Excellent customer service and arrangement!!! Definitely worth ordering and will do again!!

I ordered an arrangement for Mother's Day and it did not get delivered until the day after without any notice. It was melted and gross, my mom couldn't even tell what it was supposed to be. In order to have anything done, my mother or I had to bring it to the store. After a late delivery and an inedible looking arrangement, this store continues to inconvenience people. This is absolutely ridiculous and unprofessional. If you cannot fulfill the orders the day they are expected, communicate or don't accept the order. This franchise gives a bad look to the company name. read more

Edible Arrangements - Gift Shops Near Me - Columbus, Georgia

On mothers day order candy and flower. Flowers not sent have contacted them 3x no return other then there team is looking into it?

My mother went into the store today for her birthday treat. The lady told my Mother who was very excited," Oh that's just a sweet treat it's nothing major, I'm pretty sure I have some random stuff in the back, I'll be back." My Mother already didn't feel like celebrating and to hear her say there's random stuff in the back, she was so sad and came back looking depleted. We've done business with them before but this was totally unacceptable. read more

They have poor customer service. We spent over $100 didn't get delivered on the scheduled date. Then they tried to say it was delivered but we have camera all over which say aloud whenever anyone is near property. I'm very dissatisfied and would never recommend anyone order from this location. read more

Stay Away from this business. A close family friend ordered an arrangement for my wife who is going thru chemotherapy. they placed a card on our door and said no one was home, however we have multiple cameras to let us know when someone is here. it was placed on 9-17-25 and we called them on 9-19-25 to try and re-deliver. they said we will have to pay another delivery fee. They never called the person who paid them in the beginning to even let him know that no product had been delivered, but they kept his money then called him after we said refund him and told him to pay another fee. please stay away from these people. Customer service is rude and very unprofessional. read more

This Columbus GA store has no customer service skills. Stay away from this place. Lady was pretty upset they returned my refund and hung up on me. Umm bye bye Edible Arrangements, you lost my business. read more

I regret not reading these reviews before buying from here- Ordered a small arrangement for my husband while I was away on business. They called me 1 time for the delivery. I called corporate to get my money back but instead they supposedly did another attempted delivery. I never received a phone call about a second delivery nor did I receive my arrangement. When I called again they said they wouldn't deliver a 3 time and wouldn't give me my money back. I will never order from these people again- seems like a huge scam read more

Ordered for a Valentine's day delivery. It never came, and I have not gotten a reason it wasn't delivered. Can't get anyone at this store to answer a phone, call back, or reply to a message read more

My boyfriend bought me and expensive arrangements to be delivered as a surprise. Well because of this horrible service provided the surprise was ruined. He called 3 different time that day to find out why the arrangement was not delivered on the last call HE placed at 5:30 did they tell him the driver returned back to the store with the arrangement because he could not find the address. That is not correct because I entered my address in every search engine I could and it came straight to me. So I had to drive all the way over there to pick up my own arrangement because he was at work. The front person was rude and sarcastic. Then when he called on Monday about the issue the manager asked if she could look into it and she would call him back. After no call back he called her Wednesday and she act like she did not even know what happened and he had to explain it all over again. They did not even offer to refund him the delivery fee or anything but "I'm sorry that happened. " Worst service ever. Bad thing is we have been using them for over 13 years and this was our LAST time. read more

The arrangement I ordered from Edible Arrangements was awesome! Not only did it look beautiful, all the fruit was succulently sweet. I couldn't have asked for better customer service - the lady (her name was Carla too) up front answered my many, many, questions and helped me pick out the perfect arrangement. I only had to wait about 20-25 minutes after ordering, walked around the little strip mall and by the time I came back it was completed and waiting up front in their fridge. Thanks Carla and Edible Arrangements, I'll be a returning customer! read more

Edible Arrangements - Edible Arrangements - Fruit Festival Arrangement Strawberries, Cantaloupe, Honeydew Melon, Pineapples, Oranges, and Grapes‼ - Gift Shops Near Me - Columbus, Georgia

