I have been a patient of Jarrod Watson's Patient First clinic for a little over a year, and I…read morewanted to add my endorsement and to summarize my experiences. At first I was a little skeptical, as I was concerned if I would get the level of care, for a set monthly fee, as I would from a traditional medical practice. Now, a year later, my concerns were completely unfounded. The level of care and service I get from Jarrod is really quite exemplary. My appointments are unhurried, I can express my questions and concerns fully and Jarrod patiently responds in a caring manner. I often contact Jarrod by text for quick questions, prescription refill requests etc. and I'm always surprised how quickly I get a detailed and speedy response. Very impressed. I have no hesitation in highly recommending Patient First Primary Care clinic and Jarrod Watson.

From the owner: Experience the Patient First difference!…read more At Patient First, we recognize that healthcare is a service industry. While some clinics may treat you like just a number, Patient First understands that you are the reason we are here! We endeavor to change the way healthcare is delivered to our members by providing them with unparalleled access, compassionate care and exemplary customer service. Patient First Direct Primary Care is a veteran-owned business.

She is friendly, personal, very understanding and knowledgable. She has a great sense of humor. I…read moresaw in our newspaper she was Medford's favorite doctor. I can see why.

This office has the rudest front office of any Drs office. The called me this morning to tell me…read morethe lab forgot to collect 14.00 for lab work. I informed Kristen that I had a 1:00 appointment today and would pay then. She said that would be fine. When I went to check out, Paula was at the front desk and said I owed 33.00. I explained to her the conversation I had with Kirsten earlier that day. She flippantly replied "Kristens out to lunch" I asked her to look and see what the charge was for. She said she didn't know. I said can you look at my chart and see why there's a difference? Her response was "you know, if you weren't so short with me I could work with you on it" I was shocked that any personnel would treat a patient that way. Can't tell me what the fees for, but if SHE liked me she could reduce it. They need to get rid of her...

The staff at Medford medical clinics are outstanding. If you are lucky enough . With that said,…read moremedical clinics in Medford are only accessible 26 to 28 hours a week. They don't work on Fridays, and many offices take 1 to 1.5 hours for lunch. When you call within those very limited hours you can often wait on hold for 13 to 27 minutes. Each time, they will tell you that they are short staffed. This has been my experience for the last 5 years without exception. Short staffed? Isn't that just bad HR management?

Waited for appointment and never got seen due to check in guy put us down as a no show and after…read moretaking our co pay money.

I'm an old guy who has had many health care providers in multiple locations, which makes me…read morefamiliar with what good service looks like and acts like. I believe that the care I've gotten here has been exceptional, from my primary physician, lab assistants and general staff, to the front desk workers. This outfit is professional and friendly and has responded to my needs quickly. It is worth noting that my primary physician, Tristan Stiles, is one of the three best, over a long life, that I have received care from. He is a great and compassionate communicator. I live in Grants Pass and drive here for medical needs because I can trust him, not because it's convenient.

I rarely leave negative reviews, but I felt this experience was worth sharing. I called the office…read morebecause I had a question about a medical bill and genuinely wanted to understand what I was being charged for. Instead of receiving a helpful explanation, I was met with a rude, impatient, and condescending attitude. I was polite throughout the call and even asked if I could pay the balance soon, but I still felt like I was being treated as an inconvenience. No one should feel uncomfortable or talked down to for asking a simple question about their bill. Customer service is a huge part of any medical office, and I hope this office takes patient interactions more seriously. A little kindness and respect can make all the difference.

I was not at all impressed with the team at One Peak Medical Hillcrest. The front desk staff was…read moreunprofessional and extremely unorganized. They couldn't find the intake forms that I hand carried into their office a few weeks before my appointment, and I had to repeat everything once in the exam room. I made this appointment to establish care, but unfortunately this was a waste of my time. This is what happens when I think that a fancy office equals good care. I will not be returning.

Pill popping pushy Doctors who are invested in pushing these pills. Telling me I have a problem,…read morewhen I dont! Then they subscribe theyre investment pills! I tossed them all out!

I have been going to this doctor since I was an infant and still go to them now as an adult yes I…read morehave gotten doctors switched multiple times but still have never had a bad doctor they are all really caring and actively try to figure out what is wrong and help me meet my needs

I have not had one problem with Family Practice Group. When my husband and I moved to Medford, we…read morecould not find a physician. Luckily, and with some searching I found this group. They are organized and responsive. Dr Walls has successfully treated my thyroid problem and my cholesterol. He worked with me to find a statin I could tolerate and I am taking the smallest effective dose. It's all about trust and you can trust this group with your health. I feel confident and not like a cog caught-up in corporate healthcare. The office staff and attending nurses are great. I hope they are around for as long as I am.

Sherry has been my dr for many years. I love her. She is really laid back and takes the time to…read moreanswer ALL of your questions. She never makes me feel uncomfortable or belittled. She is a great family doctor.

Sherry was amazing for the first 5-7 years I had her as my primary. When my health took a terrible…read moreturn she just kinda stopped listening. I switched, and am much happier with Caryn Belafsky. If you don't have anything real going on, and are just looking for a general doc, then Castillo is great, but anything more, and you're gonna want someone more attentive.

Jessica is a very hands-off mid-level provider she won't even touch you unless she has too. More…read morefocused on her computer than her patients. Weird vibe and process they have at this office weird providers! I was better off looking for someone who knows how to care for a patient and isn't so money hungry! or focused on selling me a supplement or vitamin injection.

Jessica is amazing. She has wonderful bedside care. She is knowledgeable and willing to listen to…read moreyour needs. I 100% recommend her. The rest of the staff there is great. Everyone is super nice.

I love Jill. I've…read morenever really had a regular "doctor" mostly because I never really liked any one provider. I'm amazed that she takes time to really listen while also running on time most days. My 4 year old and I both see her and love her. I feel far more comfortable talking with her than any provider in the past. Very thoughtful and I trust her opinion. My husband was an EMT and is not an easy dad to please - he like her too.

In regards to Dr. Coward's office and staff. (Room 300)…read more The customer service and patient guidance is the worst I have experienced in all of Rogue Valley. They are damaging their own reputation that's going up in flames by turning patients away for being 60 seconds late and causing mental trauma amongst them. Blatant negligence: Without proper directions in the hospital, patients in an unfamiliar environment get lost and have to backtrack and interrupt other staff for assistance to find the exact location they must be. One would think Providence Medical Group-Medford Family Practice would offer clear and concise directions to their office once in the hospital so patients know which elevator to take to arrive on time OR be a little less militant. Providence Medical Group-Medford Family Practice has no perception of decency and they refuse to demonstrate their commitment to their patients. Although, what they do offer is a lot of sticky bureaucratic red tape. I highly recommend everyone to seek even the lowest level of professionalism elsewhere and avoid this landmine at all costs.

After a spinal fusion with severe nerve damage this place will not help me with pain management,…read morethe wait for quave clinic is 3 months out, now im stuck in major pain untill. I do not recommend these docs!