Zero stars should be an option. I placed a time-sensitive order with Edible Arrangements, and it was either assigned or accepted by this store without my knowledge, because apparently the other stores did not have the product. I made it explicitly clear that if they could not meet the delivery timeframe, I would cancel. The store initially told me they did not have the staff to meet that timeframe. I reiterated that timing was critical. They said they would speak with a manager, then called me back and confirmed they could meet the delivery expectation. I relied on that representation. They did not perform as promised. The order was delivered late, and they failed to notify me of the delay, which eliminated my ability to cancel or make alternate arrangements. The timing and the surprise were the entire purpose of the transaction, and their failure defeated that purpose completely. I also expressly instructed them not to contact the recipient under any circumstances because it was a surprise, and they ignored that instruction and the recipient was contacted anyway. When I attempted to resolve this directly with the store, the situation deteriorated further. I was met with discourteous and dismissive behavior, and the manager changed his account of events multiple times during the same conversation while contradicting what had already occurred. Rather than taking responsibility, the store deflected blame to me first then the corporate office and refused to correct the issue. Corporate contacted the store on my behalf during escalation, and even then, the store refused to issue a refund and instead offered a partial substitute that does not address the failure. That response confirms this is not a misunderstanding. It is a refusal to take accountability. This was: A clear promise to meet a time-sensitive obligation A failure to perform after confirming that obligation A failure to notify of a known delay A complete defeat of the purpose of the transaction A disregard of explicit delivery instructions And a refusal to correct the issue even after escalation I am now pursuing further action based on how this was handled. If timing, reliability, or basic professionalism matter to you, I would strongly recommend you reconsider using this location and seek an alternative. read more

Edible Arrangements - Gift Shops Near Me - Cumming, Georgia

I have placed multiple orders from this location since my parents moved to Cumming in 2020. They originally got rave reviews so I continued to order. Unfortunately my last 2 orders were not good at all. I ordered fruit, cakes and flowers for my mom's birthday in September and she seemed disapointed when I asked her about her gift. My dad told me the flowers came all wilted. I decided to give it another chance for my dad's birthday and Thanksgiving. I sent a large arrangement and upgraded to half of the strawberries being chocolate dipped. I was told by multiple family members to please not order from them again. The fruit was sub-standard, only a few strawberries had any chocolate at all and those that did had only the very tip dipped, not even half the stawberries. Save your money. I will not order from here again. read more

Had a same day delivery, but unfortunately due to an incident; I needed to cancel my order. Staff was very helpful, processed my refund. Mikayla was very sweet & helpful, especially since their online system did not work when I cancelled my order. Friendly staff!! read more

first of all i am a senior and the lady was talking so fast i could not understand her when i didnt get my receipt emailed to me i called and she said she had the wrong email but the products were delivered i call my cousin to make sure he had gotten them it was for a death he was given the wrong stuff and when he called to say the card was made out to somebody with the name hudson he could not understand the lady either then the driver called me and said i am sorry but i delivered the wrong stuff to the wrong people such an unprofessional way to do business do not use them read more

Thank you for the delicious birthday sweet treat. I had an email club freebie with no required purchase- the associate was very nice and pleasant. The pineapple was perfect! read more

I wish I could choose O STARS! I ordered a $25 box for my mother for delivery on 10/3 for her Birthday. They were delivered later than requested. When she opened the box, 2 of the strawberries had MOLD growing out of them. She called the store and they refused to give me a refund for the order. She issued me a credit of $7.49 (2 strawberries) for an order that cost $37.78. My mother is not going to eat anything in the box, with MOLD. The store said they didn't know if they would have another driver in the area to deliver her a new box. She doesn't want another box, she doesn't trust they are following proper food prep and storage. She just wants me to be credited back, and they refuse to make this error right. This is completely unacceptable in the food industry and how much it cost. They really should credit me back & deliver her a bigger order, because of the hassle. I am a broke college student, who saved to be able to surprise my mother for her birthday. She still has the box and everything it contained, but she is 45 minutes from the store location. She shouldn't have to deliver this to them for proof. They should send a driver to pick it up. Very very poor customer service by this location in Cumming, GA. This happened on Monday, Oct. 3rd and she called the store on Tues, Oct. 4th. I have attached pictures from Oct. 4 & today, Oct. 6th...mold is still growing (last pic) and everything is still in the original box. We will be contacting their corporate office. Unacceptable & gross. Order # W01085255571-1. read more

