Lux Property Management was fantastic to work with! Communication was always clear and quick, with…read morestrong leadership ready to answer questions. The online platforms were modern and easy to use, which made the whole process stress-free. They reacted right away to the small issues that came up and solved them quickly. Expectations were laid out clearly, so there were no surprises. The property itself was very well appointed, fully furnished, and 100% ready to move into -- everything was in place and well thought out. If I'm looking for another furnished rental in Portland, Lux will be the first place I check.

If you are a homeowner looking to use Lux property management, think twice! Whatever you are paying…read moredefinitely isn't going to properly maintain your home. I just rented a home in Ferndale,WA. The pictures on Air BB were lovely right on the water. The listing claimed to be NEW 6 bedroom three bathroom home sleeping 10-12 people. We checked in for 5 days. The home was Shabby at best. Walls were covered in years of grime, visible mold in two out of three of the bathrooms, carpets were heavily stained as well. I requested a partial refund and was ghosted by them. All they want is a 5-star review but don't want to do any of the necessary things to get one.

I am very happy with my service and interaction with SYLO! Richard Escobedo is top notch! He went…read moreabove and beyond his job and made sure my Family and I were not only taken care of, but also set us up for the foreseeable future with his confident and friendly recommendations. I could not have asked for a better experience and I am 100% satisfied with SYLO and it is because of Richard. I feel confident that any and all request will be taken care of. I know how hard it must be during these crazy times but everyone I've had the pleasure of dealing with has been very accommodating and professional.

I lived at The Weidler and they are totally unconcerned with resident safety. They use the Door App…read moreto access to the building and units and I had access to a random resident's apartment for months. I told Joy about it three different times and each time she seemed horrified and then did not revoke my access to the other resident's unit. Upper management at Sylo was also not concerned with this, probably because they're too busy scamming residents who are moving out with bogus fees. Not worth the money, not worth the hassle, not worth the risk. They're gonna get sued one day honestly.

Decent communication during the application process, but when I moved in (the unit had just been…read morerenovated) lots of stuff wasn't finished, and even some items never were completed because it was frustrating to ask and have maintenance come by so often. It also took months to gain access to the included storage unit on site. After move out, (there is a clause in the lease about screws), it was over $100 for 6 total small screw holes. Other places that has fallen under wear and tear, and it felt predatory and like a money grab. They have some cute historic properties, and seem like a small local company but it is very corporate.

I scheduled for an appointment with their office. It was a challenging process. They had limited…read morehours to book for a viewing which doesn't account for most working class people who work in the day. When they finally booked me, the agent rescheduled my appointment on-the-day of the viewing without notice. I was frustrated and couldn't reschedule due to my standard M-F work schedule and they don't offer much flexibility other than on a Saturday, which they rescheduled. A few weeks later, I attempted to view another unit that opened up at the same apartments and they scheduled me for another Saturday appointment, and on the day of my appointment, a different agent from the last one also texted me pressing to reschedule my appointment. You cannot imagine the frustration. Strongly not recommended based on all the reviews I am not seeing on their property.

I have never been more let down by a business than I was let down by Best Life. Run away from this…read morebusiness. Everything seemed really great BEFORE I had tenants, there was lots of open communication, she explained everything. I felt like we were partners. But then as soon as I had people interested in the house, I had NO INFORMATION given to me about any of the financials. I was not privy to their lease agreement, the amount of the deposit, anything. I was also not given any information about when payments would be disbursed until I reached out and asked. This didn't feel like transparency. I was finally given my first payment 12 days after tenants moved into my house. I received a very small fraction of what they paid on move in. This was expected! Expensive, but expected. What was not expected was the re-key fee that Best Life charged me. I left complete sets of keys, there was no need to charge me the rekey. This shouldn't have been a big deal, but I received nothing but defensive communication in response. No apology. She offered to remove the fee but didn't apologize, when I explained why I was frustrated she FIRED ME. That was it. I would have loved for this to be a great experience with no hidden fees--this business advertises pricing transparency--but instead, on my very first disbursement there was a hidden fee. Disappointing to say the least. ALL I NEEDED WAS AN APOLOGY, INSTEAD SHE FIRED ME. I have no idea what will happen to my poor tenants.

