Went to buy a pine tree in October. Doug helped me. I told him that mine had died, the size of the…read morearea, and what I was thinking. We looked at the trees remaining since it was Fall, and they were half off! I purchased a tall arborvitae with the planting service, which includes the planting materials. Was a good experience with Doug.

I met with Sharon at Lowe's Green House and left the meeting so confident. She is very professional…read moreand really listens to your vision, and budget concerns. We planned a Farmers Market Wedding Shower and had such beautiful flowers.

i was shocked yesterday when i received a Flower bouquet from my husband...i saw Vicks website…read morementioning that we are florist and we are the best and bla bla 12 red roses dumped in a vase ..with 6 white tulips a pink ribbon have no clue what a pink ribbon belongs to in thew bouquet and a chocolate bar put in a plastic bag.... literally plastic bag and not a box or .... flower bouquet with no taste. i would rather go to Costco or sam's Club and collect a $35 arrangement million time better than this and he paid $200...$200

We were extremely disappointed in a Succulent floral arrangement we ordered through FTD, and was…read moresupplied by Vic's Floral Inc. on Fleet Ave in Cleveland. Pictured was a beautiful assortment of healthy, colorful succulent plants, that we wanted sent to Baker Funeral Home in Berea, OH. What was delivered was a box of dirt, WITHOUT a single succulent, but instead 3 different ugly house plants, that died in less than a week! I emailed Vic's to tell them their planter was an embarrassment among the other flowers and plants at the funeral home, and we felt they did a BAIT & SWITCH on the order we chose and paid for. They ignored my request to make this transaction right, so obviously don't care about their customers. I did receive a small refund that came directly from FTD when I sent them a picture of what was ordered, versus what was delivered. What a shame that a florist listed under such a well known company (FTD) would not care enough to respond to a customer, after delivering such an underwhelming planter, to a grieving family, when it should have been a lasting memorial to their loved one. I DO NOT recommend ordering from this Florist for any occassion, and I see from other customers they have also had bad transactions with this same place. Buyer beware!

Everything went well. Pleasant person on phone and in person. My request was short notice. Picked…read moreup flowers,which was were ready on time and beautiful. Even took flowers to my car for me.

Driver said they couldn't get thru the gate, snd left a message to receiver. I immediately called…read moreto have them redeliver. Then called again. Total of 3 attempts. No response and no flowers either. Got thru finally to woman at florist and she was impossible. And argumentative. I requested my flowers and she refused and was irrational, and unreasonable. Ripped off by this florist!!

I have used Flowerama (Middleburg) for MANY occasions - bridal shower, baby shower, birthday…read moreparties, you name it. These folks can do anything you ask. Monica and her staff are creative, helpful, professional and their pricing is very reasonable. Cannot beat customer service like that. I recommend them to everyone who asks for a florist. Hands down - the absolute best AND they can deliver to funeral home destinations (within certain distances). So much more reliable than 1-800-flowers.

My go-to florist right off of 71. A good assortment of flowers and often specials for a quick…read morepickup. They'll put together a nice arrangement or bouquet for me (which helps as the only thing I know about flowers is that my gf likes them).

