For two years in a row this has been the worst service I've seen. Last year I ordered for my daughter for Valentine's and she didn't receive them until 9pm. This year I ordered on February 6th. Called 3 times to be told they would be delivered but after all schools and businesses. That is not acceptable. She never received them. Called and got a I'm sorry. Told them a refund and the delivery but can't do that. Canceled my order. Won't use them again. Deliver in the order that you receive the orders not prioritizing where they go. read more

My cousin ordered my mother a Arrangement for her birthday and the fruit was frozen and old and the greenery was old dalso, she called and the lady was gonna replace the arrangement but when the got to the store the lady was rude and very unhelpful and the lady who my cousin had talked to wasn't there and the lady at the store couldn't do anything ‍ so my cousin was asking if she could have the plastic bowl the arrangement was in the lady said we will wash it out and reuse it for the new arrangement and that's jus nasty so we waited and the lady to return the the store which she never did so my cousin asked for a refund so the lady took her information and the lady still hasn't called her back this is ridiculous but what really kills me people always saying promote African American businesses the the service is horrible but this place needs to be shutdown read more

Edible Arrangements - Old fruit - Gift Shops Near Me - Chattanooga, Tennessee

The girl working was very rude and made us feel like we should not be there. Was told to tell my son to stay out side so the door wouldn't chime. Would not honor the specials they were running. Will never give this place business again. Wish this place would be one of the ones you pass and say "oh they closed too". read more

Words can't express my gratitude and joy to this amazing staff. I ordered a doubly delicious fruit bouquet for a close friend. It was very short notice and oh wow! They delivered! It was beautiful and perfect for the occasion. The owner was kind, polite and very understanding in spite of my desperate & tardy goal. They treated me special and even helped me determine which arrangement to order in such short notice. I recommend this Edible Arrangement for anyone who wants to celebrate and show love for a special person. It's located on Brainerd Road in a cute little shop. The staff was talented & welcoming. I can't believe how great everything turned out. I will be returning. I suggest you check them out. You won't be disappointed. read more

Hometown personal attention. Owner Melinda is an angel. Call store directly to place order. Do not use website.

It was done not as professionals as other edibles I have bought from, and the fruits weren't as tasty as other ones too. It was decent but I wouldn't order from this store again. read more

Great unique gift for anyone on any occasion. Will definitely order again! I was able to schedule my order for a future delivery date. Prices are reasonable for the products offered. Delivery fee was a little high but worth it considering i was not able to pick up and deliver myself. read more

Had an online order for pick up. Requested pick up at 4:30, showed up at 4:45 and still weren't ready. The lady at the counter was rude and I'm too much of a rush. Waited for almost a half hour until I got my order. There were about 4-5 people always waiting in the lobby. You would think being V-day they would have it ready to go....I'll drive to Hixson and fight bridge traffic before I come here. read more

This is my go to place for sending my love ones out of town thoughtful gifts that I know the family will enjoy. Fast and good service...

Beware. 1. First problem ... Ordered off the internet where supposedly one set of policies rules -- and a set of policies that apparently does not apply to the local franchise. 2. Internet parent promised same day delivery. Local franchise claimed to have been unable to deliver despite the two recipients being at home all day. 2. Local office first said they would refund entire order but keep the delivery fee (that was supposedly "local policy") ... then noticed delivery was supposed to be free anyway and suddenly came up with a new "local policy" which was to withhold 20% of the purchase price as a "restocking fee!" Which policy is it? Sounds like the policy is to charge the customer for something no matter what they mess up. read more

I placed an order for delivery. They charge a $14.99 delivery fee. I then had to pay an additional $25 because I needed it delivered between 9-11 am. At 11:00 am I called because it was still not delivered. They were rude, spoke over me and was argumentative. I wished I had read these reviews before ordering. I paid almost $40 in delivery fees and it was delivered 30 minutes late. I will never order from here again. Really disappointed. read more

I placed an order to be delivered on Valentine's day. I was very upset to find out that my order was not delivered when promised. I called the manager who apologized but then in return started making excuses why it was not delivered. You can't make up for special occasions. If I could give this place less than 1 star I would. I will never place an order to be delivered on a special day or any other day again. read more

I had a horrible experience with Edible Arrangements. This was my first time ever ordering and it was meant to go to my realtor as a gift. They did not deliver because it was supposedly closed when it was not. Many agents were there to accept the delivery at the front desk. When they called the recipient she said she was currently running errands but could be there in a bit. The store called me and told me I would have to pick the arrangement up within 60 minutes or I would be required to pay another $20 tomorrow. Definitely would not use again!! read more

I love them they are very nice and hands down have the freshest fruit.. The white chocolate strawberries are to die for...

