Scheduled my appointment with the Robot, who was efficient & polite. Arrived at my appointment time, but I quickly realized they couldn't find my appointment ‍. The Manager quickly came over & asked for my info, and accommodated me, I asked if my appointment is in the "cloud ", and laughed, she acknowledged, yes. Waited for about a total of 2 hours. The coffee is awful!!! No Donuts or Cold Water while you wait. During the week they have a purchase food counter. read more

I posted a complaint about the bad customer service and a phone system that is totally dysfunctional. I received a response telling me to contact their assistant general manager. Really? You contact your GM! I did my job. Do yours. read more

I stopped in to test drive a new suv over the weekend and Omar approached me to help. He was nice and friendly eventhough what I was looking to see was not available. He took my name and number to give me a call when the vehicle arrives. I liked that gis boss followed up on my visit and I confirmed that I had a good experience at the dealership. I will definitely return when Omar calls me back. read more

Ed Morse Delray Toyota - Car Dealers Near Me - Delray Beach, Florida

I am not sure why other reviews of this business are as low as they are. I have purchased many cars in my lifetime. The process has always been riddled with stress and the constant back and forth haggling. I did not experience that at all with Ed Morse Toyota. I did all of my research on the vehicle that I wanted. I checked fair pricing at various car dealerships. I checked the fair trade in value for my existing vehicle and actually got offers from Carmax and Carvana before I went to the dealership. The key here is that I was prepared. I met with Daniel, a salesmen at Morse. He was pleasant, straight forward, and not a pressure salesman. A nice young man. We discussed the trade in and he had a mechanic appraise the vehicle right there and then. They offered me less than Carmax and Carvana and I showed him the offers from both. He went to the manager and the manager immediately matched the highest offer. No back and forth at all. Daniel then showed me the vehicle that I was interested in. A test drive sealed the deal. I already knew the fair sales value of the vehicle, and Daniel came back with a spot on offer! No haggling! The offer was exactly what I expected. Now, on to the finance department. We met with Nicole. A very friendly, pleasant and knowledgeable woman. She explored my financing options and because I have very good credit, she secured a loan for me that was actually a lower interest rate than I thought I could get. I drove away with my new vehicle! The entire process was just about 90 minutes. Simple and honest. I will always do business with Wd Morse Toyota in Delray. Kudos to Nicole and Daniel! They are a fantastic credit to the dealership and their honesty was so assuring! read more

BEWARE OF THIS DEALERSHIP AND OMAR NIEVES I went in to look at an M4, and the salesman, Omar, told me it had gone through their 125-point inspection and that everything that needed to be done had been done. When discussing price, I was told it was final. After some back and forth, I met a "manager" named Javier, who was extremely disrespectful and didn't take me seriously. I told him I planned on buying a warranty and GAP if it would help get to my number. He laughed and said it would be expensive. I left and looked elsewhere. The next day, Max called and asked if I'd still be interested if they could work on the price. Later, Omar called and said they could get closer to my number, but only if I purchased a warranty and GAP. I returned and worked with another manager, Terry, who addressed my concerns and got to my number. In finance, I met Omar Nieves (different Omar). Before signing anything, I specifically told him I wanted GAP and a warranty. He said okay and never once told me there wasn't a warranty available for the car. After getting a better loan approval, a tire and wheel package was added. Because the rate was better, I agreed. I then asked multiple questions about the warranty, including what company it was through, whether it was reputable, and whether modifications would affect coverage. He answered every question as if I was buying a warranty. A few hundred miles later, I lifted the car because of a tapping noise and found a major differential leak with fluid everywhere--something that would have been impossible to miss during a proper inspection. Since then, I've also found a failed valve cover gasket, a cracked differential bushing, and completely dry-rotted rear shock bump stops, all within about 1,500 miles of ownership. While reviewing my paperwork, I discovered I had been sold a maintenance service contract that I never asked for or even knew I had, along with the tire and wheel package and GAP. There was no warranty. When I called the dealership, the employee immediately knew who I was and what deal I was calling about before I even explained anything. After "looking into it," I was told there was never a warranty in the deal and that a manager would call me back. They never did. After 20+ calls and being transferred around for over an hour, Omar finally called me and claimed he couldn't even find my deal. After supposedly locating it hours later, he admitted there was no warranty because one wasn't available for the car. At no point during the sale did he tell me that. I then asked why I had a maintenance service contract I never requested, and he claimed I had asked for it. It felt like products were added to increase commission while I believed I was signing for the warranty and GAP I had specifically requested. When I later went in to cancel the maintenance service contract, I asked Omar how he could do this to people and whether he remembered answering all my warranty questions during the sale. He had no response. The way I was transferred from person to person with no answers and no callbacks made it feel like everyone was trying to avoid taking responsibility. The salesman Omar even ran inside when he saw my car pull into the lot to cancel the maintenance contract. This has been one of the worst dealership experiences I've ever had. Between the questionable inspection, undisclosed mechanical issues, and what I believe were misleading finance practices, I would strongly recommend anyone considering buying here to carefully review every document before signing and proceed with extreme caution. read more

