The staff and vets are not only helpful, they are kind and caring for my dog and me. They…read moreunderstand that i have a timid rescue dog and make sure I don't have to wait in the waiting room, where there may be other dogs. They have my dog step on the scale when she enters the building. From there we go immediately into a vacant exam room where we wait for the vet and vet tech. I left anouther vet practice who did not take the care of my dog seriously. The first vet I saw at this practice immediately wanted to Xray my dog's bad front foot. He found out she was walking on bone becasue the original bone break was not taken care of. Sad as that was, it also told the vet what medicines she needed to aviate the pain when she walked. I was with the other practice for over a year and, in addition to incorrectly diagnoses for a cancerous lump, they never botherer to pursue why by dog had an odd shaped front paw and why she favored it when she walked. I wish I could tell you the whole story of the cancer issues. Let's just say I was told that the vet tech at that proctice felt the lump and decided it was a fatty tumor. I was the one who insisted on a biopsy and , guess what. the tumor was cancerous. They were her doctors, her advocates. Yeh, right. The vet practice, that I won't name, is the one that's across route 96 from the dermatology building and in the same block as a paint story.

My cat has been coming here for almost 10 years. There have been some changes and the vet is now…read moreunder the Thrive Network. Costs can be high depending on what is needed and in our case our cat has needed multiple surgeries which adds up over time. The staff here is the main reason we come. They always do a great job communicating expenses and treatment plans. My cat has been through a lot but I know he is always in good hands here. The staff is very personable and respectful when handling my concerns. Facilities are clean with plenty of parking to choose from.

Caring place to take your animals. Clean, great receptionists. Good doctors .the only thing I was…read morenot impressed is forcing customers to purchase items you don't need because vet care is expensive already. Didn't care for pressure. Care is excellent.

I love everyone here. So does Sebastian and Henry!!!' The best care and treatment !!! Kim gave me…read morethe review card and took care of Henry!! Love you all!!!

They should have Saturday hours for the people who work Monday through Friday…read more Hasten to make an appointment, so I can't say whether they are good or not No night hours No weekend hours Only open from 8 till 5 pm mon-friday Limits the consumer.

My parents always went to Northgate animal hospital even before Dr. Hughes. We have been going also…read morefor several years now and our dogs and cats have gotten the best care. This week we had to say goodbye to our almost 16 year old Scottie, Sophie. It was a heartbreaking decision for our family, she was a sweet pup. Everyone at Northgate was kind and understanding. Today we received the most beautiful sympathy card in the mail from Dr. Hughes and his staff. It made me smile. Thank you for all that you do to care for the 4 legged friends that we love so much.

The folks at irondequoit animal hospital are exceptional and truly there for our pup. As with any…read moreplace I'm sure there are fantastic doctors and support, and the opposite end. However we have not see the latter. Doctor got on the ground to truly meet my pup and earn his trust. Limiting the stressful nature of the vet. They also allow text which is truly fantastic to reorder medicine. We're new to Rochester but we strongly recommends the Irondequoit Animal Hospital

got ripped open by an animal and we brought her in there and because we didn't have an appointment…read morethey wouldn't see us and they told us to find an Emergency Vets a lady overheard this and gave up her appointment for us. They put us in room and then called the police. They came and told us we had to leave and they were sympathetic to us and they said I wouldn't come back here if I were you this place is known to be coldhearted. This place was terrible and I gave him week before for x-rays for my . So inhumane their stomach was opened wide open with the biggest gas I've ever seen and anything.

What is the point of patients leaving a message, staff calling them back to follow up on a concern…read moreand then not being able to schedule an appointment? Your appointment scheduling is horrific! And prices are astronomical! I should not have to decide between paying for my pet or car!

My female pet Sheltie (12 1/2 years old) had reached the point where the quality of life was over…read more She was having trouble walking, going down-stairs and required my wife or I take her out about every 2 hours to empty her bladder. All the staff was VERY pleasant to work with, and I have nothing but positives to say. Because my Sheltie also had diarrhea and was vomiting, the doctor went along with my request to have her euthanized. Keep in mind this was not something that I looked forward to but just accepting that it was time. All the staff were very sympathetic to my loss. Highly Recommend, Brockport Animal Hospital!!

It's a nice, new facility, but in my opinion, some key features and considerations were missed when…read moreit was designed. The check-in lobby is extremely loud with little to no noise control, and the floors are very slippery--which is especially concerning when you have an animal that has had leg surgery and needs to be careful walking. One of the observation rooms also has poor to no air circulation and gets extremely warm. The biggest frustration, however, is the consistent wait time. A 3:00 appointment shouldn't mean sitting in an overheated room until 3:35 or 3:40 before being seen. At another appointment, we waited another 20-25 minutes past the scheduled time. At some point, you have to ask: why bother scheduling an appointment? If I'm late or miss an appointment, I can be charged a fee. Yet when paying customers consistently sit and wait 20, 30, or 40 minutes past their scheduled appointment time, there's no accountability on the other side. I understand emergencies happen, especially in veterinary care, but when significant delays become the norm rather than the exception, something needs to change. Customers' time should be respected too.

Our 90lb Blk/Lab had her TPLO surgery there....so far so good! Four more weeks of home based PT…read more Nice facility, clean, organized, solid communication on what, why, when, & how this is going down. Blown away on the cost of these surgeries though. Parking could use some improvement.

I had trouble finding a vet, as most people were full or not accepting of reactive animals. My girl…read moreis Animal Reactive, & Gates Vet Hospital took wonderful care & consideration of her! The staff is welcoming & very caring, would definitely recommend.

Highly recommend this practice! We needed urgent care for our cat. After waiting 1 1/2 days for a…read morevet to get back to us with her lab results, we chose Apple Country Veterinary. Dr Hartman has been our vet on and off for nearly 30 years. She goes above and beyond (example: called the lab that performed test to request additional testing on sample) and is very thorough. The staff is so friendly and caring! My cat came home with energy and an appetite. Very pleased with the care she received.

The vet there (Hartman) is probably the meanest, rudest person ever. She is nasty and has…read moreabsolutely no compassion for the animals she treats, and acts like she is doing you a favor allowing you to pay for her services. Do not go there if you want to receive proper care for your pets or if you want a vet to actually spend time explaining details to you.