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Edelstein Andrew R, MD

3.7 (3 reviews)

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Pediatric Associates - Plantation

Pediatric Associates - Plantation

2.8(81 reviews)
1.1 mi

For well visits we usually are called in within minutes of stepping into the office. I absolutely…read morelove speaking with my child's pediatrician Dr. Santos. I talk to her about what I feel may be happening and what I've already done and she listens (I'm a provider as well). Doesn't shame me but instead reassures me and treats my child accordingly with the latest recommendations from the AAP. On sick visits we have had to wait a bit more than well visits, but the staff will even call you if you need to step outside to walk around with your child etc.. I personally prefer to stick to my child's main provider or Dr. Garter who is also very good and does a thorough exam as well. To come across a good nursing staff that works as a team is difficult. Some of the nurses like Christie has been with my child since he was born. My child has even accidentally peed on a nurse before and never did she give us a look. As embarrassed as I was she shrugged it off and continued to take the initial assessment.

A wait of over 90 minutes for a scheduled well check - patient was nearly forced to leave the…read moreappointment before seeing the doctor to avoid being late for work - just like a working adult, a teenager with a job will be in trouble if they are late. Just no excuse for a 9 AM appointment to be an hour and a half behind schedule. I was at the appointment and was surprised at the lack of respect shown to the patient. The nurse practitioner who handled the appointment lost patient confidence in the first two minutes by requiring the patient to respond "yes" instead of "yeah." Practitioner handed him a tissue without any explanation of what was needed, when all she had to say was "please spit out your gum. " Information which the patient came to the meeting prepared to share was not discussed because his attempt to bring up the subject was dismissed out of hand. The style of the nurse practitioner definitely impacted patient care. The situation is even more distressing because the original appointment was canceled by the office and, unlike the initial appointment which was with his established primary care physician, was shunted off to a stranger. It was an unfeeling, robotic "caregiver" experience. With a teenager just beginning to take charge of his healthcare decisions and communication, this was a badly handled mess. As a result of the communication style of the practitioner, patient was not even interested in making an appointment for the routine bloodwork.

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Pediatric Associates - Plantation
Pediatric Associates - Plantation
Pediatric Associates - Plantation - Why are the paper towels just out in the open directly next to the sink..?The bottom of the stack is clearly taking the splash from the sink

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Why are the paper towels just out in the open directly next to the sink..?The bottom of the stack is clearly taking the splash from the sink

Edelstein Andrew R, MD - pediatricians - Updated June 2026

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