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Son got me an arrangement for Mother's Day. He paid for delivery and asked for item to be left at front door. Instead they never came and gave lame excuse that they went to another address and that no one was home. Which was not true. I checked our front camera and they never came. My son was so disappointed because he wanted to do something special for me in Mother's Day and it would seem that staff was really rude. I told him to get a refund because there was no point rewarding a business when they were providing such poor service. They stopped answering the phone even when I tried calling. So I went to the store to make sure he got his money back and no one was there. This was well before the store should have been closed. Other people were also coming up to the store while I was there to see a closed door with no one inside. read more

Bought a brownie which was good little mushier than I expect and I also bought a little cheesecake which totaled out to be $10.68 together, the cashier was nice everything was nice, except for the fact that the cheesecake is as hard as a brick read more

I went to edible arrangements to get a anniversary gift. So when I picked it up and was not happy. I went back in the store and asked why there was only a half of a dipped strawberry on top of the cheesecakes, when it clearly looks like a full strawberry in the picture. The store manager then told me that is how they have always been made and if I did not like it I could have a refund. I then asked for a corporate number to call because that didn't help me with the problem, was told they don't have one so I asked for the owner of the store to call me within 24 hrs and was told I would be called when they had a chance. This was the worst customer service I have ever experienced. It was like the employee just didn't want to be there and didn't care about why I had purchased the fruit topped cheesecakes. I am so thankful that I had not just sent them delivery, because then I would look like I didn't care about their anniversary, so now I get to explain to everyone why they look the way they do. I hope this stops people from just buying things from this shop without asking because they don't go by descriptions or the pictures. !!! read more

Edible Arrangements - This is the cheesecakes when I exited the store I am sure soon the strawberries will begin to leak juices all over the cheesecake. - Gift Shops Near Me - Cumming, Georgia

Ordered a surprise for my hubs to say congrats while I was out of town. Never got the order, never received any communication as to why or that it wasn't delivered. Followed up with the store and they said they transferred the order to another store, wasn't told why and no communication. Called again to request a refund. Was hung up on. After 2 weeks of requesting multiple managers and just wanting my money back, I finally called Corp where they promised a refund. Still haven't received it. Next step is disputing the charges with my bank NEVER AGAIN read more

Worst customer service I ever saw. They leave a message to coordinate delivery but show up before I can call. I was not home and then they won't schedule a delivery. Asked to speak to a manager. The employee said 'MAYBE' she would call me back ----she didn't. Don't waste your money here on people who don't care read more

I was a difficult customer and the team from management to delivery drivers were beyond helpful! I was sending a gift to the customer who was actually closed Friday and they were kind enough to remake and deliver a new fresh beautiful arrangement Monday morning first thing. I am So beyond thankful for their help and understanding. read more

If I could leave less than 1 star I would. We pre ordered an arrangement to be delivered on Grandparent's Day, received a call on the holiday from the store that they couldn't deliver. They said their driver called out, which I understand. She then said DoorDash wouldn't deliver since it was 1 mile out of range. Owner was unwilling to contact DoorDash to see if they would deliver due to the circumstances. She said they could deliver tomorrow or recipient could pick up. Are you kidding? Mom , go get your gift . I asked if she was the owner and she said yes, I then asked why she couldn't deliver it herself when the store closed at 1:00. She told me she "did NOT want to" I can not fathom a business owner not wanting to help a customer. This is the second time we've had an issue with this location. I'm flabbergasted that the owner was completely unwilling to help get an arrangement delivered for a special occasion. read more

I ordered over $100 of gift items delivered for mothers day. I received order confirmation and an order number prior. On mothers day I intended to take my wife out for lunch. I made reservations for our lunch for 3:00 pm. I waited patiently for her gifts to arrive. At 2:30 I called to check the status of my order. I was told it would be about an hour before delivery. I had to cancel the lunch reservation and there were no more slots available so my wife did not get a mothers day lunch. At 4:30 I called again to check the status of my order and was told it was out for delivery and the driver was in my area. Additionally I was informed that he would call if he had trouble finding our home. At 7:10 the delivery driver arrived telling me the route optimizer sent him to the Dahlonega and back to Dawsonville then up to Dahlonega before returning to Dawsonville to make deliveries and then brought him to my home. I don't know if I was the last delivery but if I wasn't someone is going to be really upset. In closing, I would like to say thanks for spoiling Mother's Day for my wife of 58 years. I couldn't have done it better if I had planned it. read more

I'm based in Los Angeles but have used this location to deliver gifts to friends in Georgie and let me tell you- southern hospitality is not a cliche! I recently had a last minute date change on a delivery and Kristine couldn't have been kinder or more accommodating. Thank you guys so much! Definitely recommend this location. read more

