I guess I should have come here before I ordered. I have the same complaint as everyone else, it didn't arrive on time even though I paid extra for fast shipping. So disappointed. read more

I ordered a cake image for a birthday cake - only change in the design was the "name". They got that wrong. Their advice was to rub the image with water to remove the name which just caused a green mess. The image was great, the size was correct but this felt more like a home based business that doesn't think through the execution. For example, I have two different names on the image (one being the "example" and then the requested name that was provided I the notes, this doesn't look right". After this experience, I bought my own supplies and three (3) edible images will pay for the printer, ink and sheets. They should consider having the images "proofed" by the consumer before printing. read more

Edible Cake Images - Kayden (not the name of my child) was born hanged in the edible image. - Custom Cakes Near Me - Miami, Florida

Scam. Ordered on 5/23 and paid extra for 5/31 delievery. On 5/26 reached out and they said it was shipping that day. Reached out 5/27 because it still hadn't shipped. Got ghosted but charged. Its 5/30 and it just got to post office in Fl and won't make it to NV by tomorrow 5/31. Horrible company don't order. read more

They still haven't refund my $25.95 for an item I order 4/9/25 & needed by 4/18/25. They agreed to refund me because they didn't meet the date of 4/18/25. I left several email, voicemail & chat messages. I'm taking legal action at this point! DO NOT ORDER FROM THIS COMPANY! read more

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Buckle up, buttercup, because this is a long one... I ordered a screen printed cake topper for my son's birthday on July 2 from a company called Edible Cake Images. While their reviews on Yelp were horrendous, the reviews on their website were fine, so I took the chance. Well, I regret giving them the benefit of the doubt... By July 18 my order had still not arrived, and the UPS representative I spoke to determined that the package was lost. Although the tracking said "delay" and "no further information" could be found about the package, updates and movement had stopped on July 8. That qualifies the package as lost -- again, directly from the UPS representative. When I emailed Edible Cake Images for assistance, even including my download of the conversation with UPS, they insisted the package was just lost and would still arrive. I politely emailed again, explaining everything above, and heard...silence. No response. Their phone number doesn't work either. This company, that had taken my money in exchange for no product, was ghosting me. Worried now about my son's birthday, as a backup, I ordered another cake topper image from Amazon from what I thought was a different company, Cakecery. However, when I looked at the tracking information, I noticed it was also shipping from Miami, FL. I looked into Cakercery further and learned that it is a front for Edible Cake Images! So now this company has received my money twice for a single order and ignored my attempts to correct the issue. The second image I ordered was fine. Intact. Colors are bright. However, I would have NEVER ordered from Cakecery if I knew it was Edible Cake Images. Their customer service is actively atrocious and they are keeping my money for a product that I NEVER RECEIVED. I feel deceived and ripped off. Order from Cakecery/Edible Cake Images at your own very high risk. read more

Wish I would have read these reviews before making my purchase (I usually do) I ordered an "Astrobot" custom cake topper with my son's name and age. He's such a big astrobot fan and I was really looking forward to surprising him with this personalized cake and womp womp. I received the topper but no personalization!!!! Tried contacting them and 1st time, took days to receive a response. When they got back to me they stated there was nothing I can do but reorder!!!! Umm No, why would I do that when they couldn't get it right the 1st time. Someone on another review said they should have customers accept the proof before making it &, I couldn't agree more. @Edible Cake Images, not a good 1st experience with you guys. Won't be buying from you again! read more

I ordered a cake image and paid extra for expedited shipping. They generated the shipping label without sending the package to USPS for four days. On the day of the birthday, I had to find alternative cake toppers. Even days past the expected delivery date, USPS still lists the package as "awaiting item." They claimed USPS failed to scan it properly, but I'm skeptical. Either way, it no longer matters - the birthday has already passed. read more

The cake image took over 3 weeks to arrive which was AFTER my son's birthday. This place is terrible.

