I was dreading going to a dealership to buy my new car. Historically, I have used online…read morepurchasing for my cars - simply so I did not have to deal with a live "sales person". I must say...this experience was by far the smoothest car buying purchase I have had in a very long time. Matt B. was so pleasant. He did not give me that "sales" guy vibe at all. Thank you so much, I am thrilled with my car!

​ I would give them zero Stars if I could. I brought my car in because my son hit a curb and broke…read morethe tie rod. They tried to charge me $18,000 . I started questioning and they couldn't stop lying through their teeth. At the end of the day they said who cares insurance pays for it so we want to double check and make sure everything's perfect. I looked at him and said that's not what it's about it's about you making as much money and ripping off insurance companies. ​

Service update was due on my Jeep Grand Cherokee, after having a previous good experience at…read moreSchumacher Jeep " Federal Highway " Delray ; I returned to to have the service completed, I met with service writer John Highfield very polite, took the car in immediately, contacted me upon completion received the car back clean & service completed as requested... Certainly I would recommend the service based on my experiences..

I normally like to visit an establishment. at least 3 times before I do a review…read more I have done reviews on first visits when the customer service was exceptional. This was my first time at this dealer. My 2019 Dodge Rebel had a recall. My service manager was David. He was very professional and efficient, he assured me that the work would be done in a timely manner. Was it? Yes it was. They gave me a ride home and picked me up. I am glad to know that when I return the staff is professional unlike another Dealer I used to go to. If I had to say anything bad DAVID WALKED ME THROUGH THE SHOW ROOM! THAT IS DANGEROUS FOR ME Thank you Schumacher. The pictures attached where in the show room. No pictures of my truck, it is in the witness protection program!

I learned an inexpensive lesson today. Don't just make an appointment on the website - call and…read morespeak to a service manager first. My Sprinter has been making an odd noise and I have another 1000 miles to go before I'm home, so I made an appointment here for first thing in the morning. I figured I would spend the day working from the customer service area (assuming could diagnose the problem and could get the parts to repair). I was here at 7:00 and at 7:15, the service manager let me know that they typically hold on to Sprinters for at least a couple of days. Uh, what? He was quite nice about it. The service area is comfortable. There's wifi, there's a coffee machine and they have a small cafe (that wasn't open this early). Starbucks and more within walking distance. So now I'm headed home with the noise and I'll let my dealership back home in Charlotte deal with it. [Review 307 of 2025 - 1970 in Florida - 23869 overall]

There is so much wrong with Mercedes of Delray and unfortunately it keeps getting worse. I have…read morepurchased cars from them in the past and like prior visits the buying experience was easy. This time I saw the car I wanted, the salesman was a nice guy and I had the car the next day. Simple and quick with no drama, however after that is when the experience went down. Because of the car level I purchased I was informed I would get a higher end loaner which in theory is nice but getting a loaner - any loaner can be difficult here so the promise of a "better" loaner is meaningless and at this point I would take a Yugo. The service decline has also impacted the now non-existent snack area and the shoddy low level car wash. While the listed issues are relatively minor the real problem is that I had a serious malfunction and the car's alert indicator failed which made for a potentially dangerous situation, one which was narrowly avoided. The dealership was of no help and I'm lucky to have safely made it there. Apparently they did know of the problem in the car (which is particular to that model) and I was not notified and on their end they could have taken simple mechanical procedures to lessen the probability of a breakdown or serious accident. When the car was ready they did offer me an Uber from my house back to the dealership but the Uber link had expired as they put in the wrong time and really that sums up this dealership.

On Jul. 11, 26 I decided to look for a new car. I ended up at Schumacher in Delray. Howard Borgen…read morecame up to greet me. I wanted a hybrid. He showed me several I liked and I decided to buy one. The experience was incredible. Professional, courteous AND I got a great deal!! We all hear about the horror stories at car dealers. I highly recommend this dealership. Scott Aijo Delray Beach, FL

