I waited for "parts" for my Kia Rio for 2 weeks. First, after having my car for a week, they said…read morethey ordered the wrong parts. Then after having my car for 2 weeks, that's when they told me they couldn't get the parts ! They apologized, which doesn't even begin to make up for the major life/work inconvenience they caused me ! Now I guess I need to take my car to the Kia dealership, which is probably what I should have done in the beginning. Mavis, you suck !

My visit to this store was my best retail experience I've had in years. Alex and his staff went…read moreover and above to contact my insurance company to replace my RV tire and get me on my way. Alex is a great asset to the Mavis organization. Thank you so much

I came in on Saturday for an oil and filter. I was met in the parking lot and informed of serious…read morework that needed to be done on my suspension and struts. They showed me the damage to my tires while the car was on the lift. They offered to fix, prioritized what needed to be done immediately, informed me of the time that it would take and offered to take me somewhere while I waited. I came back several hours later and was promptly informed of the delay in the delivery of the parts and the unavailability of other parts until Monday. The manager and his staff worked four hours after the close to get me to the point that I could drive on it until the parts came in. They called me on Monday and prioritized the work on Tuesday morning. I was very satisfied with the professionalism, the explanations, and the importance they placed on ensuring that I remained informed. Their manager and staff went beyond my expectations and charged me a fair price. I have nothing but praise. I have been here and other Mavis shops before. I think they are fair and honestly present problems as they arise.

I went there for a new tire after one of mine popped. I was greeted outside by Josue who helped me…read morethrough the whole process. He explained everything and gave me my options, but didn't waste my time. I was back on the road quickly and at a reasonable price. Seamless experience. Thanks Josue!

Oil change with a request to add one pint Rislone. Refused service on account of the computer…read moreindicated 6 qts to fill. My vehicle, my request for specific service was denied.

some of the worst service i have ever had!!!!! They do not care about the customers. My sister got…read moreher breaks done here awhile back and after we kept hearing this really bad grinding sound. We took it to another car repair shop to only find out they never put the new set on.

My friend asked me if I knew a good mechanic, the skid plate under her Ford Explorer came loose and…read moreneeded 3 screws. My recommendation? Call Mr. Tire in Vineland, they are the best. (I used this location when I lived in Vineland, see my review from 4 years ago). She called, took it over there the same day, and they put the missing screws in the skid plate. My friend said the gentlemen there were super nice and helpful. I told her I know, that's why I referred you to them. My friend will go back to Mr. Tire for services on her Ford. I go to the Mr. Tire in Woodbury, they are equally super nice and helpful. Excellent value and courteous. They take the time to explain everything to you and have the art of communication, where you do not feel like you're being spoken down to. Really appreciate both locations. Mr. Tire in Vineland, thanks for helping my friend in her time of need!

They were actually really good people, but the prices man are just too much to even comprehend like…read morei had 4 things that needed to be fixed and they priced it at $2,600.00..... like that's outrageous man i only come to you guys for oil changes and the prices for that are even going up! So for now on hopefully i can get some coupons or find somewhere else that's less expensive with the same amount of quality

They did a good job and they were professional. Nice and accommodating…read more.. And I did not feel pressured by them to get more done than what was needed

I called to find out what hours are least busy to get an oil change and at 8am on Tuesday February…read more4 and a man who stayed his name was JOE answered the phone like it was his trap house. He was unbelievably rude and disrespectful when asked a simple question then said " If there is a line then you will wait! Then hung up on me! I am filling a complaint with corporate. His behavior was appalling.

Always assured of the best in service and a very fair value. Friendly and accommodating ... Rose…read moreruns a solid and tight front desk...!

Recently had problems with my breaks. Called them at 8:30AM. They got me in at 9AM. Gave me a ride…read morehome at 9:30. Called me back at 3:30 and said my car was done. Came and picked me up at home and gave me my car. Awesome!!!!!!!!!!!!!!!!!!!!!!!!!!

