I had a great experience with Orr Nissan. Enjoyed working with Jon Robinson. The process was quick…read moreand easy! I love my Altima! Margaret Perry Clarksville, TX 11/14/2017

UPDATE - do NOT recommend. Update 6/19/26:…read more After everything that happened with the vehicle I purchased from Paris Nissan, I attempted to resolve the situation reasonably and in good faith. I offered to settle for only half of the financial loss I incurred from the significant loss in value of the vehicle and even offered to remove my negative reviews because I appreciated that they had at least shown some willingness to stand behind their customer and try to help make things right. Unfortunately, communication has now stopped completely. Despite my efforts to reach a fair resolution, I am no longer receiving responses. What has disappointed me most is not that a vehicle had serious issues--problems can happen with any manufacturer. It's how a dealership chooses to treat a customer when those problems occur. When things went wrong, I tried to work collaboratively toward a solution. Instead, I was ultimately ignored. If you're considering doing business with Paris Nissan, understand that the true test of a dealership is not how they treat you when they're making a sale, but how they treat you when there's a problem afterward. Based on my experience, once things became difficult, communication ceased and I was left to deal with the consequences on my own. I hope other consumers will take this into consideration when deciding where to purchase a vehicle. Update approx 6/10/26: I am retracting the positive review I previously left for this dealership. When I originally purchased my *brand new* Nissan from this dealership, I had a positive experience and left a favorable review. Unfortunately, my experience after developing serious issues with the vehicle has completely changed my opinion. The vehicle experienced repeated repair attempts for the same safety defect (the first one less than a month after having it) and spent over 30 days out of service. When I ultimately returned it to the dealership (after owning it barely five months) because the defect happened again, both the salesperson and finance manager acknowledged that they believed something was wrong with it and stated that they would not be reselling it on their lot. Despite those statements, the dealership significantly undervalued the vehicle during the trade-in (approximately $10k) process rather than treating it in a manner consistent with its lemon law history. I was also told there was nothing the dealership could do regarding the situation and was encouraged to sign paperwork that, as I later learned, affected my ability to seek relief through Nissan corporate with them saying the only remedy was through the dealership. So both pointed fingers. What is most disappointing is that I trusted this dealership because I had purchased the vehicle from them and had been a satisfied customer. Instead of helping a customer who was dealing with a vehicle that had ongoing serious issues, I was steered toward a transaction that cost me a significant loss. My advice to other consumers is to thoroughly research their rights before returning a vehicle with significant repair history and not assume the dealership will explain all available options. For these reasons,I am withdrawing my previous positive review and can no longer recommend this dealership. Original post: This was THE easiest car buying experience I've ever had. They worked with me, were quick to respond, were upfront about pricing; financing was NOT pushy which was VERY appreciated, and they even delivered the car TO me. Fantastic, 5 star service!

I have worked with Smitty Motors for years!' Easy to do business with and will buy from again. I…read morethink I am on my 4th or 5th car from there. Great people to work with!!

My wife was interested in a Ford F-150 they had on their lot and went to check it out today. Turns…read moreout the Truck's windshield was completely smashed and needed to be replaced. The tires looked like they were in desperate need of replacement as well, with large chunks of rubber either missing entirely or barely hanging on. I get that this is being sold as a used vehicle, but when you're asking someone to pay $30k for a "used" truck, you would expect something better than this! When my wife asked for a test drive, the initial engine crank was enough for us to know right away we didn't need to take the test drive. It had definite sounds of mechanical issues. The old guy helping us today informed us that their mechanic makes sure all their vehicles are mechanically sound - which I have problems believing after hearing something like that engine just produced. I'm not sure they even bothered with any kind of detail of the interior either. The carpet protectors were still caked in mud. There was some unknown dried substance that had dripped down the sides of the center console, and lots of dust throughout the cabin mixed with some kind of animal fur throughout. I have no idea if they ever planned on addressing any of these issues, but this was not our idea of what a $30k truck should or would look/sound like.

