I would like to file a formal complaint regarding the front desk employee (woman with blonde hair)…read moreworking on the first floor on July 28, 2026, at approximately 1:40 PM, during check-in for my annual appointment. I witnessed this employee treat an elderly woman with complete disrespect. The woman was having difficulty locating her Kaiser member ID and was clearly struggling, yet the employee responded with a rude, impatient, and dismissive attitude. There was absolutely no compassion, empathy, or willingness to help. Instead of assisting a vulnerable patient, she made the interaction unnecessarily uncomfortable and embarrassing. This behavior is unacceptable for anyone working in a patient-facing role. Healthcare employees, especially those at the front desk, should treat every patient with dignity, patience, and respect. An elderly patient should never be made to feel like an inconvenience for needing a little extra time. Based on what I witnessed, I believe this employee's conduct should be reviewed by management. If this is how she treats patients in public, I am concerned about how many others may have experienced similar treatment but chose not to speak up. I hope Kaiser investigates this incident and takes appropriate corrective action to ensure all patients are treated with the professionalism and compassion they deserve.

they have had incorrect hours posted on multiple online sources for months and have not fixed it…read moredespite several complaints . this is a horrible hospital. i have also been requesting my doctor and her management to contact me for over a month. i have submitted several grievances only for them to be completely ignored. this is malpractice.

If you have lots of time to spend just trying to get past their robotic push 1 for whatever, push 2…read morefor this and that, you should be fine. Yesterday I spent a good half hour pushing this digit on the phone keyboard and that digit only to be met with a human person who insisted could not hear me and hung up on me. Went through the same gates of hell procedure all over again to finally connect with a human who gave completely different information than they had to my husband that any and all requests by phone take 48 hours to 72 hours to process. So...you don't call in the lab orders like you said you would and confirmed a month before the lab appointment, we get to the appointment only to find out the orders were never called in and then spend half a day trying to get expedited lab orders for an upcoming appointment only to speak to six different people, all of whom (except for the last call where they FINALLY informed us of the 48 to 72 hour policy) listened, said they'd get this taken care of and then did....nothing, leaving husband to attend his appointment to go over the lab results with no lab results at all to review.

The internal medical office is borderline negligent. There is no accountability for errors, no…read moretraceability, substandard medical recordkeeping practices, insufficient staffing levels, and generally poor patient communications, and no internal quality program to ensure that mistakes are not repeated. Quality of care takes last place behind any other metrics that you might use to measure how well a medical office performs.

We are very happy and excited with Align Clinic's treatment of our son, Archie!…read more Archie came to the clinic with his left side of his head asymmetrical in March and today in September, he no longer needs the helmet. Type of care: staff was very respectful and supportive of his journey with correcting the issues with his head. Shout out to Megan with her care and guidance; she did a great job ! Thank you Align clinic!

After my first appointment, I left with the assurance that…read moremy orthotics would fit perfectly. Now that I am in the office with my new orthotics and they are causing me to stumble because of a bad fit, I am told the answer is to "wear thinner socks" or "buy new shoes."

I started seeing Dr Priyanka Ghosh three months ago for pain management due to Complex Regional…read morePain Syndrome. It's a rather rare and very painful condition that, unfortunately, many doctors do not take seriously and do not really understand. So my expectations going in were guarded at best. Dr Ghosh quickly showed me that she is extremely knowledgeable about my condition. She has been so helpful and supportive, referring me for appropriate testing, treatments and physical therapy, over seeing my medications and making sure I understand what to do and just as importantly, what NOT to do in order to improve my condition and hopefully achieve complete remission. With her help and guidance I'm making amazing progress. I highly recommend this kind, caring and knowledgeable doctor.

In my experience as a woman, Dr. Rakkar did not make me feel safe or comfortable as a patient. I…read moreleft my interactions with him feeling dismissed and uncomfortable, and I did not feel that my concerns were being taken seriously. This was my personal experience, but it was significant enough that I would not choose to see this doctor again.

IVX is the best infusion center ever! The care team is very relaxed and helpful, but also totally…read morecompetent and efficient. My medication is delivered there, a great convenience. My previous providers also charged me copayments. IVX got my insurance to cover them.

New patient and had a great experience with both Jenny (office mgr/patient coordinator) and Nurse…read moreBonnie. I was greeted warmly and assisted right away, given a quick tour of the place and shown to my infusion suite. I felt so taken care of and very comfortable the entire time. My anxiety about having IV medication was made so much better by Nurse Bonnie's calm, caring demeanor and the way she just knew exactly what she was doing. She explained things thoroughly, answered ALL of my questions, checked on me regularly, and I can't say enough good things. I love this place and can't wait to go back! Definitely beats doing my own injections at home! Thank you

A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

I had an early appointment. I spent 45 minutes waiting for…read morethe Dr never showed up and nobody came to inform me of the delay. So I walked out Question. If we are the patient (customer) and our insurance is paying for the service why don't they respect people's time

The staff is so sweet and understanding. This clinic is a necessity for the communityread more

I went with my daughter to a prenatal appointment. It warms my heart that she's having children at…read morethe same place that I had mine. Her doctor was phenomenal and the Support staff did a magnificent job. I do love my Kaiser.

Not one person working at this location is there to help. They will ignore you for weeks, months,…read moreyears. My latest procedure they gave me fentanyl on an empty stomach without my consent. No one addresses any of my concerns. You're better off d*ing on the side of the road than getting any kind of help here. ETA - TO THE PERSON REPLYING: I HAVE EMAILED YOU. YOU, LIKE EVERYONE AT THIS HOSPITAL IS IGNORING ALL MY ATTEMPTS AT COMMUNICATION

These people can careless about your health! Sad. The forgot…read moretwo of my medications after visiting the ER and told me that I have to come back for another visit to get them! The insincerity is unbelievable!