Great office in chico. Reliable. Trustworthy. The team is there to help customers and always going…read moreabove and beyond to do so.

Tim is great and knowledgeable. On the other hand, Vanessa Is not. Example: i emailed her asking if…read moreshe could assist me with making a payment through the State Farm automated telephone system. I explained that I tried making a payment via phone after hours and in order to do that, i needed to provide a "key code " and i asked her to please provide that to me so I could make a payment via phone on my own. Her response was "I've never heard of that, it must be a system error!" That was her reply via email! I was in shock. She didn't even try to find out. I don't appreciate that type of response. I expected her to look into it and get back to me at minimum. I now know that the "key code"is found on your billing statement which is mailed out each month to customers. I am frustrated and feel that I may have to consider taking my business elsewhere.

Cristabel patiently helped me assess my insurance auto insurance needs. She answered all of my…read morequestions in a way that I was able to understand and I left feeling very good about having a more thorough understanding of what seemed appropriate coverage for my vehicle.

I enjoy dealing with Cristabel team member at your office on my insurance.Service with you is…read morealways timely and pleasant.Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future!

Very unprofessional!! Spoke with some Yahoo named MICHAEL today since Brian was out of the office…read morefor a week or so. He kept talking over me and would interrupt me when I was trying to explain things. I was very blunt and told him to stop talking over me but yet he continued to do it. his monotone voice with no inflection showed no concern or empathy for anything we were talking about. I was calling to find out why my premium went from $350 a month to $550 a month and he said it's because California insurance companies have been suffering a lot of claims and they need to pass that on to their customers so they are increasing our rates by 25%! When I asked about me adding a car two months ago and isn't that the reason why my premiums went up, he said, theoretically! Theoretically? He FINALLY looked into it and said yes, your premiums went up 13% by adding that vehicle. Makes sense. The 25% he was talking about has not even happened yet, come to find out!!! Took me 10 minutes to finally understand the real story from this clown. When I told him how rude he was being by continuing to talk over me throughout the entire conversation, he just acted like I never said anything and ignored my comments. He just kept talking over me. Probably one of the most unprofessional uncaring monotone bland "customer service" person (child) I've ever talked to. That might be an exaggeration, but he's definitely up there. Glad somebody's getting a 25% raise because it's not your customers! You, poor, poor Company, I really hope you survive! Lol. Stop trying to act like the victim. When every time you your business suffers, you simply increase our rates!!! We are the only ones that suffer, and your collective insurance monopoly is screwing all the little people that you claimed to care about so much. I know why there are no insurance in heaven, because there are no insurance agents! Lol, evil and uncaring! .... PERIOD!

I saves about $15 a month when I switched to Allstate using Brian's office. In addition to the…read moresavings, my coverage is better!!

If you want to save yourself time, money, and mental anguish visit Firm Foundations for your…read moreinsurance needs. Whether you need help navigating the CoveredCA, Medicare (you'll probably be needing a supplemental and/or prescription plan...surprise!) or individual insurance hell, Firm Foundations will be your trusted guide through this particular human Inferno (a Virgil [Stuart Kurtz) to your Dante [this is where your name goes], if you will). Call them now lest your soul be lost forever to the pits an anxiety and bankruptcy.

I'm turning 65 this year and it triggered the loss of health insurance coverage from my former…read moreemployer. I thought I'd be able to figure out Medicare for myself and independent insurance for my wife and dependent daughter. But after facing numerous decisions and difficult to answer questions, I realized I really needed help. I should have gone straight to Firm Foundations at the beginning! I fully recommend this place. We worked with both Dale and Stewart. They are extremely welcoming and friendly and you can tell they are genuinely interesting in doing the very best for their clients. Most important, it is apparent they are fully knowledgeable about the everchanging details of health insurance and they have the sophisticated programs to analyze each person's personal needs to come up with solutions. After our first meeting, we called back several times and they were always eager to receive and answer our inquiries. For those who don't know (I wasn't sure), brokers like this don't cost anything to the customer. If you are looking for a health insurance broker, you can go to these folks with confidence.

Very helpful, friendly employee Bralynn helped me today and answered all my questions. Thank you…read morefor being so patient with me.

Great customer service, Maria was extremely helpful with all the questions and concerns I had…read morebefore making necessary changes. I would recommend speaking with her if you need more detail information before making a change. Thank you so much for you help it was greatly appreciated

t was great meeting with Cynthia! She was so kind and helpful. I came in for an auto insurance…read morequote, but wasn't able to get coverage since I've had my license for less than three years. Even though it didn't work out, she took the time to listen to my situation and explain everything clearly. I've been feeling frustrated trying to find insurance with limited driving experience, and she really helped me better understand my options and what coverage I need. I left feeling much more informed and truly appreciate her help. I'll definitely be back next year!

I have been a customer for a little more than six years. Eddy and his team always go above and…read morebeyond. I have business, auto and life insurance all bundled. The times that I needed help with something they have handled the situations with such care. After everything is resolved they are always so good about checking in. I highly recommend this team. Thank you so much for all you guys do!

I am so upset with the awful service at Sweeney & Sweeney Insurance compared to the past. We had an…read moreagent named Melanie who called us back and got things done right away before the details got forgotten. Now, I have spend over 2 hours trying to get a simple matter (still needing to have a vehicle taken off our policy since March 10, 2023) addressed and it is impossible to do but it is affecting any more progress forward with my insurance. They are very incompetent and I will probably take my policies elsewhere.

This place is absolutely amazing. My work gets their insurance through them and they are so…read morehelpful! I don't understand insurance and they help me step by step through everything. I would recommend anyone here!!!!

So far it's good. Renewing policies now. Will know more. Invoice from Insurance comes really too…read moreclose to renewal date. Interest tries to help me anyway they can.

Called for a quote. Agent #1 didn't return my call. Called again and got connected to another agent…read morewho told me he didn't want my business because premium amount was my primary concern. Instead of actually trying to compete for my business, he acted like I should be happy an insurance agent would even talk to me being in a high fire danger area. After calling another company, I was able to get a great price from an admitted carrier. This clown didn't even bother to see who would write a policy for my address. Make sure you kiss the insurance king's ring if you call and pretend like you're happy they'll even talk to a peasant.