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    Mills Square Medical

    5.0 (1 review)

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    11 years ago

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    Palo Alto Medical Foundation

    Palo Alto Medical Foundation

    2.2(24 reviews)
    0.1 mi

    If you have lots of time to spend just trying to get past their robotic push 1 for whatever, push 2…read morefor this and that, you should be fine. Yesterday I spent a good half hour pushing this digit on the phone keyboard and that digit only to be met with a human person who insisted could not hear me and hung up on me. Went through the same gates of hell procedure all over again to finally connect with a human who gave completely different information than they had to my husband that any and all requests by phone take 48 hours to 72 hours to process. So...you don't call in the lab orders like you said you would and confirmed a month before the lab appointment, we get to the appointment only to find out the orders were never called in and then spend half a day trying to get expedited lab orders for an upcoming appointment only to speak to six different people, all of whom (except for the last call where they FINALLY informed us of the 48 to 72 hour policy) listened, said they'd get this taken care of and then did....nothing, leaving husband to attend his appointment to go over the lab results with no lab results at all to review.

    The internal medical office is borderline negligent. There is no accountability for errors, no…read moretraceability, substandard medical recordkeeping practices, insufficient staffing levels, and generally poor patient communications, and no internal quality program to ensure that mistakes are not repeated. Quality of care takes last place behind any other metrics that you might use to measure how well a medical office performs.

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    Palo Alto Medical Foundation
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    Palo Alto Medical Foundation

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    Remedy Medical Group - Exam Room

    Remedy Medical Group

    3.5(81 reviews)
    1.3 mi

    I've been to a few and hands down, Dr. Moore is the best! If you are given an opportunity to…read morechoose, pick him. I'm thankful for each session. He's effective, respectful of your time and makes sure you're comfortable.

    When I was referred to this organization, they got me to the wrong doctor. Did a full on…read moreappointment, asked for a co-pay, which was nonrefundable. And generally just wasted my time with unprofessional front desk, experience and lengthy paperwork that I did not receive a copy of. I don't think I would recommend remedy medical group to anyone based on how they treated a new patient. It just wasn't ideal, and I felt dismissed as a patient. I was told the wrong time to be there, acted as patiently as I could, but ultimately, I was unable to receive any meaningful care from their facility. Luckily the doctor squeezed me in for a 10 minute intake, before really making sure that she made it to her next appointment on time. It didn't feel thorough nor did it feel like my issues were actually of concern..... I was referred here to take pain management consultation. Which turned out to be nonexistent, because I was scheduled with the wrong doctor after triple checking with the staff. This was not a good use of my time, but the place was very clean and looked nice from the outside as well as the inside. Great interior lighting. But that's really not what you're looking for in a medical office. The furniture is sort of irrelevant, just like a backdrop to what is actually the purpose of the business. The scheduling staff here needs better training so that patients don't waste their time like I did. 2/5 adding a star just for the furniture.

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    Mills Square Medical - medcenters - Updated July 2026

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