I see a lot of negativity in here. I wonder if there are some external contributing factors at play there. Anyway, I am very happy with my service and treatment both from a therapy standpoint but also from the work the staff has provided me regarding billing issues with my insurance company. You have to remember people....it's a for profit business. They require a profit to pay therapists and staff and keep the lights on. I explained the issue, they worked with me, and I will say I am very happy with the outcome. If you want to ask me questions, feel free. I do recommend Eden counseling. read more

Very unprofessional and wrong diagnosis. Young college students did the actual testing and some analysis. I had these same tests done at least 3 times in my past...the psychologist did the testing and analysis. I had been promised my pastor or med doctor could sit in on the Zoom meeting. I found out Dr. Paul did not want them to partake in ZOOM meeting. I had been told they could ask questions after...not true. Would not recommend anyone go there. read more

My wife and I went to Becky VanValin, a therapist at Eden Counseling Center, for marriage counseling. The sessions were extremely unproductive. She would allow my wife to rant the entire time. She didn't nothing to help resolve our problems. She only suggested books for us to read. The book that began the end of our relationship was called "The Verbally Abusive Relationship" by Patricia Evans. From this book, my wife determined I was out to kill her, seriously. The author of the book isn't even a therapist or psychologist. Her website states she's an "Interpersonal Communications Specialist." I read the book, after my wife started calling me a bully and hid the pistol she made me purchase because of her COVID scare. It was unbelievable. It made every man who was ever dissatisfied with their partners, in any way, out to be a maniacal killer. I can't say I was perfect and didn't have things I needed to work on, but I never assaulted or battered battered my wife, as she came to believe I would. In my opinion Becky VanValin and her crazy "counseling" services are the main reason why we are now finalizing our divorce. Please, please, please, stay away from this woman. She may ruin your marriage too. read more

Last year I had found Eden Counseling to get tested for ADHD a few months before I was getting out of the military. Since I was still in the military, I had insurance through tricare that covers their office. After weeks of trying to schedule a testing, I finally had an appointment for the test. I went, waited in their lobby for 45 minutes past the testing time with no one in their front office to check me or anyone else in. I eventually left and called the office multiple times to see what happened and they finally answered and told me all staff was in a meeting at the time of my appointment. They said they would reschedule me through email and they never emailed me back when I tried rescheduling. They finally got back to me months later about rescheduling but by that time I wasn't in the military anymore so I no longer had insurance so I couldn't schedule an appointment. After all this, and them never doing ANYTHING for me, they send debt collectors my way for a $110 bill for a bill I never received in the mail or by email or anything that I was never even aware I owed (and probably don't owe). These people are scammers and they will never help you. Run away. read more

I went here for an evaluation for a diagnosis. They grossly misdiagnosed me when I was suffering from severe anxiety and stress in order to try to push antipsychotics! Their write up explaining my diagnosis was also very vague and poorly written! Beware! read more

The worst business practices of any therapy/counseling center I've encountered. My son saw Bonnie Erb, who was a sweet and most likely excellent counselor. However, each appointment he had with her (5 total) were all late by at least 20 minutes. This last appointment was over an hour behind and because of their scheduling issue, we were not even seen that day. We sat there an hour for nothing. The receptionist was very uninformed and had no helpful knowledge. Their course of action to remediate this was "sorry, we can give you the next opening appt in two weeks". Needless to say, we are no longer patients. read more

I saw Dr. Bonnie Erb regularly for 6 months and trusted her implicitly. I shared a lot of personal details and kept hoping she would offer advice or practical solutions that might help in my situation. She never did so. Trusting her was a very costly, damaging mistake. In my experience, Bonnie seems very nice on the surface, but has a huge sense of superiority and will immediately judge you for your perceived flaws. She will also lie to to your face and deceive you in the name of "treatment". She makes no apologies for this--I know, because I asked her why she lied to me and she was completely unapologetic. I was already dealing with a lot of stress and loss, but during the time she "treated me" the only concern she seemed to have was money. Her betrayal of my trust permanently affected my ability to find another "Christian" therapist who might actually do more than listen and judge. If you are looking for someone to offer constructive help and practical solutions for depression this is not the place. She will gladly take your money and let you talk, but she won't sincerely care about your welfare or growth as a person. I'm doing much better now (years later), but my experience with her gave "Christian" counseling a bad name. read more