They refuse to provide what I paid for. I paid for three proofs to be approved before order processing. They just processed the order which arrived unusable. They refused to send the proofs. The person communicating with me told me I will get what he feels like sending, be happy with that and shut up. He acknowledges I paid for more but he didn't think it was worth sending. He has now threatened me. I am happy to share all email communication. He offered me a refund and then refused to send it. He refuses to even refund me for the proofs he refuses to send. I wish I had read the previous customer reviews. The person running this business is not simply a crook, he is dangerous. I am relieved we have security because this person is not safe to know your address. Be very careful! He needs to be shut down. read more

Horrible customer service and disappointing product. They sent me a generic Happy Birthday cake topper that was $30. I asked for a custom name and birthday age cake topper. I emailed them and they just wanted to argue. What a joke steer clear of this place. If I could give them zero stars I would. read more

Unless you are willing to pay an exorbitant amount for expedited shipping. I would NOT order from Edible Cake Images. Though it says 3-6 days is the estimate it can take a month. And the vendor will not try to make it right. Hard pass on these folks. There are plenty of others than can do the same thing and ensure reasonable shipping times. read more

I have been contacting this business since October of 2023 for a refund for the shipping costs I was charged. I paid an extra $45 for guaranteed 2 day delivery. The item arrived 6 days later after the birthday already passed and I was forced to go pay for another cake from a local bakery. I'm not asking for a full refund, since I eventually did receive the product. Just my shipping charges. They emailed me back, one time saying they opened up a dispute with the carrier and have ignored my 5 emails and messaged on Shop pay since November. Terrible company with no integrity! read more

Didn't get what I ordered. Personalized message on my edible was wrong. I reached out to them by email, chat, phone and vm all with no response. Paid a little over 30.00 for my order to be disappointed read more

Had some good experience ordering for my girls' birthday parties in previous years but this year the experience was terrible. They charge the customer for something they will not be able to provide: I paid for an email file and never received it because it is apparently policy that they will not provide you with one if you don't have a text to add to the cake image (I paid for this service because I wanted to see if the image was pixelated upon printing). They were never going to provide the email file, yet they were glad to add the extra charge for it to my account. No thanks. Taking advantage of your customers doesn't pay off long term. Good luck with your next business venture. read more

PLAGIARISM ALERT Please NOTE that these 4 websites which are all the same company in Miami, FL have "Plagiarized" my item descriptions, policies, information pages, instruction sheet, even my "Kosher, Dairy Free, Gluten Free, Nut Free, Soy Free, Egg Free, and FDA" logos on my main website. They are literally keeping an eye on my website for changes as I just updated a few things this month about shipping with UPS that I just found out and they copied the whole thing to add it to their shipping policy. EdibleCakeTopper - ediblecaketopper.com EdibleCakeImage - ediblecakeimage.com EdibleInkArt - edibleinkart.com CakeCery - cakecery.com They are NOT in anyway related to my legal business "Sweet Custom Creations LLC" located in Appleton, WI which has 2 websites only: Main Website: Sweet Custom Creations - sweetcustomcreations.com Etsy Website: EdibleImageTreats - etsy.com/shop/edibleimagetreats Currently in the process of trying to get their websites taken down if they don't change the information. read more

Order # 69814645 My order came with misprint and your customer service manager - Jaimie Sturges saying that it was my fault and refusing to give me refund. I ordered cake topper with very clear instruction for personalized saying-Happy Birthday Daniel. Topper came in with a big # 30 in the middle, my son is only 8. There was no specific instructions given about numbers in the middle, and I did not wanted any numbers. My message was -Happy Birthday Daniel and that it. You just wiped me off $32.24 and absolutely refusing to do anything about that . Absolutely Horrible Yelena Melick read more

The cake topper was fine but there customer service is HORRIBLE. I paid for 3 day shipping for whatever reason they shipped it to the store on the 4th day and didnt want to refund me the money back after calling UPS UPS said I should get a refund but the send would have to give me my refund I emailed them several times for them to refuse to give me a refund. so now im taking it to court. its sad that a company would try to scam me because they dont want to refund me for something they couldnt honor. I have all the proof needed to receive a refund and yet they wont refund me read more

Do not order from these folks. I ordered a cake topper for my son 12 days in advance it never arrived. When I called the gentleman was rude an unapologetic. They obviously do not care about customer service or making their customers happy. read more

Waste of money. Digital file unusable at local cake/candy shop because seller doesn't have releases for copyrighted images / trademarks.

