Awful, our AC went out on Sunday morning. We called that morning they told us to call back at 4pm…read morewhen the emergency line opens to get an on call tech out there. We called back right at 4 and they said they would try to fit us in.... Never showed or called back. We set an appointment on MONDAY for 8-12 and they never showed either. They double booked the tech and now the AC is out. Call anyone else before you call these people. Joke

I have used Air Services many times and have been happy with their service every time. They have…read moreinstalled a new unit at one of my homes and when I was looking for a new house, they came out and checked the units on all the ones I was looking at. Same day service and a fair price. They will continue to get my business.

Jason Brown and his teammate were dispatched to my residence to repair a connection from my furnace…read moreto the outlet pipe on the roof. They did a excellent job. They were very professional and took pictures after the repair and explained what they had done. I also touched bases with Ingrid in the "Efficient Systems office. The is always pleasant and very helpful. Jason and Ingrid are a asset to the business.

Called out for AC not working. Guys were nice but that was all. Told me I needed a capacitor and…read moresome Freon. It was funny the unit was working so why was a capacitor needed. The price was about 650$. Then we asked where the leak was because it's a little ridiculous to do that without knowing where the leak was. So we got a leak detection price. $1350.00. I almost croaked. We asked them to leave and called another company. Their leak price is $100.00 and will come off the price if they do the repair. Worse part is it was for my daughter so if I wasn't there what would have happened. Last week they told her she needed a new unit. Oh and she has a service contract with them. Canceled that too. Highly unethical to try to rip of a young lady.

We have used this company on several different occasions. Perfect Air is the only company we will…read moreuse from now on. They have been friendly, professional, knowledgeable, punctual and offer very reasonable pricing. My AC system is not a straight forward system, so it took these guys a bit longer to figure out just exactly what the problem was. But they stuck with it, and didn't try to blow smoke up my butt with all kinds of technical terms and explanations. Once the issue was diagnosed, an estimate was provided very quickly, and we were given several different options, including financing. Overall, the best AC company we have ever dealt with. Would HIGHLY recommend this company!

From the owner: Perfect Air has been servicing all of Southeast Texas since 2004, striving to offer every customer…read morecomprehensive solutions that won't break the bank. We value old fashioned hard work and embrace all that technology has given to our industry, bringing them together to offer quality products and services promptly and within budget. Your satisfaction will always be our goal!

I have a Goodman GSX14042 Condenser unit. The compressor stopped running. John came out and found…read moreit just needed a start capacitor. I was charged $180 for that part. I've replaced start caps before, and none ever cost me more that $20. I researched the Goodman Parts diagram and found the cap required is available for $18 - $25 from several sources. Don't mind A/C contractors making money on a call. I DO mind outrageously high parts markups: in this case, in the 900% to 1000% range. Beware of Dominick Faraci A/C: It may be YOU who pays $180 for a $18 part.

Rude technician came out, filled my AC unit with freon. The unit had a leak he was not aware of and…read moreall of it leaked out the next day. The owner said I was responsible for the cost of the freon, despite the fact his technician did not do their due dilligence. This was 5 years ago and they tried to take advantage of us by saying we needed a new unit. I had another company come out and fix it, and has been working great ever since then. Avoid these crooks

Always responds quickly when my AC needs serviced. That is always appreciated! Started with them…read moreearly in the pandemic, always gets the job done! They've replaced parts, they've replace the outside unit when necessary, & they've done service checkups. Good people, good company!

Quick service and very affordable! Very quick to get out to your house without waiting days for a…read morerepair.

chose this company specifically because their Google listing advertises free estimates. I could not…read moreafford a service call fee, so this was a deciding factor for me. The HVAC technician came to my home under the understanding that this was a free estimate. After the visit, the technician called and quoted me $429 to check the leak and cover labor, stating that everything else would be covered under warranty. Based on that explanation, I agreed and paid the $429. Shortly afterward, I received an emailed estimate for an additional $2,437, on top of what I had already paid. This was never clearly explained beforehand and felt extremely misleading. When I called the company, I spoke with Drake, who was polite and professional. However, I was disappointed that the manager would not speak with me directly. I could hear the manager instructing Drake on what to say instead of addressing my concerns personally. I was later told that the charges were for a service call and the equipment used to find the leak. While I now understand that a service call and a free estimate are not the same thing, that distinction was not made clear prior to confirming the appointment. Customers should be explicitly informed of any charges before a technician is dispatched. This experience was frustrating and disappointing, and I feel misled by the company's advertising. Transparency is critical, especially when dealing with costly home repairs. The manager, Brandon, later called and stated that after reviewing the recorded call, he understood where the confusion occurred. However, the only resolution offered was to credit the $429 back only if I proceed with the repair through their company. I do not believe this is an appropriate or ethical way to handle the situation. A refund should not be conditional, especially when the confusion stemmed from unclear and misleading communication. For transparency, I was informed that calls are recorded. What I found concerning is that the call had already been reviewed before I even formally raised my complaint, which suggests this is not an isolated issue. Based on my experience, I would strongly advise others to proceed with caution when considering this company. The owner promised to send me the recorded call of where I misunderstood but once he saw my review he called me to argue with me about the review and said he will no longer send the recording. I promised him that if he sends me the recording and I am wrong I will remove my review but he declined. Which proves my Point that this was intentionally done.

Happy with service. Technician John was very friendly and serviced my upstairs unit and explained…read morehis findings and what all he did. Big Fish communicates well with customers on scheduling and calling before they arrive.

Was very responsive and reasonable price. Saw the problem went right to work on it really nice guy.read more

From the owner: We are licensed in HVAC and keep up with all state and local regulations for plumbing. We are…read moreinsured and bonded so all of our clients can rest easy knowing they are protected. We have lived and worked in the Southeast Texas area for over 30 years. We do it all from appliance repair, plumbing, general repair work, and more. You name it, we do it. We are blessed to work with amazing clients and look forward to working with you as well. We have 26 years of experience in our field.