STVH is a bit of a drive from my house so at the moment they're not my regular vet, but they've…read moregraciously accepted me as a client with my guinea pig patients over the last couple months of emergencies. This most recent event unfortunately resulted in the passing of my dear little guy. But Dr. Scarpulla and the entire staff were extremely professional and compassionate throughout the entire situation. They sent a sympathy card the following week, and just today I learned that they made a donation to Cornell Veterinary Medicine in memory of my little man. Way above and beyond. All the stars.

I have reviewed this Vet Office before. So I would like you all to know the prices are getting…read moreworse. On 3/30/2026, I went in with my dog who was not eating. My total bill was $1,240.36 They don't do their own blood work so that was $344.50 for Chem and CBC to send out, X-rays $430.75 for two done awake, Medicine 4 Tabs 60mg Cerenia $87.80.One injection of Cerenia $114.40 plus another $49.71 to give the injection plus $5.20 disposal fee of syringe. $120.00 apparently to read x-rays by outside lab. Plus office call. I took my other dog to Cornell University. They never even charged these types of prices. I was given 14 tabs of Cerenia 60mg at Cornell they charged $98.00 They also gave my dog an injection at Cornell of Cerenia same amount given $50.00 and Cornell never charged extra for giving the injection or disposal fee. If Cornell were not two plus hours away I would go there.The markup on medicine at this Vets office is through the roof. As I stated before, I believe this office is owned by a Corporate Entity. It appears they are now charging for everything they can dream up and put a price on it. I am on a fixed income but I don't think anything like that matters. It's all about the money not people or pets.

Walworth Animal Hospital has been my vet for the last 20 years. They have been amazing. All the…read morevets and techs are compassionate and kind. They don't run unnecessary tests and have always seen my fur babies when they needed to be seen, even when they're booked solid. I highly recommend them!

I don't write reviews, but I feel compelled to warn people: STAY AWAY from Dr. Miller. She is…read moreincompetent and shockingly unprofessional. She botched our cat's kidney disease diagnosis by completely ignoring (forgetting?) blood work results. She never even staged the disease and showed no knowledge of modern CKD treatments that could have extended our cat's life for years. Instead, she proudly bragged, multiple times, about being a "farm girl" who is quick to put animals down. That cold, morbid attitude may have cost our cat years of good life. Reading other reviews, I am not the only person to experience the same concerning behavior by Dr. Miller. Then there was the recent nightmare. Our other cat was admitted for a mass removal and tooth extractions. I had called around to see if another vet had any openings sooner and found out that doing both in one procedure goes against industry recommendations. Cornell for example, said they would not do both at once as it would be unsafe. When asked about this, Dr. Miller seemed to take that as a personal attack, said that because we wanted a second opinion (we didn't) that she refused to do the surgery. Even though our cat was already in her care, being prepped for surgery, she just abandoned the poor animal in pain while she took other appointments before notifying us. We had to rush back and pick up our suffering (her words) cat with nothing done. Due to her lack of integrity, she hid behind a manager who accidentally confirmed the cancellation was purely because Dr. Miller threw a tantrum over being questioned, not for any medical reason. She condescends and engages in severe guilt-tripping. I initially dismissed it as just an awkward bedside manner. She lectures owners about pain while refusing to communicate or stand by her decisions. I've been through many years of delicate pet procedures and home care (including injections and IVs, this is not my first rodeo), and I have never, ever seen a vet refuse basic discussion, lay the guilt trips on so thick, or punish a poor animal because their ego got bruised by an owner. Her behavior is disgraceful and unethical. Dr. Miller is years behind on feline kidney disease. Recommending euthanasia at stage 2 while proudly claiming ignorance of several effective treatments that can help control creatinine and BUN levels. If your cat has CKD look up AIM therapy, it could save lives if it becomes commercially available (maybe spring 2027!). The good doctor had never even heard of it. The staff is great. The doctor is the problem; arrogant, outdated, and thin-skinned, putting her pride above animal welfare. If you value your pet's life and proper care, do NOT take them to Dr. Miller. I'm shocked at how our cats were treated. I've never had an interaction like this before in my life. Please read similar stories to mine and choose your vet very carefully. She will withhold information and try to browbeat you into euthanasia (she offers instant service for that!). If questioning doctors makes you nervous, she'll bully you, be careful.

I have been going to this Vet. going on 9 years. Dr. Bryce and his staff have always made me feel…read morewelcome and answer any questions or concerns that I might have. Dr. Bryce takes the time to do full wellness check pretty much every visit for my cat "Snow" and doesn't charge extra. I highly recommend Jefferson Veterinary Hospital for anyone that needs assurance and a piece of mind that their pet which is basically family is in the best care . Eric Scholes Snow 02/04/26

Amazing vet. Bryce took our dog in right away during a ill visit. He handled our dog with respect…read moreand gave her time to adjust before the exam. She is a very anxious and unsure dog so she was a bit afraid and needed to be muzzle for safety. Im very pleased with his professionalism and the entire staff. Thank you for helping our dog! And getting her updated on all her shots. Will absolutely recommend.