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Generally, I order everything online; however, I needed to make a special request and wanted to speak with the store. I called the Columbus, GA store and spoke with Carla. She was extremely pleasant and courteous. Everything I needed, she was able to accommodate, saying 'We can do that,' with each requests. She did share that this day was particularly busy and the order would have to be delivered later in the day. Even as busy as she was, she didn't rush me or talk over me. She repeated the order to make sure it was correct. Carla even delivered the arrangement. When delivered, my family was so excited and said it was beautiful and delicious. THANK YOU for the time you spent listening to my request, Carla, and making this a very memorable time for my family!!!! read more

The worst experience with this location ever.. Order a day ago come to pick it up not ready do to staff shortage.... (Not my Problem)... the presentation was tackey and the worst looking fruit I've seen in a long time.. there should have been aome kinds of codes broken for the way the arrangement looked, and the staff that was there was very unprofessional.... Columbus can do better!!! read more

Edible Arrangements - a box of chocolate covered strawberries - Gift Shops Near Me - Columbus, Georgia

They never on time....if you open at 9am then you should be ready to serve at 9am. Not getting in 15 minutes after opening time....it's worse when both workers came together smh! read more

DO NOT ORDER FROM THIS STORE. I have ordered from this store twice & had issues. They have not delivered both times and are impossible to get ahold of. Edible arrangements should just shut down this branch of the store if it's going to be so terrible. read more

I ordered chocolate covered strawberries and pineapples for valentine's day i placed the order a month before. i get there to pick it up and none of them have chocolate on it and the whole thing isn't what i ordered at all. when i ask why they aren't covered in chocolate i was told it wasn't what i had ordered so i pulled up the email receipt and it clearly says chocolate covered strawberries with sprinkles and chocolate covered heart shaped pineapples. apparently there was nothing they could do unless i wanted to come back the next day. so it doesn't matter if you order ahead they will mess it up last minute. extremely disappointed i paid $130 for something i could get at publix for $20. read more

My friend order edible arrangements for Valentine day. I received someone else order. I called & the manager just say I'm sorry we were just so busy. He told me to keep it I told him it was not fit to eat. I took the edible chocolate strawberries back to the business. The front lobby was not clean & the manager that came through the door did not look clean. Only think he could say that he was sorry & he refunded the money back to the my friend credit card. I informed my friend not to order anything from them that I have to eat.....The manager did not even try to make it right. He told me that he was sending the correct order the next day @ 9am. I waited till 10am & decided to cancel the order. Terrible customer service..... read more

Unfortunately did not have a good experience. Scheduled a delivery for a friend and there was an attempted failed delivery. No follow up after that. I called the next day of the delivery to ask for an update and the phone went straight to voicemail. Finally called four days after placing the order (delivery still not done) and they charged $10.00 cancelation fee. Would not recommend. I ordered from other locations and never had this problem. read more

My arrangement was gorgeous & the fruit was super sweet and juicy. The confetti berries are my favorite! The texture and the taste is a perfect mixture. The berries were huge! read more

Edible Arrangements - a fruit arrangement in a vase - Gift Shops Near Me - Columbus, Georgia

This was an absolute waist!!!!! They didn't deliver on the day it's promise, even after getting email confirmation. Then when you call the store to find out why you get the run around and excuse. Corporate was no better. Ordered on the 21 but looking at delivery on the 26th. That's ridiculous read more

Absolutely horrible experience with the store, do not order from them. I placed an order and under the delivery instructions stated that it will need to be delivered before a certain time or on a different day if they couldn't do that. I was never contacted by the store, but instead received an email of order confirmation. They delivered the following day, way behind the asked time.( Person already left) When asking for a redelivery of the item I was told they do not delivery at certain time, they do not read the delivery instructions, and as a customer I should have searched their website to find out that information of no specific delivery time. I didn't asked for a specific time, just to be delivered before a specific time. Oh and you are waiting for over 20 minutes for someone to answer the phone. read more

