Leasing a car can be stressful, but Delray Honda made the entire process much easier than I…read moreexpected. I initially worked with Shane Sybil, the Internet Director, who gave me a lease quote over the phone and followed up by text with the details I requested. About a week later, Ed Haddad reached out to follow up on the quote and assisted us through the remainder of the process. Ed was patient, knowledgeable, and never made us feel pressured. There was a little confusion at first regarding whether the College Graduate incentive had already been included in the quote. I explained that, based on my original conversation with Shane, it had not been included. I appreciated that Shane honored exactly what we had discussed over the phone without any hassle. That demonstrated honesty and a commitment to customer service. Tony Bermudez in Finance was equally professional. He explained the paperwork clearly, made sure we understood everything we were signing, and helped us complete the transaction without unnecessary delays or pressure. The only hiccup during our visit was a wait of about 40 minutes to speak with the insurance representative because there was only one person handling insurance matters at the time. However, once it was our turn, adding the vehicle to our insurance policy took only about 7 minutes. Overall, we had a very positive experience leasing a new Honda Civic for our daughter. Thank you to Shane, Ed, Tony, and the Delray Honda team for taking such good care of our family. We highly recommend giving them the opportunity to earn your business.

The good: not much to talk about other than they have a good selection of new vehicles for sale…read more Yes, I bought a new car but everything involved was a bad experience. From the time that I arrived and test drove an SUV, purchased it with cash and still had to go and sit at the finance dept., it took 6 hours of my time to leave with the vehicle only to return to have a part replaced the next week and they ordered the wrong part. The sales person Nicholas was nothing special. Nice guy but he could have cared less about making car buying a five star experience. It should not take 45 minutes to make a sale and a whole day to drive it off the lot. I will not be returning for any other service because if buying took forever, I don't care to experience the service department.

Bought over a $100k M8 competition and their service is awful , near to nonexistent…read more Just brought the car to get a new front tire. Here's how it went. Called 3 times and left a voicemail in which never got listened to. ZERO acknowledgment when arrived to pick up the car nor when walked over to the advisor , his first words were not hello they were "screens going to pop up it's a $50 deductible." A vape was left on the seat of my car that leaked some fluid & smelt the car like a candy shop. By car worst customer service , the craziest part was I was going to asked about the Audi r8 convertible they had to potentially buy it but not single person looked at me. 100% switching to a different dealership and or potentially just going back over to Benz.

​ I would give them zero Stars if I could. I brought my car in because my son hit a curb and broke…read morethe tie rod. They tried to charge me $18,000 . I started questioning and they couldn't stop lying through their teeth. At the end of the day they said who cares insurance pays for it so we want to double check and make sure everything's perfect. I looked at him and said that's not what it's about it's about you making as much money and ripping off insurance companies. ​

Service update was due on my Jeep Grand Cherokee, after having a previous good experience at…read moreSchumacher Jeep " Federal Highway " Delray ; I returned to to have the service completed, I met with service writer John Highfield very polite, took the car in immediately, contacted me upon completion received the car back clean & service completed as requested... Certainly I would recommend the service based on my experiences..

I normally like to visit an establishment. at least 3 times before I do a review…read more I have done reviews on first visits when the customer service was exceptional. This was my first time at this dealer. My 2019 Dodge Rebel had a recall. My service manager was David. He was very professional and efficient, he assured me that the work would be done in a timely manner. Was it? Yes it was. They gave me a ride home and picked me up. I am glad to know that when I return the staff is professional unlike another Dealer I used to go to. If I had to say anything bad DAVID WALKED ME THROUGH THE SHOW ROOM! THAT IS DANGEROUS FOR ME Thank you Schumacher. The pictures attached where in the show room. No pictures of my truck, it is in the witness protection program!

I learned an inexpensive lesson today. Don't just make an appointment on the website - call and…read morespeak to a service manager first. My Sprinter has been making an odd noise and I have another 1000 miles to go before I'm home, so I made an appointment here for first thing in the morning. I figured I would spend the day working from the customer service area (assuming could diagnose the problem and could get the parts to repair). I was here at 7:00 and at 7:15, the service manager let me know that they typically hold on to Sprinters for at least a couple of days. Uh, what? He was quite nice about it. The service area is comfortable. There's wifi, there's a coffee machine and they have a small cafe (that wasn't open this early). Starbucks and more within walking distance. So now I'm headed home with the noise and I'll let my dealership back home in Charlotte deal with it. [Review 307 of 2025 - 1970 in Florida - 23869 overall]

