Our dog is sick. Lethargic today and tail between her legs. Our normal vet is closed (it's Black…read moreFriday) and we were happy when someone from here answered after calling all around. But after taking our info and almost scheduling an appointment once they realized we weren't patients they refused to schedule. So they have time and space but they refuse to help our dog

My dog had surgery at MVAH and I want everyone to know that the ENTIRE staff was wonderful and I -…read moreand my dog - could not have gotten through the process any better than we did if it wasn't for their help. From the front desk, to medicine dispensing and explanations, to their phone calls to check up on my dog (and me), each doctor and staff member involved showed patience with all my questions, and more. They took the time, they understood what my dog and I were going through and genuinely cared. MVAH is a special place!!!

We have entrusted our feline family members to Honeoye Falls Veterinary for many years and are…read morealways impressed with the professionalism and clear communications during some stressful situations. Dr Scoda is outstanding and we have always been very happy the results. One particular aspect is Dr Scoda and the rest of the staff always take the time to make sure we are very clear on what needs to be done for the best care of our precious felines.

Have taken all my pets to this vet for over 20 years. Unfortunately my favorite vets have all left…read more Very accommodating to get my cat seen today for a new foot injury. Julie was very kind and helpful. BUT the "walk in the door" charges not accounting for surgery or other procedures was to be $1165 - ! For charges including a bladder sono for a sterile urine collection, vaccinations, stool testing, complete blood cell count, a Chem 14 blood collection and many others. I asked if any of those extraneous tests could be done another time and was told "NO." I found this approach of "casting a large net and extensive baseline testing" to be offensive and inappropriate. At least in Human medicine one can be seen for a foot injury and get Xrays and treatment without bloodwork, bladder ultrasound, urethral catheterization ! fecal testing, vaccines, etc. Thank goodness.

What is the point of patients leaving a message, staff calling them back to follow up on a concern…read moreand then not being able to schedule an appointment? Your appointment scheduling is horrific! And prices are astronomical! I should not have to decide between paying for my pet or car!

My female pet Sheltie (12 1/2 years old) had reached the point where the quality of life was over…read more She was having trouble walking, going down-stairs and required my wife or I take her out about every 2 hours to empty her bladder. All the staff was VERY pleasant to work with, and I have nothing but positives to say. Because my Sheltie also had diarrhea and was vomiting, the doctor went along with my request to have her euthanized. Keep in mind this was not something that I looked forward to but just accepting that it was time. All the staff were very sympathetic to my loss. Highly Recommend, Brockport Animal Hospital!!

Caring place to take your animals. Clean, great receptionists. Good doctors .the only thing I was…read morenot impressed is forcing customers to purchase items you don't need because vet care is expensive already. Didn't care for pressure. Care is excellent.

I love everyone here. So does Sebastian and Henry!!!' The best care and treatment !!! Kim gave me…read morethe review card and took care of Henry!! Love you all!!!

If I could give them zero stars I would. I called last week to make an appointment for my cats…read morebi-annual "booty" trim, as she's long haired and needs her private area trimmed once in a while to keep it clean. today I bring her in for said appointment and get told "the doctor isn't in so we can't do any sedation today." huh???? I said "she's never had sedation...she's only getting her private area trimmed, she's had this done multiple times" and then they just said okay and I dropped her off to pick her up later...also weird, but okay. almost TWO HOURS goes by, no phone call. too many red flags, my mama instinct kicked in. I leave to go get her. I WALKED IN TO TWO TECHS SHAVING MY BEAUTIFUL DOUBLE COATED BABYS ENTIRE BACK AND SIDES!!! I yelled "STOP! what are you doing?!" I spoke to TWO DIFFERENT TECHS about ONLY NEEDING HER BUTT AREA TRIMMED! I said the morning of AND when I booked the appointment. then one of the techs has the audacity to say "yeah we were wondering why she was needing a medical grooming." SO WHY DID NOBODY CALL ME??? no one asked me or explained to me what was going to happen!!! clueless, dumb, and no one is in charge of these CHILDREN that "work" there making appointments. Then they go "since this was our mis understanding we aren't gonna charge you today." um, no shit you aren't? Absolutely unreal. The rudest people I've ever had at a vet office. I've been going here for almost 5 years, and never again. These people NEVER listen and NEVER explain anything. DO NOT BRING YOUR PETS HERE.