I am writing this review with the hope that at least someone, or a few, do not make the mistake I…read moremade by trusting this company to fulfill the service they advertised. In fact, they deliberately caused the issues I am now dealing with on a daily basis. My 2021 Subaru Outback needed an oil change before a short road trip. The mileage was roughly 85,000 when we went in to the Service Department and desired no more than the oil change unless, they could possibly tell us any information about our battery being drained while not in use (more on this later). Our appointment was made for 10:00 a.m. and we arrived 20 minutes early. This was the first mistake as we did not speak to a person beside the individual that told us to leave the keys in the car and show us where to wait for over two more hours. When we were finally told to follow someone to a small office down the hall, we informed the liaison that nothing, absolutely nothing, besides an oil change and battery check (this was a new battery and the fifth one bought since the purchase of the vehicle) should be done as we needed to get back on the road. As one could probably guess, they diagnosed everything and said to get the car up to date on all the needs they stated were imperative would be around $6,000. These "needs" included many services that we had recently had done at a reputable Subaru dealership in Naples. For this amount of money, they still could not find the problem with the battery we had been dealing with for years. Side note: there is a Class-Action Suit against Subaru for a known drain to the battery while at rest causing a substantial decrease in battery life and stailing well before expected "low battery" problems. We have every intention of being part of this lawsuit. We have no desire for monetary compensation, we just want a . battery and car that is reliable as Subaru claims repeatedly to be. After stating that we only want the oil change and having a discussion about how multiple service stations that only deal with Subarus can't find the issue with the battery, we waited for the service. This took another several hours and we were on the road at almost 4:00 p.m., almost 6 hours for an oil change. The station, we were soon to find out, closes at 4:00 p.m. because as soon as we got on the highway, our car began to violently shake above 50mph. The tire was severely misaligned, this being one of the many suggestions that they stated we needed when we had it done earlier at another station and had no problem getting to Palm Beach from Miami (2+ hours) that morning. We called and got a message that they would not be open until Monday. I called on Monday and explained my frustration and desire to have this problem remedied at no cost. They told me to drive back up to Palm Beach and charged me over $1100 to fix a problem that did not exist until they got hold of the car. This alignment took hours, as you could expect with their track record. Now that I have my car back, the air-conditioning doesn't work as well as the following. The dash screen has very little respons, the eye-sight function goes out with every pressing of the brake, the air-pressure circuit no longer works, the car dies regularly because the fifth battery is dying (one battery should last well over 100,000 miles, plus many more), if the "Auto" is not turned off, all these problems are magnified, the radio often doesn't come on, the steering wheel locks when there is nothing in front of us, and much more. Many of these things are the very things they recommended we fix for $6000 when our car (except the battery) drove perfectly before their hands were on it. I strongly suggest you consider any other service department before this one. I will not use the word that comes to mind to describe this organization, but I hope you can guess. One star is too generous for what was taken from us

Corey in Sales is AMAZING!! I wanted to get out of my Range Rover and he got the deal done! He was…read moreso kind and patient.

Hard to believe it took an extra 2hrs in service WHY because they had to wash the car...lmfao…read morelmaothat's even far fetched for a car dealer

I have never been treated better at any dealership! Miguel was the most professional service…read moreadvisor and spent time explaining and easing my mind with a warranty issue that is being resolved. The service equates to a 5 star resort in attention no exaggeration. I will buy my next corvette from this dealer in the future ! Miguel must be recognized as an all-star employee!

I am extremely disappointed with this dealership's customer service. I purchased a Corvette from…read morethem in January 2025 and also paid for a warranty, which was added directly to my loan. When I attempted to have my vehicle repaired, I was informed that the warranty was never activated by the dealership. Since August 13, 2025, I have repeatedly contacted the dealership regarding this issue. Despite countless phone calls and voicemails, I have only spoken once with Mark Rapp, the finance manager, and Sergio, the sales manager--and neither has returned any follow-up calls. I have even gone to the dealership in person, despite living far away, and the lack of care, urgency, and accountability is unbelievable. Because of their failure, I have been unable to repair critical issues on my vehicle. A functioning trunk is essential in such a small car, and now my seat belt has been torn for over two months. Due to the dealership's error with the warranty, I cannot get it fixed--putting my safety at risk should an accident occur. I have been told the dealership has gone through multiple finance representatives, which likely explains how this situation occurred, but that does not excuse the continued neglect or broken promises. No one follows through, and no one takes responsibility. I strongly do not recommend purchasing a warranty through this dealership, as mine was paid for but never honored. This experience has been frustrating, exhausting, and completely unacceptable.

Everything from dropping car off to getting the car back in the time they quoted. Service people…read morewere very polite and helpful.

Warmly greeted. Service tech Justin was great. Knowledgeable staff. Fair prices. Excellent from…read morebeginning to end. Highly recommend.