Do not, I repeat do not take your vehicle to them to have recalls done. My husband took my 2021…read moreFord Bronco in to have recalls done. Nothing was wrong with my car. They replaced the battery which was new and blew my fuel pump up. My husband came and pick it up. He did not get out of the parking lot cause it would not stay running. So they gave him a loaner with no gas in it. Went back the next day and they told him it would be 850.00 for the fuel pump. Well if I wanted my car I had to pay it. So we paid it. I wrote several emails to them telling them that I would pay for the fuel pump and them pay me back for the labor since they blew it up. No one will even talk to me. When my husband picked it up they had left 2 sensors unplug. Thank God he is a mechanic and knew what to do. The manager would not talk to us at all. Then the girl we had to deal with Misty Salvador quit accepting my call or answering my emails. So they are the worst Ford dealers in Oklahoma. They treated us like krap. And all we done was ask for the recalls to be done. Their mechanic is no mechanic. Now my check engine light is on all because of James Hodges Ford. The manager name is Roger Ballard. They are awful people. Teresa Youngblood

Ford has lost a family of loyal Ford owners because of General Manager Roger Ballard at James Hodge…read moreFord. I was ready to buy a Ford Explorer, had signed all of the papers, financed through Ford Credit, and had waited over a week for invoice option accessories to be received and installed on this car. The car was to be delivered to me approx 150 miles away, and Roger Ballard was going to charge me an additional $250.00 to have the car delivered on a flatbed truck. I said "NO". This was the last straw. There were ZERO negotiations on this car, due to Roger continually not willing to negotiate. In the end, I was willing to pay $1400.00 under MSRP for a new car. Even though it was being sold as a new car, it had been driven by Roger Ballard as his personal car and already had around 600 miles on the odometer. Now Roger is cancelling this deal!! He is extremely unprofessional and I question how he managed to achieve his high position within Ford. My sales person, Katie, was great however, everyone else I dealt with was horrible. Buying a new car should be a happy memory, but Roger Ballard, General Manager at James Hodge Ford in Idabel OK has stripped that from me. Not only can I honestly say, I will NEVER buy from James Hodge Ford again, but I can also honestly say I will NEVER buy another Ford car ever again!! Save yourself from this headache, buy elsewhere.

Super nice people very respectful but will not be coming back as far as service department goes,…read morepretty much through their hands up and said I don't know what to tell you. Then come in and show them the issue they couldn't find and same results.

If I could give them 10 stars, I would! When Enterprise next-door did me wrong during a botched car…read morerental reservation? I walked next-door and was pleasantly surprised! From Kristen at the front receptionist desk to Holly at the car rental desk, and everyone in between it was an awesome experience with some great people service and thoughtfulness. I left my truck in the parking lot during our trip and the guy who helped me get it jumped within minutes I was more than willing to help when I didn't even expect it. I will be back Toyota! Thank you.

I went to Paris Chevrolet, because they had the vehicle that i wanted. I called in to get more…read moreinformation on the vehicle and thankfully, i was connected with Mark Ritchey. Mark was very friendly and helpful over the phone. Because i lived over 100 miles away, Mark helped me handle the entire deal over the phone. I told him what i would like for their car, how much i wanted for my trade and my down payment. He said, "let me see what i can do and when can you come in?". I showed up to Paris Chevrolet, thinking i was still in the negotiating process, but i was 100% wrong. Mark Ritchey had already gotten me everything i wanted and i was literally there to drop off my car and sign paperwork. As i walked in, everyone greeted me by name, like i had known them for years. I have . Blown Away!!!! I rarely give 5 Stars, but Paris Chevrolet is definitely a 5 Star dealership and Mark Ritchey is a 5 Star Salesman! Thank you all, 100% worth the drive to your lot.

used to be a great place to do business with. now, they are rude and unreasonable…read more I will never do business here again after buying multiple vehicles from them.

Extremely professional and went above and beyond. My wife was in town to spend the final days of…read moreher grandfather's life when her service engine light and wrench came on. Desiree McFadden was able to diagnose it online then had her bring it in. We did not buy the vehicle there, but because of the circumstances, they got her taken care of quickly, but in the meantime, gave her a loaner vehicle to drive. They showed what true customer service is. Thank you, Paris Ford and Desiree!

