Sales: 1-Had a newbie who didn't put out his cigarette while talking to us outside. Then while we were waiting were handed over to someone else. Then when we gave our starting price they wouldn't negotiate at all. So we left. Went to another Nissan dealer and got the car! Maintenance: 2-Took said car to get serviced as it's the closest one and they tried to up-sell MANY unneeded things. THEN we came home and found out that they stole money out of our console while they conducted the oil-change/service. Wouldn't suggest this dealership at all. read more

I have had my Maxima serviced here on several occasions and have always been completely satisfied. Courteous and professional personnel. I definitely recommend. 5 stars! read more

Great Place, Best price. Got my oil changed earlier this month and it's working smooth.

Buying a car is a grueling process. Waiting, negotiating, waiting, waiting, and maybe you will walk out with a car you love and a deal that you can live with. Well, Gregg Harris you have made the process enjoyable. Of course, he is a business man and I respect his knowledge but he fought for the deal! If your in the market for a car, stop in and see him. read more

Edison Nissan - Gregg Harris - Car Dealers Near Me - Edison, New Jersey

I test drove a 21 Nissan Rogue today. While reading the sticker price, I see an additional fee of $3995! Edison Nissan charges this for an appearance package. Some wheel locks, pinstripe, $10 door guards, and paint protectant? Why on Earth would a new car need this? You can just wrap the car for like $500. Anyway, I cannot believe this business practice still exists to this day- especially during covid. Buyers save your time and energy before coming here. read more

Spoke with Ms. Cassie from Nissan regarding my issues with getting my car serviced. She was very apologetic and understanding and is now helping in assisting me with this matter. read more

Leased my first car from Edison Nissan and had no complaints. Second time around, I bought the car and it was a process. They tried to stick me with 3 months of lease payments after I turned it in, below mileage, on a request FROM THEM as they had a need for the vehicle. Now fast forward to a rear brake work and blower motor replacement at 46000 miles. I never take the extended warranty as I don't mind paying for repairs on a good quality vehicle. Well, brakes and blower motor are $1575 in Edison Nissan terms. This work at a normal shop is no more than $900.....Edison Nissan service department is a rip off. read more

My experience here was bad. List price of the Kia Sedona was ~17,900. However the sales person brought back a total price of ~24,600 which is almost 5000 more. It had stuff like Vin Etching fee of 300 dollars. I would prefer a no nonsense experience like Car Sense or Car Max from now on. Non of this haggling. Especially when there is no easy return policy. read more

After 3 years of leasing a 2019 Sentra, I decided that I wanted to buy the car out instead of buying or leasing a new one. Nissan requires that you visit a dealership to purchase the car. Toyota, for example, does not have this requirement and you are able to purchase the car via phone or online. I leased my car from Nissan Edison, which is where I was forced to complete the purchase of the car. I didn't have a great experience with leasing the car there, so I first attempted to go to a NY dealer to purchase it. I was told that if you're not financing, you have to purchase the car at the dealership where you leased it. The market value of the car was $10,865.73 as per the payout letter I obtained from Nissan. All I should have paid was the market value of the car in addition to taxes and document fees. The first estimate that the dealer came out with was over $17,000!!! I asked him to explain exactly what all the charges were, and he informed me that I needed to have an inspection (over $2,000) that was MANDATORY, taxes, fees, window etching, title and registration. I told him to take everything off of the estimate that was optional and not necessary to purchase the car. I remember he specifically said a window etching was optional. He came back with an estimate of $15,823.19 with $2,639 in "taxable fees." Also, during this time the dealer took the keys to my car. I believe he did this to check the odometer. But I didn't get them back until after my purchase and I was unable to leave at any time that I wanted. When he came back with the $15k estimate, I told the dealer I wanted an itemized list of what the "taxable fees" were. Then the manager came out and tried to negotiate with me. He told me "window etching" was one of the items in the taxable fees. And I said well I already told the dealer I didn't want that. I also told him that the "mandatory" inspection that is over $2,000 is complete bs. He kept arguing with me telling me that this was a new policy and things change and it is absolutely mandatory to do an inspection to purchase the vehicle. He said he would "make a call" to see if we may be able to purchase the car without it. Sure enough, after he made this "call," the absolutely mandatory inspection was not required for the purchase of the vehicle. We spent a total of THREE HOURS in this dealership. Everytime the dealer went to the back, we spent an hour waiting until he returned. This apparently seems to be a selling tactic to keep you essentially hostage by taking your keys and tiring you out by keeping you there for hours. The customer in front of us also looked aggravated and inpatient and wanted to leave because his dealer went missing for over an hour. I tried to keep negotiating with the manager, but he basically said there would be no deal and he wouldn't take off any of the remaining fees. We eventually agreed on a price of $14,029, which is at least $1000 over what I should have paid. This is evidenced by the fact that the contract of the vehicle said the price of the car was $11,856, when the payout paper obtained from Nissan specifically said "10,865.73." The document fee in NJ is $800. In NY, where I reside, the document fee is $175, so really, I overpaid at least $1,600. Had I known this beforehand, I would have just financed the car in NY. After spending three hours in the dealership, I just agreed to the amount because I didn't want to spend any more of my time dealing with any Nissan dealerships or starting over this process in NY. The dealer also told me that they needed to redo my registration because it was currently registered to a "leased" vehicle and it needed to be reregistered to me as the owner. This sounded absurd but I was told that I would have a temporary registration and would be getting temporary license plates (also why they needed my keys). They charged me $250 in DMV fees. But I didn't get either of those things. When I texted the dealer a couple of days later, he texted me back saying "no we only do title in NY, the registration is still good." In sum, Nissan basically forces you to go to a dealership so the dealers can try to scam you out of more money. The dealer I dealt with at Nissan Edison is named Abeth Vincent. I did not get the manager's name. So, here are a few tips to make sure you don't get ripped off like I did: Don't hand over your keys under any circumstance. Tell them that once the purchase is final, they can have your keys. Or, walk out to the car with them. Otherwise you will be stuck without a way to leave when you want. Make sure you keep track of the prices and categories on each estimate they present to you. They move money around into other sections. Ask for an itemized estimate. Do not accept arbitrary amounts grouped into categories such as "taxable fees." Also, you absolutely do not need to have an inspection on a car that you are buying ... read more