I worked with Dr. Paul Van Valin many years ago, and I am writing this review to gain my voice after all these years. Working with Dr. Van Valin was a waste of my time. He would laugh in session and when I asked him not to laugh. He stated "it is a knee jerk response." I found no integrity working with Dr Van Valin. read more

My gripe is with the lack of professionalism by the two front staff girls. Nice at first but since then have let me down, repeatedly. I called to schedule an appointment, told by one person that it was a 2 week wait. My appointment was "scheduled" for 2 months out. I call hours before my appointment to make sure they had my number, only to be told the other one didn't actually schedule me. Frustrating but it happens. "Let me get in touch with (?) manager, I'll call you back." That was a week ago. I call again today and the answer was the same. Zero ownership, just "we don't know what happened." Now pissed and say as much but that I'm trying to stay calm despite. "Please don't use that language with me..." Now I'm so mad I'm shaking. "Is there anything else I can for you?". Yes, schedule the appointment. "I will, just don't speak to me like that." I didn't expect this level of childishness from a place that is supposed to help people with emotional issues. No apology for screwing up several times or making me wait 5 months for my first appointment. Don't let them waste your time like they are doing to me. read more

I was seen by a very helpful therapist, but the office charged Medicare for appointments I never had. Then, they had to gall to charge me over $500! I alerted Medicare who told me they sided with me against this practice. They also told me the business would send me a corrected statement, but I never heard from them! read more

I'm only selecting one star cause I have to. This place is anything but Christ like. I called to get an appt and they lady sound disgusted by me calling. She said she'd reach out to the therapist and see if anyone wants to take me which is not how you speak to patients. I never got a call back read more

This place is HORRIBLE. I have EAP and insurance and they assured me my insurance was good and I owed nothing for my visits. Then I get slapped with a bill for hundreds of dollars. I call repeatedly and leave multiple voicemails and we finally "work it out." It's been over five months and I just got another bill for $500. I wish I could get a restraining order against this place for all the anxiety they have given me. They won't leave me alone no matter how many times I connect them with my insurance or give them my EAP info. I was supposed to go for my anxiety and I left with way more anxiety. I wish I could give this place 0 stars. Seriously, save yourself the headache and grief. read more

Had a brief encounter with the office staff today. I applied for a job and was given an interview. At the interview, was told a completely different job and duties. I politely stopped the interview and apologized for any inconvenience or misunderstanding and explained I was not interested in the position. The office manager was rude and told me in a very hateful way that I had wasted her time! Wow, so glad I dodged that bullet. I feel sorry for any patient that has to deal with a nasty person like that. read more

I was excited to find this practice for one of my children. We have EAP and insurance, however, they require a social security number to book an appointment. I have not needed to provide this in years to any health or dental provider, even though they ask, but I was required to here. I guess I will have to look elsewhere. read more

Front desk rarely returns calls. Seems not possible to get through to an actual person

Love this place. Diane is a rock star counselor. I have seen many therapists over the years but finally feel connected to someone that has truly helped my anxiety. Give this place a chance. read more

Fantastic practice. While the front desk was short staffed for a period of time they have since hired an additional person and it has made a great difference. I've never had trouble getting in to see my counselor and I've had a great experience with my counselor. Front desk is very friendly and knowledgable and has returned all of my calls if missed. My counselor has been very helpful. One of the best decisions I've ever made. read more

Front desk is slightly incompetent. It's never that busy when I've come in and they seem to be clueless, forgetting to check me in, not knowing how to verf insurance, never returning calls. I was charged a $60 cancellation fee because I cancelled a few days ahead but they never got the message?? The only person I ever talked to that seemed to know anything was the billing manager, who was knowledgeable and kind. I wasn't thrilled with my counselor who stuck to a very rigid cognitive behavioral approach. I barely spoke during sessions, not from a lack of trying or want....seemed like she was just always treating me like a student, talking at me and making corrections when I spoke. Needless to say, I felt very uncomfortable and guarded. I gave it 8-10 sessions (which is a lot), thinking things would change. read more

This office will charge $60 for no shows and they don't care whether a person's disability contributed to the to it or not. Then they charge 33% late charge fee. read more

I am very disappointed with this place, no matter how many times a day I called, they never answer the phone, one day I call them 5 times and nothing, never got a call back either, when I finally manage to make an appointment, the next day they call to cancel it because the counselor can't make it. Cannot be any more sad about this place, specially because someone I trust told me that they can help me and my husband. read more