Purchased my second vehicle here in the last two years. Very happy with my vehicle and the prior service from Robert on maintenance. Would recommend dealing with Delano Carr for your new vehicle purchase. read more

Ed Morse Delray Toyota - Our new Grand Highlander from Ed Morse in Delray Beach, Florida - Car Dealers Near Me - Delray Beach, Florida

Service advisor told me I need my brake job done on my 2024 Camry and quote me over $600, went back to Service four-time still to now they can't even get my brake done correctly!! read more

Before I moved to Boynton I used a Toyota dealer in N. Palm for service - and it was WAY better. I was assigned a service manager who knew me and usually was able to get me in on time; car was always washed and vacuumed when I picked it up; wifi was good. Since I started using Ed Morse Delray Toyota, I get none of these things. Have only had oil changes and tire rotations here so far, so I can't really comment on the actual service, but the CUSTOMER service is way under par compared to others. read more

I bought my car brand new from this dealership! I bring it in for service and everyone is top notch! Love my service rep Lowens he is professional and friendly and communicative every time so I don't have to wonder what is going on with my car when it may need a repair Trust Ed Morse Toyota in Delray one hundred percent!!! read more

Bait & Switch I have been speaking with Sebastian Moreno and he provided me the out the door price and texted me $25,000 OTD for a 2025 Corolla LE hybrid. I show up today to make a deal and have them check a possible trade. The price increased to just under $28,000 including giving me $1,000 for my trade. This was a 1 day price increase of almost $4,000 from the out the door price only 1 day prior. Sebastian says his manager said the car was sold and the exact same model and features will arrive in 11 days but the cost increased. Do not trust Ed Morse Delray Toyota. read more

Ed Morse Delray Toyota - Car Dealers Near Me - Delray Beach, Florida

Robert Amato, Service Writer is great. The waiting room Cafe is good in a pinch but pricey. Work booths with power outlets, desks & WiFi, if you need to work while your car's in svce. make it easy. Ignore my referral to Cody Conley in sales. Turned out to be a bad, incomplete, experience. Once papers were signed, he didn't take the time to help with the newest tech in my Rav 4. So, anyone else, is my advice in sales. read more

Brought in a recently-purchased 2020 Corolla w only 17K miles on it to fix a persistent ticking noise in the left front tire area when braking. Although it took about two hours to find and properly diagnose the problem, they got it right and took another 90 to get it fixed right. But their service providing free round trip Uber within a 15 mile radius was a game-changer, as we were able to leave the dealership and have a relaxed lunch nearby without sitting and fretting while the repairs were being made. Parts and labor cost $300, well below what we were anticipating. We left the dealership quite satisfied at finally getting this problem fixed. read more

The service team puts on a professional front but in reality they are slacking off. It's taken them 3 and a half hours and counting as a write this to do the first service on a new four runner. That consists of rotating the tires and an inspection of the vehicle we were originally told an hour to a hour and a half but that has not been the case. Throughout this process we've been told it's almost done several times but again that's not been the case. If you do choose to get service here you should not wait around at the dealership. read more

Out with the old 2022 Corolla Hybrid and in with the NEW 2025 Corolla Cross Hybrid! Thanks to Bola, Jovani Caprio and Nicole Minello !!! Easy and no pressure sales experience!!! read more

Ed Morse Delray Toyota - 2022 Corolla Hybrid LE 2025 Corolla Cross Hybrid XSE - Car Dealers Near Me - Delray Beach, Florida