The service department is full of rude, arrogant people that treat you like you are an idiot and are at their mercy. They don't stand by their parts or service they have performed. And if you complain? Good luck... They will tell you take your car and do what you want with it. Customer service has been going down ever since they first opened. It is now just part of a well oiled machine that extracts maximum profits from "idiot" customers who get their cars serviced there... If you think you had a bad experience buying a car there? Just wait until you need to get any real service done or when your car comes off warranty. Please do your homework before you even consider doing any service here... You will be overcharged and have an unpleasant experience... read more

went to purchase a car the sales rep was very helpful . at the end of the deal i was told that i was required to purchase the extended warranty or a couldn't take the car . which sounded weird to me . they say they don't have fee's but they hide all of them in the $4000 warranty that . what i find funny is that i did my research and the extended warranty last year was only 2k. the sales rep was helping trying to work with me but the rude sales manager was telling me that if i wanted i could leave if i didn't like the deal . great way to talk to customers . read more

My husband an I came too Edison Nissan too purchase out my vehcile. We met Kenny Hussain who was able too explain the the process. He was very attenative an understanding. We were able too get our vehicle exactly how we imagined. Great job ask for Henny Hussain he is a Blessing... We Thank God and Thank You we appreciate your excellent customer service helping us that made this happen ! read more

Long story short, Phil, the boss on duty told me I was a huge inconvenience and hopes I walk out on the deal. His breath smelt of alcohol and was slurring his word a bit. I asked for his boss's contact info and refused to give it to me. Wouldn't buy a car from that sleezeball if it was the last car left on earth. SCREW DEALERSHIPS, GO WITH CARVANA! read more

They have very deceptive pricing on there used cars. The price that is advertised online is not what there wanting for the vehicle you can expect at least an additional $2400 on top of there advertised price for there certified and warranty( not optional every used car has it) read more

DO NOY BUY A CAR FROM HERE. The service department is horrific. Never call you back when promised, leave you on hold, disconnect the call. I've been trying to get a scratch removed from my BRAND NEW car and after bringing it there 5 times - still not fixed. BUYER BEWARE read more

Superiority Service! Fernando @ front desk is very courteous & helpful. It's always a pleasure coming here

My review is based ONLY on salesman interaction and my observation of the showroom and facilities. I visited Edison Nissan to view and test drive a used vehicle that wasn't a Nissan. My salesman was John McShane. I gotta tell you, I enjoyed talking to this guy. He wasn't flashy or too pushy. Maybe he figured I wasn't willing to deal w salesman games because I firmly requested he not enter my contact info into their database? Either way, the man seemed fairly candid and spoke highly of their dealerships reputation and commitment to quality. I enjoyed some of the 'stories' he told within our chat about the car I was there to test drive. Their showroom was spacious and seemingly clean. Their waiting area was probably the best of all the dealerships I've visited in the area; quant, clean and spacious. Even their mens restroom was clean. Points for that! Before heading in, I thoroughly read all the 'small print' under the car I was interested in. And in short, it says the pricing you see is ONLY OFFERED to previous clientele of Edison Nissan. So if you've never leased or bought a car from them in the past, you're beat. It's a pretty crappy sales tactic but hey, what do you expect from a car dealer? Exactly! Bottom line, if they really offered a great deal on a used car, I'd have bought one from them. I left there thinking, "Too bad they're used car pricing is terrible. I actually liked the place.". read more

