I am very happy with my service and interaction with SYLO! Richard Escobedo is top notch! He went…read moreabove and beyond his job and made sure my Family and I were not only taken care of, but also set us up for the foreseeable future with his confident and friendly recommendations. I could not have asked for a better experience and I am 100% satisfied with SYLO and it is because of Richard. I feel confident that any and all request will be taken care of. I know how hard it must be during these crazy times but everyone I've had the pleasure of dealing with has been very accommodating and professional.

2/15/26, the barking has stopped after 13months. thanks…read more 01/06/2026, the barking has not stopped, Kriste Gannon. I am a neighbor who spent nearly a year since March 2025 reporting an ongoing noise disturbance caused by a barking dog at Woodlawn Apartments, managed by Sylo Property Management. In my reports, I consistently identified the dog as Luna and provided dates, times, and the specific location where the barking originated, including Unit 104. In response, staff repeatedly stated that there were no registered dogs associated with that unit or area and therefore claimed they could not confirm the presence of a dog. As a result, the absence of registration appeared to be treated as proof that no dog existed, rather than as a potential indication that a tenant might be in violation of the lease. This approach had the effect of denying the disturbance itself and made my repeated, detailed reports appear unreliable or exaggerated. Only after months of continued complaints did the barking noticeably decrease, which strongly suggests the source of the disturbance was eventually identified and addressed internally, though this was never acknowledged or explained. Rather than resolving the issue transparently, the Director, Kriste Gannon, later reframed the situation away from the unresolved barking and toward the volume and tone of my emails. I was told that my messages were "unkind, unreasonable, disrespectful, or unhelpful," that no camera would be installed, and that Sylo staff would no longer communicate with me in writing. I was further instructed to stop emailing and to contact the Portland Police instead, with the statement that police were "now aware" of my emails. No report, investigation, or wrongdoing was cited. This felt less like a good-faith response to a quality-of-life issue and more like a way to shut down continued communication without addressing the underlying problem. This pattern -- relying on registration status to deny a disturbance, reframing the issue around the complainant, and invoking authority to close communication -- ultimately changed the narrative without clearly resolving the issue. Based on my experience as a neighboring resident affected by this disturbance, I would not recommend Sylo Property Management to anyone expecting accountability, transparent enforcement of lease policies, or respectful engagement with surrounding neighbors.

I just wanted to write a quick review about the experience I've had with capital property…read moremanagement. We live in a really nice apartment in downtown Gresham ( Historic Old Town ) ; the building is called "Gresham Central Point" . It's in an awesome location, right in the middle of several cool restaurant's , cool shop's and yeah, several Bar's as well. That said , we love it here. The bonus is how well we're treated by the Management Company that oversee's our building. I cannot speak for everyone who lives here, but we have had an amazing relationship with all the folks from CPM ; literally all the people who I've interacted with, from the Leasing Dept. , to everybody in the Office, the Eric (the Main guy ) & especially the Maintenance Dept ... they have all been friendly, helpful & very Professional almost every time we have had to reach out to them with an issue, question , or need something fixed , they get on it right away, and seem to really care that we are satisfied. Look, this is pretty special, because I know that this isn't the "Norm" with alot of Management Companies. I will say that the few times we've actually had a complaint about something, they do listen , and try to do the best they can. It's not always resolved & admittedly Security has been an ongoing issue here in the past, But it seems as though they are trying to rectify all the problems that has beset our building going back the last few years. Anyway, we Just wanted to give a shout out and say that we're very pleased and feel lucky and happy living here in Old Town Gresham ! MKR & RMR

Decent communication during the application process, but when I moved in (the unit had just been…read morerenovated) lots of stuff wasn't finished, and even some items never were completed because it was frustrating to ask and have maintenance come by so often. It also took months to gain access to the included storage unit on site. After move out, (there is a clause in the lease about screws), it was over $100 for 6 total small screw holes. Other places that has fallen under wear and tear, and it felt predatory and like a money grab. They have some cute historic properties, and seem like a small local company but it is very corporate.