SALESMAN EDUCATION!! I recently leased my dream car from Ed Morse Toyota(Camry). I had a 1994 Camry that was totaled by a thoughtless driver, while parked in my front yard, 30 yrs. ago. I was only able to enjoy it for 2 1/2 years. It was with much sacrifice, I was able to afford another Camry. I was in a leased Hyundai, and informed my salesman I still had payments owing on it. He never informed me I would be responsible for those remaining payments. I don't know if it was my ignorance, or my salesman lack of training, that has caused my dream to become my worst nightmare!! I am now paying for 2 cars on a Social Security income. The dealership was nice enough to give me a Toyota credit card to pay the previous lease balance. Zero interest rate for 6 months, and 35.99% after that( based on credit worthiness). My credit score is 800+ 3 strikes I am out!!! SENIOR BLACK FEMALE read more

I recently took my car in for a 25,000 mile service. They called me and told me there was a nail in my front left tire and that I needed a new tire. I asked if they could patch the tire and they said they would not patch it based off where the nail was. I took it to my local tire shop where they inspected each tire thoroughly and notified me there was no nail in any of my tires. read more

Come hell or high water, this place will extract its pound of flesh. Be prepared to be told that if you don't replace you tires soon, you'll be driving a coffin with wheels. Oh what's that, you don't want to replace your air filter, well you might as well be breathing in toxic mold. The aggressive sales tactics leave a sour taste in my mouth every time I come here for a maintenance check. There is no place to charge your phone. You get no updates whatsoever on the progress of your car throughout the process. The car wash is always broken. Always. Between the aggressive sales tactics, the longer then average wait time, and the lack of amenities in the lobby, I'm not the biggest fan of Ed Morse Toyota. read more

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stay away from the service department. dishonest over priced. very poor returning phone calls.

Tried to charge $717 I looked up the parts on Toyotas website it was around $305 and charged $27.99 for dumb "shop charges" getting ripped off around $337 for 30min of labor don't recommend coming here and they make sure not to give you an itemized receipt so make sure to see everything broken down from parts to labor David Salton was my service advisor He also open admitted when I said oh so you guys just mark up the parts and he said yes and that they could do a price match after going back and forth read more

I have had the best service advisors ever every time I come in. Will and Stacy are 2 of the best I have had and I would never bring my car anywhere else! read more

USED to love Ed Morse Delray Toyota BUT over year and half ago major changes in service department and I was NOT happy with the service. They couldn't even get tire weights on properly YET they found multiple things needed on a 28,000 mile Camry - over $1200 right after the warranty was over. After multiple issues "attempting" to speak with the service manager, Toyota Corporate put me in touch with their Customer Service Manager - Jacalyn... AFTER speaking with her I KNOW WHY the dealership has changed, if this is who you have as a customer service manager, I was furious after speaking to her. I traded my Camry in for a different make and model and NO longer have to deal with this dealership. The sales department is great BUT after you buy you have to deal with the service department which has changed considerably for the WORST and this Customer Service Manager needs to find another profession. I'm glad I no longer have to deal with them again. Sad but true.... Owners maybe need to get more involved, this is there business and there are definite issues now, so different from years ago. read more

I am happy to say that my experience was Aplus . I leased a new Camry yesterday.my salesperson Delano was excellent as well as the General Manager Jim. What a major difference from three years ago. My wife and I were thanked for continuing our 50 plus years of being Toyota customers. My wife and I thank u for the time u both spent with us. read more

I recently purchased a new Toyota from this dealership. My salesman was Sam Saban. He was an excellent salesman. I did not feel pressured at all. I told him the deal I wanted and I stuck to my guns and we went back and forth and the deal was done. They made me feel like i got a good deal. If your buying a car make sure you asked for Sam. read more

we bought a 2022 Camry today our salesperson was Jordan King I cannot say enough good things about him his attention to detail was way beyond then we saw Omar to close what a great experience down to Mr Castro assisted with our auto insurance one stop did it all thank you they are all a tribute to your organization Cathy and Al Puzyn read more

Watch out for their payment packing or last minute price change tactic when signing your lease.You may agree on exact lease terms then while signing they hike your fee hoping you're too tired to notice. It's dishonest and I'm mad! read more

Check every point of the sale including picking up your vehicle at the end. watch your back

I'm so frustrated right now. I bought a Toyota Corolla 2024 car on Thursday, put $6,000 down, and thought I was getting a great deal. But just two days later, while driving to work, one of the tires exploded out of nowhere. I couldn't get any help from the dealership or my insurance because they're closed on Saturdays and Sundays. I had to call a tow truck and get the tire replaced at a nearby shop. After changing the tire, the car started showing multiple malfunction warnings. So, on Monday morning, I brought it back to the dealership, only to find out that my "good" used car has a ton of issues that aren't covered by the warranty. Now I'm stuck with a $745 repair bill and another $250 for replacement parts. All I wanted for Christmas was a reliable car... but instead, I got a headache. read more

