I recently had a terrible experience with a medical office while trying to schedule a physical…read moreexam. To begin with, their online payment system was an absolute nightmare. I had to make numerous attempts, at least five, before I was finally able to pay for my appointment. It was a frustrating and time-consuming process. Making the appointment itself was no less of a hassle. Due to my specific needs, I had to schedule two separate appointments - one over the phone and the other in person. After my first appointment, I sent an email to the doctor to clarify some questions I had, but I never received a response. It was incredibly unprofessional and left me feeling ignored and unheard. Finally, I managed to schedule my second appointment for a Friday at 9:20 am. However, on the morning of the appointment, around 8 am, I received a text message saying they couldn't accommodate me and needed to reschedule. The lack of timely notice was extremely frustrating, especially since I had made plans and arrangements for this appointment. When I called to inquire about rescheduling, the earliest they could offer was the following Tuesday during my work hours. Their lack of flexibility and urgency in resolving the issue was disappointing. What made matters worse was that they only offered me another appointment after I requested a refund. It seemed as though they were only willing to accommodate me because I had requested my money back. At that point, I had lost confidence in their ability to provide the quality of care I needed. I felt that my appointment would be rushed and potentially prone to mistakes or negligence. Additionally, there may have been other individuals who required the appointment slot more urgently than I did. The most disheartening part of this entire experience was that I had initially hoped to establish this medical office as my primary healthcare provider. Unfortunately, their lack of communication, poor organization, and disregard for my time have completely deterred me. The only positive aspect I can mention is that the staff, particularly the ladies at the office, maintained a professional demeanor, despite the evident frustration among them. Overall, I would strongly advise against considering this medical office. The issues I encountered with their online payment system, scheduling process, lack of responsiveness, and untimely cancellation notice demonstrate a complete lack of professionalism and respect for patients. I will be looking elsewhere for a reliable and competent healthcare provider. I did get 1/2 my refund back.

Been going to Dr Devang Shah for over 10 years. I always appreciate that he truly takes time to…read morelisten and never makes you feel rushed. I've found him to be extremely knowledgeable and professional and his approach towards health, diet and exercise seems on target. I've also had nothing but good experiences with his staff and I like that you can text them for appointments and follow-up instead of calling. I highly recommend Dr Shah.

Dr. Tam and his staff were absolutely friendly and helpful, I am very great full to have finally…read morefound a medical team that is so caring!

i was able to come to this office of Doctor Tam nguyen for my second visit as his other office was…read morevery busy. I deeply appreciate the kind and warm hospitality of his staff. He is a great physician who helped me a lot when i needed the best care. Thank you so much doctor Tam Nguyen.

Dr. Devang Shaw Is not easy to understand. I came away with misinformation due to his poor…read morecommunication skills and attitude. He has a "God complex", and instead of giving an answer to my questions, he took the "How dare you question me?" attitude, became argumentative and repeated himself over and over again. He also appears to look down on women. He sure looked down on me! I feel sorry for his office staff. The young women, probably trained not to communicate with clients, except for, "I'll ask the doctor", answer phones, schedule, keep their eyes on their computers, and say, "I'm sorry" when spoken to.

We scheduled an appointment with Dr. Nimisha Shah for my husband and contacted the office in…read moreadvance to confirm insurance coverage. There was confusion between the clinic and our insurance regarding eligibility and provider listing on the insurance card. We were told the visit could only proceed as self-pay, so we agreed in order for my husband to be seen. During the visit, there were repeated delays while the office attempted to verify insurance, including coordination with our insurance provider. After the visit, we requested that the claim be submitted to our PPO insurance for processing. However, the office refused to submit the claim through insurance and stated it would remain self-pay, despite our PPO coverage and confirmation from our insurance company regarding eligibility. Overall, the care itself was completed, but the billing process and communication regarding insurance were very difficult and not clearly handled. We are still trying to resolve the billing issue through our insurance.

Dr. Nalawadi is the best PCP I've ever had. She is really present, thorough and quick. She takes…read morereally good care of me. The office is well staffed so someone is usually able to take your calls. Love them

Dr. Nelawadi has been my primary doctor over 10 years. She is a fantastic doctor that takes the…read moretime to listen and is a extremely caring doctor.