Very frustrating dealing with this company. I tried ordering on two occassions. Spent a bunch of my time entering information, choosing an item and inputting purchase info. Waste of time. No product. Don't waste your time!! read more

I love this store. From the time you walk in the wonderful smell attacks your senses. The tree that is themed for each season is breathtaking and the service is impeccable. Not to mention the arrangements are delicious! I love shopping at this place. I feel like I am wonderland! read more

Like the other reviewers, I had a non-delivery issue. While I appreciate the owner's apparently sincere apology, and added a star to my rating for that, special days cannot be repeated and so fixing the problem and re-delivering the next day is not a good solution. I wish I had read the other reviews here before I trusted this particular store (each store is individually owned). If you don't mind whether your arrangement will arrive on the right day, then I can definitely recommend this store as the arrangement itself was great. However, if your arrangement is time-sensitive, you are taking a pretty big risk. read more

Gave order to a slow moving human, then sat on phone for 15 minutes to find out if they could actually deliver it today. I m glad i didn't give them my CC info yet because I was able to simply hang up. How do people stay in business like this? How can there be such lax customer service in a down economy? stupid. stupid. stupid. read more

Really nice arrangement. Unfortunately, major problem with delivery. I wish I had checked Yelp first as this seems to be an ongoing situation. If you can pickup, then this is a great location. If you need delivery, I would not trust this location. There is another location across town that may be more reliable -- I have not tried them. read more

I ordered basket for work friend. Arrived today. My friend was thrilled. I had no problems and will use again. They esp loved the bananas in chocolate read more

I wouldn't have even gave a star if I didn't have to in order to leave a comment. I have to say this was. By far the saddest arrangement I ever seen for the price . This was my birthday gift and I always wanted to get an arrangement from here but after seeing strawberries that were half bad and half the pineapples were suppose to b stars they were broke and I can assure u this was only worth about $15 dollars for a little over $100 it was pathetic and will never ever order here again. Sherries berries is the way to go by far ! read more

I have always been happy with Edible Arrangements in the past, having sent to different states & Canada. On May 10, 2018 I faxed an order to Store #226 in Chattanooga. May 11th, 24 hrs later, I still had no response, so I called the store. First of all I dialed for 10 mins getting a busy signal. Finally when I was connected, I was put on hold for 30 mins. listening to Valentine promotions in May!! When a 'fruit expert' answered, and I asked if she received my order 24 hrs earlier, she says "Yes but I was having trouble with your Zip Code." Well then she should have called me immediately. I was sending this arrangement to a young mother, with brain cancer, on Hospice in her home! Time was of essence. The 'fruit expert' proceeded to put me on hold 3 times again! I had written all information very clearly on my fax and SPECIFICALLY said DO NOT PUT HAPPY MOTHER'S DAY on this arrangement...for it is clearly a very sad weekend for this precious family. I just wanted it to read LOVE. The family sent me a photo when the lovely arrangement arrived...and guess what? In the middle of the arrangement there was a card saying HAPPY MOTHER'S DAY.! I realize this is a very busy weekend for Edible Arrangements, but they are NOT PAYING ATTENTION. You do not get a REPLAY on situations such as this and it left me feeling so frustrated. The store called me today and offered their apology..thank you Melinda. read more

My mother sent my son an edible arrangements gift on Monday August 27 from the Brainerd Road Store in Chattanooga Tennessee. My son is a boarder at a boarding school there - he is there 24 hours a day - every day- and he received 3 other packages for his birthday. Although the arrangement was NOT delivered, a full credit was not given for the amount charged. The school was in FULL operation, with a staff of over 200 faculty members, and my son has a mailbox and a dorm room number that ANY adult on campus could have given for delivery. He was also sick, so it would have nice to receive such a gift. They must not have tried at all. I would have expected a full refund - she did not receive one. I am very disappointed in this situation. I have used Edible Arrangements in Charlotte NC many times before via internet order, for gifts for teachers and friends, and I am not impressed with this 1) failure to deliver to a campus where there were plenty of opportunities to do so, and 2) failure to give my mother a full refund - since this clearly was not her fault. I would like an explanation - I have called the store and they would not talk to me at all about it. My mother is elderly and I am sure she was much easier to deal with - what can a 75 year old do about being treated unfairly? read more