DO NOT USE Flowers on the Vine! Be extremely cautious if your FTD order is routed to this florist…read morein Willoughby/Willowick, OH. Both my sister and I ordered funeral flowers for my father-in-law's service--one order placed directly through Flowers on the Vine's website and the other placed through FTD via a local florist. Both orders had the correct funeral home, date, and time. I even emailed Flowers on the Vine the day before the service to confirm receipt. When they responded, they sent the wrong order details--my sister's FTD order--which is how I discovered her arrangement had been routed to the same florist. When I arrived at the funeral home an hour before the service, neither arrangement had been delivered. I called Flowers on the Vine twice, left multiple voicemails, and sent an email. No one answered and I received no return call. The funeral home staff checked all entrances multiple times during the service--no flowers were ever found. After the service began, I finally received an email response and went back and forth with the owner over several emails. While I understand mistakes happen, there were multiple opportunities to fix this situation, and no attempt was made to resolve it proactively. At one point, the owner asked ME what I wanted done--despite the fact that no product or service had been delivered. The obvious answer was a refund, which should not have required my suggestion. The owner claimed she had photo confirmation of delivery. When I requested it, she sent a photo of the outside back door of the funeral home--with NO FLOWERS VISIBLE. This is not proof of delivery. She then stated that drivers are "skittish" about taking photos inside funeral homes, which doesn't explain why there were no flowers in the exterior photo. This is also when I learned deliveries are handled through DoorDash. I was also unable to get a clear answer about whether there were other flower deliveries for the service, which meant we couldn't properly thank other senders. I requested refunds for both orders on January 9. By January 15, no refund had been issued, and the florist my sister ordered through had to call to get the FTD order refunded. After I followed up multiple times with no response, my dad's direct website order was finally refunded on January 18. NEITHER REFUND WAS PROCESSED WHEN PROMISED--only after persistent follow-up (multiple voicemails left and 15+ emails over 9 days). This experience felt disorganized at best and dishonest at worst. The only reason I chose this florist was because they ranked highly in Google search results. If I had not been physically present at the funeral, my family would never have known the flowers were not delivered--which is especially concerning for anyone sending flowers from out of town. Additionally, the business phone number has no identifying voicemail message, calls frequently go unanswered, and communication is extremely unreliable. This was an unacceptable experience during a very sensitive time. I would strongly advise choosing another florist.

Absolutely beautiful arrangement! I placed a last-minute Mother's Day order from North Carolina to…read moreOhio, and it still arrived on time. The flowers were fresh, vibrant, and great quality. Highly recommend!

To put it bluntly, I like sugar cookies. This place sells sugar cookies so I just had to go in…read more Boy, was a happy I did. Their cookies are large but maintain a good cookie to icing ratio. Half a cookie and I was really satisfied. There is one thing that puts any business over the top. Great and pleasant service. Judy was all that and more. She was personable, cute, and funny. She took time with us and expressed genuine interest in us. That caring attitude puts this place above the rest. We really appreciate this personal touch and will return.

I ordered a small bouquet of cookie flowers as a "congratulations" gift for my friends at a local…read morenonprofit. I am typically nervous about purchasing from chains but this Cookies by Design did a nice job. I was very attached to sending one specific cookie bouquet and just had to do it! This order had an easily online checkout, a timely delivery, and an appreciated confirmation text from a delivery driver confirming the order was delivered successfully. I never dealt with anyone personally or on the phone, but for a process done solely by online I was pleased with the experience. My recipient loved the cookies. I would order again from this location!

I've ordered flowers from this shop repeatedly over the past few years. I've ordered online with…read moredelivery in advance. They've consistently delivered beautiful flowers on time and to the correct address. The flowers have lasted about two weeks. What more can you ask for? I'll continue to patron this business as they do a great job.

I wanted something special for my niece's wake after she passed away suddenly. Since she had a…read morepassion for sunflowers, I knew that she would love the "Love Lives On" spray, which featured sunflowers. Working with the designer over the phone, I asked if we could swap out the lilies on the right side for more sunflowers, and she said she could! I placed the order, but after thinking about it a bit more, the next day I called The Flower Gallery in Medina back to ask if we could personalize it a bit more by moving out some roses on the left side and replace them with more sunflowers, and that also was possible. The second designer mentioned that sometimes sunflowers can be smaller than other times of year and even not as beautiful, but they would use their best judgement to make it beautiful. When I went to the funeral home I saw the most amazing spray with sunflowers prominently arranged. Thank you from the bottom of my heart, Diane K.

I ordered flowers for Mother's Day and they were never delivered…read more They had no excuse, it wasn't that they couldn't deliver them or anything they just said "Not sure what happened? Yeah looks like we never fulfilled this order. Looks like this happened to a lot of our Seven Hills orders. We can give you a discount on your next order?" Huh??? Why would I order from you again? I had to call them to find out what happened. When I called, they were closed on Monday, their voicemail was full. They have no email. So I had to wait until Tuesday, 2 days later to call. I called a week prior to place my order and they said to order online, so I did. Not sure what else I could have done. They did seem somewhat apologetic but still... how do you just not deliver an order and not even know it either??? They should have delivered them on Tuesday for free at that point.

I called to order some flowers over the phone and Laura could not have been more helpful. She was…read morefriendly and helped me pick out the best arraignment. She even went the extra mile to let me know the order was ready for pickup. Looks like I found my new florist.