Find another mechanic if you can! These people lie and give you contradictory answers and the moment you call them on it they make YOU the bad guy. Ive had work done at some sketchy places but this one wins the prize. Had a 10 am appointment for a simple skid plate replacement. Sarah the receptionist wouldnt quote a price because she said she couldnt find it in the Mitchell labor guide which somehow changed after the work was done....but thats just a small lie she told. I heard nothing from them by 12:30 so i called and she said another vehicle was ahead of me but the mechanic had told her it would take them 4 hours and be $500. Thats 2 hours more than the industry standard and twice the price...when i mentioned that she said she was quoting the Mitchell labor guide. I guess she magically found that? She also said they couldnt get to it until tomorrow now so i asked her to have the mechanic call me back. An hour later she calls and says she looked it all up and the 4 hours was right and i needed to let her know if i wanted it done. I asked again for the mechanic to please call and explain. No call back after an hour and a half so i called to just say i was coming to pick the vehicle up and have it done elsewhere as i had been quoted 2 hrs and $230 at a nearby shop...well not suddenly my vehicle is DONE and ready and its $515. After being told less than 2 hours ago nobody had touched the damn thing and wouldnt until tomorrow. Lie after lie after lie with these people!!!! So i go in and have the audacity to ask what the contradictions are and why and this woman gets nasty with me and acts like im a bad person for daring to ask some pretty obvious questions. She then sits there in the offife trying to lie about when i called and whatvwas said until i brought up my call logs and that just made her angrier. I was told so many lies i lost track. She also tried to blame the mechanics for not giving her information i was asking for and tried to tell me the mechanic, Ed was askee to call me but he left instead so i guess he doesnt care about customer questions....yet then in comes a younger mechanic who apparently did the work and said he started the worknat 10 am and was done by 1. Thats 3 hours by proper math yet i was charged for 4. Also why lie and blame ed who was conveniently gone for the when the other guy did the work?! None of it adds up unless youre being scammed and lied to. Id suggest a dealership mechanic before these rip off artists and dealerships are notorious for being over priced and slow. Still wouldve been better than this fiasco. Use these people at your own risk but dont be shocked when you catch them in some shady lies and then they try to beliitle YOU for daring to point it out. Also ran into a couple on the way out that said they were trying to buy a vehicle there and that receptionist sarah was rude to them for simply asking a few questions about the vehicles for sale. I guess she is drunk off all that answering the phone and lying power she has..... total scam artists read more

Bill is absolutely a nice guy. BUT I had to keep bringing my car back. Same problem 3 solutions. It was approx 1000 but in end a Fuze. Which was a couple dollars and a charge to drop it in whick took longer to unlock hood and raise it. was disappointed and felt absolutely horrible about the whole experience. Being a nice guy is fine but being treated fair is another. Being told your car had three things go wrong at the same time is very low in possibility. Owning up to responsibility would be nice. BTW I paid for a diagnostic also sooooo IDK. read more

Brought my car in for service. Was verbally quoted a price over the phone and quoted a worse case scenario. Price changed from what was discussed in the conversation on the phone. I hope the work is good and I highly recommend getting quotes in writing before getting work done. Who operates a Buisness like this? read more

The best thing you can do for your vehicle is go to Ed's and have Billy look at it and fix it. I haven't met a mechanic in my adult life that knows as much as he does about vehicles. He takes care of my business truck and personal car. Best I've ever been to. read more

Billl was so helpful over the phone. He saved us from a trip to the garage!! Amazing. He really knows his stuff

I had a weird light come on while on 55. I yelped and called and Ed's talked me to the shop. Hooked up computer and all was well! Thanks guys!! read more

Ive been going to Bill at Eds Auto for years and he has never let me down. I recently had quite a bit of trouble with my BMW X5 and he hooked me right up gave me some solid advice about the future of the car and was very reasonable price wise. I highly recommend them read more

They quoted me at $220.00. They actually called me while I was dining out, to say the repairs were going to cost $220.00 . My father went to pick my car up for me the next day and it was $ 478.00. He was stunned as the last phone quote was $220.00. They said the extra was for servicing the air conditioner. I felt that they should have made a return call to me to let me know the car needed this work. I was clear upon taking the car into the shop that I wanted to stay informed about what needed fixing and the costs as I am a college student with limited funds. . Thank Goodness my father being able to pay the difference for me but that is not the point here. So I give a one star to say unless you walk around with a pocket FULL of money do not take your car here as they did not respect my wish to be contacted about all repairs necessary. Update: Approx. one week later my car fan starts squealing loudly again....one of the main things that was supposed to have been repaired. ...... but have to take the car back to the shop first before I elaborate.. ....Will update with the outcome..........Update** They now want to install another new part and charge over $200.00.I took car back and am NOT letting them touch my car again or take another penny from us. Will be contacting consumer affairs about this matter this week. Will update again...Zero Stars from me for this company. read more

Half the people on here giving 5 stars are probably either paid off or they're old. I originally came into his shop because my car has been running rough and when I accelerate it's lagging. I explain this situation to bill so he told me to drop it off with him and he'll call me back. He calls me telling me my oil cooler is leaking and needed a new seal (I knew this was true because I've noticed oil spots on my driveway) then he asked if i got my transmission serviced before and I said yes. He then said that is the problem, with my CVT transmission I need the specific fluid for that transmission. He suggested I drain the fluid in there now and put the one I need in. He said it is pricey, it runs $30 a quart. And that he could also try to get about 5 quarts IF HE CAN GET THAT MUCH OUT. So I agreed, on the phone he said everything will come out to $500. 3 hours go by and I don't hear from him so I call the shop and he tells me "yeah I was about to call you just modifying your bill" he then proceeds to tell me it's now $608...WHAT!!! Apparently they got 7 quarts of trans fluid out instead of 5 and also lost a quart of my oil while taking out my oil cooler. Not once did he call me and communicate this with me!!! When I went there he had absolutely no remorse from robbing me of $608 he is worse than the franchise shops in the area!!! But it doesn't end there, I took it upon myself to go to Team Nissan who provides him with the trans fluid and parts tell me its $19.99 a quart for my car and when they drain the fluid the regulation is to put 5 quarts in. So not only did I get over charged he also put TOO MUCH fluid!!! He knew it was going to do more harm than good but he did it anyway!! Now my car barely runs right, it struggles to hit 40mph. Not only is this single mother out of $608 but I'm also out of my ONLY means of transportation. He'll probably comment on this review trying to justify what he did, I notice he only comments on the bad reviews and gives excuses instead of a solution! BILL IS A CROOK YOU HAVE BEEN WARNED!!!!!!!!!! read more