Excellent staff members, friendly, informative, and eager to help. Not a long wait at the pharmacy,…read moreand there is always a staff member to help with a new prescription.

I would like to file a formal complaint regarding the front desk employee (woman with blonde hair)…read moreworking on the first floor on July 28, 2026, at approximately 1:40 PM, during check-in for my annual appointment. I witnessed this employee treat an elderly woman with complete disrespect. The woman was having difficulty locating her Kaiser member ID and was clearly struggling, yet the employee responded with a rude, impatient, and dismissive attitude. There was absolutely no compassion, empathy, or willingness to help. Instead of assisting a vulnerable patient, she made the interaction unnecessarily uncomfortable and embarrassing. This behavior is unacceptable for anyone working in a patient-facing role. Healthcare employees, especially those at the front desk, should treat every patient with dignity, patience, and respect. An elderly patient should never be made to feel like an inconvenience for needing a little extra time. Based on what I witnessed, I believe this employee's conduct should be reviewed by management. If this is how she treats patients in public, I am concerned about how many others may have experienced similar treatment but chose not to speak up. I hope Kaiser investigates this incident and takes appropriate corrective action to ensure all patients are treated with the professionalism and compassion they deserve.

If you have lots of time to spend just trying to get past their robotic push 1 for whatever, push 2…read morefor this and that, you should be fine. Yesterday I spent a good half hour pushing this digit on the phone keyboard and that digit only to be met with a human person who insisted could not hear me and hung up on me. Went through the same gates of hell procedure all over again to finally connect with a human who gave completely different information than they had to my husband that any and all requests by phone take 48 hours to 72 hours to process. So...you don't call in the lab orders like you said you would and confirmed a month before the lab appointment, we get to the appointment only to find out the orders were never called in and then spend half a day trying to get expedited lab orders for an upcoming appointment only to speak to six different people, all of whom (except for the last call where they FINALLY informed us of the 48 to 72 hour policy) listened, said they'd get this taken care of and then did....nothing, leaving husband to attend his appointment to go over the lab results with no lab results at all to review.

The internal medical office is borderline negligent. There is no accountability for errors, no…read moretraceability, substandard medical recordkeeping practices, insufficient staffing levels, and generally poor patient communications, and no internal quality program to ensure that mistakes are not repeated. Quality of care takes last place behind any other metrics that you might use to measure how well a medical office performs.

We are very happy and excited with Align Clinic's treatment of our son, Archie!…read more Archie came to the clinic with his left side of his head asymmetrical in March and today in September, he no longer needs the helmet. Type of care: staff was very respectful and supportive of his journey with correcting the issues with his head. Shout out to Megan with her care and guidance; she did a great job ! Thank you Align clinic!

After my first appointment, I left with the assurance that…read moremy orthotics would fit perfectly. Now that I am in the office with my new orthotics and they are causing me to stumble because of a bad fit, I am told the answer is to "wear thinner socks" or "buy new shoes."

When I was referred to this organization, they got me to the wrong doctor. Did a full on…read moreappointment, asked for a co-pay, which was nonrefundable. And generally just wasted my time with unprofessional front desk, experience and lengthy paperwork that I did not receive a copy of. I don't think I would recommend remedy medical group to anyone based on how they treated a new patient. It just wasn't ideal, and I felt dismissed as a patient. I was told the wrong time to be there, acted as patiently as I could, but ultimately, I was unable to receive any meaningful care from their facility. Luckily the doctor squeezed me in for a 10 minute intake, before really making sure that she made it to her next appointment on time. It didn't feel thorough nor did it feel like my issues were actually of concern..... I was referred here to take pain management consultation. Which turned out to be nonexistent, because I was scheduled with the wrong doctor after triple checking with the staff. This was not a good use of my time, but the place was very clean and looked nice from the outside as well as the inside. Great interior lighting. But that's really not what you're looking for in a medical office. The furniture is sort of irrelevant, just like a backdrop to what is actually the purpose of the business. The scheduling staff here needs better training so that patients don't waste their time like I did. 2/5 adding a star just for the furniture.

I've been to a few and hands down, Dr. Moore is the best! If you are given an opportunity to…read morechoose, pick him. I'm thankful for each session. He's effective, respectful of your time and makes sure you're comfortable.

This place is big with lots of street parking. A lot of medical offices. Especially on a hot day,…read moretheir ac is blasting on every level. Everytime I've been here, it's been a hot day. Their directory and signage is very clear so you won't get lost. Their lobby has seats to wait for a friend or family and outside their doors have benches as well. Although there are stairs, there is a way to get to the blg in the parking lot, there's an elevator!

IVX is the best infusion center ever! The care team is very relaxed and helpful, but also totally…read morecompetent and efficient. My medication is delivered there, a great convenience. My previous providers also charged me copayments. IVX got my insurance to cover them.

New patient and had a great experience with both Jenny (office mgr/patient coordinator) and Nurse…read moreBonnie. I was greeted warmly and assisted right away, given a quick tour of the place and shown to my infusion suite. I felt so taken care of and very comfortable the entire time. My anxiety about having IV medication was made so much better by Nurse Bonnie's calm, caring demeanor and the way she just knew exactly what she was doing. She explained things thoroughly, answered ALL of my questions, checked on me regularly, and I can't say enough good things. I love this place and can't wait to go back! Definitely beats doing my own injections at home! Thank you

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

1 star for the cafeteria…read more I am writing as a patient to share a concern about the food environment at Mills-Peninsula Medical Center in Burlingame. While I appreciate the medical care provided, I was disappointed by the nutritional quality and messaging reflected in the cafeteria offerings. Hospitals play a critical role not only in treating illness, but also in modeling healthy behaviors. When patients are advised to follow heart-healthy, low-sodium, or balanced diets, it is confusing and discouraging to see food options that do not consistently reflect those same standards. This creates a disconnect between what physicians recommend and what the hospital environment promotes. As a patient, it raises an important question about how seriously nutrition is being prioritized as part of overall care and recovery. I encourage the hospital to consider: - Expanding and clearly highlighting healthier, whole-food options - Reducing the prominence of highly processed and high-sodium items - Aligning cafeteria offerings more closely with clinical dietary guidelines - Providing transparent nutritional information to help patients and visitors make informed choices Improving the food environment would not only support patient recovery, but also reinforce the hospital's role as a leader in promoting long-term health and wellness. Thank you for your attention to this matter.

This is a really good Kaiser, probably my favorite. They are so efficient they even managed to…read moreprocess everyone in the waiting room after there was an epidemic of nausea and vomiting because of RM.'s stinky vajayjay.

Not one person working at this location is there to help. They will ignore you for weeks, months,…read moreyears. My latest procedure they gave me fentanyl on an empty stomach without my consent. No one addresses any of my concerns. You're better off d*ing on the side of the road than getting any kind of help here. ETA - TO THE PERSON REPLYING: I HAVE EMAILED YOU. YOU, LIKE EVERYONE AT THIS HOSPITAL IS IGNORING ALL MY ATTEMPTS AT COMMUNICATION

These people can careless about your health! Sad. The forgot…read moretwo of my medications after visiting the ER and told me that I have to come back for another visit to get them! The insincerity is unbelievable!