I would like to formally express my disappointment regarding my recent service experience at…read moreAutoNation Mercedes-Benz Delray Beach. Today, I brought my Mercedes-Benz SLS AMG in for its annual maintenance. When I purchased the vehicle, I also purchased the Vehicle Care Protection Plus package, which includes four prepaid services for over $2,000. Today was only my second service, meaning I have used just 50% of the package I already paid for. To my surprise, upon arriving at the dealership, I was told that they did not want to perform the service because the vehicle had accumulated too few miles. I was then informed that, if I wanted them to complete the maintenance, they would need to report to Carfax that the vehicle had approximately 10,000 miles, even though it currently has only 2,877 miles. As the owner of a highly collectible Mercedes-Benz SLS AMG, I found this extremely concerning. Falsifying the vehicle's mileage history would negatively impact its provenance and could significantly reduce its future resale value. I immediately expressed my disagreement and made it clear that I was not willing to have inaccurate information reported for my vehicle. Afterward, I spoke with two friends who work at another AutoNation Mercedes-Benz dealership. Both told me this was the first time they had ever heard of such a practice. They explained that prepaid maintenance services can be used whenever the owner chooses, regardless of mileage, and that there is no issue with using all four prepaid services within the same year if the owner wishes. They also suggested that perhaps the dealership was trying to sell me a separate maintenance service or another service package instead of honoring the prepaid plan I had already purchased. To make matters worse, I spent more than five hours at the dealership waiting for my vehicle, including over an hour during which it remained parked without anyone working on it. This experience fell far below the level of professionalism and customer care I expect from Mercedes-Benz and AutoNation. I purchased the prepaid maintenance package with the expectation that it would be honored without unnecessary obstacles or requests that could compromise my vehicle's history and value. I sincerely hope this matter is reviewed internally so that other customers do not have to experience a similar situation. Unfortunately, based on this experience, I hope I never have to return to AutoNation Mercedes-Benz Delray Beach.

On Jul. 11, 26 I decided to look for a new car. I ended up at Schumacher in Delray. Howard Borgen…read morecame up to greet me. I wanted a hybrid. He showed me several I liked and I decided to buy one. The experience was incredible. Professional, courteous AND I got a great deal!! We all hear about the horror stories at car dealers. I highly recommend this dealership. Scott Aijo Delray Beach, FL

I had a wonderful experience at Schumacher Subaru Service.Ronaldo, service advisor, answered all of…read moremy questions and provided outstanding service. My go-to service advisor

Corey in Sales is AMAZING!! I wanted to get out of my Range Rover and he got the deal done! He was…read moreso kind and patient.

Hard to believe it took an extra 2hrs in service WHY because they had to wash the car...lmfao…read morelmaothat's even far fetched for a car dealer

We visited the Delray Beach Tesla location to test drive the Model Y and experience the…read moreself-driving technology. One of the biggest differences between buying a Tesla and purchasing from a traditional dealership is the no-pressure environment. Since Tesla team members don't work on commission, the experience felt much more relaxed and educational than a typical car-buying process. The team member started with about a 10-minute demonstration, walking us through some of the vehicle's key features and menu options while seated in the driver's seat. After that, we were able to take the car out on our own for a 30-minute test drive, which gave us plenty of time to get comfortable with the vehicle and its technology. When we returned, the sales manager took time to answer our questions and was knowledgeable and helpful. My only criticism is the lack of follow-up afterward. I ended up having additional questions once we got home, and a quick follow-up call or email would have been appreciated. Unfortunately, when I tried calling the location, I wasn't able to reach a live sales representative. Overall, the test drive experience was informative, low-pressure, and a great way to learn about the Model Y before making a decision.

Federico and Brandon at the Tesla Delray service center went above and beyond. I had an excellent…read moreexperience from start to finish. What really stood out was their attention to detail and their willingness to go the extra mile to make the experience smooth and stress-free. Everything was handled efficiently, and they treated me with genuine courtesy and professionalism. I saw a review that said they were rude at this service center... Maybe that person's Tesla was in "Bad Mood Mode". Because there isn't a rude individual at this service center.

We can't thank Service Advisor Louis Costanzo and the team at Chevrolet of Delray enough for the…read moreincredible service we received. We experienced car trouble on our way home from Miami and were understandably stressed, especially knowing we had a 15-hour drive ahead of us with our two boys. From the moment we arrived, Louis completely changed the situation. He was kind, knowledgeable, compassionate, and genuinely cared about helping our family. He immediately got our vehicle into the service department, arranged a shuttle so we could enjoy breakfast while it was being inspected, and even made sure we had an Uber back to the dealership. Although the issue couldn't be fully repaired today, Louis took the time to thoroughly explain everything, answer our questions, and give us the peace of mind that our vehicle was safe to make the long drive home. That reassurance meant more than he probably realizes. Heading out on a 15-hour trip with your family is stressful enough without worrying about whether your vehicle will make it. Exceptional customer service is becoming harder to find, but Louis reminded us what it looks like. His professionalism, empathy, and dedication to his customers turned what could have been a very stressful day into a positive experience. Chevrolet of Delray is fortunate to have someone like him on their team. If you need a Service Advisor who truly cares about his customers, ask for Louis. Thank you again for going above and beyond for our family. We will always remember your kindness.

