. Although I didn't get to use their pool during this visit, I wished that I did. Too bad seasons change, otherwise I would have totally jumped in there for a session or two to rest and enjoy the benefits that come with travel do yourself a favor and come here if your travels come to Shreveport, Louisiana. You'll be glad you did. 4.0 stars is for the over experience. 4.5 stars for the service and ambience. 4.0 stars for the room comfort and the continental breakfast 4.5 stars for the bed comfort. 3.5 stars for the prices. Support local! B

We booked our room for one night while on our cross-country honeymoon road trip. We had been…read moretraveling in a motor home for a week, and wanted to splurge for a night to get a shower and sleep in a king sized bed. Unfortunately, we were met with a pretty disappointing experience. Part of the reason we chose this hotel was that it was pet-friendly, but as soon as our dog entered our room, he made a beeline for under the bed. We looked, and found a disgusting scene of hair, trash, and a mysterious container. My husband opened it, and it was a strange beige putty (?) substance. The floors throughout the room were so filthy that our socks and feet turned black from walking on them. And that hot shower we were so excited to take? All of the plumbing, from the sink to the toilet and shower, had rusty brown water coming out. If you are looking for a a clean stay on the road, look elsewhere! There are many surrounding hotels in this area, and unfortunately we chose wrong.

Checked in on our way to Texas, front desk clerk, Timmie was very professional and polite and…read moreprovide super Customer Service. welcomed me as a member and informed me of the hours for breakfast and told me a general idea of the menu. We stayed in room 126 and it was very clean and well taken care of. I have not seen any maintenance issues at this point. Plenty of room in our King suite, towels are plush which is very nice. Coffee is available all day. This is a corporate hotel, so I was a little taken aback when I was told I will have a $100.00 smoking deposit added to my account which is refundable. In all the hotels I have stayed in over the years never once have a had to put a deposit up for not smoking. Also when checking in I get the response the computer is slow, electrons move at the same speed all the time. Maybe the manager and corporate need to get together and get more band width for their system. For breakfast they had the standard fare, no decaf coffee on the coffee line have to ask for it and they will make it at that time. decent place and good stay will stay again on the return trip most probably.

I was only in Shreveport for one night for a work trip, and I didn't take the time to really look…read morefor a nice place. I let corporate booking lead the way and ended up choosing this Courtyard so that I could 1) give my Marriott Bonvoy a chance to reach the next status tier and 2) I remember staying at a Courtyard as a kid and really enjoying it. Well, the lobby/exterior tricked me into thinking this was a swanky hotel! My room was dated---the carpet was grungy, the wall color and bathroom looked old, and there was a light feeling of humidity in the room. Breakfast is also not free and the fitness room is tiny (three treadmills take up most of the space). There is a pool, but the spa was out of order when I was there. I will say despite the datedness of the room, everything was clean, which I appreciate. The check-in staff were also nice too.

I am a Marriot Ambassador member (means I stay over a 100 nights a year and have an annual spend),…read moreand I am clueless as to why this hotel is allowed to carry the Marriot brand name. Very dirty, rooms carpet and walls have not been cleaned well in years, bathtubs/showers are disgusting. Outlets did not work, couches in the room are dirty. I am surprised there isn't bed bugs in this hotel. I would avoid, next time I fly out of Shreveport for an early flight I will be looking at other hotels, even if they are outside of Marriot. I would avoid this hotel.

Nice, quiet, affordable place just outside the big city. Perfect place to write a horror novel! For…read morethe record, I was able to check out, but I wasn't able to leave!

It's dated in the room and for the price for two weeks was overly high…read more There's construction equipment at the emergency door at bottom of the stairs , the hallway wasn't vacuum once in the two weeks (16 nights) I was there , as the bugs and trash was there , being I used the stairs the whole stay. The maid service and front desk help is the 2 stars , my room was cleaned well and the front desk helped out when I needed or requested something , promptly, like homeless at the gazebo area. The furniture in the room is out dated and the desk chair was gross , I kept it in a corner the whole time , w/o that desk chair , there was no where at all to sit in the room . Atleast for over $100 a night ($116) provide a chair or loveseat or a form of comfort , especially knowing I'm there for two weeks. I ate standing over the desk and won't be back , unless I see updated photos showing some class and care for your guests.

We arrived just before t4 pm and were told that we couldn't check in until 3:15!!! The woman at…read morethe desk seemed quite uninterested in helping anyone, like it was the last place she wanted to be. We decided to go eat and come back. When we returned we were greeted by a different woman thank you Ana! The room was clean and comfortable. The shower was quite different and nice. Don't plan to do laundry because there's only one washer and dryer, both $2 a load. They offer a box breakfast starting at 6 am, but nothing was available . The First Lady we met was back on duty. I had to call three times for her to come check us out, and there was no bell to ring.

Bed...Dirty with hair and other crumbs of sorts…read moreFloor...fruit loops and mysterious spots on floor Building...Smelled like smoke Outside building...right by an adult sex toy shop... Elevator... mysterious dried liquid above you Staff... pretty nice Mirrors... both dirty Bathroom... no fan...tub smells... hole in ceiling right by shower... camera????? Ottoman...sticky, fruit loop...mysterious Sibling...THIS PLACE IS ASS 10/10 would recommend........if you're a prostitute

We chose this location because they offered a swimming pool, free WiFi, in-room refrigerator, and a…read morehot breakfast. When I checked in, I was informed that the pool was unavailable. The WiFi was pretty good. The showerhead flow was pretty wimpy. There were very limited breakfast offerings: at 6:30 am, I found no fresh fruit, hardly any milk, and a waffle iron with no cooking oil, so the waffle dough stuck to the waffle iron.

