This was truly an emergency situation and I was in urgent need of a locksmith. I called around 10pm. Benjamin the locksmith arrived just fifteen minutes after I called. The bolt lock was very old and extremely difficult to open, but he fixed it very very quickly. He was kind, polite, and professional. I will not hesitate to call these guys first if I ever have lock trouble again, and I definitely recommend them to anyone in need of a locksmith now or in the future. I want to clarify a few things about how they charge for services because of the reviewer who gave them 1 star. Given my positive and straightforward experience with Edgewood Emergency Locksmith, it seems this person is frustrated with the cost of a locksmith's services in general, and is now misrepresenting the company as though the company lied to them and tried to trick them, when in reality, this is not at all how they operate in terms of charging for the locksmith's services. The initial quote that customers are given is just for showing up in an emergency--you are told this over the phone. You are also told that when the locksmith arrives, you will be given a quote for the work needed, before the locksmith begins. If you don't want to pay what you are quoted or want to get another quote from another company--they won't do any work and you aren't charged. It isn't like you are agreeing to an unknown cost and then have no choice but to pay up when the locksmith gets there. Pay if you want the work done, don't if you don't. Thanks so much for the wonderful service Benjamin at Edgewood Emergency Locksmith! read more

I was housesitting for my clients, and I needed to have a locksmith so I could care for the owner's pets. I called Edgewood Emergency Locksmith and they were able to have someone come right out. They quoted me $54.00 to start. Fine. They service guy didn't know the area, considering it was in Edgewood, and he asked me how to get in the front door since it was a apt/condo facility. I had the key, and he went upstairs. He tried his key, and it wouldn't work. He tried it a few times, and jiggling they handle. He said he couldn't get any "door bag" on the door, since it was a sealed door. He was there about 10 mins, and the door opened up. He then proceeded to tell me the fee was $149.00. I told him that's not what I was quoted, and didn't have that kind of money. He said it had to be taken care of then. I gave him what I had, $63.00, and then called the owner to tell them to charge the balance. I called the company the next day to complain that that wasn't right, to charge me for 10 minutes of service, no special equipment, and I didn't know it would be that much. They were rude, and finally I asked for customer service. That guy, Keith was really nice and said he would have the supervisor call me. (That was on a Friday.) No phone call. On the following Wednesday, STILL no call, I called back. Again, I had a rude man cutting me off, and saying he had a hard time believing that the technician never told me the fee. Well, he didn't. I never had a locksmith before. He sent me back to customer service (Keith) and he realized that yes, he was supposed to have someone call me back. He reassured me that he would have them call the next day at 10AM. Guess what, no call. My suggestion to anyone needing a locksmith, don't use this company. Their customer service is below par, they take advantage of people by bait and switch fees, and not honest. I'll make sure I share this on Yelp to prevent others from going through what I went through. read more