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    Ed Morse Cadillac Delray Beach

    2.7 (133 reviews)
    Closed 9:00 am - 6:00 pm

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    2024 Cadillac Lyriq Sport 3
    Dean C.

    A Complete 180° - From Frustrated to Extremely Impressed at Ed Morse Cadillac Delray Beach Last year I left a negative review after a disappointing service experience and even had to escalate the issue to the manager, Armondo Davila, who stepped in and made things right. I wasn't sure what to expect when I brought my 2024 Cadillac Lyriq back this week, but this visit was night-and-day different -- easily one of the best dealership experiences I've ever had. I was fortunate to work with service advisor Chris Toskulauzidis this time, and I can honestly say he is an absolute stand-up professional. Chris was kind, attentive, and proactive from the moment I arrived. He listened carefully to every concern, kept me updated almost daily, and truly went above and beyond. He personally took my Lyriq on multiple test drives to track down the noises I was hearing and made sure everything was fixed correctly before returning the car. The master technician on Lyriqs, Brian, was equally outstanding. He diagnosed the issue perfectly, applied the latest service bulletin that Cadillac released, and completely resolved a problem that had been plaguing my car for months. Brian even took the time to explain everything to me in detail so I fully understood what was done. I was provided a comfortable loaner vehicle the entire time, and when I picked up my Lyriq it was running better than ever. To Chris Toskulauzidis, Manager Armondo Davila, and Master Technician Brian -- thank you from the bottom of my heart. You three represent what true customer service should be. You turned a previously frustrated customer into a very happy one, and you've absolutely earned my future business and my highest recommendation. Ed Morse Cadillac Delray Beach -- keep these gentlemen around. They are the reason people will drive out of their way to service here. Highly recommend this dealership!

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    29 days ago

    Corey in Sales is AMAZING!! I wanted to get out of my Range Rover and he got the deal done! He was so kind and patient.

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    Ed M.

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    4 months ago

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    1 month ago

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    7 months ago

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    Ed M.

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    7 months ago

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    2 years ago

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    4 months ago

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    9 months ago

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    2 years ago

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    1 year ago

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    6 months ago

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    Ed M.

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    7 months ago

    Service Center is GREAT! Danielle Walker was my service agent and she was fantastic- prompt professional service. Thank you

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    Ed M.

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    1 year ago

    Excellent Customer Service in the Service Department they repaired my Cadillac. I had a difficult repair and they got it fixed!

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    6 months ago

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    1 year ago

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    7 months ago

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    7 months ago

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    1 year ago

    Pushy and rude. Trying to pass off a turd as a good car. Constantly telling me it's a used vehicle. Carmax out priced and out classed them

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    Ed M.

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    1 year ago

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    1 year ago

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    2 years ago

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    8 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    4 years ago

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    11 months ago

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    7 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Excellent customer service, people that care about your satisfaction. I definitely recommend them.

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    Page 1 of 4

    Ask the Community - Ed Morse Cadillac Delray Beach

    Review Highlights - Ed Morse Cadillac Delray Beach

    My service writer, David Silverman, was very knowledgeable, courteous, and friendly.

    Mentioned in 3 reviews

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    Delray Honda

    Delray Honda

    3.1
    (327 reviews)

    Leasing a car can be stressful, but Delray Honda made the entire process much easier than I…read moreexpected. I initially worked with Shane Sybil, the Internet Director, who gave me a lease quote over the phone and followed up by text with the details I requested. About a week later, Ed Haddad reached out to follow up on the quote and assisted us through the remainder of the process. Ed was patient, knowledgeable, and never made us feel pressured. There was a little confusion at first regarding whether the College Graduate incentive had already been included in the quote. I explained that, based on my original conversation with Shane, it had not been included. I appreciated that Shane honored exactly what we had discussed over the phone without any hassle. That demonstrated honesty and a commitment to customer service. Tony Bermudez in Finance was equally professional. He explained the paperwork clearly, made sure we understood everything we were signing, and helped us complete the transaction without unnecessary delays or pressure. The only hiccup during our visit was a wait of about 40 minutes to speak with the insurance representative because there was only one person handling insurance matters at the time. However, once it was our turn, adding the vehicle to our insurance policy took only about 7 minutes. Overall, we had a very positive experience leasing a new Honda Civic for our daughter. Thank you to Shane, Ed, Tony, and the Delray Honda team for taking such good care of our family. We highly recommend giving them the opportunity to earn your business.

    The good: not much to talk about other than they have a good selection of new vehicles for sale…read more Yes, I bought a new car but everything involved was a bad experience. From the time that I arrived and test drove an SUV, purchased it with cash and still had to go and sit at the finance dept., it took 6 hours of my time to leave with the vehicle only to return to have a part replaced the next week and they ordered the wrong part. The sales person Nicholas was nothing special. Nice guy but he could have cared less about making car buying a five star experience. It should not take 45 minutes to make a sale and a whole day to drive it off the lot. I will not be returning for any other service because if buying took forever, I don't care to experience the service department.

