Dr. Dhaliwal has been my eye doctor since about 2006. He recently completed cataract replacement…read moresurgery on both my eyes. He has proven to be competent and caring. I trust him fully. He has a busy practice. In order to reduce waiting times, try to get a morning appointment.

Well, not much I can say other than this professional is a wonderful doctor. I have seen him twice…read more(2024,2026), both being referrals from 2 different hospitals. He is a true gentleman and professional. I have no hesitation in recommending him. The only thing I regret is that he could not perform the operations on me himself. In the first case, he referred me to Retna Associates, and in the second, he referred me back to the same surgeon. I have no problem with Retna Associates either.

I don't believe you can find a better Ophthalmologist, really, especially if you're in need of…read morecataract surgery. Efficient, effortless, and straightforward, his lighthearted approach makes it easier to picture him manning the grill at a backyard BBQ than performing surgery, but his professionalism and results are second to none. His patient's love for him is obvious for all to see, and I think a big part of his happy attitude. He's restoring their sight. The office is clean & professional, efficiently and effortlessly managed by a friendly and purposeful staff.

My uncle was a patient of Matheson for 5 months, he was in extreme pain and was losing his eye…read moresight - after 5 months there was no diagnosis. I called Matheson's office several times and the receptionist always gave an appointment a few weeks out even when I mentioned he hadn't slept in 5 days because of the pain. I ended up taking uncle to the ER where the ER doctor immediately said he has an eye ulcer and his retina is detached - immediate surgery was necessary to ensure he wouldn't lose his vision immediately. Beside the front desk being extremely rude and unprofessional, the Dr himself is not very competent.

Dr. Matheson is a friendly opthamologist, but their receptionists are so unprofessional. Just…read moresitting in the waiting room and overhearing their rudeness to their patients and complaining about them afterwards.. Wow.

Still pleased with my experience two years later. I forget I ever had vision problems. My eyesight…read moreis simply something I don't think nor worry about any more, and I love that! I do insist on keeping up with your prescribed checkup schedule. Personally, I have failed to do this due to a move. I had hoped the small aura around lights at night was due to dryness (it may very well be) and would fade with time. I could probably use a touch up in my left eye. Again, this is my responsibility as I have not followed up with the clinic as prescribed for routine examination, which is all covered by my initial payment. However, this does not inconvenience me in any way. Ironically, the biggest reason I got this done was because I loathed my glasses/goggles fogging up in Lab, especially when wearing a mask. Boy, did I never imagine how relevant that problem would become to daily life!

Please don't go here to get your eyes done! I had my first Prk in 2017 and went backwards, I did a…read moreretouch up in 2022 and their surgeon ruined my right eye! They told me I had scarred pretty badly and they would do a PTK to remove the scar! I was happy with my eye sight but they were adamant I needed a PTK in which I did in 2023, to which the surgeon did a PTK PRK and astigmatism touch up without my consent! PLEASE DO NOT TOUCH YOUR EYES ! PRK is never permanent your eyes will naturally go back - im now stuck with a 1.50+ over correction in the right eye after I asked this clinic not to fix my vision again and only remove the scar, and they forced me to go back to the same surgeon who already ruined my eye in 2022. Now I need a corneal transplant at 29 years old because their surgeons are incompetent and overall shitty. Please save your health time vision and money and don't be me and make my mistake. I wish I never touched my eyes and now I'm back to glasses after 3 years of surgeries and an even worst scar in my eye that can only be removed with a corneal transplant .

Dr Wittenberg has been looking after my eyes for some time…read more My eyesight is now better than it ever has been since I was 5 years old. My left eye damaged as a child has been surgically corrected and my Macular Degeneration has been arrested and I believe reversed. I am 79 years old blessed with great eyesight thanks to the caring, talented Dr Wittenberg. Comments re dissatisfaction with treatment time is not warrented as all patients are advised to allow upto two hours for each appointment as various procedures are undertaken, several involve time for dilation, freezing, etc, to take place, all requiring sequential time for various drops, etc to take effect. The treatments and process are first class, as are all the staff.

I just had the best eye appointment by Dr Lisa Wittenberg. There was some concern about dark spot…read moreon one of my eyes. She is an amazing doctor who was super knowledgeable and really funny. Best experience ever had. Will definitely recommend her and this office to all of my family and friends. Also their receptionist Christina Medeiros was very very professional and great with all of the clients. Amazing staff at this location! My wife and I give them a 14/10.

I was referred to New West Eyes and checked their online reviews. I saw comments that the reception…read morewas rude and unwelcoming. I found the opposite. My experience at reception was welcoming, friendly and informative. I saw a few technicians for different eye tests before seeing Dr. M. Butler, who was also friendly, patient and informative. All my questions were received and answered patiently. Overall my experience at New West Eyes was a good one.

I went for an eyelids surgery referred to Dr Pollock , but he decided to re-refer me to Dr…read moreBentham!!!!???? To make it short after she did my eyelids surgery the suture was left in my right eye for about 2 weeks and even after she removed the sutures there was still one left that was removed by Dr Raj! Thanks Dr Raj, but I wish I had taken a picture but I didn't because I am not a person to find faults. Just be very very careful who you are trusting your eyes with. Thanks

It was ridiculos to get this message from a receptionist when the line got connected with a live…read morevoice: we were very busy and call back after half an hour. The recepitonist didn't identify herself as Kingsway Medical Clinic on the phone. The receptinist remanind silent on the phone until the patient asked whether she has reached the right number. This was not acceptable. How could the receptionist ask the patient to call half an hour later because she was busy? If the patient had some issues to check with the doctor and the call was delayed, was the receptionist take the responsibility? Dr. Jackson Chu was marvellous. Other than his professionalism, rest of the clinic was running like a business. Some doctor even referred patients to get prescriptions from the drug store next door. Actualy, both the medical clnic and the drug store were connected via a short hallway though with different main doors. No wonder many good doctors working in this cilinic left.

My file was transferred to this clinic after Dr. John Paul Ng retired. You couldn't ask for more in…read morea doctor than Dr. Ng as took all the time in the world to address your problems on top of being highly skilled. He also made house calls and was a surgeon. This is a nice place. The good thing is that you get a choice of doctor's to see. Receptionists are generally professional and kind. Dr. Kim Chen is outstanding. He's young and understands modern medicine. Dr. Teri Tien saw me when he was away and she snapped at me; probably because she was super stressed and new at the practice. She left the room as I was talking. Dr. Eddie Wong is a different story. He treats the clinic like an assembly line and is not understanding of patients. + close to Metrotown and all it's pharmacies. + young doctor's leave's this place with room to grow. + kind receptionists + state of the art software. No more paper. - Dr. Wong detracts from the place. - place looks a little run down. - they generally have a time limit on each patient. It can get rushed where the doctor's will shoo you out the door in the middle of talking.