Whenever my doctor orders labs, EpicCare sends me an email saying they sent the order to the labs and almost every time it's not there. Once I had them fax it and they faxed over a blank piece of paper. I ended up going home as I already waited over an hour and took time off of work. If you call EpicCare they act like they don't know what you are talking about. I ask for a doctor order every time and just print it out myself. Quest Diagnostics said EpicCare is always doing that to patients so save yourself some time and get the doctor order yourself and print out at home. read more

Dr Niaz is good but his whole supporting office is so lousy and so bad. Plus they never smile and the whole office staffs are so mean too.

Nurses are like angels on earth send to care & comfort the sick.I'm really thankful MALourdes RN , And Thanks to all nurses at cv epic care . read more

Epic Care - Oncologist Near Me - Castro Valley, California

Doctor Daniel Kaplan is an outstanding Endocrinologist. Extremely patient to answer questions

They make things easy for the first time to visit their office. They do care about their patients make sure to have the best experience. I believe their patients is their priority make sure they are in good and health. My mom just move here and they taking care of her to make sure that she is getting the best treatment. read more

Review on promptness. Empty waiting room except us, but still with over an hour wait with appointment. Would be nice to know why they're slow... that way we could understand. If you don't tell us, then we won't know. Right? We do hope the doctor is super good. Hoping the MD's being late does not = great patient care or MD's practical & theoretical skills. Thanks for the reading materials. read more

Epic Care - Thanks for the reading materials in the waiting room while we waited for the doctor for over an hour. - Oncologist Near Me - Castro Valley, California

My mother came to get iron transfusions and the employees are very sweet and professional.They made us feel at home.

I'm beyond frustrated with this office. They are so inconsiderate of the patient's time. My mom is a patient of Dr. Dao and every time she has an appointment, it's either got rescheduled without notice or he was SUPER late. When I complained, they told me he has 2 hours window from the appt time to call or seen patients... WTH is that BS?!??? We made appt for a reason. Who the hell will have time to sit around and wait for 2 hours. So are they saying only "Doctor's" time are valuable and patient's time is not? If you can't see patient that scheduled time... then DON'T!!! Stop being greedy and overbooked!!! We had to take time off from work to help our mom with her appt... ended up it was just a waste of our time! All the previous appointments my mom had to wait 30-60 mins to be seen for less than 5 minutes. This is straight up irresponsible from the doctor and quite honestly RUDE!! I will be looking for new doctor for my mom. We paid for service... not getting it for FREE so please be respectful to your patients! Would NOT recommend this office to anyone! read more

For transparency, I have been to many different clinics/offices and doctors. Within and outside of different networks. My current job offered a cheaper option this past year, and I opted to try it out... since I only needed a few prescriptions that I refill every few months. I didn't realize it could become such a complicated situation when I finally needed to get a refill with a new Dr. Contacted this office to set up a new patient visit, and mainly to refill some prescription ointments I've had since I was a child. Front desk receptionists have been great and were able to get the Dr to squeeze me in earlier than the scheduled date since it was months away. Day of the visit: Sharonica was friendly, awesome and very helpful while checking me in. 2 stars are strictly for her, and only HER performance. Here's where things start to go downhill... Dr Dhawan came in and asks the general questions and is unable to provide any more information about my condition that what I had already known. He says he has to recommend me to a specialist (which I expected). Fast forward a few days and I need a refill: Called on Friday and am told the Dr asks for 24 hrs to fill it. Next day comes and no update from the pharmacy, I call but the office is closed weekends. Monday comes and I really need a refill, I get told the same thing that they are waiting for Dr. to approve the refill and they will get back to me. No response. I call back and today is now Tuesday... SAME RESPONSE. Except this time, I'm told the Dr. is very busy... to which I had to contain myself from laughing out loud over the phone. I don't know what kind of practice they are running where a Dr. cannot even take a moment to respond to a patient or refill a prescription that we've established I require daily. Now I'm still waiting for call back to confirm if I can get a refill or not... LOL If you have other options, I strongly suggest you try those first. Side note - why is the initial response to any health abnormalities, to issue a prescription? Why not try adjusting lifestyle and diet first? Not so epic creativity for all those years of schooling. read more

Very Nice Appointment With Doctor Dhawan. He Is A Very Good Doctor, He Listen To Everything You Have To Say, He Is So Caring.

I had a injection today at Epic Care Castro Valley office and the manager was very supportive to her staff. I have been a patient for many years and this is a great practice with a wonderful staff. read more

I have been going to this Epic Care facility for the past two years to receive my regular injection treatments and I couldn't be any happier with the care I've been receiving. The staff adheres to strict safety protocols and all of the people who work here are extremely professional, friendly & seem to genuinely care about me. The nursing staff here is top notch and so is Dr. Reddy. I would not hesitate to recommend this place to anyone who requires treatments. read more

I came here to get iron infusion for my low blood problem and the entire staff at Epic Care are so nice and they make you feel comfortable as if you're stepping into their home. Very welcoming place. read more

Dr. Arora is amazing. I am so fortunate to be under his care. Dx 36 stage 2 breast cancer ER+ Her2+ what I love most about him is he is never threatened by my questions and allows me to run anything by him. It's so reassuring to have a Dr who's ego doesn't get in the way when you ask why? Ask if there's another way to treat? And can have an honest conversation with you and explain his reasoning. He never once made me feel stupid for asking and welcomes any study or research questions I want to know more about. Dr. Arora is knowledgeable about breast cancer! The staff at Epic in CV are amazing, I love the nurses. read more

Epic Care - Last treatment of herceptin - Oncologist Near Me - Castro Valley, California

Thank you Epic Care staff at Castro Valley. We have been going back and forth since the past year and the staff was so friendly and accommodating. We found a place where you look comfort and there is Epic Care at Castro Valley. Keep it up guys!! read more

This Doctor's office is by far the best staff I have ever encountered. The feeling you get when you come in to the office is compassion and love for their patients. They make family members feel that they are part of the process in the care of family members. They are never to busy to answer questions you might have, or even just to talk about concerns you might be having. I am so happy that my family member chose this office to help in the fight against cancer. Thank you all for being there for my family. read more