Great Customer Service and the Delivery driver was very nice. Fruit was delicious! Will order again.

If I could give no stars I would have. I am so embarrassed that my mom got a delivery of basically a plastic bowl with melted chocolate inside with a piece of paper handed to her for Mother's Day. No cellophane with atleast a bow or a ribbon.. no gold elastic tie with cellophane to attach the note to... no, nothing but a plastic bowl. I paid $68 to have this delivered. I am embarrassed at myself for even thinking this was a good idea. I keep giving this company business and they keep disappointing me over and over again. If you had too many orders for Mother's Day and your employees just said F' it. It's going like that; then you should not have taken anymore orders and risk losing paying customers. read more

Edible Arrangements - Chocolate strawberries - Gift Shops Near Me - El Paso, Texas

Sent a fruit basket to family, whenever I send flowers or any kind of special delivery, I ask for pictures to make sure it's up to par. This was definitely not what I expected. The bananas looked terrible the grapes were suppose to be purple most of them were over ripe. Was suppose to have strawberries I didn't see any in the basket at all. Was not happy not worth the money read more

Edible Arrangements - This was $35, not happy with how the bananas or grapes look - Gift Shops Near Me - El Paso, Texas

I just wanna say Thank you very much to the staff at Edible Arrangements , you did a very good job on my fruit arrangement, my family loved it , The chocolate dipped strawberries were my favorite read more

Yay! Thanks to my gorgeous husband, I received two boxes of chocolate covered strawberries! Bless this place! My birthday was super awesome! If you know me, you know, I'm a sweet tooth! The strawberries were super ripe! They were so big!!!!!! I have another favorite spot in El Paso where I buy my chocolate covered strawberries but this was top notch! Thanks to the delivery driver for delivering to my neighbors home but calling me first to confirm! I'm in heaven!!!! Chocolate covered strawberries are to die for! read more

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amazing ! I called yesterday and was greeted on the phone by a women, who was friendly, courteous and helpful when placing my order! I received an email saying my order was ready before my 2 pm pick up. I got there at three and picked up my fruit. It was delicious, the picture only shows half of what I received because I eat the rest so quickly. The fruit was so fresh and all the chocolate had remained on the fruit. It was nicely pacakaged. I will surely order again from them. I was very impressed by their service and product! read more

Edible Arrangements - 12 piece of assorted dipped chocolate fruit. apple, banana and strawberry - Gift Shops Near Me - El Paso, Texas

I live away from mom but really wanted her to have a happy day, thought of edible as I had seen on line great options that was the worst thing I could of done, I placed my order on line so that my sister-in-law could go and pick up for me and take to mom, the store I order is #97 in El Paso Tx at Lee Trevino. My order consisted of a boquete of fruit and a platter of sweet treats, the store only gave my sister-in-law the fruit but no sweets, I have called the store so many times for the last 2 days and left voice mailed nobody has responded by phone or email. I paid over $100 dollars for some pineapple and melon. read more

Ordered 12 ct chocolate strawberries from their store website. They had it shipped from AZ. I got them 4 days late and they were all melted. I called them and they told me to call corporate if i want my money back. Corporate doesnt answer, DONT BUY FROM THIS COMPANY. read more

Edible Arrangements - an open box of food - Gift Shops Near Me - El Paso, Texas

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I haven't had one of these arrangements for myself in awhile. The times that I received for myself were great! The fruit was tasty and it was presented well. You can also add extra items to the order like: a box of chocolate, balloons, a teddy bear, etc. I recently sent a couple of arrangements to graduating high school seniors in the area. One was sent to a friend's daughter and the other to a senior I adopted. I joined a Facebook group to adopt a senior from the area. I wanted to do this because their graduations are being canceled or postponed due to the Coronavirus pandemic. I wanted to adopt a senior who was graduating from the high school I graduated from. The young ladies enjoyed their arrangements. They said they looked and tasted good. The arrangements were also delivered in a timely manner. This is a nice gift to send someone who's celebrating a special occasion. I'll definitely order again when something else comes up. read more

Married for 20 years can become a bit of a challenge, specially on special occasions. So I figured I would try something different so surprise my beautiful wife, so I ordered from this location. NEVER AGAIN!!! Worst mistake of my life!! I called early in the morning a few times to get an ETA for delivery, no answer. I continued to call throughout the day, around 10-12 times, left voice messages, with no luck in return phone call! I also sent an email, which was responded by an automated answering service to call the same number that I had been calling all day, with no luck in a return phone call. These days, these occasions you cannot get back. It is really easy to refund the amount of $171.00 to your customer, but the impact that your over booking had on my wife's day, and I suspect many others as well, we WILL NEVER GET BACK!!! I was told that Delia is the manager of this location (as per Mary Lou), I would hold her accountable for this huge over booking mistake!! These special occasions cannot be redone. If I could give this location ZERO stars, I would. read more