Just left the dealer and smelled oil.... By time I got home from my service. I lifted the hood…read more Oil fill cap on laying on ledge below wipers. Oil all over engine bay, air filter not connected. So someone slammed hood and never checked their work. Called and service manager and writer not in office, left message with whom answered phone. The person whom answered asked me to drive back to dealer..... 45 minutes.

I bought a used car from them and they didn't give me a jack or the fobb for it I paid for the…read morelicense it was supposed to be a farm tag so I had to take it to the tax office and pay for it again and they refused to reimburse me or provide the missing item. for the price I paid I will not be returning to this busines. I have been overcharged. several lending institution sent me letters saying that they denied my loan because the price of the vehicle was over by Bonham Chrysler

I live in California and was looking for a RAM 2500 truck with specific packages. I searched all…read moreover CA, AZ, NM and I was able to locate four dealerships in Texas that had the exact truck I wanted. One of the dealerships did not take me seriously since I was an out of state buyer, the second dealership wanted me to fly to Texas to sign paperwork, the third dealership said dealing with CA registration is a hassle...needles to say I was getting discouraged and was about to settle for a truck in CA. I figured I give the last dealership, Bonham Chrysler a try and see if they would be willing to help. I was transferred to Jimmy in sales, who confirmed that the truck was available and that they would be happy to sell me a truck! Car buying can be a pain when in person, but I was thinking that it would be even more painful over the phone. But that was NOT the case. Jimmy made the the process very smooth, from negotiating a price, to receiving the paperwork to sign and send back, to making sure my truck got on the transport truck safely. I received an awesome deal and I have to say it was the best car buying experience I have ever had. If you're in the market for a RAM truck or any other Chrysler vehicle go see or call Jimmy over at Bonham, he will make it happen!!

My experience with Bonham Chrysler has always been above exceptional!!…read more Joe Cross & Anease Oakley in the Services Department do an excellent job. Alway very business professional as well as very welcoming and friendly! Michael Davis is beyond outstanding! he is the only Services Technician that I trust with my car. Michael is extremely thorough and always performs quality excellent service. He goes above and beyond always. Bonham Chrysler is extremely luckily to have such a devoted quality technician, whom truly cares about the quality of work the work he performs!!! I drive in from Allen Texas to Bonham Chrysler to have my car serviced. I "Alway " feel at peace when I leave their services department. Thank You to all of the hard working employers at Bonham Chrysler for making sure I have a 10 star experience every time I'm in for services.

We purchased a Ram Promaster 2500 last February. Upon pickup we paid for the registration and after…read morecoming back to Florida found out we overpaid and had a credit of $147.22. On May 6th, Santa Rosa County Tax collectors sent a check for $147.22 which they cashed. Unfortunately, it's up to them to send the overpayment back to us, the customer. I have now been calling for 3 months.. spoken to Tony, Keith, Chad and have left numerous messages with accounting who never calls back. I know it's not a lot of money but everyone has told me they will take care of it, and nothing. Seems a little dishonest to me.

Well I still say this is one of the best places to deal with it's now been 8 months since I got my…read moretruck from them and it's great

We have bought multiple cars from this dealership. Every time I pull in the lot I am reminded why I…read morekeep returning. The cliche of they have made car buying what it should be. It is effortless. I am a woman who has been with my husband and then with my daughter, no games, no talking down to me. They have a great selection. The prices are so fair and honest if you do your market research that you almost wonder how they stay in business. They have always had what I am looking for, so great variety. No need to travel to a bigger dealership, although they could hold their own with anyone.

Buddy was very knowledgable and went the extra mile to help me find exactly what I was wanting. I…read morewas extremely pleased with his level of customer service.

Lacy and John went above and beyond to make this the smoothest car buying experience I've ever had…read more Worked out a deal on the phone and on text, found the car for me, went and got it, and I was in the dealership for less than 30 minutes total. I will be back!