Stay away from this place. The dozens of bad reviews are ALL true. I went to look at a used vehicle advertised for $16,900 which seemed like a very fair price. After seeing it and taking it for a test drive I went inside with my salesman Larry, which attempted to explained that it was optional to have the vehicle certified but I had no choice. I have to pay additional for the certification whether I wanted it or not. WHAT? Yea that's what I said. He said it would cost a little more and that he would go to his manager and get me the best price possible. After a few minutes he came back with his manager which informed me that the very best price he could give me on this vehicle was $23,700 including tax. Almost $7000 more! I'm estimating at least $4500 of that is for the vehicle to be called certified. They are deceitful and unethical, they get you down there with low advertised prices then try to pressure you into buying the same vehicle or a different one at an inflated price. read more

So I was in a tough situation actually when coming to Nissan but myself and my parents dealt with Mike Belmont online and then in person through this entire process. As a lot of people know getting a car is already a very stressful process especially for first time buyers like me but he made it as smooth as possible. I know I was a hard client to deal with and had limitations but Mike put everything into perspective and we came to an agreement. I am very grateful for Mike for working with me and can say I am happy with Nissan as well. read more

If I could give this place 0 stars I would. HORRIBLE Communication and customer service. The Manager was so rude and disrespectful don't know how he got this position of a " manager ". Save your time and especially money because they have so many hidden fees it's unbelievable. The worst car dealership I've ever been to. Before we could even see the interest rate or talk about possible monthly payments, they have the nerve to ask us for a debit card to show their manager " that we were interested in buying a car. " What dealership does that? The manager said he wasn't going to waste his time looking into any options for financing when we were willing to put down 80% of the cost up front. We made a comment about the transmission not shifting properly and the salesman replied well he's not a mechanic read more

So it is easy to say 'we are sorry....blah, blah, blah. Please call us to resolve this.' How about you change the way this dealership operates given the many other similar complaints. You could give me the car for free and I wouldn't go there again. I went to Flemington and had a very pleasant, professional experience. read more

They are full of typical sales tactics. "If you finance I can get you a better deal on the car." Came back with $7,000-$9,000 higher and the price of the car stayed the same. Why? $2,000 loyalty fee! So, they wanted me to pay a penalty because I'm not a returning customer or giving them a trade in. Meaning I didn't let them take advantage and give me $500 for my car so I'm paying extra. Or I have to pay them, to let me buy from them? Yeah, that makes no sense. Mafia mentality. I'm paying for protection. Told them I'll go back to Pine Belt where I purchased my current Nissan and he tried to say I'd be charged there even though I'm a returning customer. Yeah, okay that's believable (sarcasm). $3,000 in extended car warranty to make it certified for 7 years. Sounds like an extended car warranty scam to me. $800 for back-office fees which is the only fee I thought was reasonable. They refused to keep the promise of lowering the price of the car for financing and refused to negotiate or waive any of the extra fees. Salesman told me I'd be back because dealerships are like men, they're all the same. Well, I've been to 2 more and guess what? No extra fees!! It's the cost of the vehicle, tax and tags. I think they weren't willing to negotiate because I'm a woman and they thought they could take advantage. The salesman also wanted me to lower my standards for a vehicle. Maybe get an older one or one with more miles. So, they wanted me to lower my standards to accommodate their fees. Again, it makes no sense. I'd recommend to everyone to shop elsewhere. They aren't all alike. There are dealerships that have no additional fees. Good luck shopping everyone. read more

Be careful with Les from Finance dept. I bought a car from them in October 2021. The person in the finance department Les didn't explain anything and I was about to leave in a hurry. They charged me for Stupid security+ and GAP insurance. Next day I realized and call them to cancel. They don't answer calls. So I went to the dealership continuously everyday for a week to cancel them. They gave me a form to fill. i filled it and notarized it. It's been more than 3 months and My Auto lender hasn't received the money yet. read more

Everybody here at Nissan is amazing. They changed my life how amazing there customer service is from..oil changes to simple things like putting air in the tire and always make me feel like home, I don't wanna go to anywhere else besides Edison Nissan. Specially with frank around he makes everything better... read more