If I could rate this place 0 stars I would. I placed an order and paid $15 dollars extra for it to be delivered the same day. It was not delivered the same day however I got an email at 11pm at night stating that they apologized and were going to refund the delivery charges, add something else to the order and give me $70 store credit. They also told me they will contact me to confirm this. However I was never contacted. Instead it was delivered and the fruit was hot as well as the chocolate was melted off as if it was sitting in a hot car all day. There was no add on to the order, I was charged the full price and was given no phone call. I keep trying to call the store however they are not answering. I can't go down to the store because I live in another city and got these arrangements as a gift since I wasn't in town. I do not recommend this place. read more

I wish I could give 0 stars. I placed an order a week ahead of Valentine's Day for an arrangement for my children. 734 at night and still no order. Store never answered their phones. Corporate wouldn't help. My kids are now in bed and I didn't get my order. At this point I just want my money refunded. I even notified them the order was for my kids. So way to ruin a holiday for my children. Never again will I do business with you all. read more

I love their bouquet- I haD to order get well basket for a little boy who had just had surgery and they had it to him by the tiMe he got out of Surgery!! Thank you Edible!! read more

This is so amazing my tastebuds couldn't believe it must try this place needs to bee known worldwide.

Received Mothers Day surprise from my son at 730pm on Sunday. Sad to see his hard earned money spent on poor quality product. This is what happens when businesses take on more than they can handle. Money over quality product and customer concern. Chocolate covered strawberries with wilted leaves, as if they were sitting in can all day. read more

Edible Arrangements - This is what I received on Mother Day at 730 pm. Sad about the hard earned money spent by my son. - Gift Shops Near Me - El Paso, Texas

Had some delivered today for Mother's Day. So delicious and the fruit was fresh and packaged nicely. The driver was extremely friendly. will be using again. read more

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STAY AWAY FROM EDIBLE ARRANGEMENTS AS A COMPANY OR A SERVICE!! I have had a horrible experience previously with a location in Austin but I think the location in EP takes the cake. We ordered a $100 package for my mom for Mother's Day. The first hiccup was that they did not even deliver it on Mother's Day. Understandable because the delivery was in Horizon, but we scheduled the delivery days ahead?? How are they not prepared??? Moreover, when the chocolate covered strawberries arrived, they looked like a load of crap. Literally. $40 worth of chocolate covered strawberries that literally look like they need to be flushed down the drain. When attempting to call the specific location, we were on hold for 35 minutes with no answer. My brother and mother visited the location in person to deal with the situation and they told them to contact corporate! WOW! Another load of crap placed upon my family. The company as a whole is trash and this location seemingly has no sense of self-accountability or customer service. It's even more disheartening to know I supported them as a company through these tough times when I should've supported a smaller local business who actually cares about the value of their product and customer service. My suggestion: make these yourself, save an extra $30 and NEVER ORDER ANYTHING FROM THEM, ESPECIALLY DELIVERY! Extremely disappointed. Thank you for ruining a Mother's Day present and not taking any accountability. read more

Edible Arrangements - a box of chocolate covered strawberries - Gift Shops Near Me - El Paso, Texas

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6 weeks later still waiting for a call from the manager on why she decided to change the date of my mother's day arrangement to be sent 5/11/2018 without calling ME, the customer. I will now stick to flower arrangements and Costco gifts than ever using this location. Don't use this location horrible service. read more

Placed a Mother's Day order ahead of time and had it delivered to my mom when I pick her up wrong order trying to get a hold of them but no answer I saw the binder I picked a Mother's Day arrangement paid $60 for both arrangement and delivery just a HORRIBLE SERVICE!! read more

What kind of berry dipping company can't dip white chocolate? They can swizzle white chocolate on top of regular chocolate, but just dipping in white chocolate is too much for them... thanks for nothing. read more

Great customer service and delicious chocolate dipped strawberries. I was able to order and pick up on the same day.

I had a horrible experience with delivery. I placed an order online and it wasn't till I paid that i got a disclosure about delivery pretty much being anytime of day on the day requested. I had placed a note under "Delivery Instructions" about the time I needed the order to arrive. It did not happen and my recipient had to call back the next day to try to get it rescheduled. They gave her a hard time and told her that they would try again but if she was not home she would need to pick it up. These are not cheap arrangements. If this is their policy it should be noted when a customer attempts to schedule delivery. Or they need to note it as, "Delivery for when we feel like it." I placed a complaint online and was promised a response within 48 hours. Never got one. I called the customer service line and it was busy. Not good customer service for delivery options. Spend your money elsewhere or your gift recipient will only think you hate them and that that is why you sent them an arrangement with horrible customer service! Hey but the fruit was good... read more

HORRIBLE. I walk in, no one is even there, for 2 full minutes I'm saying hello to have someone come out. She finally comes out and I'm telling her what I want (customized bouquet) she says "No, I'm not doing that today, you can get some of these boxes of chocolates in the fridge" what?! I ask why she can't make it and she says she's busy. Oh my god lol. I end up just getting a box of chocolate covered strawberries. And she says there's no military discount when I ask. I've been to the same exact place before and they've given me military discount. Unbelievable, never again. read more

I order an arrangement on line and put the wrong delivery date. I called them ask if I could change the date for same day delivery. With no problem they did it!!! Grateful . Good customer Service. read more