As a tenant, it can be hard to find a property manager who is timely, kind, and responsive - we got…read moreso lucky! Noelle was professional and went above and beyond to ensure our rental experience was as smooth and comfortable as possible. Highly recommend!!

I have never been more let down by a business than I was let down by Best Life. Run away from this…read morebusiness. Everything seemed really great BEFORE I had tenants, there was lots of open communication, she explained everything. I felt like we were partners. But then as soon as I had people interested in the house, I had NO INFORMATION given to me about any of the financials. I was not privy to their lease agreement, the amount of the deposit, anything. I was also not given any information about when payments would be disbursed until I reached out and asked. This didn't feel like transparency. I was finally given my first payment 12 days after tenants moved into my house. I received a very small fraction of what they paid on move in. This was expected! Expensive, but expected. What was not expected was the re-key fee that Best Life charged me. I left complete sets of keys, there was no need to charge me the rekey. This shouldn't have been a big deal, but I received nothing but defensive communication in response. No apology. She offered to remove the fee but didn't apologize, when I explained why I was frustrated she FIRED ME. That was it. I would have loved for this to be a great experience with no hidden fees--this business advertises pricing transparency--but instead, on my very first disbursement there was a hidden fee. Disappointing to say the least. ALL I NEEDED WAS AN APOLOGY, INSTEAD SHE FIRED ME. I have no idea what will happen to my poor tenants.

Very clear management and policies. The values of the…read morecompany are excellent. Although I am relatively new to living as a resident in one of their properties; I am enjoying my lodging and see value in their management of the apartments.

I would give zero stars if that was an option. I had no problems with the prior management company…read more I have had issues with a loud upstairs neighbor for almost a year now and management has yet to fix the situation. I have have been compliaing since March 2025 when the inconsiterat cow moved in. Management does not return emails or phone calls. By far the worst property management company ever!!!! I strongly recommend you stay away from any property they manage.

I appreciate GABBY from Guardian at the 'WESTSHORE' She. is FRIENDLY,NICE...but most of all FAIR…read more She DOES NOT PLAY FAVORITES..unlike the previous managent. If the 'favorites' said 'jump' the previous management said 'how high' They lied, filed false reports,used abusive language towards others. ..and noone said a thing. I was written up for eviction 11 times..once for'salty' language when the tub filled up with'dirty' water. I plunged all SUNDAY after hours was cranky ,later said sorry I'm tired written up 11 times mostly by teachers pet..old mgt.GABBY at Guardian is fair..still don't like authority..I pay rent on time..left last apt. perfect. HEAD of maintenance ULYSES deserves a RAISE..a great human being ,employee KUDOS to SAM and retiree KUHN

They rent out HUD/Section 8 apartments with mold, and then maintenance just paints over it instead…read moreof fixing it. I've filed a Fair Housing complaint. Oh, and FYI, their being sued along with a few other property management companies, and Law Enforcement. You can now add me to that list.

Called on 10/2, was promised a call back by Kevin the next day since he was the only one who could…read moretalk about the apartment I wanted apparently. Called on 10/4, got Kevin. He wouldn't even talk with me for 1 minute, said he had urgent business, was promised a call back on 10/5. Called 10 more times over the next weeks and left 5+ messages and never got one call back or even got anyone on the phone. If you are thinking of doing business with them don't. They aren't professionals. I think the owners must be getting high all day or something given their lack of basic courtesy or ability to answer their phone. Edit: Kevin finally got back to me on 10/17. To tell me that "We are not interested in working with you. Please stop calling our office." They are not serious people to do business with.