If I could give them zero stars I would. I called last week to make an appointment for my cats…read morebi-annual "booty" trim, as she's long haired and needs her private area trimmed once in a while to keep it clean. today I bring her in for said appointment and get told "the doctor isn't in so we can't do any sedation today." huh???? I said "she's never had sedation...she's only getting her private area trimmed, she's had this done multiple times" and then they just said okay and I dropped her off to pick her up later...also weird, but okay. almost TWO HOURS goes by, no phone call. too many red flags, my mama instinct kicked in. I leave to go get her. I WALKED IN TO TWO TECHS SHAVING MY BEAUTIFUL DOUBLE COATED BABYS ENTIRE BACK AND SIDES!!! I yelled "STOP! what are you doing?!" I spoke to TWO DIFFERENT TECHS about ONLY NEEDING HER BUTT AREA TRIMMED! I said the morning of AND when I booked the appointment. then one of the techs has the audacity to say "yeah we were wondering why she was needing a medical grooming." SO WHY DID NOBODY CALL ME??? no one asked me or explained to me what was going to happen!!! clueless, dumb, and no one is in charge of these CHILDREN that "work" there making appointments. Then they go "since this was our mis understanding we aren't gonna charge you today." um, no shit you aren't? Absolutely unreal. The rudest people I've ever had at a vet office. I've been going here for almost 5 years, and never again. These people NEVER listen and NEVER explain anything. DO NOT BRING YOUR PETS HERE.

We have been bringing our pets to this office for a couple of years, and the front desk…read morestaff--especially Bunny--has always been kind. Unfortunately, a recent situation has made us decide to move our care elsewhere. Our dog has struggled with chronic UTIs since birth, and we have worked with this office for nearly two years to try and find the cause. At the vet's recommendation, we saw a specialist, who suggested an extended 8-week course of antibiotics due to the specific bacteria involved. The vet here agreed and prescribed what was supposed to be enough medication for the full 8 weeks. We were also told to drop off a urine sample at the end of the course. When the medication ran out, I brought in the urine sample and told the front desk we had just finished the 8 weeks. Several days later (close to a week later) we were told the medication should have lasted longer, meaning we unknowingly didn't get the full course. Therefore, the UTI has since returned. The office now seems to claim this was our fault, suggesting we gave too many pills, despite us following the prescription instructions exactly. To make matters worse, while our dog is now experiencing bloody urine, the focus has shifted to blaming us and promoting Purina dog food instead of urgently addressing her immediate medical needs. We are not opposed to considering a diet change--we've even tried in the past--but Purina alone will do little to stop the bleeding compared to completing a full, specialist-recommended 8-week course of antibiotics. I have since called the office three times after noticing we were shorted antibiotics and all the vet tech keeps bringing up is Purina dog food. . . All the while, my dog is bleeding profusely. This is a real shame, because we truly liked coming here. But based on our experience and other reviews, mistakes here seem to be met with blame-shifting rather than accountability. Thankfully, we're moving soon, and the new area has some great, well-reviewed vets. We're hopeful our dog will finally get the thorough, compassionate care she needs.

Took the dog in for her senior checkup and everyone there was friendly and thorough. They listened…read moreto my concerns and gave great suggestions about keeping my dog on track for longer, healthy life. We have gone through several vets in this office and Dr. Stiner is great!!!

Great Vet care! Fantastic staff. First time visit with Dr Stiner, Cory, Anne LVT & Karen. Felt…read morevery welcomed & got excellent care. Good tips. And our 2 cats were totally comfortable! Highly recommend.

Dr. Rogers saved my dog Rocky's life. she is understanding and compassionate and her prices are…read morevery reasonable. I don't care about the money when it comes to my beloved Rocky's health - he is my loving boy and the staff there spoiled him and treated him with the upmost kindness. Rocky spent three nights away from home and it was agony for me but I knew he was in the best of hands. I trust Dr. Rogers completely and her staff are second to none.

What can I say about the people at Manitou Hill? When my dog escaped my house and was tragically…read morekilled by a car their employee Chrissy was driving by. She stopped and was a God send on what we should do next. She made sure that Chief was treated with dignity and that we had all the support we needed. She brought us to the practice and everyone there was amazing. I cannot thank them enough for stepping up and supporting us in our loss. If this is the way they treat a complete stranger/non-patient I imagine their patients are well loved. Thank you!

Fantastic service, this line of work is difficult, yet this Animal Clinic makes it look easy. I…read moreappreciate what they did for my cat "Toothy" and then later for "Roosevelt". Kind and professional. I was unemployed but I could still care for my pets b/c they made it affordable for me.

Excellent care for our cats - one middle-aged and one very young. Staff was very professional and…read moregentle. Social Security recipients included in city of Rochester groups eligible for subsidy.

Lost 2 cats to them they dont know what they r doing cost alot of money and got 2 dead cats never…read moreagain

My cat who never had a seizure had one while being examined. Maybe this practice is good for dogs…read morenot cats.