I bought 4 new tires installed and an alignment. A few days later, I noticed that one of the tires…read morewas the wrong brand tire. I called and they told me to bring it back and they would fix it. I asked if I needed an appointment and they said no, just bring it in. Qhen I went there they told me Noone was available to change the tire and I needed to wait. I worked all day now I'm sitting here waiting for them to find the time to fix their mistake. Horrible customer service.

Love their prices and the mechanics. Is my to go place for all my cars …read more I prefer to drop off the car; since the waiting area is t clean

Find another mechanic if you can! These people lie and give you contradictory answers and the…read moremoment you call them on it they make YOU the bad guy. Ive had work done at some sketchy places but this one wins the prize. Had a 10 am appointment for a simple skid plate replacement. Sarah the receptionist wouldnt quote a price because she said she couldnt find it in the Mitchell labor guide which somehow changed after the work was done....but thats just a small lie she told. I heard nothing from them by 12:30 so i called and she said another vehicle was ahead of me but the mechanic had told her it would take them 4 hours and be $500. Thats 2 hours more than the industry standard and twice the price...when i mentioned that she said she was quoting the Mitchell labor guide. I guess she magically found that? She also said they couldnt get to it until tomorrow now so i asked her to have the mechanic call me back. An hour later she calls and says she looked it all up and the 4 hours was right and i needed to let her know if i wanted it done. I asked again for the mechanic to please call and explain. No call back after an hour and a half so i called to just say i was coming to pick the vehicle up and have it done elsewhere as i had been quoted 2 hrs and $230 at a nearby shop...well not suddenly my vehicle is DONE and ready and its $515. After being told less than 2 hours ago nobody had touched the damn thing and wouldnt until tomorrow. Lie after lie after lie with these people!!!! So i go in and have the audacity to ask what the contradictions are and why and this woman gets nasty with me and acts like im a bad person for daring to ask some pretty obvious questions. She then sits there in the offife trying to lie about when i called and whatvwas said until i brought up my call logs and that just made her angrier. I was told so many lies i lost track. She also tried to blame the mechanics for not giving her information i was asking for and tried to tell me the mechanic, Ed was askee to call me but he left instead so i guess he doesnt care about customer questions....yet then in comes a younger mechanic who apparently did the work and said he started the worknat 10 am and was done by 1. Thats 3 hours by proper math yet i was charged for 4. Also why lie and blame ed who was conveniently gone for the when the other guy did the work?! None of it adds up unless youre being scammed and lied to. Id suggest a dealership mechanic before these rip off artists and dealerships are notorious for being over priced and slow. Still wouldve been better than this fiasco. Use these people at your own risk but dont be shocked when you catch them in some shady lies and then they try to beliitle YOU for daring to point it out. Also ran into a couple on the way out that said they were trying to buy a vehicle there and that receptionist sarah was rude to them for simply asking a few questions about the vehicles for sale. I guess she is drunk off all that answering the phone and lying power she has..... total scam artists

Bill is absolutely a nice guy. BUT I had to keep bringing my car back. Same problem 3 solutions. It…read morewas approx 1000 but in end a Fuze. Which was a couple dollars and a charge to drop it in whick took longer to unlock hood and raise it. was disappointed and felt absolutely horrible about the whole experience. Being a nice guy is fine but being treated fair is another. Being told your car had three things go wrong at the same time is very low in possibility. Owning up to responsibility would be nice. BTW I paid for a diagnostic also sooooo IDK.

Car troubles are the last thing anyone would want to experience but thanks to Broad Auto Repair--…read morethey made my day so much better. Upon driving on my way home from a work trip, my car began to act weird and felt hesitant to make the commute home. As I was searching for a repair shop, I stumbled upon this gem and couldn't be happier. Their attention to detail and stellar customer service was exactly what I needed. The owner, Fayau and his team made sure to provide me affordable pricing packages and made sure I was comfortable while the repairs were being made. I really appreciated how transparent they were and as a woman, that was appreciated. All in all, this was a 10/10 experience.

From the owner: No appointments just walked in read more