I ordered a bereavement bouquet to be delivered yesterday and I gave them the wrong address. I was so impressed not only with the communication from their driver, but the incredible care and concern she had not to upset the recipient of the bouquet. She went out of her way to get the bouquet to the right address and made sure I knew what was going on. I would tell anyone to order from a company that is so intent on stellar customer service! Thank you Dutchess! You are a credit to your company! read more

Dutchess...Was so amazing with delivering to my loved one. She took the extra mile and went above and beyond the call of duty. Please honor her. read more

Easy online ordering, and the delivery attendant, Jessica Chase, was AMAZING! She went above and beyond to make sure my order was delivered. Nobody was home to accept the delivery, and Jessica waited to see when they would be home, and even offered to deliver everything the following day. Great customer service! And my friend is Thrilled to have her yummy treat. Would highly recommend. read more

Worst customer service ever! Received an edible arrangement on Saturday that was warm and melted! Tried to call the store. No answer. Went to the store and they basically said we are liars. They refuse to give a refund even though we have ring door video of the drop off and pictures! I will never use them again and will make sure everyone knows to avoid this terrible business! read more

Who would've thought chocolate and pineapple were such a great pair!? I received an arrangement from a special someone a few months back. I've always thought the idea of floral shaped fruit was brilliant, I've even sent a few to others but this was my first time being surprised at work with a bouquet. The fruit was delicious, considering the fruits weren't really in season. I don't know how they do it. Several pieces were dipped in chocolate, which I gave up for lent, but quickly decided it was okay to eat chocolate that was gifted to me. I would love to try the other dipped fruits in the future, especially because I love peanut butter and that would be amazing on apples. The downside is that the arrangements can get a bit expensive but it will definitely be remembered. An enjoyable experience, unlike flowers that die after a few days. read more

So pleased with their service. We were unable to have them deliver or pick up the arrangement until a week later due to some work scheduling issues and they created a fresh new arrangement for my grandmother for Mothers Day when we were finally able to pick it up. She loves the fruit! Couldn't be happier with their customer service. Thank you Edible Arrangements! I will definitely order from them again! read more

Ordered a mother's day arrangement yesterday to pick up today at 9 am went there around 9:20 and the arrangement was not ready which I assumed would be the case because of mother's day. We were waiting for about 20 minutes and the lady that helped us offered a balloon on the house but we already purchased a balloon. So I am not sure if I was supposed to get another balloon and leave with two but I did not. The arrangement was nice Tasted well my mom loved it wish it was ready when I got it but you know you win some you lose some. read more

Always consistently good service whenever I order from here. Just a tad pricey but still a good quality product.

Very nice staff and they put together excellent arrangements. I sent one to a business in the Cumming area and they were very happy!

I wouldn't have thought that a fruit bouquet would be such a great gift. The fruit was tasty and fresh. The arrangement itself was impressively beautiful. I would definitely consider sending one for a special occasion because I enjoyed receiving mine. The only downside was that the fruit was too "perfectly" ripe so it went bad quickly. read more

Very disappointed! Ordered as a surprise birthday gift and the delivery driver never showed! I gave instructions in the order it would be delivered to a gated community and when the gate guard called my friend, he said to let them come through the gate as he was home. The guard let the driver through and the driver never showed up! Then left my friend a voicemail at 5:00 that my friend was to call Edible Arrangents office. Ridiculous and poor customer service not to mention when the arrangement is finally delivered perhaps tomorrow, it will not be fresh as advertised! read more

I am very impressed with the excellent customer service we received. When our recipient wasn't home, Alyssa, the delivery driver, immediately called to inform us. Due to circumstances, I was unable to give a local number and I was managing our order from out of state. Alyssa was extremely helpful and put me in contact with a manager, Austin, who offered to change our delivery date for us. The driver called me again when she was on her way for the 2nd delivery. Unfortunately, a family miscommunication on our end - no fault of the business - led to another missed delivery At this point, we had cost the business both time and money, yet they showed nothing but understanding & compassion. The owner even called to speak with me, and went the extra mile to help us find a successful resolution. Everyone at this business went above and beyond, and we are truly appreciative! It is rare to find a business so dedicated to customer service, and we wouldn't hesitate to recommend them to others. read more

With Mother's Day coming up you may want to order from here. DONT DO IT!!! I ordered from here on Valentine's day and the fruit had mold. When I called they sent 6 strawberries to replace the $125 I spent. I called customer service who said they could not help me they would have to have the store manager call me. That call never happened send I was out of my money. read more