I had a TT at Duke Ambulatory Surgery Center on 9/2/25. I would like to commend the entire staff…read morefor their professionalism, compassion, and excellent care, from the front desk through discharge. A special thank you to my night nurse, Richard, he was incredibly patient, caring, and went above and beyond to make sure I was comfortable. He made a significant difference in my recovery. The only downside is the rooms are very small and not set up for an overnight guest (just one chair, not very comfortable). If you're accompanying someone overnight, I recommend bringing a sleeping bag or a small inflatable bed. Other than that, my experience was excellent, and I truly appreciate the care I received.

I had knee surgery in March 2025. The business office sent me an estimate for surgery ahead of…read moretime. When I got there on the day of surgery, they wanted me to pay all the money up front that they had estimated that I owed after insurance paid. I hadn't even had the surgery yet and they wanted all the money up front before surgery happened. I told them no, I have good insurance so I knew the bill would get paid AFTER surgery. The business office grudgingly agreed to send me down to surgery. The nurses were great, the drug Doctor who put me out was fantastic as well. But I got an infection in one of my incisions that did not become evident until 5 1/2 weeks after surgery when the upper incision started leaking yellow liquid out of my scar. That led to other complications caused by the infection and it all was a nightmare. The Amulatory center refused to send a coded bill to my insurance company so I had to request one from Duke business office and that took a while. It is now 3 months later and this is still not resolved.

My provider for 10 years has left for the VA. The new practitioner and I fail to click. In fact the…read moreappt became quite contentious. This being my first time with the new practitioner I believe I will request a change.. At 75 I don't need to be treated as a child. No warmth or empathy.

I was scheduled to get blood work done at this location. my appointment was 1pm. I arrived at…read moretwelve forty five as instructed. I had completed the pre check in and I clicked "I'm here" to confirm i was in the waiting room. My instructions dais to take a seat until I was called. There were two people waiting when I came in.And they were both taken within ten minutes of my arriving. More people came in and were taken back while I sat there and waited. Half hour after my appointment time, I went to the counter to let them know that I was unable to wait any longer because I had another appointment to get to. The person at the counter said that the online check in doesn't work.And that they could take me at that time. Unfortunately, since I had given them as much time as I could.I was not able to get my blood work done there.I will be rebooking in a different location. It seems to me that if the location knows that they're online check in system is not working.And they see someone sitting in their waiting room for forty five minutes unattended that perhaps they should check in and see if perhaps that person did the online check in. This was an unsatisfactory experience and I will avoid this facility.

Lousiest ED service. My wife was wheeled in due to very high BP in Wake Ambulance which could not…read moretake us to Raleigh Duke or Rex ED. ED intake service at WakeMed is so poor. Many patients came after us and they were taken in. Front desk ould not give us any update when our turn would be. When pushed, they took BP once in three and half hour - for a patient who came to WakeMed ED for high BP!! Very dissatisfied.

After getting bit by something I first went to CVS they were nice enough to say go to an urgent…read morecare, so I went to my provider - they looked at my hand and since it was swelling and hurting they couldn't help- they called Wake Med emergency and told me to go there. I got there at 3 pm - Since it was 3 pm they said it would be a while because it was change of shift time. They drew blood and I waited. I had time to read and look around- if you look closely at the picture the sheets.... I seen the Doctor he was super nice, got two prescriptions --black widow bite- I was there about 2.5 hours (still worth the wait- hand is healing)

Life-savers! I did not know where to go or what to do with the random number of malfunctions of my…read morebody. Two of my specialists mentioned the word rheumatoid condition. So I took that and ran with it and found Shanahan rheumatology. I liked this one because a a practitioner not a franchise, put their name on it. To me, that's an ownership and accountability. They are willing to stake their name on it, which means they are confident in their assessment, treatment, and outcomes Location is easy to get to, ample parking, and the waiting room is quiet, calm with a professional, kind, and knowledgeable staff. She's very humble, but I I have saved the best for last because I know she's very humble, but I would be remiss not to mention Dr. Sairya. I have never been to a doctor so caring, so thorough, and kind. We talked over my various symptoms and she ordered a panel of tests which which identified the culprit. She then had the whole picture and began our regimen of recovering out of an acute phase of a yes damn my aim well-being patient log She tested again to determine the accuracy of that number, and it did show up again the same way so then she was able to make a plan to treat me. This kind of diagnosis is chronic, so there's no curing it. The fact that there is a physician of her caliber gives me great confidence that my condition will be managed so that I will have a better quality of life. I am completely grateful to this medical practice that demonstrates what healthcare should look like.