Service stinks. 250 per diagnostic and no guarantee they can figure out the problem on a vehicle…read morethey sold you.

Robert Amato, Service Writer is great. The waiting room Cafe…read moreis good in a pinch but pricey. Work booths with power outlets, desks & WiFi, if you need to work while your car's in svce. make it easy. Ignore my referral to Cody Conley in sales. Turned out to be a bad, incomplete, experience. Once papers were signed, he didn't take the time to help with the newest tech in my Rav 4. So, anyone else, is my advice in sales.

This dealership is shat. I bought a new rav 4 hybrid from them and I had many bad experiences…read moremostly with the staff here. They think people are dumb and don't know anything about cars. They treated me bad mostly when I went to get the compliment service which is included and I had to remind them that I had oil changes already paid for. Once you own your car they will call and email constantly and harass with their stupid cookie cutter emails and scripts for calls. After I've told them several times in writing to never contact me they still persist. Nothing against Toyota as a brand just this crap dealership which I'll never give my valuable business to again. Shout out sig buster you made me never want to return well done. I'll hold you accountable ed jag off Stop calling me and emails I'm done with this dealership for life my valuable business has moved elsewhere. I suggest others do the same.

My horn on my car stopped working so I made an appointment for a replacement since it was under…read morewarranty. They were greet about texting about reminders. Took it in on a Monday morning and found out they needed a new horn. Got a call from Matt who was great the next day that the part was in. Went back on Wednesday and left with a new horn.

I was called by someone from the Dealership advising that I was a year out from the end of my lease…read morebut they would like to get the car back early and asked if I would be open to coming in to discuss my options. I advised I was ONLY taking the meeting if what they were proposing required NO money down and a LOWER payment, otherwise, it would be a waste of our time because I liked my car, I had no complaints. The representative told me my appt was for 9:00am on Saturday with the General Manger, Jennifer. I arrived at 8:55am and was greeting by the first salesperson seeing a potential sale. Told him I had an appt with the GM, Jennifer, but he said he would be handling the pre-screening. Took some information and then told me I had a Salesperson already assigned and they would be right with me. My "salesperson" was close to 40 minutes from arriving to work that morning. But I was smoke screened with "he was moving cars around on the lot and would be right with me". If you are keeping track, we are on misconception #2, the first being that there is no GM named Jennifer. When the actual Salesperson arrived, he supported the "moving cars around" but embellished with it was JUST FOR MY APPOINTMENT because the Porters didn't do their job the night before. Misconception #3 and nice job saying your co-workers are slackers. We reviewed my vehicle and my current lease details. I already knew that this wasn't going to end well. I had a years worth of payments left that would roll over into the new lease. He danced around it and said the dealership was going to buy back my vehicle and I didn't really need to look at that number. Misconception #4. He actually scribbled it out when I told him the math wasn't mathing for me. We test drove a new vehicle and came back. That when the first offer was presented. No money down, and my payment dropped $15 a month. I looked at him and said "are you serious??" That isn't a drop in a payment, that's $180 a year. It wasn't worth it to me. He now circles back to the years worth left on my current lease (that we didn't need to pay attention to before). I said no and he goes back to the Sales Manager with his report. Now it's $100 a month down but we all know this means one of 2 things, a longer lease period or these fools think I'm just a dumb blonde and accepting the $15 down a month was going to work. So I told him no and that I wanted to go home and review my options. Aggressive sales tactics start. I felt like I was at an auction. "What do you want to be at? Can you meet me in the middle here? How 'bout this amount?" I stopped him and repeated that I was going home to ponder the options but didn't appreciate the Aggressive Sales. And here comes the Sales Manager..... here is his quote (ahem) "Hey, I just want to be clear, there was no pressure for a sale here. YOU CAME TO US!! I offered you $0 down and $100 less on your payment and you were not interested in saving money, so that's on you." Yep, if the dealership has cameras, please roll back the tape. I called the dealership later that day and asked to speak with the GM to let them know they had a few Training Opportunities. Of course the GM wasn't available but the mystery woman, Jennifer, was on the line with me. After I figured out that the Training Opportunities aren't just at the dealership level, but also the outside appointment setters, I explained my experience to her. She says, "so you don't want the $100 off deal that was offered?". I said No, it wasn't worth it. And her reply was "Wait, so you just called to vent??" Also hoping that recorded call doesn't mysteriously get erased. Facts of the matter are that I have purchased 4 cars myself, & my daughter purchased one, all in the past 9 years. They lost a very good customer with impeccable payment history.