Skyview informed me they now validate parking again (apparently it was only one month where they…read morestopped validating). That's good news.

Really satisfied with my dental experience here so far. It's a spacious office right in the middle…read moreof downtown. If you're worried about parking, they offer parking validation in the garage with an elevator that leads directly up to the office. The interior itself is bright with plenty of natural light coming through the windows that offer a neat view of the surrounding skyscrapers. The staff are all very friendly, professional, and knowledgeable. They really take the time to explain what they're seeing before providing a detailed treatment plan with transparent and reasonable pricing. I have not felt any pressure to accept treatment without due diligence.

I was a bit wary due to mixed reviews but I had a great experience today with my cleaning and…read morex-rays. It seems most issues reported on here were related to extra procedures aside from standard cleanings but I can't speak to that. The Good: I don't love going to the dentist and admittedly I've been spoiled most of my life having my best friend's dad as my dentist. I have one area of anxiety with regards to getting x-rays but the hygienist tended to it right away and made the experience as comfortable as possible. I wish I could remember her name because she was so good at what she did and so nice! The lady who met me right before the hygienist came in was also very sweet and welcoming (wish I could remember names). Bree and Regan at the front desk are very friendly and helpful as well! I love that they would occasionally text me to offer appointments that would come up to see if I could get in sooner than my regular appointment. I personally loved the vibe of the office, too. Shiny and modern with good music playing at a louder volume than most places. They also had a tv in front of your dental chair (and on the ceiling to watch when you're fully reclined) with Netflix to watch while you're getting your cleaning. For me, it really helped to ease any anxiety I had and those extra aesthetic touches really went a long way for me. Dr. Susan was my dentist and she was very warm, friendly, and spent time talking with me about some issues I will need to address down the road but I did not feel she, or anyone, was trying to upsell me on something I didn't need as some reviews have suggested. And, as long as you keep to regular appointments, you get a free teeth whitening kit to take home with you! The Meh: they are pricey! While I only came in for standard x-rays and a cleaning, I will need to address my TMJ at some point with Botox (estimated at $400 something) and nighttime aligners (estimated around $600)- none of which are covered by insurance. And, since they're all about comfort dental, they offer laughing gas for highly anxious people but it's $150. It's not Pearl's fault these things aren't covered by insurance but it seems really difficult for many to be able to afford these treatments. Maybe payment plans could be an option? If you have deeper pockets, there should be no issue here for you! The Bad: nothing noted! I really enjoyed my experience for my cleaning and looking forward to the next in 6 months!

I'm incredibly disappointed with the lack of transparency and the sales tactics at this office…read more Every visit feels more like a commission-based sales floor than a healthcare environment. The upselling is constant and uncomfortable. To make matters worse, they have applied treatments and used deposits on our account without clearly explaining the costs or getting my consent first. My husband has had the exact same experience with unauthorized charges and constant pitches for procedures. They make it seem like you are losing all your teeth if you don't agree to their suggestions immediately, yet other dentists later told him those procedures were unnecessary. Even when his expensive implant crown failed shortly after the procedure, they offered no accountability and simply charged him again for a 10-minute fix. We will be taking our business elsewhere to a dentist who cares about patients, not just hitting a sales quota.

Had my first visit at the Pearl office in Uptown and it was such a great experience from start to…read morefinish. Vickey, Dr. Chelsea, and Taylor were all incredibly welcoming, professional, and thorough. They made me feel comfortable right away and took the time to explain everything clearly without rushing!!