Absolutely horrible customer service! I was told my purchase would be one of the first morning deliveries after an unsuccessful attempt the day before. Only to have to call multiple times because the driver did not deliver the basket as he was instructed to do and when they tried to locate where he was, the woman told me that the driver wasnt logging his calls so she had no idea where the driver was. However, she assured me that she was sure my basket was due to be delivered any moment to the recipient, fast forward 3 hours later and no delivery nor a phone call. I called the office again and the person handling the call gave me an attitude. I immediately ask for a refund. I will never usr their service again npr will I recommend them to anyone in Columbus,Ga. read more

My boyfriend ordered an arrangement to be delivered to me for valentines day, no delivery, no call, no message or anything, these arent cheap, after still not hearing from them this morning, he called and cancelled, he was extremely upset that my valentines gift never showed up, and i was upset because he was trying to be romantic and send me a delivery. If a company cant deliver an order, then at least call and tell the person that ordered that there was a problem, not satisfied, this is the second time he ordered from them, we like to give businesses a chance, as of now though, very unhappy ! read more

The arrangement was pretty. ...but they messed up and did not deliver it to my work. ..then they delivered the arrangement finally to my house after dark...I tried to eat the fruit but it was hot and soggy! Thanks but no thanks! !!! One star it did look pretty! Very upset and disappointed. read more

I sent an arrangement to my boyfriend when he was out of town on a work trip and I gave them the wrong hotel info originally. I called and they went and picked it up and delivered it to the correct location for me Free of charge. They were very helpful and the arrangement was amazing! read more

My hubby ordered arrangements on Saturday to be delivered on Valentines Day and was told that it would be no problem to make sure they are delivered on Valentines Day. Valentines day was yesterday and I never got my arrangement that he spent $150+ on! He called multiple times and was told they were on the way. We wasted our whole afternoon, dinner plans ruined, waiting on this fruit that never came. This was the worst Valentines Day ever. I called and was told that I could come pick up the order or they could try to deliver it today when it was supposed to be delivered yesterday? Why would I want some soggy fruit? and why wasn't it delivered yesterday after being told multiple times they were on the way? No thanks. My order was cancelled and they said I would get the refund in 7-10 days. They said they were sorry but that is it. Ridiculous. A refund is nice, but I cant get my time back. Thanks for ruining our day! read more

I ordered an arrangement for a coworkers birthday and was very disappointed. For the amount of money spent on this arrangement you would think that they could provide ripe fruit. The only fruit that had any flavor was the grapes. I'm not sure if I will try them again. read more

I was in crunch and Priscilla came through!!! This was my first but certainly not last experience working with Edible arrangements in Columbus, GA. I had a doctor working for my at the Columbus GA army base... Today was her last day... We had arranged to have flowers sent to her at the facility, however, she just informed us she would be traveling home to England tomorrow therefor wouldn't be able to enjoy the small token of appreciation we were sending her, so I thought... edible arrangements was something she and her colleagues could enjoy together on her last day! When I called edible arrangements, Priscilla greeted me with a smile ( I could hear it in her voice) I asked her if she could deliver something last minute and she told me it would be a stretch but would see what she could do. I explained to her my situation and without hesitation she said "I'll take care of you" (maybe not those exact works but as a customer, that's what I heard!). She was delightful and did take care of me!! Feeling so thankful! Thanks again... You saved my butt and made someone feel appreciated today!! Looking forward to doing business with you again. Next time I'll call ahead read more

I ordered an arrangement from this location just before Easter. It was my first experience with Edible Arrangements, and I have to say that it was terrific. The recipients were delighted, and they said that the appearance of the arrangement and the quality of fruit and treats were excellent. I just placed my second order, and I will be using Edible Arrangements at this location often in the future. Thank you for such wonderful work! read more