After looking at our air conditioning unit realizing that it was 19 years old and had been through…read moreseveral hurricanes and floods, I decided a new unit was needed. Contacted Thermacon and our salesman Lance Leslie came to our home and educated us on different ac systems with no pressure. One side of our home was hot the other side cool but our old builder grade unit was not efficiently doing the job. Lance recommended that our home was not balanced and a separate return was necessary to pull warm air from the hot side of our home. I chose a new unit and agreed to the updates he was recommending. Three days later, first thing in the morning as promised, a crew of three men arrived: Kevin being lead technician, Brent and Sam also assisting. Drop cloths were distributed through our home, work began on the inside and outside. Our new unit outside, was leveled with a new slab and a rock base for our wet environment. All new electrical boxes, breaker and connections were installed. Inside a new drip pan and all connections were replaced with new wires, copper and fittings for the new attic unit. An insulated tent device for attic door was installed to keep hot air in the attic not in our home. These men did not take a break and finished the job by 2:15pm. Our home without AC never had a chance to get warm on a 95 degree day before our new unit was up and running. Kevin, Brent and Sam cleaned all areas and removed all debris, could not tell they were ever there. Lance called to follow up if we were happy. Another technician was scheduled by Thermacon five days later to follow up with quality control of job. Erich, our follow up technician called that morning to let us know he was on his way, showing up well before 9am. Erich checked the entire system , even though is was pouring rain. Then he took the time to explain the system and the new controls to both me and my wife.He did a great job and spent a lot of time with us. All warranty information was explained along with two more seasonal visits that come with unit to make sure it is operating efficiently. This new system and return has made our home comfortable in every part of the house, I am looking forward to saving money on our electric bill, and love how quiet this unit is. No doubt we purchased a quality product but we feel we were treated as family. Excellent professional service was received from the ladies scheduling, to our salesman, and the wonderful technicians that did the job. I researched the Lennox equipment and Thermacon before I ever contacted them and I made and excellent decision on both. Thanks a lot Thermacon we rate our experience as an A+++++++. Regards Robert A. McKitrick

Super helpful team, they are fast and keep things clean. I appreciated the clarity and honesty…read moreduring the estimate. Thank you very much!

Awful, our AC went out on Sunday morning. We called that morning they told us to call back at 4pm…read morewhen the emergency line opens to get an on call tech out there. We called back right at 4 and they said they would try to fit us in.... Never showed or called back. We set an appointment on MONDAY for 8-12 and they never showed either. They double booked the tech and now the AC is out. Call anyone else before you call these people. Joke

I have used Air Services many times and have been happy with their service every time. They have…read moreinstalled a new unit at one of my homes and when I was looking for a new house, they came out and checked the units on all the ones I was looking at. Same day service and a fair price. They will continue to get my business.

Completely disgusted. My husband called Larry's Plumbing and requested AN ESTIMATE ONLY. He was…read moretold by the appointment setter that THE ESTIMATE WAS FREE!!!!!!!! When Chris snd his partner got here, we were told that the estimate cost $65.00. Christ called his boss who did a song and dance about how this was only an answering service, they had to pay for time and gas, etc... We sent them on their way and are currently seeking a plumber who can move our hot water heater to the outside. We need a plumbing contractor who is willing to come out, give us a FREE ESTIMATE, and not be deceptive and money-hungry. I would NEVER, EVER recommend Larry's Plumbing to anyone, for any reason!!!

Great knowledgeable and resourceful. Saved us $3000 on a major sewer repair. John, David and…read moreKelly and Ms. Rita are the best!

Great people starting from the initial phone call with Connie all the way thru to Donnie the…read moreplumber. Great service and resonably priced. Best part was Donnie had done work on my parent's house in the past and knows it well.

Wonderful service. They came when they said they would, charged what they said they would and…read moredidn't leave a mess behind. Best plumbers I've ever used! Only A-1 from now on.