Stay away from Pearl Dentistry Reimagined if you value honesty, transparency, or basic integrity…read more This place is hands down the most aggressively money-driven dental office I've ever experienced. Every single visit turns into a sales pitch, fluoride, fillings, floss, night guards, or something new every time. The pressure they put on you is uncomfortable and honestly embarrassing. It feels less like healthcare and more like walking into a commission-based sales floor. They will charge you without properly communicating. They applied fluoride without clearly explaining or getting consent, then billed for it. They did the exact same thing to my wife on a separate visit and even used a deposit I had on file without telling me. No heads-up, no discussion, just charges. My wife didn't even realize what they had done. Some of the staff are nice and seem quite friendly but you can tell they have been pressured to cross sell and you can tell themselves they feel uncomfortable having to do that. Who is seriously running / managing this place....if its not a marketing agency. And it doesn't stop there. I paid thousands for Invisalign, yet they still push a $500 night guard like it's necessary. They constantly "find" new fillings you supposedly need, every visit there's something. At one point they even recommended redoing a filling they themselves had done just a year prior, and of course wanted to charge again. I got multiple second opinions, and other dentists disagreed with nearly everything they were pushing. The worst part was my implant crown. Within months, it became loose while I was eating soft food. I had paid thousands for these procedures, even after insurance coverage. I could have swallowed it. I reached out immediately and they couldn't see me for two weeks. When I finally went in, instead of taking responsibility for their work, they charged me $100 just to walk in (after I explained I no longer had insurance) and then total $255 for a 10-minute fix to tighten something that should not have failed that quickly in the first place. No apology. No accountability. Just another bill. That's when it became clear -this place will find any possible way to charge you, no matter the situation. I have never seen a medical office this hungry to take your money. Unbelievable! What makes it worse is that I referred people here, and they came back to me with the same complaints: constant upselling, questionable diagnoses, and feeling like they're being pushed into unnecessary treatments. I'm honestly frustrated I didn't listen to them sooner. I am definitely joining them and sharing my experience, so they also leave because now I believe them more than ever, looking back and trying to connect all these dots. If you're considering anything serious like crowns or implants, DO NOT go here. If they recommend anything, get second opinion but sooner or later you will realize if they care for your interest or theirs. These are procedures that are supposed to last, and based on my experience, they don't stand behind their work. They will gladly charge you again instead. How do I know they don't do that ton purpose do you'd come back and bring more money to them!? Do yourself a favor and go somewhere that actually cares about patients, not just squeezing every dollar out of them

I have come to them for about a year now. Staff is friendly, and things are very organized. They…read moreall have good bed/chair side manner. Great location, and they validate your parking so you don't have to scramble to find a spot Uptown. TV is usually on, or you can gaze out the window as they work on your mouth. So far, so good.

This is a beautiful office with an efficient staff that I've been going to for a couple years now…read more Unfortunately, I've had an experience with deceptive and unfair pricing and lack of transparency. As I don't currently have outside dental insurance, I signed up for their monthly in-house plan to cover my twice annual cleanings. I made sure to ask when I signed up if there was any long-term commitment, and they assured me that there wasn't and I would be able to cancel at any time without penalty. When the monthly price of the plan increased (I also moved away from Uptown-so the location was no longer convenient), I asked to cancel my plan, and was told that I owe $400 for my last basic cleaning, an amount that I never in a million years would have agreed to. They are essentially charging me an outrageous penalty to cancel my monthly plan. Communication and transparency are vital at any dentist, so I'd go elsewhere.

Absolutely terrible. Went to see this dentist for a first general cleaning which they performed…read more After the fact, they try to charge for a perio and they claim that I have 3 cavities which made absolutely no sense (I go to the dentist regularly) so it wouldn't make sense that from my last cleaning and check-up which came up with nothing to have this. Concerned, I go get a second option. The second opinion mentioned that I do not have any cavities. He triple checked because he did not understand why Uptown Smiles came up with that. Be careful to anyone who is thinking about this dental office. It seems that they try to not only upcharge people but also make false claims to get extra dollars. This is wrong! If I had not checked, I would have unnecessary fillings right now which are not reversible.

The person scheduling me did not understand the importance of my visit and attempted to schedule me…read morefor other things.

