SCAMMERS I ordered a fruit arrangement from them. Attached is a picture. I can't believe what was dropped off. It looks nothing like the picture. Picture below is what I received. The flowers were substandard as well. Never again. read more

Edible Arrangements - Scammers.. PLEASE BEWARE. - Gift Shops Near Me - Farmington, Utah

I will say the Yelp reviews sent me into straight anxiety. My order was placed last night for next day delivery on a very busy holiday weekend. I placed 3 orders for different locations/states, this being one of them. All day I checked in on orders and for some reason this one didn't update, I had called numerous times and began to stress out since nobody was answering. Finally I received a call back with clearer information on my order and the woman I spoke to was so sweet and understanding and I apologized for being overly stressed about my order. My mom, step dad and grandma who's turning 100 in January got their order around 630pm today 12/23. Danielle just called and left me a voicemail, I believe she's a manager/supervisor and I was honestly pleasantly surprised by their prompt response to get back to me and check in that the order was delivered. It's hard enough living states away from family and I appreciate the hard work put into getting this gift to my family! read more

Edible Arrangements - a chocolate cake decorated with fruit - Gift Shops Near Me - Farmington, Utah

Visited Edible Arrangements for my free birthday treat and the incredibly nice employee there this morning gave me 12 huge chocolate dipped strawberries! He made them fresh and they were delicious! What a wonderful surprise! Made my day! Thank you so much! I will definitely be back to get gifts for family and friends! 5 stars! read more

Edible Arrangements - Yummy strawberries for my birthday! - Gift Shops Near Me - Farmington, Utah

Absolutely incredible service. The employees came in at 5:00 AM to make sure the order was ready for an early pickup due to forecast heavy storms. This was a large order for a child crisis and family support center volunteer appreciation day. I am beyond happy at how these incredible people prepared and delivered a large order and did it early to be ready in case the storm affected our pickup times. I highly recommend this store read more

Edible Arrangements - The Makers - Gift Shops Near Me - Farmington, Utah

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My husband sent me an Edible Arrangements Mother's Day Package that cost $115! It came with a dozen chocolate dipped strawberries, a bouquet of flowers and a card. The strawberries were delicious but didn't have the variety of white and dark chocolate like he ordered, the flowers were like the $15 bouquet you get at Costco and the card was nothing more than a piece of blank card stock folded in half with the message my husband gave over the phone typed inside. Certainly not what the website showed. Unfortunately this will be the last time we use this service. read more

Edible Arrangements - The outside of the 9$ card! - Gift Shops Near Me - Farmington, Utah

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Horrible. DO NOT ORDER! Placed an order 12/21/22 that was promised to be delivered 12/22/22 to a business. I also paid extra for a customized card. I was notified it had been delivered on Saturday 12/24, but to who?? They are closed!! I drove by and my order was left outside, on the ground, without a card (hours are clearly posted on the door). I have called many times over 3 days and left many messages. No one is responding and now they are just picking up the phone and hanging up without saying hello. I have contacted the corporate office. This was an awful experience and I will make sure to get a refund. read more

I am the professional procrastinator ordering a day before my mama's birthday but they delivered and the treats we're amazing. Fresh fruits dipped and cheesecake?! Need I say more!! The price was right. Great birthday celebration that took it to new levels. They outdid themselves. Definitely recommend. read more

Edible Arrangements - 2 different boxes for my mom's birthday. Thank you - Gift Shops Near Me - Farmington, Utah

Drove 2 hours to pick up a birthday surprise 11 am. Waited an hour and the store was closed. Corporate couldn't even get ahold of the owner . Finally got a call from Murray...employee couldn't make it because of the roads... I drove over I high mountain pass with WAAAYY more snow than the WET valley to pick up my order...wasted 6 hours of my life and a ruined birthday. Was told an employee would be there at three and would call me for pick up if I was still around ... well it is 8;33 pm and no call. Thanks for the refund, no thanks for any type of actual compensation Corporate customer service was amazing poor souls thought the store was open 10 out of 10 do not recommended I love Edible Arrangements but don't waste your time time life is too precious to waste waiting I jerks. read more