Had a garbage disposal go bad, and it was an older one that the company is out of business…read more Purchased a new heavy duty quieter Insinkerator model, and called Marathon Plumbing to do the install. The appt was set for between 10 am and noon. They ran behind and didn't show until around 1 pm. The biggest issue though was that their estimate to swap out the disposal. The new one was already here waiting, and their estimate was $402 just to do the swap. Absolutely ridiculous. I laughed and sent them on their way, and then called another company that was here in less than 10 minutes. They did the job for $125. Won't be calling Marathon again! ***Adding detail due to the owner's comments: Yes, we were texted that "Your plumber will be arriving at the latter part of the appointment time." That would be near the noon. At 12:05 I texted and asked if there was another eta, as the time had passed. At 12:17 the response was that they had to drop off another piece of equipment and would be here in 20-30 minutes. It was longer, however that wasn't the issue, delays happen. The price was the ridiculous part. The 1-star review was for the price gouging. People need to know how ridiculous it is. - As soon as I laughed the Marathon techs out of the house I called SE Texas Plumbing and they had someone available immediately. Bradley was here in less than 10 minutes and the install/swap took another 10. Simple and fast. Adding a photo below of the new disposal already installed since it somehow seems "not feasible" to the owner of Marathon Plumbing that it is already installed and for a reasonable price.

Absolutely amazing work from start to finish! The receptionist who answered the phone was kind and…read moreefficient. She was able to schedule my call for a time that was convenient for me! The tech who was sent to complete my job was communicative and prompt! We were doing a whole bathroom remodel. They had to remove the old tub (cast iron), pour concrete to level out the floor, install the new tub, faucet, and shower valve, and install the new sink and faucet. Everything was done BEAUTIFULLY and they cleaned up after themselves as they worked! I have never experienced better quality work or better customer service!

Jim is an upstanding business man. I was in a jam and…read moreneeded some water heater work in a emergency. I called around and compared the standard service calls fees but also to see who could get to my home fastest. Jim not only beat the other companies in my immediate area in time but beat the call fee by a comfortable margin. Jim exhausted every possibility of the problem before doing any costly work that I didn't need and willingly showed myself and my wife each step of the way, which I appreciate because I have changed a couple heaters when a was able. No wool over the eyes he gets the call on any possible plumbing needs in the future.

Moved 2 shower heads and valves. Did a great job but was a bit slow in completing project though I…read moreattributed that for being meticulous.

Replaced a water cooler for me. Ballard was very efficient and did a great job. They went of…read moreextra effort to do a great job. The price was very competitive.

Jason Ballard has been taking care of a variety of different plumbing issues I have had for the…read morelast 2 + years and he has always produced excellent quality work. Recently Jason installed 2 new gas lights at my front door and I'm extremely pleased with the end results.

Outstanding service. Very quick and efficient. Incredibly professional and personable all at once…read more Everyone from management to the technicians to the people calling me back communicated every step of the way with text messages, phone calls, and emails. Explained everything thoroughly and quickly solved air-conditioning problems in the attic. Best experience I've ever had with any air conditioning company. Period. I cannot recommend them enough. In three years, I have had to call them out maybe three times. Most recently in the heat of the summer to work in my attic other businesses should take note of how reliable, efficient, effective, professional, and accountable, everyone is at Dodd.

After an disappointing service call with another company from Beaumont, I decided to try a smaller…read morecompany that had been around a long time. On BBB site it said Dodd's had been around since 1985 so I chose them. The tech came out and found the problem the first tech missed. (First tech just suggested I get my evaporator pulled and cleaned for a very high price.) It was a bad relay causing my heating element to come on when the AC was on. Topped off my Freon level and explained that, while my evaporator coils were dirty, they also leaked, so it wasn't worth cleaning a 10 year old unit. My AC works like normal again, but before he left I got a quote for an entirely new inside system. Fair price, I'm going to call them again soon to have it done. Highly recommend giving Dodd's a chance, see if you end up as pleased as I did with the service.