This place is amazing...i can't say enough good things on this one...I LOVE the dentist!read more

My experience with the new receptionist was very unprofessional. She was be rude and disrespectful,…read moreshe kept talking over me and kept telling me that I could not be seen until I paid. She advised my crown had not come in and it had been 3 weeks since I was there the first time for my procedure. She would not confirm that my replacement was in. I requested to speak with Dr. G" and she said he was unavailable to speak. Still being unprofessional with the conversation I advised that I will speak to Dr. G" in person. My previous experience and service has been great with the last receptionist.

My son chipped his front tooth in half and I was not able to find anyone in my area of Rock Hill…read moreSC. I received a recommendation and I'm so glad I went they gave amazing customer service assured me that it would be ok and that I could not be able to tell the difference. When speaking to others to get an appointment it was impossible but this company made it possible... I hate to say this but the work was so good he should have knock more teeth out so he could get them to give him a entire new set (joking). But this company deserves every Kudo I can give and more . I want to say the dentist name was Lashawn !!!!

I don't know what else to say, they gave me my smile back. People always used to love my smile but…read moreafter years of neglect it.. it didn't look good. I have had nothing but positive experiences with Plaza Midwood Dentistry and Dr. Hart, hygienists/techs like Weslynn, as well as their front office. I came in looking like a gremlin honestly, my teeth were in terrible shape. They worked out a plan to focus on the cavities first, then crowns and implants, but I wasn't expecting the huge difference, even with the temporary cosmetic stuff they did (I'm not a dentist so I don't know the right name for it). After my last appointment, I cried when I looked in the mirror and asked for a hug. Went home and cried some more because I was so happy. Sent pictures to my best friends and family. People who see me and know me comment on my smile all the time. They are some of the most caring and understanding people in the business. I've been to many dentists and oral surgeons after my childhood dentist retired. These folks are by far my favorite. We still have a ways to go to get all the work done, but I will always be so appreciative of how hard they work and how well they do it. Heck, I even get blankets and my hand held when I'm being a wuss during a procedure! I'd definitely recommend.

Before I start let me just note that I am NOT a dentist girlie and I dread going to the dentist…read morelol. I've needed some work done on my teeth for a while now and I'm so happy and impressed with the staff. I started going to Dr. Vaish after my boyfriend recommended me to her. When scheduling my first appointment last year in August 2023, I told them my concerns and that I knew that I would require a little more "hand holding" because of my fear of the dentist. Dr. Vaish is amazing and she talks me through the procedure which I really appreciate and it keeps me at ease. The front desk staff are very responsive and the techs there are also really sweet and make my visits well worth it. Thank you guys for being the best! I would highly recommend this dentistry to anyone!

Understandably it's around Christmas time, but I had an appointment booked here 2 months prior,…read morewhich was canceled a few hours before the day-of. It is a large inconvenience to have to now find another dentist, most of which have very limited availability.

If I could give this place negative one star I would! My elder aunt has been a loyal patient for…read moreover 11 years and she was recently treated like scum of the earth by their manager. She was bait and switched about the promise to not charge her a cancellation fee and then she was reminded of an old policy from 2011. Trouble is the document from 2011 mentioned 30 dollar fee when they have been trying to collect 50 For her cancellation. They are now calling it a copay when she doesn't even have any copay. This place is ran like a sweat shop at this point and they do not care about emergencies, if you can't show up you're forced to pay. My aunt is the caregiver to her sick husband who's on dialysis you would think that 911 would be sufficient it's not!! Here is how they had her pour her hard working heart out only to do nothing so stay away from this dentist trap !! "I have been a patient of yours longer than the current owners have been around and employees. I pay every cost that's quoted to me. My life changed in 2017 and I've been my husband caregiver since then, I am also the head of our household. I called to reschedule my appointment because he was not feeling well which I eventually took him to the emergency room. I asked for the $50.00 cancellation fee to be forgiven and was given the reason I I had one in 2020. I am very heartbroken and sad that your manager would not allow it. When she quoted what I owed without telling me the cost included the fee. I felt she was trying to slip it in . I didn't know until I asked to speak to the manager she ten acknowledge she was the manager. Why didn't she tell me upfront and discuss it with me instead of adding it in with the other charge? NOT PROFESSIONAL AT ALL.