We have been bringing our pets to this office for a couple of years, and the front desk…read morestaff--especially Bunny--has always been kind. Unfortunately, a recent situation has made us decide to move our care elsewhere. Our dog has struggled with chronic UTIs since birth, and we have worked with this office for nearly two years to try and find the cause. At the vet's recommendation, we saw a specialist, who suggested an extended 8-week course of antibiotics due to the specific bacteria involved. The vet here agreed and prescribed what was supposed to be enough medication for the full 8 weeks. We were also told to drop off a urine sample at the end of the course. When the medication ran out, I brought in the urine sample and told the front desk we had just finished the 8 weeks. Several days later (close to a week later) we were told the medication should have lasted longer, meaning we unknowingly didn't get the full course. Therefore, the UTI has since returned. The office now seems to claim this was our fault, suggesting we gave too many pills, despite us following the prescription instructions exactly. To make matters worse, while our dog is now experiencing bloody urine, the focus has shifted to blaming us and promoting Purina dog food instead of urgently addressing her immediate medical needs. We are not opposed to considering a diet change--we've even tried in the past--but Purina alone will do little to stop the bleeding compared to completing a full, specialist-recommended 8-week course of antibiotics. I have since called the office three times after noticing we were shorted antibiotics and all the vet tech keeps bringing up is Purina dog food. . . All the while, my dog is bleeding profusely. This is a real shame, because we truly liked coming here. But based on our experience and other reviews, mistakes here seem to be met with blame-shifting rather than accountability. Thankfully, we're moving soon, and the new area has some great, well-reviewed vets. We're hopeful our dog will finally get the thorough, compassionate care she needs.

All of the staff was friendly & knowledgable. Sabrina was especially helpful in making my puppy's…read morefirst vet experience a good one!

Friendly staff, reasonably priced, and Dr. Miller DMV is outstanding!…read moreThank you for all you do for our fur babies

Fantastic service, this line of work is difficult, yet this Animal Clinic makes it look easy. I…read moreappreciate what they did for my cat "Toothy" and then later for "Roosevelt". Kind and professional. I was unemployed but I could still care for my pets b/c they made it affordable for me.

Excellent care for our cats - one middle-aged and one very young. Staff was very professional and…read moregentle. Social Security recipients included in city of Rochester groups eligible for subsidy.

Horrible Service! They talk poorly about clients where you can hear them, they are rude and…read moredismissive when you ask questions, and when I said I was going to transition to a new vet they stopped honoring prescriptions and cancelled a prescription that I requested and told me to go somewhere else. Then on top of it all - they told me they were not working with me because I was rude. I was never rude and they were perfectly happy to have me coming in and paying them fees - but when I tell them I want my records so I can go somewhere else they decided I was rude and terminated the relationship with me. Will never come here again - their staff do not understand customer service and do not have a desire to make you feel welcome - when they are going to lose the business they cut you off even if that impacts the health of a pet. If you care for your pet - you want a Vet who will put your pet's health above all else and this place just does not seem to have that opinion. I work in healthcare and the joke has always been that the bad healthcare providers value the ABCs (Airway - Billing Method - Can they Pay). This is clearly the opinion of Westside Animal Hospital. And profits before healthcare is never the answer. Horrible - Horrible - Horrible.

We switched our 18 year old kitty to Westside when we got a new puppy who we also take there…read more Unfortunately, our kitty became very sick before we even had our first visit. We called and they took us right away. We had to make the difficult decision to let her go. The Dr. and staff were amazing with our kitty and with us. Dr. Murphy said a beautiful prayer as our girl said goodbye. They gave us the gift of time to say goodbye and made it as supportive as possible. EVERYONE at the practice was amazing and they didn't really know us. The next day we received a beautiful floral arrangement wishing us warm memories to ease our sadness. This compassion and kindness is rare today - Thank you to Dr. Murphy and Team.