I was a patient at Shanahan Rheumatology for approximately seven years. During that time, I became…read moreincreasingly concerned about the practice's communication, care coordination, and responsiveness to patient concerns. I received conflicting information from different providers and staff members regarding my treatment plan. Over the period two physician assistants offered contradictory recommendations, a staff nurse provided guidance that conflicted with the PA's instructions. When I sought clarification, my questions were not adequately addressed, and I was unable to obtain clear, consistent guidance regarding my care. I also attempted to raise concerns through the patient portal, but those efforts proved frustrating and unproductive. In some instances, the information provided appeared inconsistent with FDA recommendations. I was never given the opportunity to discuss these concerns directly with Dr. Shanahan. In fact, after my initial visit, I never saw him again. Rather than addressing my concerns, I ultimately received a letter from Dr. Shanahan terminating the physician-patient relationship. Based on my experience, the quality of communication, continuity of care, and patient support declined significantly during my years with the practice and fell well below the standard of care I had come to expect.

Brought someone here for a follow-up doctor appointment after surgery. The parking is HORRIBLE!!!…read moreWhen I say horrible, I MEAN IT. Be careful when parking and try to park far away from others to protect your vehicle from potential damage. The security guard was super friendly. When checking in, you do so on an iPad that the front desk gives you. The front desk staff was NOT friendly at all. The 4 stars is mainly because of the nurse, who was friendly, and the PA (Jason). Jason didn't rush the visit and allowed my friend to ask as many questions as he needed to. They made the experience great and less stressful for my friend who had to get stitches removed. He wanted to give them 5 stars, BUT that parking situation and front desk experience is why a star was deducted.

Though the staff here was excellent, Rachael Dell, Nurse Practitioner, was very rude and…read moredismissive. Wouldn't even go over my X-ray with me. Loudly interrupted me with disdain. Body language...slouching across her stool and draping her body across the computer desk with her head rested up on her hand, she looked completely annoyed upon the first moment.

My sinusitis flared up again four days ago, so I went to Duke Urgent Care. They refused to…read moreprescribe antibiotics, citing the "10-day rule" for colds. However, my case is actually an acute exacerbation (sudden worsening) of chronic sinusitis--a condition I've had for over a decade. It occasionally flares up severely. When it gets this bad, antibiotics are the only way to bring it under control; I know my own body best, and I can tell that's what I need. My current symptoms include a temperature of 99.8°F, coughing, nasal congestion, facial swelling, and pain in both my head and face--it has clearly gotten worse since this morning. My husband and I are debating whether to go to the ER now or wait and visit urgent care tomorrow. I won't be going back to that clinic again; it was a complete waste of time.

I came in for suspected strep throat, but wanted to get a test for COVID and flu as well to be…read moresafe. Everyone from the front desk to the nurses and doctor were kind and understanding, and I received care quickly and compassionately! The longest wait time I experienced was while waiting for the doctor in the exam room after being seen by the nurse, but it was only ~10 minutes. I have always had wonderful experiences with Duke Health and this was no exception.

The best primary care I've ever experienced in 50 years and let me say I know the medical care…read moreworld! The office support staff are incredibly friendly, helpful, and extremely professional. The medical staff not only take your healthcare seriously and treat you as a whole person (all genders), but they take the time to listen to your needs and concerns. Duke Health has the best Primary Care at Meadowmont!

Told me they accept my insurance but was billed differently. Not going back. They called it an out…read moreof office visit or something even though literally in office

Thanks! I came here for my COVID vaccine. Appointment system using My Chart Wake Med was easy to…read morefollow once registered. I got an appointment quickly. A bit better signage could direct you to the third floor for the vaccine. I really wish buildings that provide health care would design their stairwells to encourage patients to use them instead of the elevator. This building is new but still has unwelcoming stairwells that seem more like maintenance corridors or fire escapes and not common spaces to be used by all. Wait was minimal (10 minutes). I felt safe as cleaning and social distancing was obviously taking place in the waiting room. Shot was quick, and the a mandated 20 minute wait to screen any reactions. I was offered help if needed to schedule second appointment, but again My Chart was easy to navigate and I'm ready to be shot again soon.