Unprofessional Front Desk Experience - Lack of Openness to Feedback…read more I had called Uptown Premier Dental to schedule a new patient appointment. During the conversation, I mentioned a concern regarding the practice's response to a one-star review I had seen online. I found the response from the provider unprofessional, as it seemed to attack the patient rather than address the issue constructively. I offered a suggestion, stating that it would be more appropriate for them to edit the response to reflect professionalism, as this would deter fewer potential patients. Instead of appreciating the feedback, the front desk receptionist immediately suggested that I cancel my appointment if I didn't agree with their approach. I was taken aback by such a dismissive and unprofessional reaction. Needless to say, I canceled my appointment. A business unwilling to accept constructive criticism--especially from one provider to another--says a lot about their overall approach to patient care. The ability to grow and improve comes from learning to receive and apply feedback, something this practice clearly lacks. Given this experience and the number of negative reviews, I cannot recommend this dental office. I highly suggest reading *The New Gold Standard* by Joseph Michelli to better understand and implement customer service principles, which could benefit the team immensely. You can deny my experience however you want but the recorded call begs to differ.

STAY AWAY. Dr. Athena Vu did a great job with the numbing experience and was quick and…read moreprofessional. However, their billing staff is atrocious, disorganized, and rude. Before my first appointment, I had to reach out to them a minimum of 5 times to change my name on the forms because it was incorrect. Then, at my initial appointment, despite another dentist saying I had 4 minor cavities and almost no plaque, SouthEnd claimed I had 10. They made 4 of them priority 2 cavities but said they were "preventative" and it was only a matter of time (for what?) and my insurance would cover it. My insurance did not. I told them to just do priority one for the next visit and when my insurance resets for the year I'll look at the "preventative" ones. They called me the day before the appointment to try to persuade me to do the other priority 2 preventative cavities. I needed a driver due to needing Valium because of needle phobia, which I appreciated the rx. I was told I needed a driver but was not told the driver had to stay the whole time? Annoying miscommunication but whatever. They said they needed my driver there in case something happened to me and because I was too intoxicated. However, after my procedure I was brought to the front desk. I could barely speak due to my mouth being numb and they then told me I needed a crown for one of my teeth, that I had to schedule the priority 2 cavities at that time, and that I needed to schedule a cleaning. I told them I just got a cleaning in January from a different office and they tried to tell me I had to schedule another one - the cleanings would have been less than 3 months apart and on the billing paperwork they showed me, it even said from my insurance company it wouldn't be covered because it was too close to a different cleaning. As she was talking to me, she told me I had money left on my insurance and that it would be covered, when again, on the paperwork, it clearly said maximum limit reached and that insurance would pay 0. I'm trying to explain this to them meanwhile I'm literally biting my tongue and can't talk because of the numbing - which is fine, but now is not the time to discuss this!!! So - they required that a driver stay on the premises because I'm "too sedated," yet they want me to agree to thousands of dollars of extra treatment when I'm "too sedated" and also can barely speak? Heck no. Borderline predatory. When I said no to the extra procedures, the billing woman was absolutely NASTY - rolled her eyes and the whole bit. Of course she never introduced herself so I can't put her name on here. Stay away. I repeat!!!! Stay away!!!!!

I will start by saying I was happy with the quality of work I have had done with the practice. The…read moredental service was fine. My issue with this business is the scheduling. This is now the second time there was something wrong with my scheduled appointment and I have one been 3 times. The first time I was scheduled for a time that the Dr would not be there. This time they apparently changed the hours of operation. However my appointment was made before the change and will not be honored. They did not call me to speak about this until after I confirmed my appointment via the automated text the week before my appointment. This appointment has been set since December. Terrible, I even let them know that I would have to speak with my boss first because the appointment was scheduled for after work. The receptionist nonchalantly responded that if I could not make the time work they could not uphold it and I would need to make another appointment.