Dr. Heidi Aguiar Licata is amazing! She has been taking care of my cat and my whole family's…read moreanimals for years. She also specializes in Acupuncture and exotic animal medicine. The entire staff is wonderful so friendly and helpful. Great hours, including Saturdays.

Caring, thorough exams by the doctors who take their time to explain concerns and will discuss all…read moreavailable treatments. They don't just offer you the most expensive service when you could start with something a little more cost effective but still in best interest of your pet. They have great hours and always willing to get our pet in last minute with acute concerns. Highly recommend

If I could give them zero stars I would. I called last week to make an appointment for my cats…read morebi-annual "booty" trim, as she's long haired and needs her private area trimmed once in a while to keep it clean. today I bring her in for said appointment and get told "the doctor isn't in so we can't do any sedation today." huh???? I said "she's never had sedation...she's only getting her private area trimmed, she's had this done multiple times" and then they just said okay and I dropped her off to pick her up later...also weird, but okay. almost TWO HOURS goes by, no phone call. too many red flags, my mama instinct kicked in. I leave to go get her. I WALKED IN TO TWO TECHS SHAVING MY BEAUTIFUL DOUBLE COATED BABYS ENTIRE BACK AND SIDES!!! I yelled "STOP! what are you doing?!" I spoke to TWO DIFFERENT TECHS about ONLY NEEDING HER BUTT AREA TRIMMED! I said the morning of AND when I booked the appointment. then one of the techs has the audacity to say "yeah we were wondering why she was needing a medical grooming." SO WHY DID NOBODY CALL ME??? no one asked me or explained to me what was going to happen!!! clueless, dumb, and no one is in charge of these CHILDREN that "work" there making appointments. Then they go "since this was our mis understanding we aren't gonna charge you today." um, no shit you aren't? Absolutely unreal. The rudest people I've ever had at a vet office. I've been going here for almost 5 years, and never again. These people NEVER listen and NEVER explain anything. DO NOT BRING YOUR PETS HERE.

We have been bringing our pets to this office for a couple of years, and the front desk…read morestaff--especially Bunny--has always been kind. Unfortunately, a recent situation has made us decide to move our care elsewhere. Our dog has struggled with chronic UTIs since birth, and we have worked with this office for nearly two years to try and find the cause. At the vet's recommendation, we saw a specialist, who suggested an extended 8-week course of antibiotics due to the specific bacteria involved. The vet here agreed and prescribed what was supposed to be enough medication for the full 8 weeks. We were also told to drop off a urine sample at the end of the course. When the medication ran out, I brought in the urine sample and told the front desk we had just finished the 8 weeks. Several days later (close to a week later) we were told the medication should have lasted longer, meaning we unknowingly didn't get the full course. Therefore, the UTI has since returned. The office now seems to claim this was our fault, suggesting we gave too many pills, despite us following the prescription instructions exactly. To make matters worse, while our dog is now experiencing bloody urine, the focus has shifted to blaming us and promoting Purina dog food instead of urgently addressing her immediate medical needs. We are not opposed to considering a diet change--we've even tried in the past--but Purina alone will do little to stop the bleeding compared to completing a full, specialist-recommended 8-week course of antibiotics. I have since called the office three times after noticing we were shorted antibiotics and all the vet tech keeps bringing up is Purina dog food. . . All the while, my dog is bleeding profusely. This is a real shame, because we truly liked coming here. But based on our experience and other reviews, mistakes here seem to be met with blame-shifting rather than accountability. Thankfully, we're moving soon, and the new area has some great, well-reviewed vets. We're hopeful our dog will finally get the thorough, compassionate care she needs.

I have been going to this Vet. going on 9 years. Dr. Bryce and his staff have always made me feel…read morewelcome and answer any questions or concerns that I might have. Dr. Bryce takes the time to do full wellness check pretty much every visit for my cat "Snow" and doesn't charge extra. I highly recommend Jefferson Veterinary Hospital for anyone that needs assurance and a piece of mind that their pet which is basically family is in the best care . Eric Scholes Snow 02/04/26

Amazing vet. Bryce took our dog in right away during a ill visit. He handled our dog with respect…read moreand gave her time to adjust before the exam. She is a very anxious and unsure dog so she was a bit afraid and needed to be muzzle for safety. Im very pleased with his professionalism and the entire staff. Thank you for helping our dog! And getting her updated on all her shots. Will absolutely recommend.