Booked for 1 night in November 2021. It was $86.98 for a King bed, including taxes…read more + Microwave + Mini Refrigerator + Complimentary parking available on property + Decent size + WiFi + Large bathroom + Walking distance to Walmart Since we planned to stay in Shreveport for just one night, I researched hotels that were budget friendly but with good reviews via Booking.com. This hotel made the cut and was a very good choice. I didn't experience any of the issues some of the other Yelpers spoke of. I'd recommend this hotel and would stay here again!

This hotel is absolutely disgusting. The photos are very misleading as the hotel looks nothing like…read moreit. The tv service was out during my stay and the hotel or Priceline refuses to compensate or discount my stay. This is an amenity that I paid for when I booked the hotel and did not receive. The room was dirty, the leg on the chair was broken so the chair was lopsided, the blind was broken and could not be used.

My father booked a room for his (3) adult kids . Checked the room before he gave me the key . I get…read morein there, the shower has been used, everything I wiped down was a nasty brown color . I called the front desk and the man tried to tell me, my dad used the bathroom before he gave me the key, I'm sorry ..? WITH 2, TWO HOUSES THAT HAVE A TOTAL OF 6 BATHROOMS EACH, he used this motel shower ?! PLEASE . Then had the nerve to rush me off and say it'll be cleaned in the morning . I wouldn't leave my mutt in a facility such as this .

DO NOT STAY HERE. By far the worst place I have ever stayed at. Stopped at this location while we…read morewere on a road trip. Trusted the "brand name" we knew it wouldn't be the best place but thought it would be descent. No. We had already paid and there was no refund. I didn't want to sleep under the covers nor take a shower at this place. Don't stay here. The hotel room literally smells like pee. The towels were not changed they were still hanging from previous people. The bed sheets, the walls, the floor, the whole room had stains new ones and very old ones.

DO NOT EVER!!!!!!!!…read more When we got here the room seem to be fine, the halls smelled like marijuana we were on the ground floor non smoking room. I asked my husband to get a few extra towels cause there were only two I wanted one on the floor next to the bed you could tell the floor wasn't very clean, and one on the floor outside the shower. I got our son in the shower the water wouldn't drain, water pressure was very low. Opened the towel to put around him there is hair (fresh towel) all over it, I open the second towel same thing thank the lord we found another towel in the caddy next to the sink and it was clean without hair. All three of us had to use the same dang towel cause they were all full of hair and gross. We crawl into bed at 11pm and smell men's cologne on the sheets. The sheets were not changed! They smelled like a man's cologne. We just went ahead and slept cause it was late as disturbing and cringy as it felt we tried to sleep the best we could. Got up in the morning to make us breakfast cause there is no complimentary breakfast like it said there would be on the booking site along with the pool being closed which we had planned to swim while we were here. There are roaches everywhere!!!!!!! I'm freaking out!!!!! I hope these don't crawl in my bag and come home with us. Lord help us! The hotel maid came by knocking on the door asking for towels so I opened the door and asked if we could have a manager she is eating food while talking to me, the manager comes across the hall and I explain all the things to which he turns and says well I cleaned the sheets myself I know they are clean...... I stared at him for a minute cause we ALL KNOW he did not touch these sheets! That's what the room service cleaning ladies are for!!!! I said sir the sheets were full of male cologne that definitely wasn't my husbands cologne. And he stood there smiling at me, I informed him about the towels having hair all over them he said oh well I can get you new towels (I said those were new towels) he asked if the cleaning lady could strip the bed I said yes please when she took the sheets off there were crumbs and hair all over the bed protector under the sheets!!!!!!! I told them about the roaches and they said it had to be the new refrigerator..... this refrigerator looks like it hasn't been moved in years! There is dirt and grim around the legs like they had attempted to mop..... if I could give this review absolutely ZERO stars I would!!! This is the worst experience I have ever had in a hotel! I am not usually the one to make posts like this and bash a place of business but they didn't even offer a different room he didn't apologize about our experience so far the only thing he did was lie about doing the sheets himself and tell me he could give me new sheets.... I am so disappointed and very unhappy with our stay!!!!! I will NEVER stay here again nor would I recommend this for ANYONE!!!! Still currently waiting for our bed to be remade since 10:30am it's now 12:32pm.... Some pictures of hair and crumbs I didn't get all the pictures of the hair on the towels it was late last night and was not thinking about blasting this place like this cause again this is not something I usually do. There is a picture of my tea with someone else's hair in it when she stripped the bed and flung the sheets. I'm SHOCKED!!!!!!!!!!

More than meets the eye and not in a good way. Upon walking in, the front desk attendant was nice…read more The entryway looked organized and clean. I thought maybe this won't be so bad afterall....boy was I WRONG!! I have never checked into a room and found dried piss on the toilet. Deplorable!! The mattress pad was stained, shower head broken, mini fridge and microwave was gross. Walls, doors, heat/cooling dirty and stained. The towels and wash clothes were dingy. Compared to the places in the same area, this would be the crack house. The parking lot lights were being worked on as I pulled up, otherwise it was pitch black. I have stayed in other Motel/Studio 6 and they were not nearly this bad. They ought to be ashamed of themselves operating like this. Te owner needs to care about the condition of their rooms and the staff needs to care about the work they do. The location isn't a bad place to stay in. Right off the highway and near plenty of food and shopping.