Disappointed delivery for 2/12 birthday items not what I ordered look like someone else's 50th since those were the balloons attached. Plus pieces were missing and delivery didn't ring door bell, items discovered at 2am read more

I placed a Get Well Soon order and it was delivered within 24hrs. When the recipient let me know that she was not satisfied with the quality I contacted the store manager. The manager was incredibly receptive and went above and beyond to rectify the situation and reassure both me and the recipient that they stand behind their products. I appreciate their efforts and would definitely patronize this location again. read more

We ordered chocolate covered strawberries for my nana this Valentine's Day after she lost her husband. What we received was atrocious. We ordered a dozen strawberries, and instead we received two dozen tiny berries stuffed into the box to compensate. This is not what we ordered and it is unacceptable. We ended up sending back the order. We could not get ahold of anybody on the phone whatsoever. read more

So far, the customer service does not exist. My step son purchased an arrangement and they tried to deliver yesterday. They left a card to call and arrange for delivery. We called and were on hold for 30 minutes when someone from the corporate office picked up. They could not get a hold of anyone either. They said they left a message but I still have not heard a thing. When I went to the website and put in my order it came back with "could not find your order". I wish I could say the service was poor, but there is NO service to rate. Bad business. read more

I ordered my mother a Happy Birthday chocolate covered strawberry arrangement and it was not delivered until after 7pm on her birthday. The quality of the product was fine but the delivery system needs work. I tracked my order all day and was only able to see an "out for delivery" status. As a customer, I want to be able to know exactly where my purchase is and when it will be arriving. I will not be purchasing from Edible Arrangements again. read more

DO NOT USE THIS STORE!!! I ordered early in the morning an arrangement for my husband's birthday. He is working there while we are home in over 10 hours away. My kids wanted to make sure we sent him something. I placed the order online early in the morning. 6 hours later I receive a call that they were not able to get my order delivered. I understand things happen but you could have let me know earlier so I could have sent him something else for his birthday. Manager extremely unprofessional as well. read more

This location needs to get their shit together. How do you mess up 2 different order, 2 days in a row for the same person. They Left a missed delivery notice on my door and I called said I was across the street and will pick it up only to be told when I got there not even 5 minutes later that he's out making a delivery and should be back soon. Why couldn't you say this on the phone? One star for this location is too much. Don't waste your time. read more

I ordered a Valentines gift for my wife. She loves edible arrangements. This is the first time I ordered from the Southaven MS location. They delivered her gift on the 13th of February. They forgot to deliver a box of chocolate covered strawberries. I waited for 15 minutes on hold to talk to the manager " I understand it was Valentines crazy". The manager said would not be able to get it to us, but if I waited until Saturday the 15th, she would double the order. Well here it is the 17th, we still have not received the original order 6 or the promised order 12 chocolate covered strawberries. I called to talk to the manager today about the order. It is 6:54 and I still have not heard from her So, in closing if this is the representation of edible arrangements, one they suck and two they suck and lie. read more

Thank you Edible Arrangements for helping me celebrate my mom's birthday from so far away! She felt like a princess. That's all a gal wants for her birthday- to feel loved and special. Thanks Joni read more

They took forever answering calls. I called to get my order but they did not answer. Very bad customer service. So I just made my own chocolate strawberries. read more

I order a medium HB for almost $100 for my Mom at 8:27 am. They called after 4:39 and told her they had tried to deliver. She was gone 15 minutes from the house all day. They stated they would re-deliver today between 5-6. After 6:15 we decided they were not going to deliver and was getting ready to leave when they called again 6:20. The driver stated they would be here shortly. Finally, at 7:12 they deliver the arrangement. It was really just ok nothing over the top and it was mainly cantaloupe and melons. read more

This location is just sad. Why are they even open. They had a line yesterday because they took people money and didn't deliver the goods. They also stated that they can't refund shipping. They never answer the phone either. Do not go here use the Memphis locations read more

I never write review but since they got my order completely WRONG. Hopefully this will make them pay more attention than just doing what ever the hell they want. So I called in my order and I gave them all my information. then the lady asked me if I wanted to put a message. So I told her what I wanted. Told her the name of the person and I even SPELLED it out. And she still put the wrong damn name. So I asked for six nut covered strawberries and six WHITE CHOCOLATE. Because my bf doesn't like regular chocolate. So when he opens it. All the damn strawberries are fucking CHOCOLATE! Like come on now she clearly didn't listen to anything I was saying. I would never ever buy from them ever. So I called customer service because he opened the box on the Sunday. And customer service told me they will file a complaint and Inform them about it. And she also told me that they don't do those type of strawberries. And that they should've told me. Which they didn't. And call them if I don't get a call from them after 48 hours. So I called and I couldn't get a hold of the manager. But they lady that I did talk to told me that they would call me by a certain time. It's been weeks and nothing. By far the worst service and 30 dollars I've wasted. They should do better when it comes to training their employees. If I pay for something I expect what I pay for. read more

Worst and most disappointing expierence! I ordered a special Father's Day arrangement and what I got wasn't even close to what I ordered. It came in a filthy dirty sticky cup that arrived late bc I finally sent an email asking for a refund. I won't be ordereding from them again EVER! read more

I'd give less stars if I could. Wrong order was shipped to my wife. Took me 2 days to get a hold of someone at the store. Was assured a replacement shipment would be sent. Never came. Manager is never there so don't bother trying to talk to anyone that could potentially help. My 2 cents.... stay away from this location. read more

It's always a hassle to get them to honor the specials that are offered. The chocolate covering the fruit is sometimes soft.

I am over 700 miles from this location and was nervous about placing an order to have it delivered in Southaven, MS. Within 5 mins of placing my order online. Store Manager called me by the name of Olivia she was amazing ! She confirmed everything and went even further of adding to my order for me. She gave me confident in there service and quality. Customer service and professionalism was awesome. Thank you Olivia and your team. Defiantly will be back !! And by the way HE LOVED IT !!!! THANK YOU :) read more

My daughter ordered the arrangement for Mother's Day. The was apparently made on Monday at 4:40. The delivery was missed because it was supposed to be a surprise and i wasn't home because i wasnt expecting it. The door notice said to call for next delivery. I called Friday and asked that they deliver it Saturday morning and was told yes. When the delivery didn't show up Saturday morning, I called to find out the issue and wss told that it had been delivered 3 times already and another fee would be charged in order to deliver again. I knew that wasn't true because I never got any other notices or any indication that the delivery was attempted. When i asked the rep on the phone what were the dates the arrangement was attempted, she told me she didn't know because it's not listed. Are you kidding??? Then my daughter called and they told her she had to pick the delivery up because the attempt was made 4 times. And the other reviewer is correct - the manager is apparently never in because he/she never called me back like requested. And she never was offered an apology nor her delivery fee refund. Unprofessional, dishonest and need to work on their customer service skills. read more