We went in to order a box of chocolate dipped strawberries for same-day pickup, and a fruit bouquet for pickup a few days later. They told us the strawberries would be ready in a half hour, so we went shopping for a few hours. We stopped by to pick them up and it took them an additional 15 minutes to "put them in a box." So that was a pretty poor experience. Going in today to pick up the bouquet was great though. They were all ready and I was in and out in a minute flat. The fruit was all perfectly ripe, from the melons and pineapple to the strawberries. That bouquet saved my impression of this Edible Arrangements. They have a 20% off deal with specific items for pick-up only orders. We ended up getting the $49 strawberries and the $85 bouquet for $110 total. Great deal! read more

Edible Arrangements - a restaurant counter and menus - Gift Shops Near Me - Farmington, Utah

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This review is solely because I ordered close to $200 of fruit to be delivered to a celebration of life and since I didn't pay extra for a card apparently the recipients of the platters didn't even know who they were from. MAJOR FAIL! read more

No notification on when my order will be delivered, called multiple times and no answer, the day it was supposed to be delivered we went to the store to check up on the order and just see if we can just pick it up instead of it being delivered, anddd they told me " OH it hasn't even been made yet" . I walked out dissatisfied and they still didn't give me a time. It's been 3 days now and no order has been delivered and so I will be going back for my return! read more

I ordered an arrangement for my friend's birthday. They delivered it to her front porch and left it in the sun. When she opened it, she said it smelled rancid and the chocolate had melted, along with the cute smiley faces. I called the Farmington store and got the corporate customer service department. The gentleman that helped me was very nice and he too tried to contact the Farmington store. He could not get ahold of them either. Today they delivered. a new platter. She was home, but they didn't even knock, they just left it on her porch. Thankfully, her son found it before it melted again! read more

So I had placed an order threw this shop ( being that I live a state away) I asked the shop to contact recipient before delivering... I am so glad I did!!! Not only was the delivery done later than expected but they received THE WRONG ORDER!!! My friend caught the mistake and was able to call the delivery person back!!! Here is the interesting part.... The delivery drive seems upset about the mistake, once there was an exchange, my friend noticed that the card/message had been removed from the actual package belonging to her. When she politely asked for it, the driver seemed annoyed and asked "do you want it?"..... my friend got the impression that the driver was going to deliver it by mistake on PURPOSE if she had not called her back!!! Lmao. Unbelievable!!! The fruit delivered was well presented anyhow.... The delivery service NEEDS WORK!!! read more

I placed on order of 2 packages for pick up, round trip was 1 hour . Only 1 package was made and all the covered bananas from that package were missing. Said they didn't read the order and didn't have the stuff to complete my order. They told me they had 52 orders they were trying to fill. I reached out to the manager several times but got no response. I reached out to corporate who opened a claim for me. I waited the 24 hours and called back. I was told to call the district manager, Dani, to give me a refund. I spoke to her who said she was processing my order as we spoke. I never got my refund. Can't get a hold of "Dani" now. This was my first time and so disappointed in the customer service, the product wasn't that great. They just flat out lied to me. I will never buy from them again and would not recommend anyone to go to Union Station in Farmington, Utah. read more

Don't waste your time, money or energy! Go to the grocery store buy flowers and some fruit. Couldn't even order because the horrible assistant manager was ignorant on the phone when I called to ask some questions and was not helpful at all. She argued with me saying I hung up on her not even realizing I'm a potential customer and I obviously needed help. Sadly I didn't order my mother in law some edible arrangements I'd rather take my service somewhere else. read more

Placed an order on 08/02/2023, for 08/03/2023 delivery, recipient never received arrangement, contacted Farming store, asked to speak with the Manager, explained situation, was informed there is no order, but with in 10 minutes I received an email confirmation order number, contacted store manager, Nastasha, was informed order will be sent. Notified order was out for delivery at 1:00pm, at 10:00pm, order never arrived to the recipient, called next day Saturday 8/4/2023 spoke with manager once again, I was informed the fruit arrangement was out for delivery, requested for the arrangement to be remade fresh and delivered with in 2 hours with a refund due to the situation. Refund was granted but Natasha NEVER followed thru with the order, quite apparent original order was never out for delivery on Friday either. This Edible Arrangement site is not franchise owned, Corporate owned with a district manager over seeing operations, Corporate contact number 203-774-5357 read more