I have never written a review on yelp before, not even a restaurant or coffee shop. This is…read morewarranted. Please do yourself a favor and read this. Grant and Kevin did not seem to care about my interests as a prospective tenant for a unit in the Pearl District, and the amount of disrespect and total lack of good business sense really should be a warning to all of you. Two things that happened: 1) I was verbally told during my tour of the unit that there would be a hefty move-in fee charged by the building, which would be split between me and the owners. Later, during the lease negotiation, Kevin stated that this was never offered to me as an incentive (hinting that I was lying). I have a good memory, and rather than continue fighting with Kevin on what I knew to be true, I simply asked him if he would reach out to the owners and see if they would offer this incentive. I waited. 2) As a prospective tenant, you should know what rights you have and what expectations are reasonable. You should feel secure in knowing that if and when an appliance breaks during your lease, you have a written commitment from the landlord/owner that they will fix it within a certain amount of time. This absolutely needs to be in your lease. Well, during the lease negotiation, I insisted that Kevin place in the lease an addendum that made this obligation a part of the lease. Despite his promises in e-mails that the landlord is responsible for appliances (if the tenant doesn't break them), those e-mails mean absolutely nothing under Oregon law because the lease itself contains what is called a "merger clause" (meaning any prior writings or discussions are superseded--I am a commercial litigator). I waited. Well, after a day of waiting to hear back on my two simple and genuine requests, I get an email from Kevin stating that the owners had "pulled" the offer to lease me their unit. I honestly could sense this was coming, because these two gentlemen probably rarely, if ever, take the time to consider a tenant's point of view and make any alterations whatsoever to their "standard" procedure for signing leases. They simply do not "negotiate." This is not the right way to treat people. Landlords are not doing tenants a favor by "allowing" them to live in a unit. You are spending tens of thousands of dollars and putting your safety and well-being into the hands of these people. To be treated as if you have no say-so or valid input (and even be accused of lying) is a terrible way to begin a year-long relationship with people who are supposed to have your best interests at heart. Never will I ever deal with Pearl Property Management again. They should be ashamed and re-consider their business tactics. A report with the Better Business Bureau, sadly, may not be enough to inspire a change.

Disappointed but not surprised I'm far from the first person leaving a 1 star review…read more Management is straight up neglectful to start. The entire building is filthy, dog pee in the staircases, trash on the floors, never seen cleaners even vacuum the halls or stairways, only the lobby gets cleaned maybe once every month or two. The elevator in my building will break down multiple times a year for up to a WEEK at a time. Good luck if you try to complain about any resident, apparently smoking is just fine and dandy here! And management will dodge you if you try to confront them on actually MANAGING the building/residents. And I've heard from multiple people now about them "losing track" of deposits so you end up paying double what was initially asked or lose (in hindsight, "win") out on your rental. Run away from this management team. Seriously.

"I reported excessive noise from neighbors multiple times over two years, but the management…read moreconsidered it normal apartment living. Quiet hours are not enforced effectively."

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

I want to follow up from a previous review that I had written. Scott contacted me & we were able to…read moretalk about the problems with communication. The air is cleared, but unfortunately Sterling cannot help me at this point. Bummer!

Terrible management with Bristol Urban properties. Lived in my apartment for over 4 years. Every…read moreyear it got worse. There was a new manager every single year. In the last two managers were totally incompetent and rude.

I lived in 3 separate Bristol properties over 8 years (Mt Tabor, Adare Manor, and The Vintage)…read more Overall, I'm satisfied. Here's why: Pros: 1) Lease transfer policy. They allow you to transfer to another vacant unit at any of their properties at any point in your lease- without large fees. This allowed me to easily move within the company several times as my circumstances changed over the past 8 years. 2) Building managers. My experience has been that the building managers (who usually live on site) are friendly and responsive to texts or phone calls with concerns. I enjoyed the community feel of having them there and developing relationships with them. All three were lovely people. You won't find that at corporate rental agencies. 3) Charm and location. These buildings are old and unique, and located in desirable parts of town. Cons: 1) Moisture control. I dealt with mold in all three units I lived in. It takes extra effort with cleaning and ventilation to keep manage this (temp monitoring, window fans, etc). But I never felt my health was at risk. And Bristol always repainted or repaired walls when I requested over the years, and were lenient with repair fees each time I moved out. 2) All three units I stayed in were very old and lacked updates. So obviously the cabinets, doors, shelves, etc. were not in perfect condition. I made the best of it. Based on my experience, If you're a good tenant, Bristol will be good to you. There are quirks to living in old buildings, but I found it charming most of the time. And I have wonderful memories from my time there.