I bought a Toyota Corolla SE, mind you with very good credit. They ran my credit 15 times and I ended up financing through Toyota. I ask them why they ran my credit so much and they said it doesn't matter. I have to finance with them. I paid off half the car a few months after I purchased it and mind you no finance charges were taken off. I paid 35,000 for a car with a tag price of 23,000 this company is an absolute rip off. read more

Went to Ed Morse Delray Toyota Used Cars to look at a 2020 Audi S4. The car looked great and ran ok. They could not offer any warranty at all and they recommend to go to Audi to get one, which is fair. You would assume that Ed Morse would have inspected the car thoroughly to make sure things were all there and working as expected. This is where they failed horribly, the car has a water pump leak and both catalytic converters were removed from the car. This work is going to cost me over $10,000 to repair and replace. No one told me anything about these two items or gave me any warning that these items had issues or were not in the car. Been trying to reach Anthony from the used car side and left several messages with no return call. I feel I got cheated by Ed Morse. This will be the only time I will ever consider Ed Morse for anything. The only shining light in this entire situation is Byron McNair. That man is the best thing that has happened to Ed More Delray Toyota. He was involved during the finance phase with Richard Alfonzo. So very polite and helpful and is a valuable asset to their team. June 20 (Updated): Anthony from the Used Car gave me a call back and I brought the car back in. The car does have a catalytic converter but its not the original converter that comes with the Audi. Its a modified converter, you won't the type unless you open the converter to see what type it is. The car is indeed modified and it was done by the previous owner. Both things are very difficult to spot and the owner should have stated that information up front so the sales person would know what was done and make a note of it. The issue with the water pump was not able to be corrected. Since I took the car to Audi to get it looked over and they spotted the leak and fixed it, Ed Morse could not help provide any additional financial help with that. If I would have brought the car back then Ed Morse would have been able to fix it (possibly at no cost) but since it was fixed at another dealership then its a no. So after working with Anthony in Used Cars, I changed my rating from one star to four stars. So I still slightly cheated yes but thats ok since majority of those two items were impossible to determine what was done internally to the car. However in regards to the water pump issue, we could have come to a better resolution. Even after all that I would now consider giving Ed Morse Toyota Delray a chance in buying a new toyota or used vehicle. I would be more thorough in buying a used car, but they do have pretty good new car selection. read more

I feel like I got cheated. And now I'm locked into a deal that I never would have done had I known. Sales person is gone now and I'm SOL!!! read more

Got best price here for 2024 Camry Good staff members, nice and clean dealership. My sales manager was James Schlotterhausen My Finance guy was David Jentka read more

Ed Morse Delray Toyota - Me trade in car and my new car - Car Dealers Near Me - Delray Beach, Florida

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I never thought I would write a review for a dealership, but our experience here was so amazing I had to. I walked in here, ready to be talked down to, and tricked into paying too much (like every other time I've been to a dealership) but from the beginning everything was the complete opposite. Elizabeth was professional and kind, she wasn't pushy at all and allowed us to take all the time we needed to make our decision. Jiovani was straightforward about everything, and even the person from finance (I think his name was David) was a pleasure to deal with. They have won a customer for life. read more

After buying a new and expensive car at this dealership several years ago, I was naturally expecting a modicum of good will demonstration from this establishment. No such luck. The "service department" turned out to be anything but service-oriented, at least in my case. I even changed the "service advisors" (a laughable misnomer), but the dismissive attitude remained. The people whose rent I literally was paying were simply not interested in my needs. MY needs - isn't what service is about? Other than crude attempts to sell me something - anything - they do not CARE. Unreturned phone calls, unanswered questions and the general bad vibe had finally convinced me to seek another outlet to patronize. Oh, and the car wash? What's that? Not once available through the YEARS of my service visits. Just plain shabby. A fitting example of the pride they take in their work. There is no mystery here: a direct result of bad managers hiring and promoting bad employees. Again, they just don't care and it shows. Wonder why the customers aren't returning? Well, wonder no more. I am currently looking to buy another vehicle and, needless to say, I'm more likely to spend my money on Mars than at Ed Morse Delray Toyota. Not a penny more ever again. This is how a basic lack of professionalism brings about bad reputation and translates into a real economic loss for the business. Avoid this outfit - it was an aggravation for me. read more