I ordered an edible arrangement for my wife's birthday. In the order confirmation, it was stated that it would be delivered the same day. At 7 PM, it still had not been delivered, so i started looking for any information about when it was expected. For residential deliveries, the website stated it could be as late as 9 PM. After waiting until 9 PM, with no delivery and no communication, i called the customer service number on the website. After making it through the series of questions from the automated system, i was informed that the customer service call center was closed. In the morning, i waited until about 9:45 AM, and still nothing. I called customer service again and cancelled the order. I was informed that they would call the store and cancel the order. At approximately 10:30 the delivery unexpectedly arrived at the door. My wife i formed the delivery driver that i had canceled the order to which the driver responded to the effect of, "Was it because it was not delivered yesterday?" I am apalled at the lack of communication. I would not recommend working with Edible Arrangements based on this experience. read more

I recieved an email about a fresh fruit box. Such a good idea. I ordered one, a 6 piece box of dipped fruit and a bag of popcorn. The delivery was to arrive by 3pm. I asked that it just be left on my porch. At 1:50 it was all delivered, left on our porch, just liked I asked. Lovely box of fruit, perfect dipped fruit, the best popcorn. Thank you Farmington edible arrangements. read more

Sitting outside the store today I observed A lady and a little boy pull up, get out of car and go to door. She is vaping heavily. She opens door as she exhales huge puffs of YUCK that follow her in. She and little boy walk straight into the back where it says employees only with a trail of vape following her. SOOOOO UNAPPETIZING!!! Based on this observation alone we will not be customers of this store. read more

Man, this place has undergone a 180 turnaround. The new manager, Melissa is always so professional and helpful. I order these arrangements for mu clients and I stopped ordering from them for a while because of inconsistency and poor customer care. I came back a few months ago and was delighted by how kind and caring, quick and professional things were since they hired a new manager. Melissa deserves a big holiday bonus for turning this store around. She won my business back and I'm very particular about who I give my hard earned money to! read more

I was reluctant to order from this store because of the poor online reviews. For that reason, I chose to pick up my order rather than have it delivered so I could be sure the quality was adequate. My experience was great! My arrangement looked awesome and the manager was super helpful and friendly. I asked her to help me get my two part order to the car because I have a broken ankle and am not walking well yet. She was so accommodating and then pointed out that we were twins as she came out from behind the counter with a boot on her foot too! I'm glad the other poor reviews didn't keep me away because my experience was a very positive one. The recipient of my arrangement was thrilled and that was the point so I'm very satisfied. read more

I have used them twice now. The products are great but the service/management seem to be very poor. The first time I ordered using the website. I live less than a mile away and it took a good 8 hours to get the product delivered. I made another order last Friday and called 8 hours after the order to find out that their driver had quit and they were struggling to make deliveries. They couldn't give me a solid eta for delivery. Saturday afternoon I called again to find out it still had not been delivered. The manager told me they would include 2 small stuffed bears at no cost so that made be feel better. They expected the delivery to be made Saturday evening. They delivery was not made until Sunday late afternoon! and no bears! They missed their commitments multiple times and did not deliver with the bears as promised. I cannot recommend using these guys and provably won't use them again. Very disappointing. read more

I so wish I could give more stars!! They are incredibly amazing and I can't thank the kind girl that took my call and helped me. She exudes customer service and as a manager for a big company that prides ourselves in customer service - it's a big deal!! Thank you for your understanding when I an issue arises and the order was unable to be picked up before closing. I live out of town and this was a birthday gift for my mom. They were so generous and understanding- thank you is not enough!! I will continue to order through you and recommend you to all I know. read more

Ridiculous. I arranged for a birthday gift to be sent to my parents over the weekend, and used their online system to set it up. Saturday rolled around: nothing was delivered but their online system said the order was complete. I called Tuesday morning (why no customer service on Sundays, even if the deliveries aren't open?) to check on the order, and without any explanation or apology, they said they'd deliver it Wednesday by 5:30pm. When I asked why not sooner, the person on the phone told me "Because it's a slow day and my driver wants to go home." Nice. Well, Wednesday came and went and no gift was delivered, even though they said they'd throw in an extra box of chocolates for the trouble. Now I just want a full refund and can't get anyone on the phone or to respond via email. This place is a complete joke. *editing with update* Basket was delivered today. Still 24 hours behind the Reschedule and no one contacted me to respond to my messages. Glad the gift was eventually received but shocked I had to pay full price for something that ended up being over 5 days late on delivery... read more

