After more than 20 years as a loyal customer, I can confidently say this place has completely…read morefallen apart. What was once a dependable, high-quality dry cleaner has turned into something I wouldn't trust with a rag. The change in ownership and management didn't just lower the standards--it destroyed them. I brought in shirts for a simple press and starch. What I got back was shocking. Burn marks on the collars and cuffs--actual damage that can't be undone. No starch whatsoever. And the "pressing"? Nonexistent. The shirts looked like they had been tossed in a dryer and handed back without anyone even bothering to check them. This isn't a mistake. This is carelessness and a complete lack of professionalism. Charging customers for this level of work is unacceptable. Save yourself the frustration and the cost of replacing your clothes. Stay far away from this place.

Since the change of ownership, this location has gone downhill. Alteration services are only…read moreavailable two days a week from 11-3p, and the lady is never there during these times either! Terrible! Time to find somewhere else after 15 years of being a loyal customer.

Mostly a good experience over the years here, but recently had an extremely rough experience…read morecleaning a rug that will ensure I do not come back. My dog threw up on the corner our rug, no major issue, let's go get it professionally cleaned. $150 later picked it up and stored it for about a month as we were getting work done on the room it was going in. The smell of the rug was awful. Smelled like a much more severe version of leaving your clothes in the washer while wet for a few days. Took it back, person said "it must not have been completely dry when it was wrapped up" - okay, lets clean it and give it a few weeks to make sure it's dry. No change. And they made me pay to have a rug that is now unusable.

We had an unusual problem. We needed to cover our pizza oven, but the standard cover did not…read moreaccount for a vent extension (which came with the oven). I brought the cover to the people at Pierce and they did an outstanding job fabricating a zipper for the side that now leads to a collared hole at the top. It now wraps around the oven and secures around the vent. It's beautiful work and I am very appreciative of the crew at Pierce. Wonderful tailoring.

On Thursday, July 3, I brought in six pairs of pants to be hemmed. I was leaving for six weeks on…read morethe afternoon of Monday, July 7, but the proprietor assured me that the job would be done by Saturday. It was not done by Saturday, and if memory serves, the store was actually closed on Saturday. Fortunately there was time to return on Monday before my afternoon flight, so I returned on Monday but the job was still not complete. I informed the proprietor of my travel plans and she promised to keep the pants until I returned. When I returned to retrieve them today I was rudely informed that "you already picked them up." I did not. Mt. Vernon Cleaners lost them, sold them, or gave them to another customer. I'm out $120 for the cost of the pants plus six good pairs of pants. There was no attempt to apologize or make amends. Don't patronize this business.

Miss Kim is A+ and talented as a tailor. If you can clearly communicate your vision, Mt. Vernon…read moreCleaners can execute the "sew" out of it. Dry cleaning also.

I highly recommend this place if you are looking for a local tailor to make adjustments to your…read moredresses or garments! Gen Z-era's are RIGHT! Sustainability = befriending a tailor! Stop fast fashion in its tracks by making a commitment to see a tailor for clothing repairs or adjustments :) Every time I have come here, I feel seen, respected, and valued for the considerations I have for a bridesmaid dress, dress for vacation, or a top needing a repair. The value of work is spot on, my clothing have lasted a long time. Parking is limited to street parking, there is no changing room in this cleaner so be sure to wear the item when you arrive if you need repairs or adjustments.

Great service and price. I needed a suit dry cleaned for the following day and was happy when I…read morepicked up the next day. The owner is a sweet person and texted when garments were ready.

I've been using this dry cleaner for several years now. They provide excellent service…read more Standard dry cleaning services and laundry services available. In addition they will Taylor or repair many articles of clothing. Prices are reasonable and the clothing is always cleaned or Taylor/repaired on time. Parking lot is small but there's always a spot.

Great service. Close to home. Quick turnaround time. Dry cleaning and alterations. Stain removal…read morewasn't a problem.

My wife, and by extension myself, do all of our dry cleaning and alterations here…read more Why it is great: *Friendly staff *Prompt *Saturday hours *Alterations are exactly as advertised *Dry cleaning is on point *Reasonable pricing What's not to like? Nothing that we've found to date. Maybe parking? It is a pretty small, hard to get into parking lot. Need alterations? Dry cleaning? In the Towson area? Give Lucy's Cleaners a try.

The service requested was denied with unclear explanation. I was asked to pay a deposit for…read morerequested service. This up - front deposit was not typical of prior cleaning services. Again, there was no explanation. The attendant displayed an unfriendly attitude.

I'm in here once a week. When I enter the store they warmly greet me by name and retrieve my…read moreclothing. Everyone is always so, so nice and engaging. The dry-cleaning prices are still affordable and reliable - I ask for stain removal or light starch - they're making note. And where else can you grab a donut and mail a letter in the same strip mall? :)

Despite other reviews of this place, I am always taken aback by the rudeness of the women who work…read moreup front. Today like always...rude! I do however keep coming back for the great dry cleaning services.

Alterations done quickly and professionally I think they also have the best prices.read more

This spot is my go-to for drycleaning and alterations. I lost a little weight, so I've had the…read morewaist and sometimes the crotch taken in on a few pairs of jeans, slacks, and linen pants. I've never had an issue or a complaint. The price was fair, I thought, at about $25 per pair of pants (when the crotch needed altering as well), and they've always had my clothes ready on time. Plus, I get to work on my Korean a little bit while I'm there! lol