Everyone is pleasant and helpful. This is my second vehicle from this location. Salesman Steve and Ahmir in service are usually the people that I interact with, and they are trustworthy. read more

Zoe was honest, informative, and got me into A better car than I came in wanting. This was my 3rd car I've leased from Edison Nissan and I've had no complaints in over 6 years! read more

I went in here with my fiance looking for a new car. As we were looking 2 women were sitting next to where we were I am assuming to be discussing buying a vehicle. All of a sudden out if nowhere the manager Tom starts yelling at these 2 women.He then proceeds to storm away from them as if he was having a tantrum. I am sorry but we walked right out. You do not yell at anyone like that. Very unprofessional. As a manager of a store of my own I would have been fired for treating anyone in that manner. There are ways to talk to customers and there are ways to treat customers no matter the issue. We will be taking our business elsewhere. read more

Had an exceptionally positive experience there purchasing my 2017 Maxima. All the sales agents were courteous, professional and knowledgeable. My specific sales person, Ama Quakyi, was incredibly friendly and a pleasure to work with despite there being significant negotiations and some confusion over how TrueCar works. (Sidebar: it is more or less a waste of time) I live in Brooklyn and I always like to road test any vehicles I'm considering in New Jersey where there are open roads and very little traffic by comparison. So it was worth the 45 minutes back-and-forth to secure the vehicle. The dealership was clean although it would've been nice for them to provide water bottles or water of any kind to their potential customers beyond coffee. I guess I'm nitpicking at this point. Bottom line: great experience great sales people and great dealership. read more

I have been very pleased with the service department at Edison Nissan to date they have been great to work with! Extremly happy Edison Nissan choose to open as I was fed up with being ripped off by Acme Nissan! Be sure to ask for Jason or Bryan at the service desk and tell them I sent you! read more

I have been a customer of Edison Nissan for a long time now. My family have purchased 2 cars over the last few years and that would stop now due to their service department. To give a back story: They have been servicing my Ford Escape for years that I bought from them . They never detected a transmission issue. Around beginning of March I felt like something was right so my dad took it to them. Fernando the service guy said it's a transmission problem . Since I have a warranty we decided to get it fixed. He told us we need to wait for approval from warranty company for this service. We agreed to that. Few days later he confirmed warranty accepted the charges. They gave us a rental as the car was in the shop. He called us few weeks later saying that he has installed the transmission but now it needs to go to fords dealership for programming and warranty doesn't cover that . I believe he told my dad that its out of pocket and would cost around $160 or 190. My dad agreed to it. Now move forward to a month and the car is still not fixed. He tells us that put in a defective transmission and fords have rejected it and returned the car. He said we need to order a new transmission now. Now fast forward to may he tells us we finally got the new transmission, it's getting installed and then will be sent to fords for programming. He called my dad yesterday May 19th that the car is ready and total is $491. Two and a half months later!!!! My dad questioned this as that's not the price he has given us. He said I told you warranty doesn't cover programming which we know but they are charging us twice for their mistake of putting the wrong transmission. I took over the phone call as Fernando was getting loud with my dad and was making it seem like my dad can't comprehend. His tone was condescending. Then he got loud and defensive with me . Talking to us like we are stupid and don't understand how warranty works. I questioned the same thing as how are we liable for programming twice when you order the wrong transmission. He kept repeating warranty doesn't cover and started talking about how he has to feed his family. Excuse me ?? We all have families to feed not sure how it's relevant to this situation. He gives me warranty company number not sure how that helps as they aren't the one putting defective transmission. It was EDison Nissan service dept. If as a mechanic you can't figure out that the transmission is defective than maybe you shouldn't be doing what you are doing. He didn't like being questioned and was being so defensive and hung up on me. He knew they had screwed up. I have called their manger who hasn't returned my call. I have called Frank Taccett who is supposedly a VP. There's no customer service and no respect of customers. If that's how you treat customers I won't be surprised if you go out out business as I have seen many other reviews complaining about the behavior of staff and service provided. Horrible customer service STAY AWAY FROM THEM Cassandra from customer care reached out to me to resolve this issue. read more

This was the worst experience I had at a dealership. I set up an appointment with Dario via Crystal and when i got there he passed me off to someone else. After that they tried to tell me I had to PAY FEES because I was NOT military, was NOT a recent graduate and was NOT a current Nissan owner. Adding over 3,000 in fees that they tried to tell me were discounts. I think they assumed I was an idiot of some kind. Now I still get emails from crystal who obviously doesn't keep track of who she speaks to cause she keeps asking me the same questions. I was very excited to get a Nissan but now I will NEVER. read more