Do NOT order here. Called at 12 pm to ask when my order would be delivered and the manager told me they were still in production and it would be a couple of hours. I called back at 3:36 to ask when my order would be delivered. She said the driver would be there shortly because they had just left the store (LIE) So I waited till 4:30 to leave my house because of an engagement at 5 pm. I get a call at 6:45 saying that she (the manager) was at my door with my order and there had been problems with the delivery person around 2:30 pm that day. SO I had to drive to the store to pick up my order. The manager didn't even act like she was sorry. Didn't even apologize once. KEEP IN MIND: I LIVE 0.3 miles away from the store!!!!!! Not even 5 minutes away. $85. Never AGAIN. Such a bad experience. Horrible management FULL OF EXCUSES. read more

I am very disappointed in this store. I ordered an arrangement for our anniversary as my husband does not eat candy or sugar, but loves fresh fruit, so it would have been a good gift for him. We waited all day for the order to be delivered so we could bring it in out of the heat. At 10:05 p.m., I received an email that it had been delivered, along with a picture of my order on someone else's front porch. Since last night, I've attempted to call this shop repeatedly, and end up being dumped into a line for customer service every time. When I was able to get a live person through customer service, she called the shop, and couldn't get them to pick up either. Bottom line--I placed an order from them, they took my money, didn't bother to deliver it before 10:00 p.m., and delivered it to the wrong home. I have not received my order, and have not heard from the store either. Terrible service on their part, with no response from the shop whatsoever. read more

Once again I've got to say Thanks to a wonderful lady,Shilo Nelson!!! She's gone above and beyond what most businesses do and made another wonderful arrangement for my Daughter's 17th. Birthday. As a Father who's 10 Hours 45 minutes or 740.5 miles away in The Bay Area from my Daughter I Truly appreciate how wonderful & helpful Shilo was/is, making something special for my one and only Baby Girl. I've done business with many delivery establishments and I've got to say that hers is definitely the best. She's gone out her way two years in a row to make an amazingly wonderful arrangement of delicious fruits, which are my Daughter's favorite. If you want something extra special for a loved one I highly recommend ordering from this Edible Arrangements, as I can honestly say Shilo Nelson will make sure it's as special as your loved ones!!! Thanks once again for your time and help making something extra special for my beautiful daughter whom I Love & Adore. read more

Please don't order from here. If they get overwhelmed with orders, they turn their phone off and just don't deliver. I ordered (EXPENSIVE) for my daughter for Valentines Day, and they never showed up. I called the store all day, and their phone was off. I emailed them, no answer. I called corporate and was told the order was being worked on and they had till 9pm to deliver. Next day rolls around and still nothing. I called the store and they apologized but just had too many orders and couldn't deliver them all. REALLY?!?!?! Wow!!!!!! No phone call, no email.....NOTHING!!! My husband passed away and always spoiled my daughter and I on Valentines Day. This year not only is her Dad not here but she had nothing....period!!!! I will never ever give you a second chance. This is pathetic!!! read more

I showed up at the store at 9 when they open. Nobody showed up till 9:30 to open the store. When they finally did it took the systems a long time to boot up. When I asked questions regarding sizes they didn't know. Even being the only order, they gave a three hour prep time for a large arrangement. Overall disappointed with my experience, unprofessional, and far overpriced for the quality. read more

I can't express how happy I am with the Manager. I placed an order online, 20 minutes before the same day delivery deadline during a snowstorm. The manager called to let me know it would be difficult to deliver same day. I explained that I needed the item to be delivered that day or I'd have to cancel the order. She can't responded that the item would be delivered and it was within the hour! I'm sure my orders caused a lot of stress since it was last minute but I'm so grateful they took care of me! read more

one of the worst experiences I've had with a service. fiance ordered an arrangement as a surprise, didn't show up for three days, went to the store to pick it up and the manager and staff were rude. Finally convinced the manager to remake my arrangement (she refused to give me a refund) and it was disgusting. She used the pineapple core for all of my pineapple pieces and my strawberries were an old disgusting mess just covered in chocolate. SO DISAPPOINTED! Fiance even spent extra money on a faster delivery. This location should just be shut down. read more