Jim Rieger is the man! Delray Beach, without a doubt has the most beautiful car lot I have ever seen in my life! Every car on that lot is taken care of. Everything is always so presentable. This branch offers a lot more than just Toyotas as well! I promise you they can help you with just about anything. This branch offers so much and the knowledge that the employees and the GM offer is absolutely outstanding. Special thank you to John for helping me pick out my new Toyota off-road TRD! I am sending everyone I know to Ed Morse Delray, Toyota! read more

Go to this dealership if you want to be told every lie in the book and get robbed without a gun is the best and most honest way I can describe the service and my experience at this specific Toyota dealership!!! read more

I tagged along with a friend when he went to have his car serviced. Checking in with the service advisor was quick and we were told the wait would be about an hour and half. We found two available seats in the waiting area. A table was set up with assorted bagels and cream cheese. I thought it was so cool to find a large kiosk in the showroom selling authentic Cuban treats. The space is rented by a lovely lady who is serving up empanadas, coffee, Cuban sandwiches, croquettes as well as juices, yogurt, chips, soda, protein shakes and pastries. I had a few bites of my friends beef empanada which was actually very tasty. My friends car service went well, the ladies room was clean and there is a playroom set up to keep the kids busy. Two stars is for the brutal sales tactics used by management, specifically Alan and Justin. First Alan came into the waiting area and literally went seat by seat asking if we were looking to trade in our vehicles, go for test drives etc. It really did make all of us so uncomfortable. I get it, that is how sales people make money, but there is a time and place for everything. You don't attack people with sales pitches while they are trapped and waiting impatiently for their car, especially when they have made it crystal clear they are not interested. After Alan walked away not even eight minutes later we were all approached by Justin. Same heavy sales pitch just not as polished as Alan. He actually told my friend that he desperately needed his car to add to his used car inventory. Then he went into an entire monologue about referrals etc. I am telling you he wasn't giving up anytime soon so I gave him an earful of my thoughts about his aggressive behavior and asked him to leave us alone. I will never buy a car in this dealership because it was so obvious management (Alan and Justin) only care about one thing and one thing only and that is making a sale. At one point Justin plopped himself in a seat next to a senior citizen and put the sales pressure on pretty heavily. This poor man was sitting reading his book and Justin just invaded his privacy. We sat and watched this in complete horror; it really was terribly inconsiderate. A few hours before my friends service appointment he received a text from someone asking him if he wanted to test drive a new car. Seriously, it started with a text before he even stepped foot in the dealership and got worse from there. We all found their behavior to be disgraceful and just not very nice. I mean if someone says no, then please leave them alone, especially the seniors. My main concern is that some older and more vulnerable people may be talked into making a purchase they can't afford or don't need; just because the sales managers won't take no for an answer. Two stars is for the Cuban kiosk and our awesome service advisor. Based upon my own experience I wouldn't feel comfortable recommending this dealership to anyone. They say a picture is worth a thousand words & pictures don't lie, so I made sure to snap a few pics of these managers in full sales mode. read more

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Do not purchase any auto mobile for this company!!!! His kid is running the show know and certainly does not have his fathers acquaintances and people skills. Purchased brand new card in April. Still waiting on second key that we were told would 2 weeks, still waiting with nothing but tons of excuses. Next stop is BBB and then district state attorney for resolution. Winston Brian Hughes - Toyota Venza M. Perry read more

We went to look for a new car. Were met by a salesman who spent two minutes with us and left after he just pointed at the car we wanted to look at. He never came back to help us. No one else came to us even as we were getting into different cars in the showroom. After being ignored for twenty minutes we left. We will shop elsewhere read more

Kelly Blue Book instant cash offer was $12,250, after being appraised at this dealership, they adjusted the offer, which is fine and expected. The kicker was, after not accepting the offer on the spot, and returning an hour later, this Esteban Ruiz said they can no longer offer the same price. Still willing to take the car off my hands, he said we can buy the car but not at the price you see there. Needless to say, we left. My advice is don't let Jonathan Cox or Ana Navarro schedule an appointment and waste your time! read more

Ed Morse Delray Toyota - KBB instant cash offer after being appraised. - Car Dealers Near Me - Delray Beach, Florida

After being contacted by Brandon, one of the service managers at Ed Morse Toyota, we were invited back in to rectify an apparent misunderstanding. All issues were promptly corrected at no charge. However. I had already purchased 4 new tires from Firestone, due to my loss of patience and anger. My Bad. Not theirs. I want to upgrade my rating, due to the due diligence of Brandon. Alls' Well That Ends Well Howard S Happy Again with Ed Morse read more