Edison Nissan - Car Dealers Near Me - Edison, New Jersey

I bought a car and within a week I had to bring it to their service because there was already issues with it. I find out that the car was never even serviced in the first place like it was supposed to have been when I bought it. Go somewhere else if you don't want to get scammed. read more

WORST DEALERSHIP EVER! The other Yelp reviews are not lying. Was told on the phone that I may come in ANY day of the month (that I was eligible) for a free oil change. Purposely freed up my WHOLE day - Long and behold, they refuse to do it stating that I was not eligible. Then proceeded to direct me to the Sales Manager! Unbelievable. Keep in mind they were very rude the whole time and before I can state my case said, "your're not getting a free oil change" Do yourself a favor and stay away from these clowns! read more

Edison Nissan is the best. My family have been in Nissan since the 80's,We were customers with North Plainfield for years,but they were not giving us the best deal for our trade in and had become completely commercial. Then we came to Edison Nissan they gave us the best bang for our buck,and the guaranteed bonus was applied to our sale as promised .I would recommend them to anyone,and am a customer 4 Life.. read more

Every experience involving this place is MISERABLE. Save yourself the headache and dont buy anything here. They dont answer phones and if they do, they just transfer you around for 15 minutes until you just hang up. The service writers talk to you like they actually know stuff about cars and tell you how your wrong when your husband is a mechanic for a living. Dont bother with an appointment because you sit there for hours even if you do. The sales dept are a bunch of slimy liars who dont care about you the second you sign the papers. Worst dealership ever. If I could give it a negative star I would. read more

Nope, never again. I made an appointment at 4:30 to see a vehicle I saw online for a GREAT price, seemed almost to good to be true. I cleaned out my car confident that I be coming home with my new truck. I drove an hour and a half and spend 40 bucks on tolls just to find out the vehicle was already sold. Not only was it sold; it was sold BEFORE I made the appointment. Lili called after I had left the dealership to ask if I made it. I told her yes but I had already left because the truck we came to see was sold. SHE KNEW and hoped we find something else that "would catch my eye". After letting her know what I thought of her shady practices. She hung up on me. Never ever will I consider this dealership. They are still contacting me 3 days later trying to get me to come in to see a vehicle that they don't even have. SUPER SHADY read more

The staff is nice and knowledgeable. I came for servicing of my car. Ahmad gave me clear idea about various options I can opt for. I was able to clearly mention my requirement and it got resolved too. One thing that impressed me is Shuttle service. But it is extremely costly. Thanks. read more

I spoke with an Internet salesman who quoted me a price per his manager for a maxima. I made an appointment with him and everything. Once I got there, I was told he makes appointments so I can see a salesman and he has "probably gone home for the day." So I sat down with a salesman and showed him the emails between myself and the Internet salesman. I was then told that the Internet salesman was incorrect and had misquoted me. He also did not mention that I needed to bring an additional 3k for fees. This is the second time that we have been misinformed by this place just to get us in the door. I requested a manager come over so I can explain my experience. It took almost an hour for someone to even come over to us. This place has the absolute worst customer service. They offered us a gift card for the inconvenience (also told we would need to wait for a manager to get it for us- but we thought we were already talking to the manager) but I declined- as I truly want nothing to do with this place ever again. This is not how you treat a customer who has bought two cars from your dealership! Shame on you Edison Nissan. read more

My experience at Edison Nissan goes down as the worst at any dealership. On the day that i chose my vehicle, i noticed a couple of screws on my driver seat were loose (no big deal as i hadn't put any money down yet and hadn't driven off the lot). My sales rep said he'd have it taken care of the next day and I'd then put my money down. I come back, the seat is fine. No issues so i leave. A week later i have to return because my filter need replacing (which means they didn't truly wash my car or inspect it fully before letting me drive off the lot). The receptionist can never answer my questions, they promise you gas cards and free oil changes but never stick to their word. I don't encourage anyone going here if you're looking for top-notch, reliable service. read more

Purchased a used vehicle from them, had it checked by my garage within the 3 days that was given with no major findings . . . drove the car around and the check engine light came on . . . took it back to the garage and the catalytic converter needs to be replaced at a tune of $1500! Mechanic has suspicion that the check engine light was cleared so that the car could be sold and the major repair would fall on whoever purchased it! Repair must be completed BEFORE inspection can be approved. If you are a used car buyer, be sure that the dealership agrees to fix any items of the vehicle so that it will pass inspection! read more