As a tenant, it can be hard to find a property manager who is timely, kind, and responsive - we got…read moreso lucky! Noelle was professional and went above and beyond to ensure our rental experience was as smooth and comfortable as possible. Highly recommend!!

Currently a tenant for one of their properties for over a year. At first any issues and questions…read morewere handled professionally and promptly. Unfortunately, we currently have two different ongoing issues that have been ongoing for several weeks without any responses or updates. 1. They refuse to properly address consistent illegal parking on their property for over a year 2. One of our recycling bins has not been picked up for over 5 weeks (Zero updates since week 2) It seems when issues are too inconvenient for them enforce or solve they would rather stop responding entirely instead of taking accountability and responding to their tenants.

From the owner: Seamlessly supporting owners across the greater Portland-Area with Full Service Property…read moreManagement. We handle the details, elevating the investment and ownership experience.

Very clear management and policies. The values of the…read morecompany are excellent. Although I am relatively new to living as a resident in one of their properties; I am enjoying my lodging and see value in their management of the apartments.

I would give zero stars if that was an option. I had no problems with the prior management company…read more I have had issues with a loud upstairs neighbor for almost a year now and management has yet to fix the situation. I have have been compliaing since March 2025 when the inconsiterat cow moved in. Management does not return emails or phone calls. By far the worst property management company ever!!!! I strongly recommend you stay away from any property they manage.

What happenedto my 2nd review where I complained that the FAIR,KIND Gabby. left or was removed or…read moreANYBODY that is fair.Does guardian think we need a warden or supervisor.There is NO INCENTIVE to DO RIGHT or BE RIGHT. I asked the 'new manager for paperwork I asked politely. I want the proof there was a problem with'bugs' BEFORE I moved in .I ALREADY know the answer..the previous tenant 'told' me. I need it to protect myself against slander that I BROUGT it with me and that IAM solely responsible according to them. I left my last place in'perfect' condition,,got my ENTIRE security deposit back.I am 74 and sleeping on the floor .My quality of life has gone downhill plus losing my grandmothers 70 year old bible etc. When i told the slanderous neighbor I proved to the pest company there was NO BUG ACTIVITY she yelled at me and said I wss a danger because I won't. let them spray needlesly. I DO NOT to give a reason as to why..I asked politely I need the records previous to when I Moved InBY the way the bug problem is SYSTEMIC..not INDIVIDUAL its. mgt.'s responsibility

They rent out HUD/Section 8 apartments with mold, and then maintenance just paints over it instead…read moreof fixing it. I've filed a Fair Housing complaint. Oh, and FYI, their being sued along with a few other property management companies, and Law Enforcement. You can now add me to that list.

Called on 10/2, was promised a call back by Kevin the next day since he was the only one who could…read moretalk about the apartment I wanted apparently. Called on 10/4, got Kevin. He wouldn't even talk with me for 1 minute, said he had urgent business, was promised a call back on 10/5. Called 10 more times over the next weeks and left 5+ messages and never got one call back or even got anyone on the phone. If you are thinking of doing business with them don't. They aren't professionals. I think the owners must be getting high all day or something given their lack of basic courtesy or ability to answer their phone. Edit: Kevin finally got back to me on 10/17. To tell me that "We are not interested in working with you. Please stop calling our office." They are not serious people to do business with.