Ordered on February 3, 2018 for February 14, 2018 delivery. Never received. Spoiled my entire Valentine's day. Had to apologize to my sweet heart that I have nothing for Valentine's day to give. Totally upset read more

If I could give no stars I would. I ordered my father an arrangement on June 14th to be delivered on June 18th, the day before Father's Day. I called my dad today which is Father's Day and he did not receive anything! I called the store and they proceeded to tell me that the truck broke down Saturday and deliveries were being made today. I never got a notification of this delay and the girl I talked to on the phone took down my number to call me after she called her manager. Needless to say I never got a call back. I called the store again and they were closed. I called corporate and put in a complaint as well. Worst customer service from this location and they also ruined my Father's Day for my father. read more

Had a funny thing happen with an order and the Manager at this location more than made up for it. Excellent customer service and would totally recommend or order again. read more

I absolutely love this store, they have always provided excellent customer service, and always deliver quality products! Last week Melissa helped me on-the-spot when I needed to cheer up my daughter after receiving some rough news. It made her smile and and that meant everything to me! Thank you!! ;-) Jody (Ogden) read more

As a pregnant mom I have been craving edible arrangements chocolate covered strawberries and bananas. My husband ordered me 2 arrangements from them 2 weeks ago. One was to be delivered on Mother's Day and the other to be delivered today (the day after). I tried calling their store during posted business hours several times on Mother's Day to see when it would be delivered because we planned to be out. I only reached a recording each time and even attempted to leave a message. The delivery never came and I never received a call. I began calling this morning to check on both of my orders and called several times before I reached a person. I even tried to email the store and when I would input my order number it would say "invalid order number" and wouldn't allow me to send the message. The manager informed me that about 40 orders were left in the truck overnight last night and never got delivered, mine being one of them. I offered to come pick up my orders this evening at 630 to give them plenty of time to try to catch back up and make my orders. Plus they don't actually deliver on base where we live and I would have had to go meet them outside of the gate anyway. I arrived at 630 and they still weren't ready. Another customer and I waited another 40 minutes for our orders to be ready. They "gave" us each a 6 count of dipped strawberries per order for our trouble. I say "gave" because once I got home I looked up exactly what my husband spent over $200 on and the order I received was not exactly what he had ordered. Our order was supposed to have a 12 count of swizzle berries with them that were not there. Also on our banana and berry bouquet it was supposed to have 24 dipped bananas and there were only 16. My husband paid extra for the bananas because those are my absolute favorite. The manager and 1 worker that was there were very nice and apologetic for the trouble and refunded our delivery fees. This location overall is terribly staffed and not well run. I am extremely disappointed in our experience with this location and especially that my husband spent so much $ on this and we didn't even receive all that we were supposed to. We will not use them again or recommend them to anyone. read more

Edible Arrangements - What I received and what I was supposed to receive. We were shorted 8 chocolate dipped bananas - Gift Shops Near Me - Farmington, Utah

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There is a legitamate reason this business has less than an average rating. They failed to deliver an arrangement then took 3 months and much effort on my part before I was reimbursed for the mistake. I left a negative review on their web site but they took it it down. Be cautious if you use this franchise. Not sure why they're in business but they're not very organized and definitely lack in customer service! read more

Great service, beautiful product. My dad was very happy to receive this delish arrangement and the manager Erica and her team went out of their way to ensure it was delivered with 3 different delivery efforts. Erica was always very nice to talk to and clearly takes customer service seriously. read more

I should have listened to the other reviews! Unbelievably bad! I purchased an arrangement to be delivered on a Thursday. I called on the following Saturday and it was in the back of their van!!!! Wow, unedible arrangement. Barbara read more

Worst customer service I have ever encountered. Ordered fruit for 4 y/o gr granddaughter to be delivered day after eye surgery. At 5 pm had not been delivered & when I called told could not be delivered to AFB. Why didn't they tell me when received my order? Arranged for it to be picked up next AM 11-11:30. Bouquet was not done when arrived and told it would be take 30 minutes. Couldn't wait with sick child at home. When asked for refund told I'd have to take in store credit. Store being run by a bunch of teens who have no concern about customers' needs or seeing customer's point of view. I was deeply disappointed because beloved granddaughter did not get her surprise. Their attitude in all 4 phone calls was "oh well"! Had to contact American Express for refund. Never again! read more