We have entrusted our feline family members to Honeoye Falls Veterinary for many years and are…read morealways impressed with the professionalism and clear communications during some stressful situations. Dr Scoda is outstanding and we have always been very happy the results. One particular aspect is Dr Scoda and the rest of the staff always take the time to make sure we are very clear on what needs to be done for the best care of our precious felines.

Have taken all my pets to this vet for over 20 years. Unfortunately my favorite vets have all left…read more Very accommodating to get my cat seen today for a new foot injury. Julie was very kind and helpful. BUT the "walk in the door" charges not accounting for surgery or other procedures was to be $1165 - ! For charges including a bladder sono for a sterile urine collection, vaccinations, stool testing, complete blood cell count, a Chem 14 blood collection and many others. I asked if any of those extraneous tests could be done another time and was told "NO." I found this approach of "casting a large net and extensive baseline testing" to be offensive and inappropriate. At least in Human medicine one can be seen for a foot injury and get Xrays and treatment without bloodwork, bladder ultrasound, urethral catheterization ! fecal testing, vaccines, etc. Thank goodness.

Our 90lb Blk/Lab had her TPLO surgery there....so far so good! Four more weeks of home based PT…read more Nice facility, clean, organized, solid communication on what, why, when, & how this is going down. Blown away on the cost of these surgeries though. Parking could use some improvement.

Chelsea and Dr. G were amazing with my cats first visit establishing care. They were very…read moreknowledgeable and made me in my cat feel very comfortable through out the process, highly recommend!

STVH is a bit of a drive from my house so at the moment they're not my regular vet, but they've…read moregraciously accepted me as a client with my guinea pig patients over the last couple months of emergencies. This most recent event unfortunately resulted in the passing of my dear little guy. But Dr. Scarpulla and the entire staff were extremely professional and compassionate throughout the entire situation. They sent a sympathy card the following week, and just today I learned that they made a donation to Cornell Veterinary Medicine in memory of my little man. Way above and beyond. All the stars.

I have reviewed this Vet Office before. So I would like you all to know the prices are getting…read moreworse. On 3/30/2026, I went in with my dog who was not eating. My total bill was $1,240.36 They don't do their own blood work so that was $344.50 for Chem and CBC to send out, X-rays $430.75 for two done awake, Medicine 4 Tabs 60mg Cerenia $87.80.One injection of Cerenia $114.40 plus another $49.71 to give the injection plus $5.20 disposal fee of syringe. $120.00 apparently to read x-rays by outside lab. Plus office call. I took my other dog to Cornell University. They never even charged these types of prices. I was given 14 tabs of Cerenia 60mg at Cornell they charged $98.00 They also gave my dog an injection at Cornell of Cerenia same amount given $50.00 and Cornell never charged extra for giving the injection or disposal fee. If Cornell were not two plus hours away I would go there.The markup on medicine at this Vets office is through the roof. As I stated before, I believe this office is owned by a Corporate Entity. It appears they are now charging for everything they can dream up and put a price on it. I am on a fixed income but I don't think anything like that matters. It's all about the money not people or pets.

They should have Saturday hours for the people who work Monday through Friday…read more Hasten to make an appointment, so I can't say whether they are good or not No night hours No weekend hours Only open from 8 till 5 pm mon-friday Limits the consumer.

My parents always went to Northgate animal hospital even before Dr. Hughes. We have been going also…read morefor several years now and our dogs and cats have gotten the best care. This week we had to say goodbye to our almost 16 year old Scottie, Sophie. It was a heartbreaking decision for our family, she was a sweet pup. Everyone at Northgate was kind and understanding. Today we received the most beautiful sympathy card in the mail from Dr. Hughes and his staff. It made me smile. Thank you for all that you do to care for the 4 legged friends that we love so much.

Always have positive experiences here. The only thing that would make my experience better is if…read morethe staff at the front desk would acknowledge you after your appointment w a simple "we'll be right with you"

Took my sick kitty right in and had her for 3 days. Called with updates daily. Very impressed with…read morethem. Highly recommend ‼‼