I have never written a review on yelp before, not even a restaurant or coffee shop. This is…read morewarranted. Please do yourself a favor and read this. Grant and Kevin did not seem to care about my interests as a prospective tenant for a unit in the Pearl District, and the amount of disrespect and total lack of good business sense really should be a warning to all of you. Two things that happened: 1) I was verbally told during my tour of the unit that there would be a hefty move-in fee charged by the building, which would be split between me and the owners. Later, during the lease negotiation, Kevin stated that this was never offered to me as an incentive (hinting that I was lying). I have a good memory, and rather than continue fighting with Kevin on what I knew to be true, I simply asked him if he would reach out to the owners and see if they would offer this incentive. I waited. 2) As a prospective tenant, you should know what rights you have and what expectations are reasonable. You should feel secure in knowing that if and when an appliance breaks during your lease, you have a written commitment from the landlord/owner that they will fix it within a certain amount of time. This absolutely needs to be in your lease. Well, during the lease negotiation, I insisted that Kevin place in the lease an addendum that made this obligation a part of the lease. Despite his promises in e-mails that the landlord is responsible for appliances (if the tenant doesn't break them), those e-mails mean absolutely nothing under Oregon law because the lease itself contains what is called a "merger clause" (meaning any prior writings or discussions are superseded--I am a commercial litigator). I waited. Well, after a day of waiting to hear back on my two simple and genuine requests, I get an email from Kevin stating that the owners had "pulled" the offer to lease me their unit. I honestly could sense this was coming, because these two gentlemen probably rarely, if ever, take the time to consider a tenant's point of view and make any alterations whatsoever to their "standard" procedure for signing leases. They simply do not "negotiate." This is not the right way to treat people. Landlords are not doing tenants a favor by "allowing" them to live in a unit. You are spending tens of thousands of dollars and putting your safety and well-being into the hands of these people. To be treated as if you have no say-so or valid input (and even be accused of lying) is a terrible way to begin a year-long relationship with people who are supposed to have your best interests at heart. Never will I ever deal with Pearl Property Management again. They should be ashamed and re-consider their business tactics. A report with the Better Business Bureau, sadly, may not be enough to inspire a change.

As Executive Director of Manufactured Housing Communities of Washington, I have known and…read moreinteracted with Sterling Properties for over 15 years. They stand out among our over 500 members for their exceptional professionalism as demonstrated by their being selected to develop and conduct a comprehensive training program for our other members. Their high level of commitment to their clients has singled them out among management firms as evidenced by the consistently positive feedback I have received from their clients. They are known for not only excellent management of the physical property, but also for their ability to deal effectively with resident concerns. Their mastery of all state and federal regulations is an added bonus to any property owner. If you are searching for the Gold Standard, look no further. .

"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

Terrible management with Bristol Urban properties. Lived in my apartment for over 4 years. Every…read moreyear it got worse. There was a new manager every single year. In the last two managers were totally incompetent and rude.

I lived in 3 separate Bristol properties over 8 years (Mt Tabor, Adare Manor, and The Vintage)…read more Overall, I'm satisfied. Here's why: Pros: 1) Lease transfer policy. They allow you to transfer to another vacant unit at any of their properties at any point in your lease- without large fees. This allowed me to easily move within the company several times as my circumstances changed over the past 8 years. 2) Building managers. My experience has been that the building managers (who usually live on site) are friendly and responsive to texts or phone calls with concerns. I enjoyed the community feel of having them there and developing relationships with them. All three were lovely people. You won't find that at corporate rental agencies. 3) Charm and location. These buildings are old and unique, and located in desirable parts of town. Cons: 1) Moisture control. I dealt with mold in all three units I lived in. It takes extra effort with cleaning and ventilation to keep manage this (temp monitoring, window fans, etc). But I never felt my health was at risk. And Bristol always repainted or repaired walls when I requested over the years, and were lenient with repair fees each time I moved out. 2) All three units I stayed in were very old and lacked updates. So obviously the cabinets, doors, shelves, etc. were not in perfect condition. I made the best of it. Based on my experience, If you're a good tenant, Bristol will be good to you. There are quirks to living in old buildings, but I found it charming most of the time. And I have wonderful memories from my time there.