Perfect! Great product and service. Beautiful High quality design and communicative staff. Will definitely use again.

If I could give 0 stars, I would. Wish I would have read reviews before ordering! I ordered a birthday cake on 1 June and paid an extra $14 for "expedited" shipping to have my cake arrive on my nephew's bday, 9 June. The cake was never delivered. Birthday ruined. No shipping info/updates were ever added to the tracking link. I called multiple times and left multiple voicemails and never got a reply from this company. These people are a SCAM! STAY AWAY!!! read more

Did not arrive on time after I paid an extra 46 dollars for shipping just to make sure we would have it. We had to spend that much again at Publix to get last minute cake toppings. My daughter's birthday party was two days ago and it still hasn't arrived and customer service is refusing to do anything about it!!!!! I also wish I could rate them zero stars! read more

This is a terrible place to order a edible cake topper from, I ordered one and when it was delivered the inside of the box the topper itself was damaged I reached out to the vendor and they refused to give me a refund, I did send them photos so they could see, I did not get what I paid for the topper was used for looks only that's not what I paid for, it was suppose to be edible, if the topper would have been taken off the plastic it was on the whole image would have been destroyed, I will never order from this place again read more

So the image was great. I peelled off the plastic no problem. The texture felt just like paper, it was very much like eating a piece of paper so I wound up peeling off the remaining image from the icecream cake so it would not ruin the rest of the cake. read more

Horrible customer service. They are deceptive. After paying for expedited shipping and confirming my item would ship on 1/7/20, they did not ship until 1/9/20, thus making it impossible for my product to get to me timely. When I complained they insulted me by telling me to learn how to do math. Stay away!!! read more

They are rude and disrespectful; I placed an online order on July 4, 2022. The item was a banner for my son's birthday. The company provides different options for mail delivery. I needed it by Saturday, 7-9-22. So I paid extra for the three-day delivery, which puts it here by 7-8-202. It was shipped on 7-6-22. I checked the track order, and it said the 8th than the 9th and 10th. But I didn't receive it until 7-12-22, late. I paid for three days. I emailed them wanting a refund or bill adjustment. They replied, being rude and saying they were not responsible. I work with a lot of companies since I love doing parties, and this one is the worst never had to deal with someone so disrespectful to a customer. I even reached out to UPS, and they told me the company had to call them so they could get a refund. I emailed them that information, and they said I was lying and UPS won't do that. I was so shocked I couldn't believe it. They said they don't give a refund and have a policy stating they do not provide refunds. I told her your policy is not on the checkout screen when people are making their orders or paying for delivery options; she said oh well, that's your fault, not mine. This company needs to be shut down; the ******** service is a horrible business. All they had to do was credit me my 23 dollars for my shipping. I didn't even want the money back for the item, just the shipping fee since I got the item late. I would never use them in the future. read more

I ordered the Fortnite cake image topper for my son's birthday and it was perfect! It was shipped and came in on time! The imaging looked great and tasted great! My son and the rest of my family loved it!!! read more

If I could give a negative star I would. Don't buy from them. Their return policy says 1 year money back guarantee. Which is BS. Easy returns, nope not at all. I have been emailing and calling them for 3 weeks to return a set of cartridges. I bought the wrong ones but hey they only return if it's a wrong product or defective product. To me that's not 100% satisfaction. It took me opening a file with PayPal to get any reply back from the email address I was told to email for a return. Ohh and also their site says free shipping on returns but again nope didn't happen. When I did call three different times the lady who answered was very rude and told me she couldn't do anything about it and to email their return department. But yet just to get the info on who to email was hard to get. She didn't want to give it to me the first time I called. I ended up using their online chat to just to get the email address for the return. Even after I emailed them on June 25, 2020 it took until today July 10, 2020 for me to get a reply back. read more