I placed an order on 2/12/19 to go out the following day. Purchased the 2-12 box count of chocolate covered strawberries with a teddy bear. The person I was sending it to only received one box and the bear. I called the location and asked them about the delivery after literally being on hold with them for about 2 hours. After talking to them, they said they had the second box at their location and that I was more than welcome to go pick it up since they closed at 7pm. I told him that I would, but that I live in Dallas. Then he said that the recipient could pick it up. I told him that I wasn't trying to get an attitude with him and that I had paid the $15 delivery fee for them to deliver what I had purchased and asked him politely if someone could go ahead and deliver the box of strawberries that wasn't delivered. He said he was going to go talk to his manager. After 5 minutes, he came back and said that they would be delivered before the end of the day. Guess what, they WEREN'T. I understand they're busy and probably make a lot of deliveries in their area, but it's not that hard, and it's common sense, to double check the order before delivery. read more

I really don't think they realize that they are a customer service based business! WILL NEVER ORDER FROM HERE AGAIN!

So far I'm absolutely disgusted with this place and I haven't even received my delivery yet, I been waiting on the phone for 2 hours yes you read that right 2 hours to see if they could just find out when my delivery will be arriving at so I could run errands but nobody answered, instead I was stuck waiting while listening to automated advertisements of their products, and that was just the first call. If I could give this place zero stars I would, this is not good customer service by any means, I tried to hang up and call back again and the line was busy when I did finally get through to the automated system yet again I was left waiting for an additional 45 minutes until I finally said screw it and hung up. Next time I'm ordering from Sheri's berries they are definitely better and the fruit is more ripe and they also offer chocolate covered cherries among other things at a decent price for what you get, and they do white chocolate dipping. read more

Most terrible experience I've ever had to deal with. First of all they delivered me the wrong arrangement( which I didn't know at the time of delivery because it was a gift). & all the fruit was bad. Trying to call and get ahold of these people are worse than pulling a tooth. Was told I'd get a fresh new one by 5pm call to see where it is and once again no one answers. I call the customer service number and the lady April I spoke with was so nasty and rude to me. I will NEVER buy another one again. $150 for a small rotten wrong order and terrible customer service is so not worth it. read more

Went to local store to order and pay something in cash so my wife would not find out until Valentine's Day. So first I asked if any off the valentines special can be made in white chocolate. I was told I don't know. I saw a binder on the counter and saw a package I like, as it was no changes made to the package. I ordered the package gift that I found on the binder. My bad was putting my wife's number for the order. On Feb 10 my wife get a call saying that my gift package can't be done, no explanation why. I understand it was my fault for putting my wife #. Since the surprise was spoiled I told my wife to get something she likes. My wife went to choose her own arrangement since I was working on This weekend. She said the staff were rude, said to her I choose something they don't have. So first, staff should know if and arrangement can be done in white chocolate or if any changes can be made to an order. Second, how is it I have a receipt saying I order a gift package and for some reason it can't be made. Why was I not told that package was not available when I ordered it. Third, staff were rude to my wife and said I made a mistake. I have a receipt of my order. No compromise was made to keep this customer happy, besides getting my money back. I compromised by not making changes to the package! All I got was headache and a ruined surprise. Took my business to Glamour Sweets! More variety on strawberries, apples, pretzels, and cherries. read more

I've purchased arrangements from them multiple times, and have always been very satisfied. The fruit is always fresh and choco is always delicious. My wife in particular loves your stuff ;) Thank you and keep it up! read more

I ordered a bouquet and it took them 2 days to deliver it. Also, when I called to complain, the person was extremely rude and hung up on me. I have ordered from other Edible Arrangement stores around the country many, many times and this was the absolute worst customer service I have ever experienced. read more

Not only are these arrangements pricey, which I am very well aware of, but you have to deal with incompetent customer service and bad service all together. Missing items. Fruit not up to par. Being that THEY FORGOT to deliver balloon with order, they offered to give a "free" 6 pc chocolate covered fruit box. Which this box of fruit was pulled off an arrangement, taken off the sticks and placed in the box. As explained by the mgr...we "usually" do this for customers when we make mistakes. USUALLY??? So are you in the habit of "making mistakes" and having to steal fruit off another arrangement to "fix" the problem?? Not only were the staff inconsiderate, and laughed, at My expense, on my initial call to notify of the forgotten item, but I was transferred to 3 different employees, neither were helpful, rather useless, and mgr was no different. As I was told by mgr, that I need to understand that driver went back out on deliveries & it may be very late or the following day before 2nd delivery of forgotten item can be sent out. I NEED to UNDERSTAND?? Well... had the order been properly delivered FIRST time, there would be no need for a 2nd delivery. Total incompetence & unprofessionalism, Typically, for the most part, when an order is placed, whether it be fruit, flowers, candy or any sentiment, it is done for a special, distinct and/or individual reason. There is meaning behind it, a special sentiment of some sort. And we put ALL faith and trust in these companies to follow through on these orders and make good and with pride and honor. Because be it whatever reason it cannot be done personally by the ordering individual, we are expecting you, the company, to see it through...with pride. read more