Sutter Health Pediatrics Office:…read more Three stars given--Dr. Whitney has been great, but the inconsistency in care with another doctor brought down the overall experience. I had a very disappointing and frustrating experience with Dr. Marisela Madrigal. My baby's appointment was scheduled for 4:45pm, and I arrived at 4:55pm--10 minutes late. While I understand the policy to arrive early, the way she handled the situation was rude, dismissive, and lacked empathy. Instead of approaching it with understanding, she spoke in a condescending tone about how I should have been there at 4:30pm. She then asked if I "just needed a refill" and implied that was all she would do, rather than actually seeing my baby. This was especially frustrating because I had already tried to request the refill through CVS, and Sutter required my baby to be seen. My baby has an ongoing diaper rash, and the prescribed cream is the only thing that works. As a parent, managing timing with a baby isn't always perfect--but being 10 minutes late does not justify being treated poorly or having your concerns dismissed. I wasn't significantly late, yet she repeatedly emphasized that the appointment was only 15 minutes, as if that was all she was willing to offer. What stood out most was the lack of compassion. It felt like because I was late, my baby's care was no longer a priority--which is concerning in a medical setting. Also, the way she spoke to me was not okay. She talked to me as if I were a child, which was extremely disrespectful and unprofessional--especially in front of my baby. The way she acted in front of her was completely inappropriate and honestly not the kind of behavior any parent would want their child exposed to. Is this really how patients are treated? Her facial expressions matched her tone--cold and dismissive--which made the interaction even more uncomfortable. I remained calm and respectful, but the experience was upsetting. I would not feel comfortable seeing her again and would not recommend Dr. Madrigal based on this experience. Dr. Whitney has been absolutely wonderful for my baby. He is always kind, patient, and genuinely attentive during every visit. You can tell he truly cares--not just about treating symptoms, but about making sure both baby and parent feel heard and comfortable. He takes the time to listen to concerns, answer questions thoroughly, and never makes you feel rushed. As a parent, that level of attentiveness and reassurance means everything. It's not always easy finding a doctor you fully trust with your child, but Dr. Whitney has consistently been reliable, compassionate, and professional. I'm very grateful to have him as my baby's doctor and would highly recommend him to any parent looking for someone who truly cares.

So happy to have this so close to home!! I saw Dr. Kiran Mathew yesterday and am very excited to…read morehave her care for my health!! The facility is new, beautiful, appears to have state of the art technology and will be adding more and more services the more the patient base use increases. Happy to have you here in Morgan hill sutter health!!

Office was organized and the nurse helped me get settled in quick. Doctor took time to go over my…read moresymptoms and gave me clear feedback about what might be going on. They were calm and respectful the whole time. Not perfect but overall a good experience and I felt comfortable.

Redwood Hospice truly the most amazing godsend that anyone can imagine. Prior to my Mom entering…read moreinto this service, I had preconceived ideas about hospice as 'useful' but 'not something to be spoken about.' I could not have been more wrong. Dr. Joshi takes the time to meet with the family which is unprecedented in this field, and his kindness and serenity meant so much. Dindo Bustrillos was my Mom's nurse and it's hard to fully articulate how wonderful he was, is, and always will be!! His expert knowledge, compassion, patience, good humor, and beauty of spirit were there every day, and I mean EVERY day!! His medical knowledge is bar none - simply outstanding. And, his nurturing presence made such a huge difference as the days wore on and became more difficult. I don't know how Dindo is able to retain and exude joy and caring in such a difficult profession -- the fact that he can hold so much and help during the most harrowing times in such an impactful way is astounding. Thank you so very much to Dindo and Redwood Hospice for your help during the most difficult life transition I can imagine. I am forever grateful.

As a social worker in a skilled nursing facility, having a reliable and compassionate hospice…read morepartner is essential, and Redwood Hospice in San Jose, CA has consistently exceeded expectations. Redwood Hospice is a trusted partner whenever I refer patients and families for hospice services. Their team is responsive, professional, and truly patient-centered. One of the most impressive aspects of their service is their ability to have their hospice physician come out the same day to evaluate and meet with the patient and family, which brings tremendous reassurance during a very difficult time. Their liaison, Chris Tran, is exceptional. Communication is always fast, clear, and reliable. Chris is proactive, knowledgeable, and makes the referral process smooth for both the facility and the family. Knowing that Redwood Hospice is involved gives me confidence that patients will receive compassionate, timely, and high-quality end-of-life care. I highly recommend Redwood Hospice to families and healthcare professionals looking for a hospice provider they can truly trust

Dr. Ayati has cared for my step-father (until he passed) and my mother for over five years. He is a…read moregifted diagnostician, a clear communicator, a patient listener, and he has never failed to be available when he is needed. The type of care he provides is not inexpensive, but the level of service he provides is exceptional. Written by a grateful daughter.

If time and responsibility is important, i don't suggest him. unfortunately over 3 months he…read morepromised me many times to come and visit my mom's who stopped to eat and talk at rehab.

Dr. Newman is a great physician. His specialty is Pulmonary but he is so well diversified that his…read moreexpertise flows into other areas as well. He saved my partner in crime from having to be hospitalized for weeks in a hospital when the Covid 19 was rampant. He checked on him weekly and gave him hope that this too shall pass. His recovery due to pneumonia and sepsis took months and Dr. Newman was there every step of the way. As for me, I have been a patient for decades. When other asthma doctors did not know what to do except pile on the Cortisone which had dozens of unwanted side effects, Dr. Newman was willing to investigate multiple treatments. He does not use on size fits all. Each patient is treated like an individual. He does not stop until he gives everything he has got. He learns all the new medications as they come out and tries them out to see which one is the right fit for you. An avid scuba diver, Dr. Newman treats divers all over the world. He has also treated Olympians who needed relief to compete in swimming and other sports. Dr. Newman is associated with Stanford and has been on staff for years. I cannot say enough good things about this Doctor. He is the epitome of what an excellent Doctor should be and often today are not.

I have been going to Dr. Newman for many years and can't say enough good things about him. He's…read moreaccessible, friendly, compassionate and very experienced. He also has a beautiful new office and excellent office staff and is able to do quite a bit of testing in-house so if you go in for a diagnosis, you'll likely walk out with one unless you need blood work or radiology scans.