    Mercedes-Benz of Delray

    Mercedes-Benz of Delray

    3.0
    (343 reviews)

    I learned an inexpensive lesson today. Don't just make an appointment on the website - call and…read morespeak to a service manager first. My Sprinter has been making an odd noise and I have another 1000 miles to go before I'm home, so I made an appointment here for first thing in the morning. I figured I would spend the day working from the customer service area (assuming could diagnose the problem and could get the parts to repair). I was here at 7:00 and at 7:15, the service manager let me know that they typically hold on to Sprinters for at least a couple of days. Uh, what? He was quite nice about it. The service area is comfortable. There's wifi, there's a coffee machine and they have a small cafe (that wasn't open this early). Starbucks and more within walking distance. So now I'm headed home with the noise and I'll let my dealership back home in Charlotte deal with it. [Review 307 of 2025 - 1970 in Florida - 23869 overall]

    Recommend a Second Opinion Before Major Repairs…read more We brought our 2016 Mercedes convertible to the Mercedes dealership in Delray Beach because the convertible top was not going up. After their inspection, we were told the vehicle required: * Replacement of the convertible top * Repair of an oil leak * Repair of a rattling window The total estimate was approximately $7,000. Given the car's age (nearly 10 years old) and current value (around $14,000), we chose not to proceed and instead sought a second opinion from an independent mechanic. The independent mechanic found: * The convertible top was functioning properly and did not need replacement * There was no oil leak * The window rattle was minor and required a simple adjustment The issue was resolved for $250. Based on this experience, I strongly recommend getting a second opinion before authorizing costly repairs at this dealership. The initial diagnosis significantly overstated the work required, which raises concerns about the accuracy of their service assessments.

    Tesla

    Tesla

    3.9
    (15 reviews)

    We visited the Delray Beach Tesla location to test drive the Model Y and experience the…read moreself-driving technology. One of the biggest differences between buying a Tesla and purchasing from a traditional dealership is the no-pressure environment. Since Tesla team members don't work on commission, the experience felt much more relaxed and educational than a typical car-buying process. The team member started with about a 10-minute demonstration, walking us through some of the vehicle's key features and menu options while seated in the driver's seat. After that, we were able to take the car out on our own for a 30-minute test drive, which gave us plenty of time to get comfortable with the vehicle and its technology. When we returned, the sales manager took time to answer our questions and was knowledgeable and helpful. My only criticism is the lack of follow-up afterward. I ended up having additional questions once we got home, and a quick follow-up call or email would have been appreciated. Unfortunately, when I tried calling the location, I wasn't able to reach a live sales representative. Overall, the test drive experience was informative, low-pressure, and a great way to learn about the Model Y before making a decision.

    Federico and Brandon at the Tesla Delray service center went above and beyond. I had an excellent…read moreexperience from start to finish. What really stood out was their attention to detail and their willingness to go the extra mile to make the experience smooth and stress-free. Everything was handled efficiently, and they treated me with genuine courtesy and professionalism. I saw a review that said they were rude at this service center... Maybe that person's Tesla was in "Bad Mood Mode". Because there isn't a rude individual at this service center.

    Grieco Chevrolet of Delray Beach

    Grieco Chevrolet of Delray Beach

    2.5
    (148 reviews)

    My wife and I had an awesome experience buying our new 2026 Chevy Traverse LT…read more Daniel was amazing from the moment we walked in. He was so friendly, easy to talk to, patient, and never made us feel pressured. He got our beautiful new car to us in one day. He answered all of our questions, made sure we were comfortable every step of the way, and truly made the whole experience enjoyable. You can tell he genuinely cares about the people he works with, and it shows. A big thank you to Sergio, the manager, too! He was so helpful and made everything come together seamlessly. We really appreciated all of his help We absolutely love our new Traverse, and we're so thankful to Daniel and Sergio for making the car-buying process such a positive experience. We highly recommend asking for Daniel if you're shopping for a new car! Wouldn't go anywhere else!

    I am extremely disappointed with this dealership's customer service. I purchased a Corvette from…read morethem in January 2025 and also paid for a warranty, which was added directly to my loan. When I attempted to have my vehicle repaired, I was informed that the warranty was never activated by the dealership. Since August 13, 2025, I have repeatedly contacted the dealership regarding this issue. Despite countless phone calls and voicemails, I have only spoken once with Mark Rapp, the finance manager, and Sergio, the sales manager--and neither has returned any follow-up calls. I have even gone to the dealership in person, despite living far away, and the lack of care, urgency, and accountability is unbelievable. Because of their failure, I have been unable to repair critical issues on my vehicle. A functioning trunk is essential in such a small car, and now my seat belt has been torn for over two months. Due to the dealership's error with the warranty, I cannot get it fixed--putting my safety at risk should an accident occur. I have been told the dealership has gone through multiple finance representatives, which likely explains how this situation occurred, but that does not excuse the continued neglect or broken promises. No one follows through, and no one takes responsibility. I strongly do not recommend purchasing a warranty through this dealership, as mine was paid for but never honored. This experience has been frustrating, exhausting, and completely unacceptable.

    Ed Morse Cadillac Delray Beach - car_dealers - Updated June 2026

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